Modern Restaurant Management

FEBRUARY 4, 2022

Restaurants will also explore delivery options beyond costly third-party partnerships, and hike delivery menu prices to make the channel more lucrative as off-premise demand holds steady. Simplified Menus. Menu variety plays a substantial role in every dining experience. Health-Conscious Food Will Dominate Menus.

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2022 Customer Service Online Ordering Website Management 547

EATER

MARCH 12, 2025

Enter the hot dog tower, a two-tiered assortment of five hot dogs, fries, and sauce that joined the menu in January. What began as an easy way to breathe new life into the haunt has become a popular order. Served in the high-energy cocktail lounge and sometimes paired with Champagne, its definitely an elevated experience, he says.

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Social Media Sports Bar Employee Relations 307

Modern Restaurant Management

JUNE 26, 2024

Customers want seamless interactions where their orders are taken correctly the first time. Guests also want to be engaged and well-informed throughout the ordering process. They don't want to be left in the dark, squinting at static, outdated menu boards. Is the menu difficult to read? Are orders often inaccurate?

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Seating Mobile Ordering Point of Sale Customer Experience 437

Modern Restaurant Management

FEBRUARY 10, 2020

But, if you have a playful style that could be embodied by a mascot character, consider developing a fun mascot figurehead to speak directly to your customers from your social media posts, signage, menu, website, and maybe even merchandise. Make it easy to find important things like your menu, location, phone number and hours of operation.

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2020 Uniforms Online Ordering Design 555

Modern Restaurant Management

JANUARY 26, 2022

Create a Prix Fixe Menu. A prix fixe menu features a fixed multi-course meal that is served to all customers on a specific night, often for holidays like Christmas and Valentine’s Day. Prix fixe menus can help increase sales and lighten the load on your kitchen staff. A prix fixe menu also gives off an air of elegance.

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Social Media Seasonal Menu Advertising Events 563

Modern Restaurant Management

JUNE 27, 2022

Regardless of whether this is proper dinnertime etiquette, the truth is that most people can pull out their smartphone to read through your menu just as easily as perusing a physical menu. Here are five reasons why you should stick with QR code menus instead of pulling those plastic menus out of storage.

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Online Ordering Customer Service Fast Casual Recycling 508

Modern Restaurant Management

JANUARY 6, 2023

While ghost kitchens can, and do, facilitate this type of communal food experience (you can generally order family-style options delivered), they also often lead to an increase in solo meals. A Menu to Hold. Digital menus are great for off-premise ordering and contactless dining. A Reason to go Outside.

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Customer Experience Food Order Dine-in Delivery 473

Modern Restaurant Management

JUNE 30, 2023

One of Merriam-Webster’s definitions for orchestration is “to arrange or combine so as to achieve a desired or maximum effect.” Further Optimize Delivery, Takeout and Curbside Experiences Many QSRs already relieve congested drive-thrus with distinct lines or protocols for call-ahead orders and third-party pickups.

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Operations Mobile Ordering Customer Experience Online Ordering 449

Modern Restaurant Management

JANUARY 31, 2024

Even our Diner Trends Report found that a whopping 84 percent of restaurant goers always or often look up a restaurant menu ahead of time, and 79 percent always or often look at a restaurant’s website. Inventory : Generally, when food costs go up, operators will raise their menu prices by a small amount.

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2024 Online Ordering Website Management Email Marketing 508

Modern Restaurant Management

FEBRUARY 7, 2023

Empathize With Delivery Drivers Human beings making their own cost-benefit analyses throughout the course of a demanding day, delivery drivers are by definition independent contractors. Continuity is invaluable when it comes to keeping track of often complicated delivery orders with specific requests and subtle differences.

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Delivery Front of House Back of House Fine Dining 492

Modern Restaurant Management

DECEMBER 16, 2021

Chick-fil-A even reported disabling curbside ordering in some locations to reduce strain on their workers. Next year, operators will continue to lean into technologies like order and pay-at-the-table options, mobile ordering and curbside operations to increase efficiency and decrease the number of staff needed.

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2022 Hospitality Loyalty Program Point of Sale 473

Modern Restaurant Management

APRIL 29, 2021

“Wages across the country are definitely up for the industry, in virtually every location. Some operators are willing to have you work today, get paid tomorrow in order to get people in place to handle their minimum requirements. Customers can order and pay without speaking to a human and a runner delivers the food. .”

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Fast Casual Hiring Online Ordering Front of House 553

Modern Restaurant Management

JANUARY 13, 2023

In this column, Modern Restaurant Management (MRM) magazine looks at newly introduced menu items from top brands. ” Slice Factory is now offering a $5 meal that includes a jumbo slice and soft drink in order to provide guests with a more affordable and discounted meal. Each slice is 14 inches, or about the length of your forearm!”

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2023 Menu Back of House Seasonal Menu 251

ChowNow

JANUARY 23, 2025

Are your regulars ordering the same drink and entree every time they come in? An easy way to collect customer emails is through your online ordering system. 1) Pop-Up Collaborations Partner with other local businesses, like a bakery, brewery, coffee shop, roastery, or food truck, for exclusive menu items or drinks.

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Events Seasonal Menu Social Media Customer Experience 195

Modern Restaurant Management

MARCH 31, 2022

How do you see menus and loyalty evolving? After two years of mobile ordering by consumers, menus are becoming more and more interactive both inside and outside. Touchscreens, kiosk ordering, facial recognition, and AI technology will become the norm. David Vance. The evolution is already upon us.

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Employee Relations Back of House Front of House Customer Experience 474

Modern Restaurant Management

MAY 23, 2023

Consumers ordering deliveries still want to make sure it feels like they are treating themselves. Of course, customers expect restaurants to prioritize hygiene and safety protocols – and rightly so – but they also want to be provided with a modern and efficient ordering process, alongside high-quality food and top dollar service.

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Customer Service Dietary Restrictions Delivery Online Ordering 419

Modern Restaurant Management

DECEMBER 28, 2020

Just Salad was the first national restaurant chain to label its entire menu with carbon emissions similar to how brands like Allbirds had done in the retail sector. Following our announcement that we carbon labeled our menu, Panera and Chipotle followed with something similar shortly after. Scott Lawton, CEO and cofounder at bartaco.

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2021 Mobile Ordering Kitchen Safety Loyalty Program 576

EATER

FEBRUARY 23, 2024

Thankfully, I’ve come around to a better, less wasteful approach: I source these fun, little add-ons from the “extra sauces” part of a restaurant’s delivery menu. I always, always order a side or two of kimchi to eat with the next day’s meal. I always, always order a side or two of kimchi to eat with the next day’s meal.

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Delivery Ordering Back of House 2024 301

Modern Restaurant Management

SEPTEMBER 18, 2020

. “There’s a definite connection between superfoods and our immune system,” said Tara Gidus Collingwood, founder of Diet Diva, a nutrition consulting company that advises restaurants, senior executives and professional athletes across the U.S. Only 19 percent of those surveyed said they are not doing any exercise.

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Food Truck Outdoor Food Safety Dine-in 508

Modern Restaurant Management

SEPTEMBER 2, 2020

Create an outdoor service station and contactless menus, ordering and payments available. Disinfecting areas of the restaurant far more frequently and definitely between the turnover of any tables / chairs. The idea here would be to offer a free item with each takeout/delivery order. Set seating times.

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Outdoor Fine Dining Dine-in FOH 508

Modern Restaurant Management

NOVEMBER 7, 2023

Effective full-funnel marketing strategies are vital for the success of any business, but are definitely the garnish on top for those in the food and beverage industry. That’s because 41 percent of people prefer to order food online rather than in-store. They want engaging content that keeps them entertained.

Marketing 508

Marketing Social Media SEO Front of House 508

ChowNow

OCTOBER 28, 2020

In the beginning of March 2020, their three New York locations launched their own branded online ordering with ChowNow. Since then, they’ve served 3,857 online orders to 2,475 guests. I actually came to ChowNow because I was looking to have my own personal online ordering platform. Did you make any changes to your menu?

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Online Ordering Customer Experience 2008 Delivery 370

Modern Restaurant Management

MARCH 8, 2024

Kevin Bryla, Chief Marketing Officer of SpotOn, points out that small additions like ranch dips can help increase order size and keep restaurants competitive in online orders. "As a result, we've opened up our ranch menu option to items across the board. in Murrysville, PA. "As

Online Ordering 493

Online Ordering Definition 2021 Menu 493

Modern Restaurant Management

AUGUST 5, 2022

The increasing tendency of consumers to eat plant-based food outside their homes too is changing the menu cards of QSRs across the globe. QSRs are not only offering plant-based food items but are also allowing consumers to customize their orders by adding cheese and veggies of their choice. Burger King’s All Vegan Menu.

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2030 Customer Experience Innovation 2022 450

Modern Restaurant Management

JUNE 8, 2023

The timing of food served to separate dining rooms coming off of the same line simultaneously has some unique challenges, but we've found communication to be the biggest solution to help make sure we're plating things correctly and in the proper order. Keeping your head on a swivel doesn't hurt either! Overall, no.

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Back of House Food Order Magazine 2022 419

Modern Restaurant Management

DECEMBER 31, 2024

The primary response was menu price increases, with nearly 61 percent of respondents adjusting prices to cope with the new reality. However, the industry has renewed optimism, driven by the adoption of digital and mobile ordering, menu creativity and heightened expectations around AI.

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Franchise Franchising 2024 Mobile Ordering 221

EATER

SEPTEMBER 11, 2024

We are ordering less when we do. So we have to be creative on our menu. But [if] you take a look at the competition, our menu is actually on the lower end of that scale. We’ve definitely seen a downtick in a more happy-go-lucky, free-wheeling kind of clientele. Every check is a shock. We are eating out less often.

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Pricing Back of House Food Order Food Supply 363

Modern Restaurant Management

DECEMBER 21, 2020

Customers shifted their purchases to off-premise dining suddenly, leaving many operators flat footed and ill prepared for seamless online ordering, contactless payment and curbside pickup. The unfortunate reality is that customers aren’t comparing the curbside or app ordering process of Denny’s to McDonalds.

2020 450

2020 Online Ordering Customer Experience Point of Sale 450

Modern Restaurant Management

MARCH 24, 2022

Under normal circumstances, you could use previous years’ sales figures to forecast the upcoming year – but, as we emerge from two years of COVID closures, staffing shortages, and general turmoil, previous sales’ figures definitely can’t be trusted. But she needs more than confidence to take to the lenders.

Point of Sale 449

Point of Sale Education Seasonal Menu Small Business 449

7 Shifts

AUGUST 21, 2024

Watch the video version of these 5 restaurant communication tips In order to build an effective work culture and a productive team, restaurant leaders need to communicate successfully and at scale with their teams at all times. The definitive guide to restaurant staff scheduling. Menus and operating hours can change often.

Communication 370

Communication Front of House Back of House Mobile Ordering 370

Modern Restaurant Management

OCTOBER 19, 2022

That’s great for visibility and web traffic, but what about when a restaurant is looking to drive conversions (clicking to make an online delivery order, for example) or good old fashioned foot traffic? When done right, SEO can build brand awareness, increase web traffic and drive overall online customer engagement.

SEO 474

SEO Social Media Website Management Online Ordering 474

Modern Restaurant Management

DECEMBER 6, 2019

The holiday season offers opportunities for catering orders, off-site catering, in-store limited-time offers of holiday favorites, and all of the increased revenue that comes with them. As we approach the new year, many restaurants will revise their menus to introduce new year-round items. Document the KPIs.

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Food Safety Catering Fast Casual Food 284

EATER

JANUARY 28, 2021

When the pandemic hit, Tamez continued to support local restaurants, Uni among them, by ordering takeout, but the food was never quite as good, he says. In October, shortly before Halloween, Tamez saw a post on Uni’s Instagram announcing a new feature: Enjoy the restaurant’s a la carte menu in the privacy of one of the Eliot Hotel’s suites.

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Hotels Fine Dining Dine-in Front of House 343

Modern Restaurant Management

JULY 20, 2021

“RTDs [Ready to Drink] definitely offer consistency and speed of service… there’s definitely opportunity for increased engagement there.” COVID-19 triggered an increase in remote, app-based ordering in the US On Premise. “The majority are still uncomfortable ordering digitally,” Hummel said.

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2021 Guest Recovery Online Ordering Point of Sale 474

7 Shifts

MARCH 11, 2020

Read on to discover common restaurant opening expenses you will definitely encounter, and unexpected restaurant opening costs that you may encounter on your journey to restaurateurship. Both ordering too much and ordering too little can lead to overspending. Reduce this risk by working with a lawyer before you open your doors.

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License Cash Management Inventory Food Supply 354

Modern Restaurant Management

NOVEMBER 2, 2021

The new restaurants — as well as upgrades to existing locations — will adapt the company’s new, modern, and inviting “Fresh Forward” design and meet the needs of today’s consumer with comfortable guest indoor dining spaces as well as numerous delivery and order ahead options, with a strong digital first strategy.

Franchising 450

Franchising Franchise Leadership Beverage 450

Modern Restaurant Management

FEBRUARY 5, 2020

Traditional discounting and promotions can help combat season-specific shortfalls, but in our experience at Carl Marks Advisors, it’s critical that these restaurants address the wider industry challenges by making a definitive choice about the specific tactics used to target the type of customer they wish to attract: favorite or frequent.

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Customer Experience Casual Customer Service Advertising 375