Modern Restaurant Management

FEBRUARY 7, 2023

The modern restaurant ecosystem demands that businesses of all shapes and styles, from full-service fine dining to quick-serve fast-casual, incorporate third-party delivery systems into their business models, strategic planning, Front and Back of House training and physical design.

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Delivery Front of House Back of House Fine Dining 492

Modern Restaurant Management

APRIL 29, 2021

“Wages across the country are definitely up for the industry, in virtually every location. Some operators are willing to have you work today, get paid tomorrow in order to get people in place to handle their minimum requirements. Customers can order and pay without speaking to a human and a runner delivers the food. .”

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Fast Casual Hiring Online Ordering Front of House 553

ChowNow

JULY 1, 2021

Their signature flaky croissants and toasted sandwiches, served alongside handcrafted coffee, have sustained the Charlotte area since 2011 with four neighborhood locations. . Now, nearly 10,000 Charlotte diners continue to use his whitelabeled ChowNow ordering systems to get their regular Sunflour fix.

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Serving Online Ordering Customer Service Food Order 195

Modern Restaurant Management

DECEMBER 16, 2021

Chick-fil-A even reported disabling curbside ordering in some locations to reduce strain on their workers. Next year, operators will continue to lean into technologies like order and pay-at-the-table options, mobile ordering and curbside operations to increase efficiency and decrease the number of staff needed.

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2022 Hospitality Loyalty Program Point of Sale 473

Modern Restaurant Management

JUNE 30, 2023

One of Merriam-Webster’s definitions for orchestration is “to arrange or combine so as to achieve a desired or maximum effect.” Further Optimize Delivery, Takeout and Curbside Experiences Many QSRs already relieve congested drive-thrus with distinct lines or protocols for call-ahead orders and third-party pickups.

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Operations Mobile Ordering Customer Experience Online Ordering 449

Modern Restaurant Management

DECEMBER 28, 2020

Contactless ordering at the table, virtual host stands, and online staff wellness checks have all become standard operating procedures for us now. I think that guests will be choosy with where they go out in the future, and concepts that provide an authentic and safe experience will definitely have the edge.

2021 576

2021 Mobile Ordering Kitchen Safety Loyalty Program 576

EATER

FEBRUARY 23, 2024

The top shelf of my fridge is littered with these tiny one- and two-ounce plastic containers: There’s a Calabrian chile crisp and a dill-forward ranch dressing from a local pizza cart; I don’t eat ranch with pizza, but I make sure to request a couple extra each time we order in for the next day’s salad.

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Delivery Ordering Back of House 2024 304

EATER

MARCH 27, 2025

I definitely noticed last year when I bought some on purpose, rather than being handed a mini bag at some event or hotel check-in, because I dismissed those as just being old or stale, says Alyssa, who asked that we keep their last name private. We may know the order of ingredients, but that doesnt tell us how to make Smartfood ourselves.

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Consumer Goods Food Supply 2019 Food Order 304

ChowNow

OCTOBER 28, 2020

First, we featured Jonathan Chen of China Moon , a family-run restaurant that has been serving its guests since 1994. After opening in 2008, Motorino has gone from one location in Brooklyn serving the best pizza in the city to well over a dozen storefronts across New York City, Dubai, Singapore, Hong Kong, and beyond.

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Online Ordering Customer Experience 2008 Delivery 370

Modern Restaurant Management

JANUARY 26, 2022

A prix fixe menu features a fixed multi-course meal that is served to all customers on a specific night, often for holidays like Christmas and Valentine’s Day. In order to attract more customers, advertise your prix fixe Valentine’s Day menu on social media, flyers, and more. Create a Prix Fixe Menu.

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Social Media Seasonal Menu Advertising Events 563

Perfect Daily Grind

FEBRUARY 25, 2020

And businesses that don’t serve these risk losing out to competitors. But which cold and sparkling drinks should you be serving? Why Serve Cold & Sparkling Drinks? Serving nitro coffee on tap. Which Drinks Should You Serve? And how can you do this profitably and efficiently? Let’s take a look. Menu Variety.

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Serving Beverage Café Consumer Goods 192

Modern Restaurant Management

FEBRUARY 10, 2020

And, a smart menu layout will create a pleasant reading experience and can prime diners to want to order more. Pro Tip : Avoid the recent trend of requiring online visitors to download a PDF in order to see your menu! Serve up furniture made from sustainable materials along with your seasonal fare.

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2020 Uniforms Online Ordering Design 555

Modern Restaurant Management

JANUARY 6, 2023

Since humans first evolved to form communities, food has been served as a rallying point for people to gather around and enjoy each other’s company. Digital menus are great for off-premise ordering and contactless dining. And in terms of convenience, they do offer a cheaper and easier way for customers to order takeout.

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Customer Experience Food Order Dine-in Delivery 473

Modern Restaurant Management

NOVEMBER 7, 2023

Effective full-funnel marketing strategies are vital for the success of any business, but are definitely the garnish on top for those in the food and beverage industry. That’s because 41 percent of people prefer to order food online rather than in-store. They want engaging content that keeps them entertained.

Marketing 508

Marketing Social Media SEO Front of House 508

Modern Restaurant Management

SEPTEMBER 6, 2022

Make sure your bartenders know when to stop serving patrons. Potential signs of an intoxicated person include loud or agitated speech, ordering drinks rapidly, slurred speech, stumbling, spilling drinks, appearing drowsy, aggressive behavior and/or blood shot eyes. We are not serving you anymore. Don’t negotiate.

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Bar Insurance Restaurant Law Point of Sale 450

Modern Restaurant Management

MARCH 10, 2021

The major players: Paycheck Protection Program (PPP) and Employee Retention Tax Credit ( ERTC ) serve some much-needed relief for small businesses, but the million-dollar question remains: How can you utilize the aid while maximizing your forgiveness and tax credits? We got you covered.

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2021 Inventory Small Business 2020 531

Modern Restaurant Management

AUGUST 4, 2022

Shortly after opening, the farmer couldn't find the clams in the water and we couldn't serve the dish for another nine months. It was definitely high-stress at first but we worked together as a team to communicate. These clams are incredibly rare and we were sourcing them from a local farmer in Florida. Chef Patel. Chef Solis.

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Back of House Front of House Communication FOH 474

Modern Restaurant Management

JUNE 8, 2023

The timing of food served to separate dining rooms coming off of the same line simultaneously has some unique challenges, but we've found communication to be the biggest solution to help make sure we're plating things correctly and in the proper order. . – SL Union exterior Courtesy of Yancu.co Overall, no.

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Back of House Food Order Magazine 2022 419

Modern Restaurant Management

MARCH 13, 2020

Yes, the industry is taking a temporary hit as consumers are choosing to eat at home; however, once the global community re-emerges, sales will lift and brands will once again be there to serve their customers. 2: Practice Adaptability. This requires a shift in focus. Adaptability is a key characteristic during times of constant change.

Leadership 539

Leadership Sports Catering Customer Service 539

Culinary Cues

NOVEMBER 25, 2019

Maybe it’s a local diner as a dishwasher or assistant to a short order cook; maybe it’s a fast food operation as a “sandwich artist” or grill person for that hamburger chain; or maybe it’s a summer snack bar where you learn to walk through all of the steps. Those entry-level positions offer a multitude of advantages and truly serve a need.

Fine Dining 422

Fine Dining Food Order Back of House Uniforms 422

7 Shifts

APRIL 15, 2020

Foot traffic has dropped for the majority of restaurants in North America, with revenue switching to online ordering and pickups instead. Find a dedicated pickup spot If you don’t have drive thru, it’s definitely difficult to serve the customers outside the restaurant. Here are some tips on how it can be done.

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Online Ordering Email Marketing Social Media Food Order 362

Modern Restaurant Management

SEPTEMBER 18, 2020

“There’s a definite connection between superfoods and our immune system,” said Tara Gidus Collingwood, founder of Diet Diva, a nutrition consulting company that advises restaurants, senior executives and professional athletes across the U.S. It has resulted in a huge shift in dining consciousness.

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Food Truck Outdoor Food Safety Dine-in 508

Modern Restaurant Management

APRIL 4, 2024

She dives into the real definition and actions required to achieve sustainability from the environmental to the societal to the economical. In some ways it reinforced the need for local food systems, knowing your producer, and caring about those who harvest, cook and serve our food. Our underlying values didn’t change though.

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Sustainability Book Food Supply Waste 490

Modern Restaurant Management

AUGUST 19, 2020

Alonso Castañeda , VP of Brand Development & Strategy for Savory Restaurant Fund, will discuss how the brands he works with have been able to take advantage of the current landscape to creatively serve customers. ” Duff & Phelps served as financial advisor to Sun Capital Partners, Inc. Creating a Face-Pay Network.

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Kitchen Safety Loyalty Program Delivery Customer Service 515

ChowNow

JANUARY 23, 2025

Are your regulars ordering the same drink and entree every time they come in? An easy way to collect customer emails is through your online ordering system. Theyll love the exclusiveness of the meal and the opportunity to eat food that would typically not be served in your restaurant. Has your restaurant hit a plateau?

Events 195

Events Seasonal Menu Social Media Customer Experience 195

Modern Restaurant Management

MARCH 9, 2023

Don’t Be Afraid to Refuse Service Make sure your bartenders know when to stop serving patrons. Potential signs of an intoxicated person include loud or agitated speech, ordering drinks rapidly, slurred speech, stumbling, spilling drinks, appearing drowsy, aggressive behavior and/or blood shot eyes. We are not serving you anymore.

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Bar Insurance Restaurant Law Point of Sale 450

EATER

OCTOBER 11, 2023

Oh my God, I hate bananas,” she says, turning toward her tablemates, “but we should totally order it anyway!” The Grill’s sister restaurant, Carbone , which helped re-popularize made-to-order Caesar salads and mobile dessert carts, deserves most of the credit for hastening the revival of tableside service, at least the trendy variety.

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Fine Dining Mobile Ordering Dine-in Definition 351

Modern Restaurant Management

DECEMBER 31, 2024

However, the industry has renewed optimism, driven by the adoption of digital and mobile ordering, menu creativity and heightened expectations around AI. Similarly, 59 percent of respondents believe mobile apps that offer easy online ordering will have the greatest impact on operations over that same time period.

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Franchising Franchise 2024 Mobile Ordering 221

Modern Restaurant Management

JULY 7, 2020

Together we can ensure that as our industry continues to grow, it will do so for the benefit of everyone in the communities we serve,” said Postmates Co-Founder and CEO Bastian Lehmann. Wachtell, Lipton, Rosen & Katz served as legal counsel to Uber. PPP Loan Data Released. Click here for loan-level data.

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Mobile Ordering Restaurant Law Seating Customer Service 481

Modern Restaurant Management

DECEMBER 21, 2020

Customers shifted their purchases to off-premise dining suddenly, leaving many operators flat footed and ill prepared for seamless online ordering, contactless payment and curbside pickup. The unfortunate reality is that customers aren’t comparing the curbside or app ordering process of Denny’s to McDonalds.

2020 450

2020 Online Ordering Customer Experience Point of Sale 450

EATER

SEPTEMBER 11, 2024

On the one hand, you get the possibility of technique and flavor you cannot, or don’t want to, create yourself, plated and served with attention. We are ordering less when we do. We’ve definitely seen a downtick in a more happy-go-lucky, free-wheeling kind of clientele. Every check is a shock. We are eating out less often.

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Pricing Back of House Food Order Food Supply 363

7 Shifts

APRIL 13, 2021

Canyons Fresh Grill is the definition of a neighborhood spot—nestled just off of Main Street in the town of Woodstock, Georgia, the restaurant has been a mainstay since 2008. It’s a family-owned business, combining more than 60 years of entrepreneurial experience to serve its city. A more engaged staff ??

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Front of House Point of Sale Back of House Franchise 370

Modern Restaurant Management

JULY 20, 2021

“RTDs [Ready to Drink] definitely offer consistency and speed of service… there’s definitely opportunity for increased engagement there.” COVID-19 triggered an increase in remote, app-based ordering in the US On Premise. “The majority are still uncomfortable ordering digitally,” Hummel said.

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2021 Guest Recovery Online Ordering Point of Sale 474

Modern Restaurant Management

MARCH 3, 2023

These investments are anticipated mostly in the order and payment space, rather than automated systems or robots that prepare and serve food. Two-thirds of adults say they're more likely to order takeout food from a restaurant than they were before the pandemic. . "With At an average cost of $7.19 How Do You Stack Up?

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2023 Consumer Goods 2022 Point of Sale 508

EATER

JANUARY 21, 2021

With the subscription plan, managed in-house, Gado Gado’s most devoted customers could get that experience on a weekly basis and reserve the number and serving size of meals that suited their households. A multitude of companies now offer everything from soft serve ice cream clubs to “ wine shares ,” bridging a period of plummeting cash flow.

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Seasonal Menu Online Ordering Point of Sale Back of House 315

Modern Restaurant Management

AUGUST 5, 2022

QSRs are not only offering plant-based food items but are also allowing consumers to customize their orders by adding cheese and veggies of their choice. The future of QSRs is definitely a vegan-friendly one as it not only serves a larger consumer base but also offers great taste.

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2030 Customer Experience Innovation 2022 450

EATER

JUNE 4, 2024

And definitely don’t double book: Tourists are becoming infamous for making multiple bookings at hotspots on opposite sides of town, then deciding at the last minute which one they’ll keep. Restaurants will want a phone number in order to confirm your reservation a day or two in advance — remember to give your country code, too.

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Fine Dining Reservations Seating Online Ordering 304