Modern Restaurant Management

OCTOBER 15, 2020

As consumers expect more convenient ways to get their favorite meals – even more so than ever before amidst the pandemic – adding delivery has enabled restaurants to meet those demands and grow digital sales. In fact, delivery has become mission critical. Launching and scaling delivery involves a lot of moving parts.

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Delivery Social Media Loyalty Program Customer Service 558

Modern Restaurant Management

JUNE 25, 2021

As other restaurant operators emerge from the worst of the pandemic, amp up their takeout and delivery businesses, and participate in ghost kitchens, they may want to borrow a page from this company’s playbook. Because of the alerts, the restaurants were able to address the problems in time to keep takeout and delivery customers safe.

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Food Safety Delivery Kitchen Safety Food 508

Modern Restaurant Management

AUGUST 14, 2024

Here’s the scene of a restaurant using third-party delivery… Dine-in customers walk into the smell of delicious food, but the atmosphere feels more like a busy train station than a place to eat. Drivers who are trying to be more efficient are even batching orders themselves – picking up multiple deliveries at once.

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Delivery Food Order Customer Experience Dine-in 449

Modern Restaurant Management

JANUARY 2, 2025

The Off-Premises Dining Shift: Food That Travels Well Delivery and pickup continue to dominate the pizza market as off-premises dining solidifies its role in customer behavior. Customers are increasingly expecting restaurant-quality food, even when dining at home. A Caesar salad with hot grilled chicken is a good example.

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2025 Online Ordering Franchising Franchise 251

Modern Restaurant Management

APRIL 9, 2025

Customers expect seamless online ordering, loyalty programs, and delivery options, and franchise systems need to invest in tech to stay competitive. Customers expect seamless online ordering, loyalty programs, and delivery options, and franchise systems need to invest in tech to stay competitive.

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Loyalty Program Franchising Franchise Fast Casual 251

Modern Restaurant Management

JUNE 17, 2020

When COVID-19 erupted earlier this year, scores of restaurants relied on online delivery marketplaces to deliver meals to their customers. Pre-COVID-19, paying expensive delivery fees was not an issue as food delivery was not a large part of a restaurant’s revenue stream. But is it invaluable to restaurants?

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Delivery Pricing Front of House Online Ordering 490

Modern Restaurant Management

SEPTEMBER 16, 2020

Delivery, takeout and drive-thru. In RMS’ third consumer survey assessing US consumers’ attitudes toward dining , fielded Aug. 5-11 with 800 US respondents, one in three (36 percent) consumers reported using delivery, takeout and drive-thru “more or much more” vs. pre-pandemic. Chief among those habits?

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Delivery Loyalty Program Online Ordering Dine-in 508

Modern Restaurant Management

OCTOBER 1, 2020

Many have started offering their menus on third-party delivery websites. Some have white-labeled those same delivery services for integration within their organizations, and others have built out programs for pick up or delivery entirely in house. Looking at the data proves much of what we already know.

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Delivery Loyalty Program Download Online Ordering 493

Modern Restaurant Management

JULY 7, 2020

Food delivery aggregators: You’re well past your expiration date. While there are a slew of challenges facing both diners and restaurants as the COVID-19 pandemic continues, one notable element often omitted from conversation are the delivery drivers who actually make these services work, but we’ll get to that in a moment.

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Delivery Social Media Online Ordering Restaurant Law 517

Modern Restaurant Management

MARCH 30, 2020

Restaurants are scrambling to accommodate a new kind of market – the frenzied and fearful delivery customer. What does the delivery customer expect now? Delivery customers want restaurants to follow CDC guidelines (and be vocal about it!). Delivery customers want restaurants to communicate (well and often!)

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Delivery Food Safety Mobile Ordering Customer Experience 511

Modern Restaurant Management

FEBRUARY 7, 2023

” noises chirping from veritable command centers of tablets in restaurants throughout the country have become a ubiquitous symphony thanks to the staying power of third-party delivery apps offering unparalleled convenience and accessibility to consumers. The “Ding!”

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Delivery Front of House Back of House Fine Dining 492

Modern Restaurant Management

JANUARY 22, 2025

pipes intersecting walls) or wrong equipment placements. How Design Technology Improves Space and Guest Experience Every square foot counts when redesigning a fast-casual eatery or a fine dining venue. Simulating every detail, from the floor to the appliances, will help the owners budget their costs.

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Design Technology Fine Dining Fast Casual 221

Modern Restaurant Management

MAY 18, 2021

But as reality of the pandemic sunk in and dining rooms remained closed, it became apparent that ordering delivery and takeout was the best way to help restaurants weather the storm — and there was a significant consumer appetite to do so. By August 2020, Americans reported ordering takeout 2.4

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Delivery Kitchen Safety Social Media Online Ordering 421

Modern Restaurant Management

JUNE 5, 2023

Optimize Delivery Services AI-powered delivery systems are being developed to optimize delivery times and routes. The use of GPS and real-time traffic data enables the delivery system to choose the most efficient and fastest routes, improving delivery times and reducing costs.

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Dine-in Customer Service Customer Experience Inventory 474

Modern Restaurant Management

JANUARY 27, 2022

As a result, ghost kitchens, delivery-focused kitchens without a storefront or dining area, are growing in popularity. The cost of running a traditional brick-and-mortar restaurant is high, and many restaurants are losing significant in-house dining business amid the ongoing pandemic. Check all equipment.

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Kitchen Safety Food Safety Audits Food 530

Modern Restaurant Management

FEBRUARY 11, 2021

A fraud scheme where cybercriminals leverage the Telegram messaging platform to steal from restaurants and food delivery services was just identified by research and analysis from Sift’s Digital Trust and Safety Architects. Consumers have likewise responded, as the number of smartphone food delivery app users has increased from 36.4

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Delivery Food Safety Online Ordering Food Supply 474

Modern Restaurant Management

SEPTEMBER 23, 2020

Businesses have been forced to pivot away from on-premises dining to offer on-line ordering and take-out services. Whether fine-dining or fast casual, great service now revolves around the customer experience you bring to every interaction. Focus on Personalization. Prepare for Changing Conditions. Create Frictionless Transactions.

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Customer Experience Customer Service Fast Casual Mobile Ordering 598

Modern Restaurant Management

JULY 26, 2021

The state of dining has transformed over the last year and a half and continues to rapidly evolve. According to NPD Group data, takeout and delivery orders have increased dramatically, with takeout jumping from 18 percent to 60 percent within the FSR segment from 2019 to 2020. In the U.S., In the U.S.,

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Guest Recovery Mobile Ordering Kitchen Safety Consumer Goods 508

Modern Restaurant Management

MAY 18, 2022

On-premise dining sales were up 46 percent from Q1 2022 compared to Q1 202, according to Toast's Q1 Restaurant Trends Report. For the same time period, takeout and delivery sales were down seven percent. While all regions in the U.S. The restaurant recovery is real in major markets across the U.S. When it comes to tipping.

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Dine-in Guest Recovery Merchandise 2022 450

Modern Restaurant Management

MARCH 10, 2025

Are people dining out more or less? The findings tell a story of shifting behaviors, digital transformation, and a new definition of value in dining. The findings tell a story of shifting behaviors, digital transformation, and a new definition of value in dining. What’s driving their choices? The reason?

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Loyalty Program 2024 Customer Experience Consumer Goods 251

Modern Restaurant Management

NOVEMBER 24, 2020

With some outdoor dining pilot programs coming to an end as we head into the winter months, tens of thousands of restaurants across the country will be forced to operate at a fraction of typical capacity without added outdoor seating to supplement the loss. Does your dining room layout need a social distance inspired layout?

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Cash Management Social Media Seasonal Menu Food Truck 576

Modern Restaurant Management

NOVEMBER 24, 2021

Restaurants have faced labor shortages, supply and equipment shortages, and climbing food prices, with no past playbook on how to navigate the crisis. Restaurateurs are struggling to find staff to support the increase in demand on their business as Americans are returning to restaurant dining rooms. Equipment Shortage.

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2021 Food Supply Food Truck Supplies 474

Modern Restaurant Management

JUNE 24, 2020

On-Demand Delivery for Square Online Store. Square is launching On-Demand Delivery for Square Online Store where sellers can dispatch a courier through delivery partners for orders placed directly on their website. The buyer receives text updates with links to live maps to track delivery progress.

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Guest Recovery Mobile Ordering Kitchen Safety Food Safety 539

Modern Restaurant Management

AUGUST 11, 2020

Although people may be restricted from dining in your physical restaurant space, there are many virtual events your restaurant can take part in order to connect with past and future guests. Set up your livestream with the equipment and virtual event platform of your choice. Classes and Tastings. Trivia Nights.

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Events Food Supply Entertainment Equipment 531

Modern Restaurant Management

OCTOBER 20, 2020

Dark kitchens or virtual kitchens––real places staffed with non-ectoplasmic people—bring efficiencies to running a restaurant by providing off-site commissary services for delivery orders. Without a dining room blocking the way, let there be light. For that reason, they must become more livable.

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Front of House Kitchen Safety Food Back of House 508

Modern Restaurant Management

APRIL 6, 2022

Consumers now expect the delivery of products and services with the tap of an app. In a recent study, at least 52 percemt of restaurants claim they are considering exploring the ghost kitchen’s delivery-only model to sustain demand and maintain their brand. Ghost Kitchens Heat Up the Foodservice Industry.

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Operations Kitchen Safety Food Safety Waste 491

Modern Restaurant Management

NOVEMBER 19, 2020

The biggest challenge will be on-premise dining and the shift from outdoors to indoors as temperatures decrease in many regions. The biggest challenge will be on-premise dining and the shift from outdoors to indoors as temperatures decrease in many regions.

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Outdoor Technology Dine-in Delivery 558

Modern Restaurant Management

APRIL 5, 2022

As per a recently published report by Future Market insights, the Takeaway and Delivery Food market is going to witness accelerated demand in the coming years with online food platforms. As restaurants shuttered across the world due to the pandemic in 2020, deliveries and takeout orders soared.

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Online Ordering Website Management Point of Sale Inventory 491

Modern Restaurant Management

FEBRUARY 8, 2023

While Noma’s run as a Michelin restaurant is now at an end, there are many reasons why it doesn’t spell the end of fine dining cuisine as we know it. There’s a high cost in running fine dining restaurants, but the value rests in their place in society. How do we move forward from this? The answer lies in technology.

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Fine Dining Technology Front of House Sustainability 493

Modern Restaurant Management

DECEMBER 16, 2022

Contactless payments started as a safety precaution for many quick-service restaurants (QSRs) – allowing them to offer a curbside service that kept patrons out of the dining room. It’s a good way for restaurant owners to boost sales without raising prices, increasing capacity, or buying more equipment.

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Customer Service Customer Experience Consumer Goods Food Safety 563

Modern Restaurant Management

JANUARY 3, 2025

Quick-service and fast-casual concepts are leading this transformation, developing layouts that can seamlessly shift between dine-in, takeout, delivery, and potentially even catering or retail components. Among her design tips: Form Must Follow Function, Go Big in Little Ways and Design to Grow.

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Fast Casual 2025 Design Customer Experience 251

Modern Restaurant Management

DECEMBER 27, 2023

Where Automation Can Help For instance, automated reservation systems and AI-driven customer analytics are enabling restaurants to provide more personalized service, while robotic kitchen assistants are undertaking repetitive cooking tasks, freeing staff to focus on the creative and interpersonal aspects that elevate the dining experience.

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2024 Food Supply Kitchen Safety Influencer 506

Modern Restaurant Management

AUGUST 25, 2020

Good design practices should be the industry standard but better systems and equipment must be considered. Airflow within restaurants should flow from cleaner sources to dirtier sources – from dining areas to kitchens, restrooms to pick up / delivery spaces and more. Architectural Considerations in HVAC.

Design 531

Design Guest Recovery Consumer Goods Fine Dining 531

Modern Restaurant Management

OCTOBER 26, 2021

Rather than dining in, more consumers are now opting for drive through, pick up curbside or carry out. Of course, delivery also spiked, but the underlying thread between each of these dining preferences is the use of mobile for ordering and pick-up. million new downloads. UberEats came in just behind that.

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Mobile Ordering Download Customer Experience Fast Casual 546

Modern Restaurant Management

JULY 27, 2021

These tools have become so commonplace that many have become an extension of the restaurant experience — so integrated into dining culture that employees and guests do not necessarily realize how tech-savvy they have become. Too Much Tech Is Not a Solution. However, adopting tech for the sake of appearing modern is not the solution.

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Front of House Back of House Loyalty Program Customer Experience 609

Modern Restaurant Management

MARCH 23, 2022

Let’s look at some different layouts that could improve your kitchen: An Island Layout – In an island configuration, all cooking equipment is found at the center of the kitchen, with countertops around the edge. This means that all equipment needed is close to hand and accessible. Leave Space for Instructions.

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Design Kitchen Safety Equipment Food Safety 507

Modern Restaurant Management

SEPTEMBER 24, 2020

Off-premise dining was already on-trend in the restaurant industry well before COVID-19. According to Morgan Stanley estimates, online delivery is set to grow from $260 billion in 2017 to $325 billion in 2020 – and possibly $470 billion by 2025. But now there’s something coming on stronger than even delivery: takeout.

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Coupons Social Media Online Ordering Customer Experience 596