Modern Restaurant Management

AUGUST 14, 2024

Here’s the scene of a restaurant using third-party delivery… Dine-in customers walk into the smell of delicious food, but the atmosphere feels more like a busy train station than a place to eat. Drivers who are trying to be more efficient are even batching orders themselves – picking up multiple deliveries at once.

Delivery 450

Delivery Food Order Customer Experience Dine-in 450

Modern Restaurant Management

FEBRUARY 7, 2025

More than eight in ten restaurant operators expect 2025 sales to meet or exceed 2024 levels, but rising competition will require differentiation through experience, service, and innovation, according to The National Restaurant Association’s 2025 State of the Restaurant Industry report.

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Definition 2025 Loyalty Program Fine Dining 283

Modern Restaurant Management

DECEMBER 23, 2024

These changes are driven by a combination of consumer demands, technological breakthroughs, and the industry’s need to adapt to economic and operational challenges. From reimagining workflows to enhancing guest interactions, technology is shaping how restaurants, bars, and hospitality businesses operate.

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2025 Hospitality Bar Customer Experience 347

ChowNow

MARCH 13, 2025

Managing delivery orders shouldnt feel like running an obstacle course, but for many restaurant operators, thats exactly what it is. Juggling multiple food delivery apps means switching between tablets, manually entering orders into the POS, and trying to keep track of ever-changing fees and commissions.

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Delivery Food Food Order Point of Sale 195

Modern Restaurant Management

FEBRUARY 1, 2022

Smart QSR and fast casual chains like Chipotle and Shake Shack reconfigured their strategies to lean heavily into delivery apps, digital ordering, and loyalty programs. Now, as we enter 2022, predictions indicate a big shift back to sit-down dining. (We’ve Put your focus on first-party data.

Fast Casual 495

Fast Casual Dine-in Casual 2022 495

Modern Restaurant Management

AUGUST 26, 2024

Online food delivery thrives as phones become one-stop shops for ordering and tracking meals. This convenience has made the online food delivery market massive, with global revenues of over $1 trillion in 2023 alone. They must choose whether to use third-party online ordering platforms or handle delivery in-house.

Delivery 449

Delivery Mobile Ordering Online Ordering Customer Service 449

ChowNow

MARCH 20, 2025

Every restaurant faces operational challengeseven with a great menu and a talented team, bottlenecks can slow service, frustrate customers, and cut into profits. Instead of focusing on growth, restaurant operators spend their time fixing problems that shouldnt exist in the first place. But it doesnt have to be this way. The result?

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Operations Online Ordering Customer Service Customer Experience 195

Modern Restaurant Management

JUNE 17, 2024

” Those words from Katherine Pendrill, Senior Manager, Content Marketing at TouchBistro, should be quite telling for restaurant operators as they point out the opportunity that exists to reach a valuable audience. On average, Gen Z diners say they'd only wait up to 33 minutes for a delivery order. average of 43 percent.”

Operations 475

Operations Loyalty Program Mobile Ordering Consumer Goods 475

Modern Restaurant Management

APRIL 9, 2025

Customers expect seamless online ordering, loyalty programs, and delivery options, and franchise systems need to invest in tech to stay competitive. Customers expect seamless online ordering, loyalty programs, and delivery options, and franchise systems need to invest in tech to stay competitive.

Loyalty Program 252

Loyalty Program Franchising Franchise Fast Casual 252

Modern Restaurant Management

JANUARY 2, 2025

Pizza restaurants are poised to continue their evolution this year and incremental changes, especially in the areas of artificial intelligence, operational efficiency and customer preferences, will create both challenges and opportunities for pizzeria owners. This not only frees up labor but also reduces order errors.

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2025 Online Ordering Franchising Franchise 252

Modern Restaurant Management

APRIL 6, 2022

In addition to restaurant operators opening or transitioning to the ghost kitchen strategy, grocers are also exploring this new concept. In addition to restaurant operators opening or transitioning to the ghost kitchen strategy, grocers are also exploring this new concept. Ghost Kitchens Heat Up the Foodservice Industry.

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Operations Kitchen Safety Food Safety Waste 492

Modern Restaurant Management

FEBRUARY 7, 2023

” noises chirping from veritable command centers of tablets in restaurants throughout the country have become a ubiquitous symphony thanks to the staying power of third-party delivery apps offering unparalleled convenience and accessibility to consumers. The “Ding!”

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Delivery Front of House Back of House Fine Dining 494

ChowNow

MARCH 14, 2025

Every day, youre juggling staff, food quality, inventory, customer service, purchasing, and moreall while trying to cultivate a dining experience that wows your customers enough to keep them coming back. What is Restaurant Operations Management? What is Restaurant Operations Management? Its tough, and cant be done passively.

Operations 195

Operations Management Management Front of House 195

ChowNow

FEBRUARY 12, 2025

New concepts, ghost kitchens, and delivery-only brands are popping up constantly, making it harder for any single restaurant to stand out. Whether youre an independent operator or part of a small chain, visibility is everything. Whether youre an independent operator or part of a small chain, visibility is everything.

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2025 Marketing Email Marketing Operations 195

Modern Restaurant Management

JUNE 5, 2023

It can make customer experiences more consistent and predictable, minimize human error, and reduce operating costs. Restaurant owners agree, as nearly half of hospitality operators in the U.S. Optimize Delivery Services AI-powered delivery systems are being developed to optimize delivery times and routes.

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Dine-in Customer Service Customer Experience Inventory 476

Modern Restaurant Management

NOVEMBER 16, 2021

Today’s restaurants are expected to deliver an Amazon-like experience: know customers’ preferences and dining habits and deliver food, whether tableside or to their front doors, without delay. As such, it’s crucial for restaurants to find ways to increase efficiency and improve the dining experience. Bottom line?

Customer Experience 510

Customer Experience Operations Loyalty Program Front of House 510

The Rail

DECEMBER 2, 2024

Have you noticed how food delivery apps are becoming essential in attracting and retaining diners? Today, more than ever, restaurants are turning to custom-built apps to improve convenience, streamline operations, and foster customer loyalty. The global online food delivery market size was valued at USD 221.65 from 2023 to 2030.

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Delivery Food Loyalty Program Food Order 147

Modern Restaurant Management

JUNE 25, 2021

a multi-site restaurant operator with more than 200 locations that was shifting to takeout only decided to evaluate its already robust food safety system. Because of the alerts, the restaurants were able to address the problems in time to keep takeout and delivery customers safe. When the COVID-19 pandemic began in the U.S.,

Food Safety 509

Food Safety Delivery Kitchen Safety Food 509

ChowNow

JANUARY 23, 2025

At this point, all it takes is one lousy dining experience to sever the connection you once had with a customer who potentially spent thousands of dollars at your restaurant every year. Your regulars, the ones that keep the lights on and the closed sign flipped to open, often get overlooked, if not blatantly ignored. Thats huge!

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2025 Loyalty Program Operations Email Marketing 195

Modern Restaurant Management

JUNE 30, 2023

.” Simple concept yet much harder to pull off for today’s restaurants struggling to harmonize in-store, drive-thru, delivery and curbside experiences for both customers and employees. ” This was both a technology and operational fail due to lack of proper testing/QA and employee training.

Operations 450

Operations Mobile Ordering Customer Experience Online Ordering 450

Modern Restaurant Management

MARCH 10, 2025

Are people dining out more or less? The findings tell a story of shifting behaviors, digital transformation, and a new definition of value in dining. The findings tell a story of shifting behaviors, digital transformation, and a new definition of value in dining. What’s driving their choices? The reason?

Loyalty Program 251

Loyalty Program 2024 Customer Experience Consumer Goods 251

Modern Restaurant Management

MARCH 18, 2025

For restaurants, success lies in recognizing these evolving preferences and strategically adapting operations to meet them. With social media shaping trends, culture and commerce around the clock, younger generations are increasingly using these platforms to discover new dining experiences.

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2025 Sustainability Social Media Customer Experience 322

Modern Restaurant Management

JANUARY 22, 2025

Furthermore, CAD supports the design-build lifecycle and maintenance, ensuring continuity and precision from the initial concept to the daily operation of the completed restaurant. How Design Technology Improves Space and Guest Experience Every square foot counts when redesigning a fast-casual eatery or a fine dining venue.

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Design Technology Fine Dining Fast Casual 221

Modern Restaurant Management

JANUARY 10, 2024

Despite positive indications, most restaurant operators are still in dire need of staff. Statistics from the National Restaurant Association reveal over 87 percent of operators are likely to hire restaurant staff in 2023, provided they can find qualified applicants. Shockingly, staffing in the restaurant industry remained 3.6

Hospitality 491

Hospitality Operations Dietary Restrictions Customer Experience 491

EATER

NOVEMBER 15, 2024

Robert Sietsema/Eater NY Wonder wants to fix food delivery — so it just acquired Grubhub On November 13, Wonder, the company that describes itself as “a new kind of food hall,” announced its acquisition of the established food ordering and delivery platform Grubhub. A Wonder in New York City. As it grows, here’s what you need to know.

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2024 Food 2023 2025 294

Modern Restaurant Management

FEBRUARY 5, 2025

Takeout Holds Steady, Delivery Slumps Delivery orders dropped 9 percent, while dine-in traffic fell 20 percent. Is Delivery Worth the Dollars? More than one third (36 percent) of Americans plan to order food delivery for the Big Game on Sunday, Feb. Toast analyzed data from restaurants on Sunday, Feb.

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2024 Food Order Delivery Sports 309

Modern Restaurant Management

OCTOBER 30, 2024

In China, where 53 percent of traffic is driven by deals, operators such as KFC, McDonald’s, and local chains like Dicos are engaging in price wars. However, it’s not just about slashing prices—combo deals and loyalty promotions are gaining traction as operators focus on adding value, with 9.9-yuan

Loyalty Program 252

Loyalty Program Consumer Goods Customer Experience 2025 252

The Rail

MARCH 31, 2025

It ensures process consistency and simplifies operations across multiple sites. Operations at Multiple Locations Technology makes managing numerous locations easier in many ways: Centralized Management Systems: Managers can manage multiple locations from one platform.

Technology 130

Technology Operations Management Management 130

Modern Restaurant Management

FEBRUARY 25, 2025

Here, restaurants must ensure they provide accurate information, such as hours, contact details, and attributes like outdoor seating or delivery options. Customers often browse Instagram for aesthetic appeal and real-time updates before deciding where to dine. SOCi's 2024 Local Visibility Index (LVI) reveals that the U.S.

SEO 326

SEO Social Media Customer Experience Customer Service 326

Modern Restaurant Management

MAY 18, 2022

On-premise dining sales were up 46 percent from Q1 2022 compared to Q1 202, according to Toast's Q1 Restaurant Trends Report. For the same time period, takeout and delivery sales were down seven percent. While all regions in the U.S. The restaurant recovery is real in major markets across the U.S. When it comes to tipping.

Dine-in 451

Dine-in Guest Recovery Merchandise 2022 451

Modern Restaurant Management

JUNE 12, 2024

Restaurants will focus on creating story-driven dining experiences, harnessing technology and local partnerships to deepen emotional engagement with guests, according to the "2024 State of the Industry: Future of In-Restaurant Dining" report by Incisiv in collaboration with Toshiba Global Commerce Solutions.

Loyalty Program 475

Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 475

Modern Restaurant Management

OCTOBER 14, 2021

Diners are second-guessing their holiday plans, according to the third installment of BentoBox’s Restaurant Delivery Consumer Trend Report. consumers’ delivery and takeout habits evolve through COVID-19 recovery. This could be sign that takeout and delivery ordering could rebound in Q4.

Delivery 495

Delivery Online Ordering Food Order Dine-in 495

Modern Restaurant Management

SEPTEMBER 24, 2020

Off-premise dining was already on-trend in the restaurant industry well before COVID-19. According to Morgan Stanley estimates, online delivery is set to grow from $260 billion in 2017 to $325 billion in 2020 – and possibly $470 billion by 2025. But now there’s something coming on stronger than even delivery: takeout.

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Coupons Social Media Online Ordering Customer Experience 596

Modern Restaurant Management

JANUARY 3, 2025

Restaurant industry challenges are pushing operators to be more creative and efficient with many opting for more multifunctional spaces – especially in a fast-casual setting. Operators are thinking beyond the immediate space, considering how design elements can evolve and become recognizable brand signatures.

Fast Casual 252

Fast Casual 2025 Design Customer Experience 252

Modern Restaurant Management

SEPTEMBER 23, 2020

Businesses have been forced to pivot away from on-premises dining to offer on-line ordering and take-out services. Whether fine-dining or fast casual, great service now revolves around the customer experience you bring to every interaction. Focus on Personalization. Prepare for Changing Conditions. Create Frictionless Transactions.

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Customer Experience Customer Service Fast Casual Mobile Ordering 598

Modern Restaurant Management

JANUARY 27, 2021

COVID-19 has forced restaurants to rely on takeout and delivery sales to drive the majority of their sales. For some, off-premise already constituted a large percentage of their revenue, and they had the systems in place to pivot when dining rooms closed. But how do you let customers know to bypass the delivery apps and order direct?

Ordering 540

Ordering Online Ordering Social Media Delivery 540

Modern Restaurant Management

DECEMBER 14, 2021

While restaurants continue to mitigate impacts caused by COVID-19, many have pivoted and found new ways to redefine the dining experience. In addition, 75 percent of restaurant operators say recruiting employees was their top challenge, the highest level ever recorded. Consumers are showing similar signs of permanent behavioral change.

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2022 Employee Relations Outdoor Fast Casual 510