7 Shifts

JUNE 23, 2020

With COVID-19 shutting down businesses worldwide in 2020, restaurants were forced to shut down their dining rooms and pivot to off-site dining only—takeout and delivery. There are two main options when it comes to opening your restaurant for delivery. The second option is take-out and delivery which the restaurateur runs and controls.

FOH 370

FOH Delivery Insurance Back of House 370

Modern Restaurant Management

MAY 15, 2023

Less than two decades ago, restaurant-quality meal delivery was largely limited to pizza and Chinese takeout. Today, the global food delivery app industry is predicted to reach $320 billion by 2029 — up from $140 billion in 2022. When it comes to delivery, you can take the process into your own hands.

Customer Experience 197

Customer Experience Delivery Loyalty Program Mobile Ordering 197

7 Shifts

APRIL 9, 2020

Whether you have been offering delivery and takeout for years, or have had to make a recent pivot during the COVID-19 pandemic, it is important to know which food travels best for delivery—and how to change up your menu to stay profitable while dine-in isn't an option. You just ordered a burger, a side of fries, and a drink.

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Travel Delivery Food Food Order 370

Thrive POS

OCTOBER 8, 2024

How to Manage Your Google Business Profile and Modify Delivery Providers for Your Restaurant Google Business Profile allows restaurants to manage various aspects of their online presence, including enabling and modifying delivery providers.

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Delivery POS Online Ordering Customer Service 141

Lavu

NOVEMBER 1, 2023

Starting a food delivery business can really make a difference for restaurants or any food business, helping them reach more people and make more money. First, it’s super important to have a smooth and efficient delivery system. Is online food delivery a profitable business?

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Delivery Food Online Ordering Mobile Ordering 167

Modern Restaurant Management

SEPTEMBER 26, 2023

is the second-largest online food delivery market​ and generated an estimated $218B in revenue in 2022. The job of telling apart real bad behavior from regular problems becomes a puzzle for delivery apps. In both instances, the customer requests a refund, even if they did, in fact, receive the order.

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Delivery Food Food Order Consumer Goods 197

Modern Restaurant Management

MAY 24, 2022

Diners are increasingly turning online to get their favorite dishes with same-store pickup orders in the U.S. remains the most popular time to order delivery and pickup, more diners are waking up to the smell of breakfast at their door with a three-times increase in breakfast orders between 5 a.m. While Friday at 6 p.m.

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Ordering Online Ordering Social Media 2022 208

Modern Restaurant Management

MAY 3, 2022

The food and grocery delivery space is booming – and it shows no signs of slowing down. Even as the pandemic shifts into endemic territory and people don’t fear being in public as much, there are certain conveniences we have all learned to love, including having food delivered. Percentage-Based Discounts.

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Delivery Loyalty Program Food Customer Service 203

Modern Restaurant Management

JUNE 30, 2022

Within the F&B sector, the pandemic has spurred the rise in online deliveries, prompting restaurants to upgrade their legacy systems, as a means of meeting customer demands. Here’s how food delivery software can help. Easier Order Management. Digitizing and Automating Order Allocation. Route Optimization.

Delivery 167

Delivery Food Online Ordering Food Order 167

Deliverect

DECEMBER 7, 2020

Some full-service restaurants managed to pivot and find a way to offer their multi-course meals for delivery. Many quick-serve and fast-food restaurants thrived using delivery and drive-thru channels. Technologies like digital menus, QR codes , contactless ordering, and payment at the table suddenly became the norm.

Online Ordering 148

Online Ordering 2021 Delivery Ordering 148

Deliverect

DECEMBER 7, 2020

Some full-service restaurants managed to pivot and find a way to offer their multi-course meals for delivery. Many quick-serve and fast-food restaurants thrived using delivery and drive-thru channels. Technologies like digital menus, QR codes , contactless ordering, and payment at the table suddenly became the norm.

Online Ordering 146

Online Ordering 2021 Delivery Ordering 146

Modern Restaurant Management

DECEMBER 31, 2020

According to a recent study , 44 percent of Americans use food delivery services, and the entire country spends over $100 billion on food delivery in a year. Offering delivery can, without a doubt, lead to more sales for your restaurant. The food is then delivered by drivers hired by the service.

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Delivery Insurance Customer Service Online Ordering 231

Modern Restaurant Management

FEBRUARY 18, 2022

It’s essential to adopt sound marketing strategies for your in-house food delivery business. Here are some tips to best advertise that you offer delivery services. Mention In-House Delivery on Your Site. Excellent Customer Services : Your customer service rep and delivery employees reflect the image of the business.

Delivery 188

Delivery Marketing Email Marketing Social Media 188

Modern Restaurant Management

FEBRUARY 1, 2024

Food delivery services have not only changed the way people eat, but they have also provided restaurant operators with both obstacles and possibilities. Understanding the Landscape Food delivery services have changed the restaurant sector, causing an evolution in consumer expectations.

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Delivery Food Food Supply Customer Service 100

Modern Restaurant Management

OCTOBER 15, 2020

As consumers expect more convenient ways to get their favorite meals – even more so than ever before amidst the pandemic – adding delivery has enabled restaurants to meet those demands and grow digital sales. In fact, delivery has become mission critical. Launching and scaling delivery involves a lot of moving parts.

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Delivery Social Media Loyalty Program Customer Service 223

Modern Restaurant Management

MARCH 26, 2021

The impact of the global pandemic has fast-tracked the restaurant industry's need for digital ordering, particularly for off-premises dining options. million users of food delivery apps in the U.S., Digital ordering channels are vital for your restaurant’s success in 2021. and up to 53.9

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Ordering Mobile Ordering Online Ordering Email Marketing 226

Modern Restaurant Management

JUNE 24, 2020

Some of those challenges, particularly for smaller, local restaurants, include implementing online ordering, creating a digital presence, and offering delivery for the first time. Even before current events arose, online ordering capabilities and digital touchpoints were becoming nearly ubiquitous.

Online Ordering 231

Online Ordering Ordering Coupons Social Media 231

Modern Restaurant Management

JUNE 28, 2022

The prominence of food delivery and service robots has increased in the overall restaurant industry. In order to deal with these uncertainties, the top players had to work on bringing in technological advancements to survive and recover from the losses caused by the pandemic.

Delivery 230

Delivery Food Customer Service Front of House 230

Modern Restaurant Management

JANUARY 28, 2020

Q: Would delivery work for my concept? A: Delivery –of all things– is a hot topic. Consumers demand it and the market has responded by offering several delivery options, from independent delivery companies to national firms. consumers order delivery or takeout once a week. Projected U.S.

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Delivery Consumer Goods Online Ordering Customer Service 213

24/7 Waiter

FEBRUARY 16, 2024

Online food ordering has seen exponential growth over the last few years and continues to expand. If you want to increase your sales, an online ordering system for restaurants is crucial. Bring in new customers who regularly want the convenience of take-out food and drink. FOMO – Fear of missing out is real.

Online Ordering 36

Online Ordering Food Order Ordering Mobile Ordering 36

EATER

JUNE 5, 2020

Food delivery might be necessary for some during the pandemic, but when there’s a curfew involved, think twice before you click “order” Last night, a Caviar deliverer was arrested on the Upper West Side of Manhattan, about a half hour after the city’s 8 p.m. Photo: Tricky_Shark /Shutterstock. curfew went into effect.

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Delivery Ordering Transportation Food Order 145

Modern Restaurant Management

AUGUST 2, 2021

Over the past few years, third-party apps like DoorDash, Grubhub and Uber Eats have made delivery and takeout faster and easier than ever. COVID-19 further accelerated this trend as restaurants turned to delivery models to reach consumers and maintain revenue. And according to Raydiant, 37.5 Adjusting for Overcharges and Fees.

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Delivery Consumer Goods Food Order Customer Service 212

ChowNow

JUNE 25, 2024

Online food ordering and delivery has experienced a staggering growth rate of over 20% in the past five years , which means restaurants are taking orders across multiple platforms to stay competitive. What is online order aggregation? That’s where order aggregation can help.

Online Ordering 78

Online Ordering Ordering Consumer Goods Food Order 78

Lavu

FEBRUARY 28, 2020

In fact, the demand for online restaurant ordering continues to grow among restaurant consumers. Restaurant owners and managers consistently look for solutions that allow customers to place orders online and have food delivered fast. Specifically, online ordering and delivery is gradually becoming a norm among restaurants. .

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Online Ordering Delivery Ordering Point of Sale 103

The Restaurant Times

FEBRUARY 1, 2021

India’s love for their favorite food be it Mughlai, South Indian , Kashmiri , Rajasthani, or Gujarati thali has continued despite the pandemic. Food has always been something that our social fabric has been woven around. Delivery penetration was already gaining momentum before the pandemic.

Online Ordering 52

Online Ordering Food Order Delivery Ordering 52

The Restaurant Times

FEBRUARY 1, 2021

India’s love for their favorite food be it Mughlai, South Indian , Kashmiri , Rajasthani, or Gujarati thali has continued despite the pandemic. Food has always been something that our social fabric has been woven around. Delivery penetration was already gaining momentum before the pandemic.

Online Ordering 52

Online Ordering Food Order Delivery Ordering 52

Rocket Fuel

NOVEMBER 12, 2024

In theory, food delivery seems like an ideal way for restaurants to expand their reach and increase revenues by serving people who have already decided not to dine in. In practice, delivery has become a persistent source of customer dissatisfaction. Restaurants, including QSRs, did whatever it took to keep the orders coming.

Delivery 52

Delivery Webinar Point of Sale Food 52

ChowNow

NOVEMBER 28, 2023

Safe to say – we are familiar with the evolving challenges of our restaurant partners and the growing conversation around delivery. Delivery can sound like a sacrifice to that goal, between courier delays, sheer distance, and being out of control of the end presentation of the order.

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Delivery Online Ordering Food Order Fine Dining 78

Modern Restaurant Management

DECEMBER 8, 2020

The advent of on-demand food delivery can be traced back to the early 2000s when the use of GrubHub, Seamless and numerous other online and mobile food-ordering systems became commonplace among college students and young professionals throughout the United States. So, is menu scraping legal?

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Delivery Menu Mobile Ordering Online Ordering 197

ChowNow

AUGUST 27, 2024

Ollie’s, a family-run restaurant chain in New York City, partnered with ChowNow to modernize their operations by implementing direct online ordering and a custom branded app , significantly reducing third-party delivery fees and improving efficiency. ” Billy looks at third party ordering apps “like a funnel.

Ordering 78

Ordering Email Marketing Mobile Ordering Online Ordering 78

Modern Restaurant Management

MARCH 23, 2021

The pandemic has created unprecedented demand for online ordering platforms. Customer demand for delivery is 135 times higher than before COVID-19, according to Yelp. Contactless ordering has become an integral part of business rather than just a tool to navigate this crisis. The Ups and Downs of Ordering Apps.

Ordering 218

Ordering Online Ordering Food Order Customer Service 218

The Restaurant Times

NOVEMBER 30, 2021

Online food ordering has been booming for the past two years on the back of changing customer preferences. According to Statista , the revenue from online food ordering channels is expected to grow at a robust CAGR of 10.39% between 2021 and 2025. Advantages And Disadvantages Of Integrating With Food Aggregators .

Online Ordering 52

Online Ordering Food Order Ordering Food 52

Modern Restaurant Management

JUNE 17, 2020

When COVID-19 erupted earlier this year, scores of restaurants relied on online delivery marketplaces to deliver meals to their customers. The role these marketplaces have played during the pandemic, delivering restaurant orders right to people’s front doors, has become invaluable to many consumers. Giving Up Customer Data.

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Delivery Pricing Front of House Online Ordering 196

Modern Restaurant Management

MAY 19, 2020

Many of you (even before CV-19) broadened your business model to include take-out and delivery. Delivery and takeout will be a permanent, expanded segment. There are many, many considerations for delivery (safety, preparation, logistics, POS, etc.). We are focusing here one essential piece: food costing.

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Delivery Food Food Safety Pricing 214

Modern Restaurant Management

MARCH 30, 2020

Restaurants are scrambling to accommodate a new kind of market – the frenzied and fearful delivery customer. People are self-quarantining at home, on edge and ordering in. What does the delivery customer expect now? Delivery customers want restaurants to follow CDC guidelines (and be vocal about it!).

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Delivery Food Safety Mobile Ordering Customer Experience 204

The Rail

OCTOBER 30, 2024

By Indiana Lee, Contributor The rise of food delivery services has driven the restaurant industry into a new frontier. While many restaurant owners eagerly embrace this trend, it’s crucial not to overlook the additional expenses of implementing a delivery service.

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Delivery Food License Customer Service 52

Perfect Daily Grind

MAY 4, 2022

Many people use mobile apps to order and pay for products, including coffee, almost every day. They also both have their own respective food and beverage delivery services: Meituan (?? Covid-19 naturally accelerated the growth of the global food and beverage delivery market. in Chinese) and Ele.me (??? in Chinese).

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Delivery Mobile Ordering Customer Service Beverage 127