Modern Restaurant Management

OCTOBER 26, 2021

Of course, delivery also spiked, but the underlying thread between each of these dining preferences is the use of mobile for ordering and pick-up. Similarly, the State of Mobile 2021 report by App Annie found mobile orders of food and food delivery in the US grew by 105 percent in the past year. million new downloads.

Mobile Ordering 546

Mobile Ordering Download Customer Experience Fast Casual 546

Modern Restaurant Management

OCTOBER 13, 2022

There are a few ways that restaurants can provide loyalty rewards for customers who have downloaded their app. And maybe incentivizing the download — how about a free appetizer the first time they use the app? Consider Expanding Delivery Options in Your Market.

Technology 450

Technology Loyalty Program Mobile Ordering Download 450

Modern Restaurant Management

MARCH 23, 2020

Download the full guide, "Coronavirus Era: 13 Restaurant Marketing Ideas" here. With each delivery and/or pickup order it’s a good idea to include a coupon or gift card that can be used in the future only during a dine-in visit. This idea can be applied to dine-in, pickup, and delivery orders. Prompt Future Visits.

Marketing 507

Marketing Back of House Employee Relations Social Media 507

ChowNow

FEBRUARY 21, 2025

Online ordering and delivery apps. Online ordering has become a core part of restaurant operations, allowing customers to place takeout and delivery orders with just a few quick touches of their screen. Make it easy for customers to download and use. Repeat orders : Are customers coming back?

2025 195

2025 Loyalty Program Mobile Ordering Online Ordering 195

Modern Restaurant Management

APRIL 27, 2020

Download the full guidance, here. Included in the document are highlights of the recently released Food and Drug Administration (FDA) Best Practices for Retail Food Stores, Restaurants, and Food Pick-Up/Delivery Services During the COVID-19 Pandemic. Download the full guidance here.

Food Safety 578

Food Safety Document Guest Recovery Download 578

Modern Restaurant Management

MAY 30, 2023

Just 20 percent of non-frequent users downloaded at least two restaurant apps. Unsurprisingly, Gen Zers were the most likely to download in 2023 – 45 percent have more apps now than in 2022. They’re buying too – 40 percent of respondents place takeout orders on their apps and 30 percent place delivery orders.

Loyalty Program 492

Loyalty Program Social Media Download 2023 492

Modern Restaurant Management

DECEMBER 1, 2021

Not all restaurants have seen a dip in sales as a result—Chipotle, for example, reported a surge in sales in spite of the fact that the chain has raised regular menu prices twice and delivery prices three times since August 2020. The greatest incentive for downloading an app is, in fact, the prospect of saving money on purchases.

Loyalty Program 531

Loyalty Program Pricing Menu Mobile Ordering 531

Modern Restaurant Management

FEBRUARY 17, 2021

Although mandated dine-in restrictions have held back all restaurant segments, particularly full service, consumer demand for restaurant meals and the ability to serve the demand with a host of off-premises services, like digital ordering, delivery, drive-thru, and carry-out, are the silver linings that enable the industry to persevere.

2021 474

2021 Mobile Ordering Loyalty Program Download 474

Modern Restaurant Management

MARCH 24, 2021

The cost of partnering with third-party food delivery services can be high, but the cost of not doing so could be even higher. Two key factors are driving the problem for restaurateurs: the first is the fact that delivery has become more than just another sales channel. Three Ways to Handle the High Costs of Delivery.

Delivery 473

Delivery Customer Service Point of Sale Customer Experience 473

Modern Restaurant Management

MARCH 23, 2020

During The Great American Takeout, people are encouraged to order at least one delivery or pick-up meal to show support for the struggling restaurant community. Because dine-in meals are no longer being served at most restaurants, delivery and pick-up are the only ways to support these struggling businesses. .”

Social Media 588

Social Media Download Food Order Delivery 588

Modern Restaurant Management

APRIL 9, 2020

The following seven tips can help restaurant managers and HR professionals navigate risk in this rapidly evolving pandemic, especially as restaurants in many jurisdictions are required to operate solely with take-out or delivery service options. Others may have decided to shutter operations altogether. Share Guidance.

Leadership 558

Leadership Kitchen Safety Employee Relations Tip Distribution 558

Modern Restaurant Management

AUGUST 24, 2021

What is the lifetime value of an app-downloading customer over a non-app customer, and does that incremental value outweigh the cost of getting the customer to download the app in the first place? Does the cost of a SaaS-based recommendation engine outweigh its benefits?

Marketing 520

Marketing Social Media Download Back of House 520

ChowNow

NOVEMBER 7, 2024

Third-party delivery and takeout apps introduced a world of convenience for diners and a valuable expanded revenue stream for restaurants. When diners order through a third party, slip a card into their delivery or takeout bag to let them know that they can order from you directly. Here are just a few of the solutions available: 1.

Online Ordering 195

Online Ordering Website Management Customer Experience Download 195

ChowNow

JANUARY 6, 2021

Keep delivery on the table. If you shifted your restaurant operations in 2020 in favor of both takeout and delivery, you’ll want to keep delivery as one of your restaurant success tactics in 2021. Download: The 4 Step Checklist for Profitable Delivery . Offer your customers convenient payment and pickup options.

2021 370

2021 Mobile Ordering Online Ordering Download 370

Modern Restaurant Management

MAY 13, 2024

Nearly half of Index respondents signed up for a loyalty program and downloaded the restaurant’s app, while 31 percent signed up for email updates. The Index revealed 57 percent of consumers have canceled a delivery order after seeing the additional fees. They also want convenience and frictionless digital experiences.

Pricing 493

Pricing Loyalty Program Mobile Ordering Customer Service 493

Modern Restaurant Management

FEBRUARY 1, 2022

Many operators will devote their resources to online or app ordering, reservations, mobile payment, or delivery management, in addition to back-of-the-house technology. " Click here to download the 2022 State of the Restaurant Industry Report, sponsored by DoorDash and Paradox. Roughly half of U.S. Roughly half of U.S.

2022 518

2022 2030 Food Supply Recruiting 518

7 Shifts

JANUARY 14, 2021

The COVID-19 pandemic left dining rooms empty and accelerated the industry’s shift to third-party delivery services as a major revenue driver. From their real-world experiences and honest feedback, we can supply you with actionable insights and statistics for one of the industry’s biggest elephants: third-party delivery. of revenue.

2021 195

2021 Delivery Front of House FOH 195

Modern Restaurant Management

MAY 28, 2020

Research presented last year at Advertising Week New York showed how people who download a QSR brand’s app are more loyal to that brand versus those that do not have it. For one, it can be helpful to have both a robust owned app and to work with existing third-party delivery apps. How to Make Mobile the Focal Point.

Mobile Ordering 452

Mobile Ordering Point of Sale Download Back of House 452

Modern Restaurant Management

OCTOBER 8, 2020

People are loath to download apps, and delivery platforms had to service thousands of restaurants, most of which wouldn’t have access to 3D models. QR codes pushing to digital experiences are becoming ubiquitous. Early adoption of AR was hindered by the problem of getting the experience to the customer.

Social Media 618

Social Media Customer Experience Technology Customer Service 618

Modern Restaurant Management

JULY 13, 2022

For example, replacing physical menus with QR codes has become exponentially popular since the start of the pandemic with one firm reporting a 750 percent increase in downloads between 2020 and 2021. Direct Delivery.

Franchising 536

Franchising Franchise Operations Loyalty Program 536

Modern Restaurant Management

OCTOBER 25, 2022

As our world becomes increasingly digitized- with the rise of food delivery services, QR Code Menus and online orders- it's more important than ever for restaurant owners and employees to become familiar with the latest threats to their business. Scammers have taken notice of the increased popularity of food delivery.

Online Ordering 474

Online Ordering Website Management Social Media Mobile Ordering 474

Modern Restaurant Management

JULY 18, 2020

It turns out Gen Z and the Baby Boomers can now agree on something: the two bookend generations want more take out (and delivery and drive-thru). Millennials were already frequent users but did see a slight uptick: use of delivery increased by 7ppt to 39 percent; take out by two ppt to 38 percent and drive thru by four ppt to 34 percent.

Dine-in 441

Dine-in Download Delivery Take-out 441

Modern Restaurant Management

AUGUST 17, 2020

Americans preferred to pick-up their food (38 percent US vs. 22 percent UK), while the UK preferred home-delivery (57 percent UK vs. 33 percent US). Restaurants vs. delivery services. Despite the popularity of third-party delivery apps, many consumers prefer to interact directly with the restaurant itself. percent and 11.3

2020 493

2020 Mobile Ordering Loyalty Program Food Safety 493

Modern Restaurant Management

MAY 2, 2021

No App Downloads Needed. Run Dine-In, Takeout, Delivery from Single Platform with Consistent Guest Experience. Run On Your Old Hardware – iOS-, Android-, Windows-Enabled Devices. Manage Your Contactless Menu in Real-Time. 86 Items Directly from the Kitchen Display System (KDS). 2-Way Text Communication Between KDS and Guests.

Hospitality 403

Hospitality Demo Download Dine-in 403

Modern Restaurant Management

APRIL 14, 2020

.” The experts at Parts Town authored a blog post for independent restaurants about how to transition toward delivery. Foodie Finds helps restaurants attract customers during COVID-19, secure delivery orders and drive revenue during this difficult economic period. Foodie Finds can be downloaded from the App Store at [link].

Online Ordering 530

Online Ordering Back of House Customer Service Small Business 530

ChowNow

SEPTEMBER 16, 2020

Marketing your restaurant is critical for reaching new customers, promoting takeout and delivery sales, and now, in certain parts of the country, in welcoming patrons back for dine-in. Download: 4 Proven Tactics to Turn Google Searches into Takeout Orders. Offer your guests a variety of dining options. Curbside pickup.

Social Media 370

Social Media Online Ordering Mobile Ordering Download 370

Modern Restaurant Management

JANUARY 12, 2022

Early in the pandemic, 72 percent of operators invested in delivery and mobile/online ordering to boost revenue during mandated stay-at-home orders according to TD's 2020 survey, and it appears the popularity of these offerings is here to stay. Investment in delivery and mobile ordering pays off.

2022 539

2022 Mobile Ordering Guest Recovery Point of Sale 539

Modern Restaurant Management

AUGUST 26, 2021

A digital consultancy partner can also build the app to fulfill other needs of your business, such as delivery, curbside pickup and loyalty programming. Create a QR code check-in at the host stand. Check in can be simplified through QR codes.

Technology 568

Technology Ordering Front of House Customer Experience 568

ChowNow

MARCH 19, 2025

Diners are easily swayed by whatever is most convenientwhether its a discount from another restaurant, a faster delivery estimate, or simply the habit of ordering from a competitor. In ChowNows survey, 78% of diners said that an easy online ordering process influences their decision to reorder takeout or delivery from a restaurant.

Loyalty Program 195

Loyalty Program Email Marketing Back of House Customer Experience 195

Modern Restaurant Management

AUGUST 19, 2020

In this edition of MRM News Bites, we feature a webinar that looks into the future of restaurants, face pay, delivery robots, drone delivery and a new venture for MRM. DoorDash was named the Official On-Demand Delivery Platform of the NBA, WNBA and NBA 2K League. The Main Course. ” DoorDash Partners with NBA.

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Customer Service 515

Focus POS

APRIL 16, 2020

Though your regular in-house dining may be closed down, you can leverage pickup and delivery services to stay in business while ensuring the safety of employees and customers alike. . Set up Designated Pickup and Delivery Space. This can also streamline your pickup and delivery operations. . Download our FocusON brochure.

Delivery 160

Delivery Front of House Mobile Ordering Download 160

Modern Restaurant Management

JUNE 23, 2022

The hi-tech workforce has expanded into factories, warehouses, ecommerce delivery fleets, and this article’s focus: quick serve restaurants. In fact, the hi-tech workplace is no longer the domain of office workers glued to computer screens. The pace of restaurant technology adoption has accelerated in response to the COVID-19 pandemic.

Food 474

Food Food Safety Front of House Fast Casual 474

Modern Restaurant Management

FEBRUARY 25, 2022

Whether you’re eat-in only or you’re offering deliveries, you're not going to get far in 2022 without a well-designed website. One of the most common mistakes for restaurants is to have a menu available only as a PDF, which needs to be downloaded. If not, then your first step is to get set up. That needs to go.

2022 531

2022 Marketing Email Marketing Social Media 531

Modern Restaurant Management

MAY 1, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features COVID-19 crisis statistics and surveys about third-party delivery, guest expectations, QSR reliance and more. Takeout and delivery increased 300X in a couple of weeks relative to reservations and wait list on Yelp. Yelp Economic Average.

2020 479

2020 Food Safety Fast Casual Guest Recovery 479

Modern Restaurant Management

FEBRUARY 27, 2020

” A copy of the US Food Trends report can be downloaded here. “They’re concerned about rapidly changing consumer preferences, which demand constant diversification of their menus, and an overcrowded online ordering and delivery market.” Outsourcing delivery to third-party or operator-managed services.

2020 481

2020 Influencer Point of Sale Food Safety 481

Modern Restaurant Management

MAY 13, 2020

And for smaller restaurants that rely heavily on vendors to provide POS systems, build apps, process payroll, or coordinate delivery, it can be difficult to manage the vulnerabilities introduced to the restaurant’s ecosystem, including employees, customers, and the restaurant’s reputation.

Website Management 530

Website Management Guest Recovery Customer Service POS 530