Modern Restaurant Management

MARCH 24, 2020

Food safety discussions have taken on a new level of urgency, as restaurants face the enormity of consequences of COVID-19. It was not that long ago that US Foods conducted their highly-publicized survey which found that nearly 30 percent of delivery people sample the food items they’re entrusted with.

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Modern Restaurant Management

MARCH 30, 2020

Restaurants are scrambling to accommodate a new kind of market – the frenzied and fearful delivery customer. What does the delivery customer expect now? Delivery customers want restaurants to follow CDC guidelines (and be vocal about it!). Delivery customers want restaurants to communicate (well and often!)

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Delivery Food Safety Mobile Ordering Customer Experience 511

Modern Restaurant Management

AUGUST 26, 2024

Online food delivery thrives as phones become one-stop shops for ordering and tracking meals. This convenience has made the online food delivery market massive, with global revenues of over $1 trillion in 2023 alone. They must choose whether to use third-party online ordering platforms or handle delivery in-house.

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Delivery Mobile Ordering Online Ordering Customer Service 448

Modern Restaurant Management

OCTOBER 17, 2024

Understanding Restaurant Safety Restaurants are fast-paced operations and any safety vulnerability can quickly derail business. Safety training should take place upon hire for all new employees, but that should not be a one-time event. We also recommend post-incident training to ensure incidents do not repeat.

Insurance 417

Insurance Kitchen Safety Food Safety Employee Relations 417

Modern Restaurant Management

FEBRUARY 11, 2021

A fraud scheme where cybercriminals leverage the Telegram messaging platform to steal from restaurants and food delivery services was just identified by research and analysis from Sift’s Digital Trust and Safety Architects. million users in 2019 to 45.6 million users in 2020, according to Statista. ”

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Delivery Food Safety Online Ordering Food Supply 474

Modern Restaurant Management

JULY 15, 2020

During a pandemic, drone delivery may also enable restaurants to serve customers who feel uncomfortable picking up food from a restaurant or having a delivery drivers come to their homes. In November of 2016, Domino’s began experimental drone pizza deliveries in New Zealand. The first is a waiver of Part 107.31

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Delivery Restaurant Law Food Safety Insurance 483

The Rail

DECEMBER 2, 2024

Have you noticed how food delivery apps are becoming essential in attracting and retaining diners? In this article, we’ll show you exactly how to create a food delivery app tailored to your restaurant’s needs, while staying competitive in a booming industry. credit cards, digital wallets, cash on delivery).

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Delivery Food Loyalty Program Food Order 147

Modern Restaurant Management

SEPTEMBER 16, 2020

Delivery, takeout and drive-thru. 5-11 with 800 US respondents, one in three (36 percent) consumers reported using delivery, takeout and drive-thru “more or much more” vs. pre-pandemic. Those using delivery “much more” jumped from 19 percent in April to 37 percent in August. Chief among those habits?

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Delivery Loyalty Program Online Ordering Dine-in 508

Modern Restaurant Management

DECEMBER 17, 2024

Steady Online Ordering Brings Food Waste, Donations to the Forefront of Priorities Ordering food online increases restaurant sales, but it also can potentially increase wasted food if proactive measures aren’t taken – for both the business and consumers at home.

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2025 Loyalty Program Customer Experience Online Ordering 419

Modern Restaurant Management

JUNE 3, 2020

At the moment, delivery and takeout are the lifeblood of the restaurant industry. The team at Chowbus connected Modern Restaurnt Management (MRM) magazine with Mr. Pan, a 36-year-old living delivery driver in Chicago, to learn more about what his daily life is like now during this pandemic. What is a typical shift like now and then?

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Delivery Customer Service Healthcare Food Safety 414

Modern Restaurant Management

MARCH 11, 2025

Many restaurant owners had believed they would be covered in the event of something like the pandemic, and found themselves without a safety net. Overall, the pandemic highlighted the vulnerabilities, margin issues, and lack of safety net to restaurants in a way the industry is still recovering from. – Pooja S.

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Mobile Ordering Kitchen Safety Fine Dining Food Safety 221

Modern Restaurant Management

MAY 18, 2021

But as reality of the pandemic sunk in and dining rooms remained closed, it became apparent that ordering delivery and takeout was the best way to help restaurants weather the storm — and there was a significant consumer appetite to do so. By August 2020, Americans reported ordering takeout 2.4 Delivering Success with Ghost Kitchens.

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Delivery Kitchen Safety Social Media Online Ordering 421

Modern Restaurant Management

FEBRUARY 16, 2021

With many restaurants closed for in-person dining on and off throughout the pandemic, the food service industry shifted to delivery and takeout as a business imperative. According to SEC filings, food delivery apps experienced tremendous growth in 2020 earning a combined $5.5 billion from the same period in 2019.

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Food Safety Recycling Restaurant Law Front of House 558

Modern Restaurant Management

APRIL 27, 2020

As more states implement restrictions and seating bans on restaurants to curb the spread of COVID-19, many restaurants are offering delivery for the first time and are now more vulnerable to challenges arising from delivery services. Keep delivery cars clean and provide drivers with disinfectants to help them keep their cars clean.

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Delivery Hiring Transportation Food Safety 383

Modern Restaurant Management

NOVEMBER 25, 2020

Amid the ongoing pandemic, restaurants are expanding their curbside pickup, delivery, and outside dining options, while reconfiguring their tables to meet social distancing guidelines. Most restaurants and food businesses have done a great job adjusting to the new COVID-19 protocols. Reiterate that safety is your priority.

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Food Safety Social Media Food Order Audits 553

Modern Restaurant Management

AUGUST 5, 2021

It’s not enough just to recover, retail and specifically restaurants and the food industry are compelled to pivot, adapt and create a model that will endure. Home Delivery, Contactless Society, Increased Remote Work and the Gen-Z Digital Generation.

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Food Truck Retail Mobile Ordering Food Safety 539

EATER

MARCH 11, 2025

Five years after the onset of the COVID-19 pandemic, our relationship to food and dining has undergone some permanent changes I got COVID for the first time this past February. Most restaurant and food service workers did not have access to sick leave or any other safety net , and yet were deemed essential. Sound familiar?

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Food Supply Outdoor Food Order Food Safety 214

Modern Restaurant Management

JULY 23, 2020

But the news cycle has demonstrated that one day’s positive outlook is countered with dire reports of additional cases the next – with consumers jolted back to compliance with safety recommendations. Another challenge is consumers’ desire for food and beverage experiences while protecting against unsafe contact.

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Technology Kitchen Safety Food Safety Online Ordering 517

Modern Restaurant Management

DECEMBER 21, 2020

During the pandemic, restaurants that quickly pivoted to takeout and delivery were able operate more profitably than those who were slow to change. Next year will bring new competitors to restaurants such as fresh food vending and more fresh grocery meal options available for delivery. There is also the urgent matter of safety.

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2021 Technology Food Supply Food Safety 553

Modern Restaurant Management

APRIL 30, 2021

Thousands upon thousands of restaurants were forced to close for safety reasons, some permanently. Today, examine the effects the pandemic has had on the restaurant and food service industry as well as five simple but effective marketing techniques to boost your local business. Highlight Your Safety and Hygiene Protocols.

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Marketing Food Safety Social Media Small Business 568

Modern Restaurant Management

DECEMBER 28, 2020

Delivery and take-out will continue to be the most popular way consumers will get their restaurant meals in a COVID and post-COVID world. One, the new normal will become the old normal, and a takeout- and delivery-first model will become the standard in the restaurant industry. Here are their responses. To read part one, click here.

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2021 Mobile Ordering Kitchen Safety Loyalty Program 576

Modern Restaurant Management

SEPTEMBER 16, 2020

'Safety' is what I believe to be most important now to help assure patrons to revisit their favorite restaurants. The marketing message has not changed drastically from food-based to safety procedures. But now there is an added message about the safety precautions that are in place for a restaurant.

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Marketing Social Media Food Safety Email Marketing 585

Modern Restaurant Management

APRIL 27, 2020

The guidance focuses on food safety, cleaning and sanitizing, employee health monitoring and personal hygiene, and social distancing. Each section includes a list of actionable items an operation should consider as it evaluates its safety procedures. Download the full guidance, here. Employee health.

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Food Safety Document Guest Recovery Download 578

Modern Restaurant Management

MAY 20, 2020

Long-term success will depend on re-envisioning traditional concepts and strategic development of new operational practices that integrate practical social distancing protocols with more permanent delivery/take-out platforms. Take-out and delivery sales were slow to get started early on in the initial pandemic shutdowns.

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Food Safety Consumer Goods Hospitality Food Order 508

Modern Restaurant Management

JUNE 24, 2020

On-Demand Delivery for Square Online Store. Square is launching On-Demand Delivery for Square Online Store where sellers can dispatch a courier through delivery partners for orders placed directly on their website. The buyer receives text updates with links to live maps to track delivery progress.

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Guest Recovery Mobile Ordering Kitchen Safety Food Safety 539

Modern Restaurant Management

MAY 2, 2022

Food and labor costs are elevated and expected to remain high in 2022 , negatively impacting restaurants’ profit margins. To maximize your existing resources: Reduce food waste. With prices skyrocketing, restaurants should focus on eliminating food waste. safety, quality, inventory, predictive ordering, etc.)

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Food Safety Food Supply Waste Sustainability 546

Modern Restaurant Management

AUGUST 14, 2020

The desire to eat out is greater than ever, and restaurants are reopening from coast to coast, with curbside pickup and delivery, new opportunistic outdoor dining areas, and other innovative approaches like drive-ins and carhop service. Restaurants are rolling out new safety protocols, and it’s clear they are taking them seriously.

Food Safety 539

Food Safety Customer Service Dine-in Innovation 539

Modern Restaurant Management

JUNE 8, 2020

” Restaurants must elevate safety and cleanliness protocols, train employees about new processes and policies, track compliance, and implement immediate corrective actions, as needed. Food safety sanitation procedures are more important than ever to combat the novel coronavirus. Implement COVID-19 Safety Protocols.

Food Safety 507

Food Safety Social Media Website Management Food Supply 507

Modern Restaurant Management

MAY 8, 2020

With restaurants pivoting to delivery only or curbside operations around the globe right now, getting this information to your customers is critical to spreading the word. A common complaint among 66 percent of guests is inconsistent temperatures in their food. Reduce Food Waste. Food Safety. Communications.

Food Safety 522

Food Safety Kitchen Safety Front of House Website Management 522

Modern Restaurant Management

JULY 26, 2024

If your restaurant was involved in a food recall, would you know how to properly communicate about the incident to key stakeholders – including media, customers, employees, supply chain partners, and regulatory agencies? That means providing clear, action-oriented messages, delivered through proper delivery channels.

Communication 465

Communication Food Safety Social Media Loyalty Program 465

Modern Restaurant Management

MAY 7, 2020

Shifting Delivery and Dine-In Experiences. In a recent Coronavirus-related study , 89 percent of respondents said they felt safer eating food from a grocery store or at home, versus in a restaurant. As soon as they’re done with their food and drink, they stand up and walk out. Going Contactless.

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Food Safety Mobile Ordering Front of House Seating 480

Modern Restaurant Management

MAY 1, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features COVID-19 crisis statistics and surveys about third-party delivery, guest expectations, QSR reliance and more. Takeout and delivery increased 300X in a couple of weeks relative to reservations and wait list on Yelp. Yelp Economic Average.

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2020 Food Safety Fast Casual Guest Recovery 479

Modern Restaurant Management

MARCH 10, 2020

The National Restaurant Association remains on top of the issue providing updates and resources including a fact sheet and a webpage with an FAQ, industry guidance, and food safety guidelines provided by ServeSafe to address increasing questions about COVID-19. We ensure food safety. Eat healthier.” Cash is dirty.

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Kitchen Safety Food Safety Cash Management Food Supply 516

Modern Restaurant Management

APRIL 6, 2022

Since the COVID-19 pandemic, a new trend in the food service industry has risen in popularity—ghost kitchens. These restaurants, which exclusively deliver food, typically use online ordering and a cashless transaction system that allows for little physical interaction between the customer and facilitator. Temperature monitoring.

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Operations Kitchen Safety Food Safety Waste 491

Modern Restaurant Management

JANUARY 15, 2021

Delivery and DIY. If you have not put in a takeout or delivery program, it's not too late. If you have not put in a takeout or delivery program, it's not too late. If you do not have sufficient staff to deliver food, then you can partner with a third-party food delivery service.

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Social Media Loyalty Program Food Safety Fine Dining 527

Modern Restaurant Management

APRIL 8, 2024

And in talking about bringing stability into our food businesses, culture can be that secret ingredient that makes all the difference in attracting the right people, retaining good people, and creating a powerhouse team. However, for those of us in the produce and food industries, what are critical parts that make up a food culture?

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Food 2002 Food Safety Kitchen Safety 469

Modern Restaurant Management

MARCH 10, 2022

Given the lack of insurance protection, restaurants need to move to protect themselves by continuously improving risk mitigation and safety procedures. New Risk and Exposures Post-Pandemic. Cybersecurity is another risk facing all enterprises given the level of increased business interruption and security breaches.

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Insurance Food Safety Employee Relations Front of House 437