Modern Restaurant Management

DECEMBER 28, 2020

Contactless ordering at the table, virtual host stands, and online staff wellness checks have all become standard operating procedures for us now. I think that guests will be choosy with where they go out in the future, and concepts that provide an authentic and safe experience will definitely have the edge.

2021 576

2021 Mobile Ordering Kitchen Safety Loyalty Program 576

ChowNow

JULY 1, 2021

Their signature flaky croissants and toasted sandwiches, served alongside handcrafted coffee, have sustained the Charlotte area since 2011 with four neighborhood locations. . Now, nearly 10,000 Charlotte diners continue to use his whitelabeled ChowNow ordering systems to get their regular Sunflour fix.

Serving 195

Serving Online Ordering Customer Service Food Order 195

Modern Restaurant Management

JUNE 30, 2023

One of Merriam-Webster’s definitions for orchestration is “to arrange or combine so as to achieve a desired or maximum effect.” Further Optimize Delivery, Takeout and Curbside Experiences Many QSRs already relieve congested drive-thrus with distinct lines or protocols for call-ahead orders and third-party pickups.

Operations 449

Operations Mobile Ordering Customer Experience Online Ordering 449

Modern Restaurant Management

AUGUST 5, 2020

in-restaurant dining and online ordering for pickup or delivery), which can be leveraged to drive highly customized campaigns using a built-in marketing solution. The bites will also be served with the option of twelve different dips, along with regular or sweet potato Tyga Tots, chocolate chip cookies, and beverages.

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

ChowNow

OCTOBER 28, 2020

First, we featured Jonathan Chen of China Moon , a family-run restaurant that has been serving its guests since 1994. After opening in 2008, Motorino has gone from one location in Brooklyn serving the best pizza in the city to well over a dozen storefronts across New York City, Dubai, Singapore, Hong Kong, and beyond.

Online Ordering 370

Online Ordering Customer Experience 2008 Delivery 370

7 Shifts

APRIL 15, 2020

Foot traffic has dropped for the majority of restaurants in North America, with revenue switching to online ordering and pickups instead. Find a dedicated pickup spot If you don’t have drive thru, it’s definitely difficult to serve the customers outside the restaurant. Here are some tips on how it can be done.

Online Ordering 362

Online Ordering Email Marketing Social Media Food Order 362

Modern Restaurant Management

DECEMBER 21, 2020

Customers shifted their purchases to off-premise dining suddenly, leaving many operators flat footed and ill prepared for seamless online ordering, contactless payment and curbside pickup. The unfortunate reality is that customers aren’t comparing the curbside or app ordering process of Denny’s to McDonalds.

2020 450

2020 Online Ordering Customer Experience Point of Sale 450

Modern Restaurant Management

AUGUST 19, 2020

Alonso Castañeda , VP of Brand Development & Strategy for Savory Restaurant Fund, will discuss how the brands he works with have been able to take advantage of the current landscape to creatively serve customers. ” Duff & Phelps served as financial advisor to Sun Capital Partners, Inc. Creating a Face-Pay Network.

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Customer Service 515

Modern Restaurant Management

DECEMBER 31, 2024

However, the industry has renewed optimism, driven by the adoption of digital and mobile ordering, menu creativity and heightened expectations around AI. Similarly, 59 percent of respondents believe mobile apps that offer easy online ordering will have the greatest impact on operations over that same time period.

Franchise 221

Franchise Franchising 2024 Mobile Ordering 221

Modern Restaurant Management

JULY 20, 2021

Visits, online or physical, at morning meal, which includes the breakfast and A.M. “RTDs [Ready to Drink] definitely offer consistency and speed of service… there’s definitely opportunity for increased engagement there.” COVID-19 triggered an increase in remote, app-based ordering in the US On Premise.

2021 474

2021 Guest Recovery Online Ordering Point of Sale 474

Modern Restaurant Management

JULY 7, 2020

Together we can ensure that as our industry continues to grow, it will do so for the benefit of everyone in the communities we serve,” said Postmates Co-Founder and CEO Bastian Lehmann. Wachtell, Lipton, Rosen & Katz served as legal counsel to Uber. PPP Loan Data Released. Click here for loan-level data.

Mobile Ordering 481

Mobile Ordering Restaurant Law Seating Customer Service 481

ChowNow

JANUARY 23, 2025

Are your regulars ordering the same drink and entree every time they come in? An easy way to collect customer emails is through your online ordering system. Theyll love the exclusiveness of the meal and the opportunity to eat food that would typically not be served in your restaurant. Has your restaurant hit a plateau?

Events 195

Events Seasonal Menu Social Media Customer Experience 195

Modern Restaurant Management

SEPTEMBER 14, 2021

Bill formally served on the Great Lakes Franchise Association Board, Del Taco’s Franchise Marketing Advisory Council and the Finance Excellence Advisory Council for Burger King. Barb also served on the Operations Advisory Committee for Del Taco. Bill is a 1982 graduate of Michigan State University.

Food 433

Food Tip Distribution Guest Recovery Food Safety 433

EATER

JUNE 4, 2024

For hotspots like Septime or Frenchie , you should call or check online weeks ahead; for more casual dining, call a day or even just a few hours in advance. As more restaurants have moved to online bookings, many also require a credit card deposit as a defense against no-shows. Lunch is generally served from 12:30 to 2:30 p.m.,

Fine Dining 304

Fine Dining Reservations Seating Online Ordering 304

EATER

JANUARY 21, 2021

With the subscription plan, managed in-house, Gado Gado’s most devoted customers could get that experience on a weekly basis and reserve the number and serving size of meals that suited their households. A multitude of companies now offer everything from soft serve ice cream clubs to “ wine shares ,” bridging a period of plummeting cash flow.

Seasonal Menu 315

Seasonal Menu Online Ordering Point of Sale Back of House 315

EATER

NOVEMBER 9, 2020

To mitigate losses, some restaurants are throwing everything they have at virtual expansion, creating entirely new brands that live online. Ordermark, a software company that helps restaurants manage online orders and host virtual brands from their existing kitchens, recently received a $120 million investment.

2030 361

2030 Consumer Goods Online Ordering Delivery 361

Modern Restaurant Management

MAY 12, 2023

He made sure to recognize customers and address them by name and remember their orders. I wanted to know those who I was serving. I have definitely had good feedback from that and my employees now have embraced it to this day. The food that I serve is top notch and everyday we strive to make food that tastes good and is natural.

Franchise 251

Franchise Franchising Customer Service Fast Casual 251

EATER

JUNE 16, 2020

Operations that remained open the last few months found new ways to serve customers; others are now reopening alongside bars in some states. We just ordered a million different kinds of boxes to find the best one. Online beer retailer Tavour has also seen a bump in business. We never did this before. We never did this before.

Brewery 333

Brewery Back of House Retail Mobile Ordering 333

EATER

JANUARY 26, 2021

The pandemic has demanded adaptation; since March 2020, restaurants and bars across the country have navigated through the COVID-19 pandemic by transforming into online groceries, outdoor dining destinations, meal-kit providers, and more. We placed a huge order getting ready for St. It definitely added up,” Zacklan says.

Food 246

Food Outdoor Point of Sale Food Safety 246

7 Shifts

FEBRUARY 15, 2022

You post that content online on all those different social platforms. Cummings is a lifer in the industry—a chef-restaurateur turned podcast host for Best Served Creative , where he interviews industry leaders and helps advocate for a better restaurant work environment. It's, it's definitely more true now than it ever has been.

Social Media 448

Social Media Hiring Website Management Hospitality 448

Modern Restaurant Management

MARCH 11, 2020

This edition of MRM News Bites features a double dose from US Foods, SpotOn Transact, DoorDash Kitchens, Virtual Restaurant Consulting, Tripleseat and Gather, wagamama, Toast, The Gluten Intolerance Group, Instawork and StaffMate Online, Procurant and Yellofin, Sift, 7shifts, ParTech, Revel Systems and Como, Kabbage, Bluecrew and Cuboh.

Bar 386

Bar Cash Management Loyalty Program Point of Sale 386

Modern Restaurant Management

JUNE 28, 2024

Customers indicate better performance across most aspects of the full-service restaurant experience — with food order accuracy (92) and waitstaff courtesy and helpfulness (90) leading the way — appreciating restaurants’ efforts to satisfy customers despite inflation.

2024 294

2024 Mobile Ordering White Paper Customer Service 294

EATER

OCTOBER 11, 2023

It feels like the definition of More. But nothing has quite captured the public, or my imagination, like the ’roni cups and ranch, a dish that consists of a brood of charred pepperoni served with ranch dipping sauce. HaSalon, in New York, served a single noodle that was 12 feet long. It’s just pepperoni, dude.

Social Media 330

Social Media White Paper Front of House Take-out 330

7 Shifts

NOVEMBER 5, 2019

It gives you a strong online presence when potential customers are searching for nearby restaurants. After it’s verified, your listing will go public and will start generating online and foot traffic for your restaurant. Reservations, Order Ahead, and Menu URLs These URLs help users to engage with your restaurant before their visit.

Website Management 253

Website Management Customer Service Customer Experience Book 253

Modern Restaurant Management

DECEMBER 19, 2023

Solutions that specifically targeted the guest experience, from ordering to payment to on- and offline interaction, took priority. – Peter Kellis, Founder and CEO of TRAY We think one of the most prevalent characteristics of 2023 for the restaurant industry is consumers’ definition of “value.”

2023 294

2023 Front of House Customer Experience Customer Service 294

Modern Restaurant Management

DECEMBER 31, 2019

To increase customer satisfaction, the restaurant model will have to shift to serve customers wanting a basic recipe with new customizable add-ons. For example, we may see other categories beyond fast casual, quick serve and family dining begin to emerge, such as our company building a new category of “Craft Casual.”

2020 345

2020 Kitchen Safety Consumer Goods Point of Sale 345

Modern Restaurant Management

NOVEMBER 2, 2021

The new restaurants — as well as upgrades to existing locations — will adapt the company’s new, modern, and inviting “Fresh Forward” design and meet the needs of today’s consumer with comfortable guest indoor dining spaces as well as numerous delivery and order ahead options, with a strong digital first strategy.

Franchising 450

Franchising Franchise Leadership Beverage 450

ChowNow

OCTOBER 2, 2024

With that kind of an audience, an online presence is vital for restaurants to attract new customers and re-engage existing ones. Additionally, customers respond positively to restaurant interaction on social media and are 66% more likely to order again. Promote your preferred ordering channels. Who’s Using Instagram?

Social Media 195

Social Media Marketing Entertainment Online Ordering 195

EATER

JULY 30, 2020

Stories like these serve as reminders that foods outside of whiteness are at odds with an imagined “American” readership, for whom these foods remain distant and other. In curating this online presence, writers and other creators are often pushed to flatten themselves into an easily legible extension of their identity.

Social Media 356

Social Media Employee Relations Magazine Food Order 356

Restaurant365

FEBRUARY 25, 2020

While many restaurant owners would like a definitive answer to this question, the average restaurant profit margin varies widely across different types of restaurants. Fast casual restaurants, also known as fast food or quick service restaurants, involve ordering at a counter or doing some level of self-service.

Loyalty Program 183

Loyalty Program Point of Sale Fast Casual Online Ordering 183

Modern Restaurant Management

JANUARY 13, 2023

“After 36+ years of serving innovative, California inspired cuisine, we are proud to have built an incredibly loyal and supportive CPK guest community, so we wanted to do something to show our appreciation as we kick off the new year,” said Ashley Ceraolo, SVP of Marketing at California Pizza Kitchen. ” The Royal Silencer.

2023 251

2023 Menu Back of House Seasonal Menu 251

Deliverect

APRIL 21, 2021

Last week we reached 30 million orders processed across our 30 markets around the world. Even back then, long before COVID and lockdown, we saw that restaurants needed technology solutions to help them better serve the changing habits of their customers. 30 million orders milestone.

Ordering 124

Ordering Online Ordering Food Order Customer Service 124

7 Shifts

APRIL 26, 2023

There's definitely been a deeper segmentation relative to what I had first entered into the market as. We had traditionally sit-down and quick-serve, and then fast-casual kind of birthed in the middle. And many of our cause marketing efforts are really built upon serving the communities that we serve.

Leadership 195

Leadership Employee Relations Customer Experience Front of House 195

EATER

JULY 28, 2022

The American shops largely emerged in or thanks to the digital space, mostly selling direct-to-consumer packaged goods that people can just as easily get online. I think there’s definitely a bit of nostalgia for rural life wrapped up in this [resurgence],” says Mathieu Magnaudeix, an author and journalist for Mediapart. hovering at 8.9

Small Business 263

Small Business Consumer Goods Sourcing Food Order 263

EATER

AUGUST 26, 2021

Your burger or tacos or pizza could be cooked anywhere by anyone — which is what makes the ghost kitchen concept so lucrative and appealing to owners and investors Ordering takeout or delivery is a lot like watching Netflix. Ghost kitchens may or may not be the future of the restaurant industry, but they’re definitely the present.

Dine-in 263

Dine-in Delivery Equipment Front of House 263

Restaurant Clicks

MAY 16, 2021

Order Online. Serving modern American cuisine, this local restaurant takes on a historical theme with its decor and building, which was built in 1743. Serving modern American cuisine, this local restaurant takes on a historical theme with its decor and building, which was built in 1743. Order Online.

Food 129

Food Online Ordering Fast Casual Food Order 129

EATER

SEPTEMBER 22, 2022

Most of them can now be found here in larger Chinese supermarkets (and online) and range in quality. So, do yourself a favor, head over to an OG Cantonese restaurant, and order this next time you’re out and about. To their discredit, there was no hint of cumin or chiles in the “Mexican” ones, and the chicken was most definitely AWOL.

Transportation 263

Transportation Online Ordering Food Order Customer Service 263