Black Box Intelligence

DECEMBER 2, 2021

Delivery For Restaurants: What Operators Need to Know Now. Incorporating delivery for restaurants has become an essential component of doing business. Delivery exploded during the pandemic, and some operators are even exploring designing their buildings for off-premise sales. Current trends in delivery for restaurants.

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Delivery Operations Customer Service Food Order 98

Modern Restaurant Management

APRIL 19, 2021

Every brand has had to react quickly to stay in business while trying to keep guests and customers safe. Online sales, curbside pickup, and delivery skyrocketed as restaurants scrambled to adapt. Here is what brands are turning to as they look toward recovery and beyond. Predictive Tech for Food and Labor.

Guest Recovery 189

Guest Recovery Point of Sale Inventory Back of House 189

Modern Restaurant Management

JUNE 3, 2021

This edition of MRM Research Roundup features What Feeds Us, top delivery apps, popular drinks and who is winning the chicken wars. Data findings in the series have offered insight into customer expectations to support restaurant brands as they navigate through the health crisis and continue to move forward through the recovery.

2021 189

2021 Fast Casual Mobile Ordering Guest Recovery 189

Modern Restaurant Management

AUGUST 16, 2021

Throughout the pandemic, QSR restaurants, particularly chains, benefitted from well-established off-premises services, like carry-out, drive-thru, and delivery. In this year’s second quarter, off-premises grew by +5 percent compared to a year ago, driven by gains in carry-out and delivery orders. “The U.S.

2021 180

2021 Guest Recovery 2019 Point of Sale 180

7 Shifts

OCTOBER 15, 2020

Every restaurant has been forced to adapt their operations in order to survive and ultimately grow for the future. According to 7shifts’ Restaurant Data Hub , New York restaurant sales recovery has been slower than the overall United States (and Canadian) average. Takeout & delivery are changing the way restaurants operate ??

2020 285

2020 Restaurant Law Fine Dining Outdoor 285

Culinary Cues

APRIL 3, 2020

How do we balance lower volume with financial needs of the operation? [] CUSTOMERS ARE CONCERNED ABOUT THE SAFETY OF THE FOOD THEY ORDER. Possible strategy: Be proactive with a well defined, enhanced sanitation and food handling protocol for your restaurant and relay this information to your guests.

Guest Recovery 322

Guest Recovery Social Media Kitchen Safety Food Safety 322

Modern Restaurant Management

DECEMBER 28, 2023

Using DoorDash order data from January 1, 2023 to October 31, 2023, we bring you DoorDash’s Dash From the Past 2023 Trend Report. Using DoorDash order data from January 1, 2023 to October 31, 2023, we bring you DoorDash’s Dash From the Past 2023 Trend Report. Holiday Hangovers : On the days after holidays like St.

2024 189

2024 2023 Food Order 2013 189

Modern Restaurant Management

APRIL 1, 2020

Your community relies on you to provide a comforting, familiar experience, deliver food for those who may not have access, and feed the essential groups of people who are still working. Since guests cannot frequent their favorite establishments in person, they're now leaning on you to bring a "dine-in experience" to their homes.

Guest Recovery 165

Guest Recovery Customer Experience Social Media Food Order 165

Culinary Cues

APRIL 26, 2020

What will our restaurants physically look like with social distancing, how will we be able to interact with guests at service, how will our kitchen teams function as a unit, what changes will be necessary for our menus to be effective, and what role will take out and delivery play in every restaurant concept?

Guest Recovery 317

Guest Recovery Kitchen Safety Customer Service Food Safety 317

Restaurant365

MAY 26, 2021

More than ever before, adopting efficient practices and processes, especially in tight margin segments of business, like alcohol, is a key to successful recovery and resurgence for 2021. Without efficient processes, businesses from bars to hotels can get lost in the weeds and lose time that should otherwise be spent with their guests.

Bar 158

Bar Guest Recovery Cash Management Food Truck 158

Modern Restaurant Management

AUGUST 6, 2021

In the “great reopening”, many restaurants adjusted their business plans in order to survive the pandemic, adding outdoor seating, serving takeout and delivery, or consolidating staff. “This has led to increased parklets, food trucks and dining-to-go options for customers,” Howell noted. Vaccine mandates.

Insurance 197

Insurance 2021 Guest Recovery Point of Sale 197

Modern Restaurant Management

AUGUST 25, 2020

Airflow within restaurants should flow from cleaner sources to dirtier sources – from dining areas to kitchens, restrooms to pick up / delivery spaces and more. Energy impact can be minimized with the use of energy recovery devices. Giving consumers control through their own mobile devices will be vital to success.

Design 212

Design Guest Recovery Consumer Goods Fine Dining 212

7 Shifts

APRIL 23, 2021

Early on in 2020, we were scrambling to figure out ways to get food to customers and how to give staff enough hours and keep them on the payroll. Now as we enter a recovery stage, the biggest challenge that's emerged has become finding enough staff to fit the demand. Restaurants are employing more delivery drivers than ever.

Hiring 370

Hiring Front of House Back of House Food Safety 370

Modern Restaurant Management

SEPTEMBER 27, 2021

Plan for off-premise growth : new behaviors will stick, with higher anticipation of incremental off-premise consumption like pickup and curbside delivery. Plus, consumers expect to continue utilizing incremental off-premise consumption like takeout, delivery and curbside pick-up post-COVID. visits per month and full service by 3.4

Food Safety 189

Food Safety Consumer Goods Beverage Mobile Ordering 189

Modern Restaurant Management

APRIL 20, 2021

In this edition of MRM Research Roundup, we feature news of the expected pent-up demand from guests, the Great Restaurant Restart and delivery trends. Additional key findings from the survey include: Over a third (38 percent) of respondents plan to have between 1-20 guests, with 32 percent planning to have under 50.

2021 189

2021 Online Ordering Mobile Ordering Guest Recovery 189

Modern Restaurant Management

MAY 6, 2020

As trends and ordering patterns have shifted, we’ve worked hard to identify areas most or least affected as the pandemic continues, and recommendations for the best ways operators can move forward. A few common changes we are seeing across majority of warehouses are: No Saturday Deliveries. No Hot Shot (recovery) Deliveries.

Supplies 165

Supplies Guest Recovery Food Supply Communication 165

Modern Restaurant Management

MARCH 8, 2024

In this edition of MRM Research Roundup, we feature news about an influx of catering orders, the topic of tipping, the rise of kiosks and affordable Michelin restaurants. Of that increase, 30 percent came through Catering Online Ordering, which launched in Q3 2023. On average, catering orders ticket sizes in Q4 2023 were $160.

Catering 100

Catering 2024 2023 Guest Recovery 100

Goliath Consulting

DECEMBER 12, 2020

COVID-19 has been a powerful driving force for AI tech particularly in this industry, as stay-at-home orders, social distancing and other safety measures forced operators to rethink how they interact with their staff and guests. producer of such self-order kiosks, this means increased productivity and customer satisfaction (1).

2021 167

2021 Kitchen Safety Food Safety Loyalty Program 167

Foodable

JULY 6, 2021

Listen to "Understanding, Engaging, and Retaining Your Guests | Season 4, Vol. Bikky is the first CRM for restaurants that helps them power digital hospitality by providing the system of record for all of the restaurant's guest data. 2: Bikky" on Spreaker. Bikky wants to provide the tools to engage customers based on behavior.

Guest Recovery 96

Guest Recovery Email Marketing Point of Sale Hospitality 96

Modern Restaurant Management

MAY 1, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features COVID-19 crisis statistics and surveys about third-party delivery, guest expectations, QSR reliance and more. Takeout and delivery increased 300X in a couple of weeks relative to reservations and wait list on Yelp. Yelp Economic Average.

2020 191

2020 Food Safety Fast Casual Guest Recovery 191

Rocket Fuel

MAY 1, 2023

The COVID-19 pandemic has dramatically changed the game, making it more important than ever to optimize mobile, kiosk, third-party delivery, counter, and drive-thru channels. Higher guest checks for delivery: Guest checks for delivery have consistently been higher than other channels over the past three years.

Operations 52

Operations Guest Recovery Mobile Ordering Point of Sale 52

Goliath Consulting

DECEMBER 6, 2020

Through stay-at-home orders and extended shutdowns, restauranteurs had to be nimble and creative, relentlessly searching for new business avenues and strategies to keep their businesses afloat. Here are our top 5 food and restaurant trend predictions for 2021 and beyond. 2020 has certainly been a year like no other for the industry.

2021 114

2021 Mobile Ordering Food Guest Recovery 114

Modern Restaurant Management

FEBRUARY 25, 2021

COVID-19 has been a devastatingly destabilizing force for the food service industry. Restaurateurs have left no stone unturned: they’ve employed third-party delivery services, moved further toward e-commerce, and set up outdoor dining to engage with patrons safely. Dining in the Post-COVID Era.

Guest Recovery 178

Guest Recovery Online Ordering Point of Sale Retail 178

Modern Restaurant Management

APRIL 27, 2020

" Under the banner of its longstanding “We Help You Make It” promise to foodservice operators, US Foods Holding Corp. How to ramp up takeout and delivery operations. Also launching today, is a special edition of the company’s Food Fanatics magazine. Best practices for calculating cash flow.

Mobile Ordering 197

Mobile Ordering Webinar Loyalty Program Online Ordering 197

Modern Restaurant Management

SEPTEMBER 30, 2020

13 percent said it was because they now prefer takeout/delivery. The importance of making guests feel comfortable. Takeout and delivery: a fast-growing and critical component for restaurant success. More than half of survey respondents said they will order more than usual, with only one in 10 saying less than usual.

2020 189

2020 Mobile Ordering Guest Recovery Customer Service 189

Modern Restaurant Management

APRIL 27, 2020

" Under the banner of its longstanding “We Help You Make It” promise to foodservice operators, US Foods Holding Corp. How to ramp up takeout and delivery operations. Also launching today, is a special edition of the company’s Food Fanatics magazine. Best practices for calculating cash flow.

Webinar 185

Webinar Loyalty Program Online Ordering Social Media 185

Foodable

JULY 13, 2021

In the latest episode of the Hospitality Hangout podcast, Michael Schatzberg “The Restaurant Guy” and Jimmy Frischling “The Finance Guy” chat with Micha Magid , the co-founder and co-chief executive officer of Mighty Quinn's , to explore virtual restaurants, nationwide delivery, and making the transition to digital.

Guest Recovery 90

Guest Recovery Hospitality Franchising Franchise 90

Modern Restaurant Management

MAY 19, 2020

They provide much more than food, they provide nourishment and create communities. While many find hope for the industry as the country re-opens, the road to recovery is a very long and uncertain one. Your restaurant brand is the promise you make to your guests. The fragile nature of restaurants has been exposed by the pandemic.

Guest Recovery 189

Guest Recovery Kitchen Safety Food Safety Email Marketing 189

Modern Restaurant Management

SEPTEMBER 1, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features a Restaurant Reckoning, what customers expect from delivery and a wine awakening. Nearly one in three (29 percent) want restaurants to enforce all guests wear face masks when moving around the venue or between courses. Diner Dynamics.

2020 189

2020 Food Safety Hotels Dine-in 189

Modern Restaurant Management

AUGUST 3, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the state of flavor, COVID-19 restaurant operations, public acceptance of delivery charges, the best of the best and the most allergy-friendly restaurant chains. While tired of cooking chicken, Americans aren’t sick of ordering in chicken.

2020 195

2020 Franchising Franchise Food Order 195

Restaurant365

DECEMBER 11, 2020

operators, mostly sales) minus your cash outflows (your operating costs, like food and drink, payroll, rent, etc.) Your cash flow may have been tight in 2020, so 2021 is the time to focus on your cash flow recovery and next steps. This way, you can take immediate action on issues like incorrect portions or food waste (explored below).

2021 136

2021 Cash Management Management Management 136

Modern Restaurant Management

MARCH 26, 2020

Now more than ever, new systems are empowering owners and managers to optimize service, boost guest engagement, enhance menu performance, slash waste, and much more. As the industry gets on the road to recovery, this will be more important than ever. Maintenance is Often Overlooked.

Technology 218

Technology Guest Recovery Customer Experience Equipment 218

Goliath Consulting

JUNE 3, 2020

But much has changed since you’ve last had dine-in guests; consumer spending behavior and eating habits have been reset. Other than your most loyal customers, there is no guarantee that your old guests will return to dine with you while social distancing and other public health recommendations remain in effect.

Guest Recovery 107

Guest Recovery Social Media Food Safety Consumer Goods 107

Modern Restaurant Management

DECEMBER 31, 2020

Modern Restaurant Management (MRM) magazine asked restaurant and food and beverage industry experts for their insights on what trends will be on the radar for restaurant owner and operators in 2021. This comprehensive annual report identifies key influences in restaurants, hotels, food, beverage, and hospitality marketing.

2021 203

2021 Hotels Guest Recovery Airlines 203

Modern Restaurant Management

SEPTEMBER 14, 2021

“Over the past 40 years, TSFR has developed a strong reputation as a leader in the restaurant industry and fostered a talented and engaged team that delights our guests,” said Mark Schostak, Executive Chairman at TSFR. He started his career with Hardee’s Food Systems in 1983 ending in the position of District Manager.

Food 173

Food Tip Distribution Guest Recovery Food Safety 173

Modern Restaurant Management

JANUARY 15, 2021

This edition of MRM Research Roundup features restaurant industry year-end totals, how restaurant labor is evolving, fast-food brand intimacy and top cities for locavores. The chains’ carry-out, drive-thru, and delivery orders soared throughout the pandemic as consumers looked for relief from preparing most of their meals at home.

2021 169

2021 Fast Casual Fine Dining Point of Sale 169

Modern Restaurant Management

SEPTEMBER 27, 2024

The survey was conducted in January 2024 among 522 US-based Food and Beverage professionals, including owners and managers from single-site establishments and small multi-site chains with fewer than 20 restaurants. Tock businesses that offer more than standard reservations see an average of 80 percent more repeat guests.

Food Truck 100

Food Truck Fast Casual 2024 Food 100