Modern Restaurant Management

DECEMBER 8, 2020

The advent of on-demand food delivery can be traced back to the early 2000s when the use of GrubHub, Seamless and numerous other online and mobile food-ordering systems became commonplace among college students and young professionals throughout the United States. So, is menu scraping legal? But it also added an extra step.

Delivery 492

Delivery Menu Mobile Ordering Online Ordering 492

ChowNow

MARCH 21, 2025

Climate & Seasonality: Does the weather impact what people order or when they dine out? Online Ordering Behavior: Are they more likely to dine in, take out, or order for delivery? Online Ordering Trends: See who prefers delivery vs. pick-up, and which menu items are most popular online. can reveal useful trends.

Marketing 195

Marketing Social Media Email Marketing Loyalty Program 195

Modern Restaurant Management

JUNE 30, 2023

One of Merriam-Webster’s definitions for orchestration is “to arrange or combine so as to achieve a desired or maximum effect.” Further Optimize Delivery, Takeout and Curbside Experiences Many QSRs already relieve congested drive-thrus with distinct lines or protocols for call-ahead orders and third-party pickups.

Operations 449

Operations Mobile Ordering Customer Experience Online Ordering 449

Modern Restaurant Management

MAY 23, 2023

Consumers ordering deliveries still want to make sure it feels like they are treating themselves. Of course, customers expect restaurants to prioritize hygiene and safety protocols – and rightly so – but they also want to be provided with a modern and efficient ordering process, alongside high-quality food and top dollar service.

Customer Service 419

Customer Service Dietary Restrictions Delivery Online Ordering 419

Modern Restaurant Management

DECEMBER 16, 2021

Chick-fil-A even reported disabling curbside ordering in some locations to reduce strain on their workers. Next year, operators will continue to lean into technologies like order and pay-at-the-table options, mobile ordering and curbside operations to increase efficiency and decrease the number of staff needed.

2022 473

2022 Hospitality Loyalty Program Point of Sale 473

7 Shifts

AUGUST 21, 2024

Watch the video version of these 5 restaurant communication tips In order to build an effective work culture and a productive team, restaurant leaders need to communicate successfully and at scale with their teams at all times. The definitive guide to restaurant staff scheduling. DOWNLOAD THE GUIDE 2.

Communication 370

Communication Front of House Back of House Mobile Ordering 370

Modern Restaurant Management

MARCH 31, 2022

After two years of mobile ordering by consumers, menus are becoming more and more interactive both inside and outside. Touchscreens, kiosk ordering, facial recognition, and AI technology will become the norm. With my children, I’m definitely not getting out of that lane without ice cream if the aroma of caramel is present!

Employee Relations 474

Employee Relations Back of House Front of House Customer Experience 474

Modern Restaurant Management

AUGUST 5, 2020

in-restaurant dining and online ordering for pickup or delivery), which can be leveraged to drive highly customized campaigns using a built-in marketing solution. NCR Corporation added technology that builds diners’ confidence by empowering them to both order and pay via their own mobile device.

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Modern Restaurant Management

SEPTEMBER 18, 2020

“There’s a definite connection between superfoods and our immune system,” said Tara Gidus Collingwood, founder of Diet Diva, a nutrition consulting company that advises restaurants, senior executives and professional athletes across the U.S. It has resulted in a huge shift in dining consciousness.

Food Truck 508

Food Truck Outdoor Food Safety Dine-in 508

Modern Restaurant Management

OCTOBER 19, 2022

That’s great for visibility and web traffic, but what about when a restaurant is looking to drive conversions (clicking to make an online delivery order, for example) or good old fashioned foot traffic? When done right, SEO can build brand awareness, increase web traffic and drive overall online customer engagement.

SEO 474

SEO Social Media Website Management Online Ordering 474

7 Shifts

SEPTEMBER 20, 2021

Online and Mobile Ordering Systems. Online ordering and delivery are one of the fastest growing aspects of the restaurant industry, up 124% in 2020. Customers are demanding online and mobile ordering, and modern restaurant tech makes it more accessible for every restaurateur. Third-party delivery.

Technology 370

Technology Front of House Social Media Back of House 370

Modern Restaurant Management

FEBRUARY 7, 2020

Focus on UX — Both for Mobile and Desktop. This will be the foundation of the rest of your digital marketing strategy, so be sure to prioritise some of your resources on getting your website in order before making any other changes. Don’t forget about mobile search, either. Complete Your Google My Business Profile.

Mobile Ordering 361

Mobile Ordering SEO Customer Experience Online Ordering 361

Modern Restaurant Management

JULY 7, 2020

and BurgerFi International entered into a definitive agreement at a $100 million purchase price to combine and form BurgerFi International, Inc. initiative involves the general availability of Dinova’s free mobile application, with an updated user experience designed around restaurants’ COVID safety practices.

Mobile Ordering 481

Mobile Ordering Restaurant Law Seating Customer Service 481

EATER

OCTOBER 11, 2023

Oh my God, I hate bananas,” she says, turning toward her tablemates, “but we should totally order it anyway!” The Grill’s sister restaurant, Carbone , which helped re-popularize made-to-order Caesar salads and mobile dessert carts, deserves most of the credit for hastening the revival of tableside service, at least the trendy variety.

Fine Dining 350

Fine Dining Mobile Ordering Dine-in Definition 350

Modern Restaurant Management

JUNE 17, 2021

Located in Salina, Kansas, this prototype marks a new chapter for the brand’s design evolution as this option is its first model without a dining room, hosting a double drive-thru and a walk-up ordering station. This new restaurant design option will fit seamlessly with our existing drive-thru and mobile ordering capabilities.

Franchising 431

Franchising Franchise Food Truck Loyalty Program 431

Modern Restaurant Management

JANUARY 31, 2020

The weakest business categories varied by type and price point, and included stores selling mobile phones, shoes, and appliances. Delivery and To-Go orders are up 14 percent. While the Super Bowl is primed to be a big day for QSRs, it’s also an opportunity for fraudsters to take advantage of the surge in online orders.

2020 480

2020 Loyalty Program 2019 Point of Sale 480

Modern Restaurant Management

APRIL 15, 2020

Limited-service restaurants (those in quick service and fast casual) had a sharp acceleration in their guest check growth, as consumers likely shifted to larger off-premise orders to feed multiple people at home. Consumers are still very willing to get mobile and visit your stores for pick-up.

2020 491

2020 Point of Sale Fast Casual Online Ordering 491

Modern Restaurant Management

JULY 20, 2021

“RTDs [Ready to Drink] definitely offer consistency and speed of service… there’s definitely opportunity for increased engagement there.” COVID-19 triggered an increase in remote, app-based ordering in the US On Premise. “The majority are still uncomfortable ordering digitally,” Hummel said.

2021 474

2021 Guest Recovery Online Ordering Point of Sale 474

Modern Restaurant Management

JANUARY 12, 2021

Above-average CX doesn’t just happen, and it definitely doesn’t happen overnight. They are enjoying all aspects of their dining experience — the food, the interaction with employees, the ordering and payment process, the cleanliness and safety of the environment.

Fast Casual 411

Fast Casual Food Safety Loyalty Program Customer Experience 411

7 Shifts

APRIL 13, 2021

Canyons Fresh Grill is the definition of a neighborhood spot—nestled just off of Main Street in the town of Woodstock, Georgia, the restaurant has been a mainstay since 2008. For the few orders they got, bartenders would handle the packing and handoff. Before the pandemic, takeout wasn’t a huge part of Canyons business.

Front of House 370

Front of House Point of Sale Back of House Franchising 370

EATER

JUNE 16, 2020

We just ordered a million different kinds of boxes to find the best one. Other brewers that never canned before have partnered with mobile canning companies like Codi Manufacturing or Mobile Canning, some of which have provided discounts or donated labor to help the struggling industry keep afloat. We never did this before.

Brewery 330

Brewery Back of House Retail Mobile Ordering 330

Modern Restaurant Management

DECEMBER 16, 2019

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the great gift of a restaurant gift card, learning about event professionals, top QSR traffic and digital ordering strategies. When they do use them, more than a third (35 percent) say they will splurge and order more expensive items than usual.

2019 322

2019 Compost Mobile Ordering Online Ordering 322

Modern Restaurant Management

JUNE 28, 2024

Customers indicate better performance across most aspects of the full-service restaurant experience — with food order accuracy (92) and waitstaff courtesy and helpfulness (90) leading the way — appreciating restaurants’ efforts to satisfy customers despite inflation.

2024 294

2024 Mobile Ordering White Paper Customer Service 294

Modern Restaurant Management

AUGUST 19, 2020

In addition to allowing a safer, hands-free payment method, the system has been shown to make the ordering process quicker and more efficient. The Culinary Arts Package includes: High-definition instructional videos. Orders can also be made at the plaza within the complex, using QR codes placed on outdoor tables.

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Customer Service 515

7 Shifts

FEBRUARY 4, 2021

From the simple schedule builder, to shifts published right to an employees’ mobile device, Book was able to save valuable time to get back into other aspects of shop management. “[Now], Now, with COVID-19 restrictions and social distancing best practices, they’ve transformed their business model to be pre-ordered delivery & takeout only.

Operations 370

Operations Book Small Business Communication 370

Modern Restaurant Management

MARCH 11, 2020

US Foods Holding Corp.entered into a definitive agreement to acquire Smart Foodservice Warehouse Stores from funds managed by affiliates of Apollo Global Management, Inc. Actionable: Sift Insights make it easy to understand appropriate thresholds and optimize workflows so that businesses can accept more legitimate orders.

Bar 386

Bar Cash Management Loyalty Program Point of Sale 386

7 Shifts

FEBRUARY 15, 2022

It's, it's definitely more true now than it ever has been. It's a big reason to why they founded Opus —a mobile platform that enables businesses to create mobile-first training for deskless workers and frontline teams. It's not enough to just add digital ordering—you have to build your business around it. Why texting?

Social Media 448

Social Media Hiring Website Management Hospitality 448

The Restaurant Times

JUNE 11, 2020

This unique restaurant format lacks physical space, requires no hefty capital investments, operates on bare minimum restaurant rentals, and relies only on delivery orders. Are these definitions of the same model? Typically the virtual restaurants receive online orders via; . Online ordering website or mobile app.

Definition 83

Definition Delivery Mobile Ordering Online Ordering 83

Modern Restaurant Management

AUGUST 2, 2021

With our survey results in mind, there are four definitive ways for marketers to generate authentic customer engagement: use messaging that conveys forward momentum, promote health and safety measures, demonstrate a social conscience and take advantage of in-store retail with promotions and experiences.”

2021 450

2021 Point of Sale Equipment 2019 450

ChowNow

NOVEMBER 4, 2020

Emily Plotkin : Normally, when we have conversations with our clients, whether they’ve just started with us or have been a partner of ours for years, we always speak about online ordering as a certain aspect of their business. For example, I had a client who wanted to drive weekday orders by capitalizing on mobile app downloads.

Online Ordering 195

Online Ordering Mobile Ordering Social Media Seasonal Menu 195

Modern Restaurant Management

FEBRUARY 6, 2020

Other enhancements, including overhauls of the brand’s technology systems and mobile app, are on the horizon. “As customers line up to order, they will pass glassed-in display grills cooking signature items like our hot dogs, cheesesteaks, and burgers.

Franchising 383

Franchising Franchise Fast Casual 2019 383

7 Shifts

SEPTEMBER 10, 2019

7shifts] definitely makes what we do more efficient. 7shifts is definitely a tool that we used in order to decrease our labor percentages. Clean Juice staff are able to submit time-off requests and availability directly through the free mobile app, which is factored into the schedule automatically when the requests are approved.

Franchising 272

Franchising Franchise Seasonal Menu Management 272

Modern Restaurant Management

SEPTEMBER 14, 2021

.” Key highlights of updates and changes resulting from the audit include: To ensure values alignment within organization and among stakeholders: Revised, value-centered mission statement and definition of a James Beard Award winner. It's definitely been a game changer for us. Tattle is integrating with Thanx.

Food 433

Food Tip Distribution Guest Recovery Food Safety 433

Modern Restaurant Management

JANUARY 2, 2020

Supreme Court Declines to Hear Appeal in Domino’s Mobile Accessibility Case : On October 7, 2019, the United States Supreme Court declined to hear Domino’s petition for review regarding website accessibility. Seventh Circuit Decries Employment Discrimination Suit Against Mars, Inc.:

2019 211

2019 License Restaurant Law Website Management 211

ChowNow

JANUARY 17, 2020

This is why branded, commission-free online ordering will be instrumental as you open your doors. . These apps usually don’t require any upfront investment, but instead take considerable—sometimes even ruinous—commissions on every order. Instead, you should get your restaurant your own branded, commission-free online ordering system.

Online Ordering 195

Online Ordering Mobile Ordering Email Marketing Food Order 195

ChowNow

MARCH 10, 2021

When you’re researching online ordering providers like ChowNow for your restaurant, you’re bound to have questions. There’s a whole lot of information out there, and you definitely don’t have the time to parse through it all. ChowNow builds restaurants their very own online ordering systems. Is ChowNow good for restaurants?

Online Ordering 195

Online Ordering Email Marketing Loyalty Program Website Management 195

Modern Restaurant Management

DECEMBER 31, 2019

” This model allows guests to order at the counter and have their food delivered directly to their table; they can order their food via delivery services; they can order in-restaurant and take their food to go; or they can enjoy their food at the bar along with a handcrafted margarita served by a bartender.

2020 345

2020 Kitchen Safety Consumer Goods Point of Sale 345