EATER

MARCH 27, 2025

I definitely noticed last year when I bought some on purpose, rather than being handed a mini bag at some event or hotel check-in, because I dismissed those as just being old or stale, says Alyssa, who asked that we keep their last name private. Relying on a corporation to provide your favorite food means you have no control over it.

Consumer Goods 300

Consumer Goods Food Supply 2019 Food Order 300

Modern Restaurant Management

DECEMBER 28, 2020

Contactless ordering at the table, virtual host stands, and online staff wellness checks have all become standard operating procedures for us now. I think that guests will be choosy with where they go out in the future, and concepts that provide an authentic and safe experience will definitely have the edge.

2021 576

2021 Mobile Ordering Kitchen Safety Loyalty Program 576

Modern Restaurant Management

JUNE 30, 2023

One of Merriam-Webster’s definitions for orchestration is “to arrange or combine so as to achieve a desired or maximum effect.” Further Optimize Delivery, Takeout and Curbside Experiences Many QSRs already relieve congested drive-thrus with distinct lines or protocols for call-ahead orders and third-party pickups.

Operations 449

Operations Mobile Ordering Customer Experience Online Ordering 449

Modern Restaurant Management

DECEMBER 16, 2021

Chick-fil-A even reported disabling curbside ordering in some locations to reduce strain on their workers. Next year, operators will continue to lean into technologies like order and pay-at-the-table options, mobile ordering and curbside operations to increase efficiency and decrease the number of staff needed.

2022 473

2022 Hospitality Loyalty Program Point of Sale 473

Modern Restaurant Management

AUGUST 5, 2020

in-restaurant dining and online ordering for pickup or delivery), which can be leveraged to drive highly customized campaigns using a built-in marketing solution. The bites will also be served with the option of twelve different dips, along with regular or sweet potato Tyga Tots, chocolate chip cookies, and beverages.

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Modern Restaurant Management

JANUARY 6, 2023

All you need is a line cook or two to prepare the food. A big pro: the food is generally cheaper. Yes, customers have to pay extra for a delivery fee, but the food itself generally costs less because, as we explored above, the restaurants have so much less overhead. Well there are pros and cons. What about the negatives?

Customer Experience 473

Customer Experience Food Order Dine-in Delivery 473

ChowNow

JULY 1, 2021

Their signature flaky croissants and toasted sandwiches, served alongside handcrafted coffee, have sustained the Charlotte area since 2011 with four neighborhood locations. . While known for their “slow food” approach, Jack knew that the business would eventually need to embrace technology to stay competitive.

Serving 195

Serving Online Ordering Customer Service Food Order 195

Modern Restaurant Management

NOVEMBER 7, 2023

Effective full-funnel marketing strategies are vital for the success of any business, but are definitely the garnish on top for those in the food and beverage industry. That’s because 41 percent of people prefer to order food online rather than in-store. They want engaging content that keeps them entertained.

Marketing 508

Marketing Social Media SEO Front of House 508

ChowNow

JANUARY 23, 2025

Are your regulars ordering the same drink and entree every time they come in? An easy way to collect customer emails is through your online ordering system. 1) Pop-Up Collaborations Partner with other local businesses, like a bakery, brewery, coffee shop, roastery, or food truck, for exclusive menu items or drinks.

Events 195

Events Seasonal Menu Social Media Customer Experience 195

Modern Restaurant Management

AUGUST 4, 2022

Shortly after opening, the farmer couldn't find the clams in the water and we couldn't serve the dish for another nine months. It was definitely high-stress at first but we worked together as a team to communicate. I learned that food has so many mediums to play with and express yourself as an artist, there was no turning back.

Back of House 474

Back of House Front of House Communication FOH 474

Modern Restaurant Management

SEPTEMBER 18, 2020

Additionally, plant-based and immunity-boosting foods, sanitation and outdoor dining has accelerated to an all time high. Nourishment will need to be more nutritious, and food consumption will need to be more functionally driven. Nourishment will need to be more nutritious, and food consumption will need to be more functionally driven.

Food Truck 508

Food Truck Outdoor Food Safety Dine-in 508

Modern Restaurant Management

AUGUST 19, 2020

Alonso Castañeda , VP of Brand Development & Strategy for Savory Restaurant Fund, will discuss how the brands he works with have been able to take advantage of the current landscape to creatively serve customers. ” Duff & Phelps served as financial advisor to Sun Capital Partners, Inc. US Foods Ghost Kitchens.

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Customer Service 515

Modern Restaurant Management

JUNE 17, 2021

Augustine, Florida, a new self-serve store in Bayonne, New Jersey, focused on catering with a late-night walk-up window, and a counter-service store in Navarre, Florida, that will appeal strongly to tourists. "This This new restaurant design option will fit seamlessly with our existing drive-thru and mobile ordering capabilities.

Franchise 431

Franchise Franchising Food Truck Loyalty Program 431

Modern Restaurant Management

JUNE 8, 2023

The timing of food served to separate dining rooms coming off of the same line simultaneously has some unique challenges, but we've found communication to be the biggest solution to help make sure we're plating things correctly and in the proper order. . – SL Union exterior Courtesy of Yancu.co Overall, no.

Back of House 419

Back of House Food Order Magazine 2022 419

7 Shifts

APRIL 15, 2020

Foot traffic has dropped for the majority of restaurants in North America, with revenue switching to online ordering and pickups instead. Find a dedicated pickup spot If you don’t have drive thru, it’s definitely difficult to serve the customers outside the restaurant. Here are some tips on how it can be done.

Online Ordering 362

Online Ordering Email Marketing Social Media Food Order 362

Modern Restaurant Management

FEBRUARY 10, 2020

Restaurateurs put great passion into their food, their concept, and their decor. And, a smart menu layout will create a pleasant reading experience and can prime diners to want to order more. Pro Tip : Avoid the recent trend of requiring online visitors to download a PDF in order to see your menu!

2020 555

2020 Uniforms Online Ordering Design 555

Modern Restaurant Management

MARCH 10, 2021

The major players: Paycheck Protection Program (PPP) and Employee Retention Tax Credit ( ERTC ) serve some much-needed relief for small businesses, but the million-dollar question remains: How can you utilize the aid while maximizing your forgiveness and tax credits? We got you covered.

2021 531

2021 Inventory Small Business 2020 531

Culinary Cues

NOVEMBER 25, 2019

Maybe it’s a local diner as a dishwasher or assistant to a short order cook; maybe it’s a fast food operation as a “sandwich artist” or grill person for that hamburger chain; or maybe it’s a summer snack bar where you learn to walk through all of the steps. For a few, at some point that changes. – Jacques Pepin.

Fine Dining 422

Fine Dining Food Order Back of House Uniforms 422

ChowNow

OCTOBER 28, 2020

First, we featured Jonathan Chen of China Moon , a family-run restaurant that has been serving its guests since 1994. After opening in 2008, Motorino has gone from one location in Brooklyn serving the best pizza in the city to well over a dozen storefronts across New York City, Dubai, Singapore, Hong Kong, and beyond.

Online Ordering 370

Online Ordering Customer Experience 2008 Delivery 370

Modern Restaurant Management

APRIL 4, 2024

That's one of takeaways in You Can't Market Manure at Lunchtime: And Other Lessons from the Food Industry for Creating a More Sustainable Company by Maisie Ganzler, chief strategy and brand officer of Bon Appétit Management Company. I figured if I was curious, readers would be too.

Sustainability 490

Sustainability Book Food Supply Waste 490

Modern Restaurant Management

DECEMBER 31, 2024

Participants reported continued food and labor cost increases, with 88 percent experiencing rising staff expenses, compared to 89 percent in last year’s annual survey, and 86 percent reporting an increase in food costs.

Franchise 221

Franchise Franchising 2024 Mobile Ordering 221

Modern Restaurant Management

MARCH 3, 2023

A Return to Normal The National Restaurant Association released its 2023 State of the Restaurant Industry report, which examines key factors impacting the industry including the current state of the economy, operations, workforce, and food and menu trends to forecast sales and market trends for the year ahead.

2023 508

2023 Consumer Goods 2022 Point of Sale 508

Perfect Daily Grind

FEBRUARY 25, 2020

And businesses that don’t serve these risk losing out to competitors. But which cold and sparkling drinks should you be serving? Why Serve Cold & Sparkling Drinks? Serving nitro coffee on tap. Which Drinks Should You Serve? And how can you do this profitably and efficiently? Let’s take a look. Menu Variety.

Serving 192

Serving Beverage Café Consumer Goods 192

EATER

SEPTEMBER 11, 2024

On the one hand, you get the possibility of technique and flavor you cannot, or don’t want to, create yourself, plated and served with attention. We are ordering less when we do. The food was great,” we say, “but.” That the price of food feels high is an issue acknowledged at even the top level of politics.

Pricing 363

Pricing Back of House Food Order Food Supply 363

Modern Restaurant Management

JULY 7, 2020

“Uber and Postmates have long shared a belief that platforms like ours can power much more than just food delivery—they can be a hugely important part of local commerce and communities, all the more important during crises like COVID-19," said Uber CEO Dara Khosrowshahi. "As PPP Loan Data Released.

Mobile Ordering 481

Mobile Ordering Restaurant Law Seating Customer Service 481

Modern Restaurant Management

AUGUST 5, 2022

As QSRs offer a variety of fast-food ranging from burgers to sandwiches, consumers are preferring the same. From the last few years, growing conscious regarding eating plant-based food is reshaping the QSR industry. This has led to QSRs introducing and launching a range of plant-based or vegan foods.

2030 450

2030 Customer Experience Innovation 2022 450

Modern Restaurant Management

JULY 20, 2021

Since this daypart has increased traffic during the pandemic, operators will need to innovate their food and beverage offerings to grow traffic. "Across “RTDs [Ready to Drink] definitely offer consistency and speed of service… there’s definitely opportunity for increased engagement there.”

2021 474

2021 Guest Recovery Online Ordering Point of Sale 474

Modern Restaurant Management

DECEMBER 21, 2020

In the last year we’ve been able to really focus on growing our off-premise business, and we found that guests enjoy our home-style comfort food in the comfort of their own homes. The unfortunate reality is that customers aren’t comparing the curbside or app ordering process of Denny’s to McDonalds.

2020 450

2020 Online Ordering Customer Experience Point of Sale 450

Modern Restaurant Management

SEPTEMBER 14, 2021

Bill formally served on the Great Lakes Franchise Association Board, Del Taco’s Franchise Marketing Advisory Council and the Finance Excellence Advisory Council for Burger King. He started his career with Hardee’s Food Systems in 1983 ending in the position of District Manager. The Awards are one of these programs.”

Food 433

Food Tip Distribution Guest Recovery Food Safety 433

EATER

OCTOBER 11, 2023

Oh my God, I hate bananas,” she says, turning toward her tablemates, “but we should totally order it anyway!” The Grill’s sister restaurant, Carbone , which helped re-popularize made-to-order Caesar salads and mobile dessert carts, deserves most of the credit for hastening the revival of tableside service, at least the trendy variety.

Fine Dining 350

Fine Dining Mobile Ordering Dine-in Definition 350

Modern Restaurant Management

AUGUST 14, 2020

All locations will serve guests via delivery through a virtual kitchen facility. Because the facility includes a kitchen for restaurants to prepare foods, the only equipment needed to operate a Dickey’s location is a smoker and a warming cabinet. I’m so excited to join the brand and become part of this next hot concept.”

Franchise 474

Franchise Franchising Kitchen Safety Food Safety 474

Culinary Cues

NOVEMBER 22, 2022

I may be in the minority, but I have always felt, and often promoted, that restaurants can and occasionally do serve a higher purpose. In other words, something goes beyond what is apparent on the surface: personality, sound, food, or service. We not only taste soul food; we feel it. The same can be true in a restaurant.

Back of House 414

Back of House Transportation Café Food Order 414

EATER

DECEMBER 10, 2020

Located in one of the city’s last remaining (relatively) affordable neighborhoods, Gumbo Yaya proudly advertises itself as “Soul Food” and a “Southern Kitchen” on its facade, which looks out onto a miniature cobbled plaza. Her friend Najat, who has ordered the same thing, takes a bite, looks at me, and says, “It’s perfect.”.

Food 363

Food Food Truck Food Order Reference 363

EATER

NOVEMBER 9, 2020

Rows of shipping containers were used to create the small kitchens inside the Grand Food Depot in LA. San Francisco is a really small food community. In many ways it’s hurt the development of restaurants and new food ideas,” says the chef. “At Mariah Tauger / Los Angeles Times via Getty Images.

2030 361

2030 Consumer Goods Online Ordering Delivery 361

EATER

JANUARY 21, 2021

With the subscription plan, managed in-house, Gado Gado’s most devoted customers could get that experience on a weekly basis and reserve the number and serving size of meals that suited their households. Growers sell farm shares at the beginning of the season to people who become regular patrons and recipients for the perishable food.

Seasonal Menu 313

Seasonal Menu Online Ordering Point of Sale Back of House 313

Modern Restaurant Management

FEBRUARY 10, 2020

Good Food Restaurant Scorecard. Despite skyrocketing demand for plant-based food across the U.S., 42 of the country’s favorite fast food and restaurant chains still don’t offer a plant-based entrée, according to a report released today by The Good Food Institute (GFI).

Hospitality 459

Hospitality Food Consumer Goods 2019 459

Modern Restaurant Management

JULY 29, 2024

What are the legalities of serving cannabis-infused food and beverage items? ID: The legal landscape surrounding cannabis-infused food and beverage items is intricate and evolving. Cannabis-infused foods and beverages require a different state by state analysis.

Beverage 294

Beverage Restaurant Law License Retail 294