Modern Restaurant Management

JULY 30, 2020

How will restaurants shift their labor models to follow state safety regulations, ensure social distancing, minimize contact, and support the changing tide of guest preferences? After all, people are an organization’s greatest asset – and the key to speeding recovery and emerging stronger from these uncertain times.

Guest Recovery 471

Guest Recovery Food Safety Fine Dining Management 471

Modern Restaurant Management

JANUARY 14, 2025

Experts have deemed recovery from the pandemic “complete ,” but a new set of challenges has emerged for restaurants: labor shortages, disrupted supply chains, and extreme weather. Negotiate Strategically : Don't be afraid to negotiate on price, payment terms, and delivery schedules.

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Management Management Food Seasonal Menu 450

Modern Restaurant Management

MAY 6, 2020

Continue to pay attention to distributor delivery days and times : Currently, most distributors are letting the local distribution centers make the calls on delivery days and times. A few common changes we are seeing across majority of warehouses are: No Saturday Deliveries. No Hot Shot (recovery) Deliveries.

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Supplies Guest Recovery Food Supply Communication 414

Modern Restaurant Management

APRIL 1, 2020

Since guests cannot frequent their favorite establishments in person, they're now leaning on you to bring a "dine-in experience" to their homes. This crisis has highlighted how delivery and takeout channels are the new norms in the industry. Consider adjusting your delivery protocol to embrace "standoff handoffs."

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Guest Recovery Customer Experience Social Media Food Order 414

Modern Restaurant Management

JUNE 3, 2021

This edition of MRM Research Roundup features What Feeds Us, top delivery apps, popular drinks and who is winning the chicken wars. Data findings in the series have offered insight into customer expectations to support restaurant brands as they navigate through the health crisis and continue to move forward through the recovery.

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2021 Fast Casual Mobile Ordering Guest Recovery 474

Modern Restaurant Management

APRIL 27, 2020

Included in the document are highlights of the recently released Food and Drug Administration (FDA) Best Practices for Retail Food Stores, Restaurants, and Food Pick-Up/Delivery Services During the COVID-19 Pandemic. OpenTable added new features and price cuts for 2020 as they recognize the road to recovery will be long and difficult.

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Food Safety Document Guest Recovery Download 578

Modern Restaurant Management

MARCH 26, 2020

Now more than ever, new systems are empowering owners and managers to optimize service, boost guest engagement, enhance menu performance, slash waste, and much more. As the industry gets on the road to recovery, this will be more important than ever. Maintenance is Often Overlooked.

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Technology Guest Recovery Customer Experience Equipment 546

Modern Restaurant Management

AUGUST 16, 2021

Throughout the pandemic, QSR restaurants, particularly chains, benefitted from well-established off-premises services, like carry-out, drive-thru, and delivery. In this year’s second quarter, off-premises grew by +5 percent compared to a year ago, driven by gains in carry-out and delivery orders. “The U.S.

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2021 Guest Recovery 2019 Point of Sale 450

Modern Restaurant Management

OCTOBER 19, 2021

Many restaurants now incorporate electronic ID checking machines or set point of sale reminders to specify the birthdate a guest must be born on or after to be served alcohol. Tennessee for example passed a new law that allows carryout and delivery of alcohol that expires in 2023. Currently, 16 states and Washington, D.C.

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License Point of Sale Employee Relations Restaurant Law 539

Modern Restaurant Management

MAY 6, 2021

However, the post-pandemic industry will face new challenges even as recovery begins. Many restaurants took guests’ temperatures and participated in contact tracing, which is the process of contacting people who’ve had contact with someone who tested positive for COVID-19. For customers, it became a new experience.

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Kitchen Safety Guest Recovery Employee Relations Technology 474

Modern Restaurant Management

JUNE 21, 2021

Yet, nine in ten operators predict issues with recruitment at a time which is essential for our industry's recovery. In addition, due to staff not having to be involved in the ordering and payment process, their focus is shifted to quick delivery of orders to maximize sales. Allow Staff to Focus on the Experience.

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Mobile Ordering Ordering Front of House Guest Recovery 466

Modern Restaurant Management

JULY 30, 2020

How will restaurants shift their labor models to follow state safety regulations, ensure social distancing, minimize contact, and support the changing tide of guest preferences? After all, people are an organization’s greatest asset – and the key to speeding recovery and emerging stronger from these uncertain times.

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Guest Recovery Food Safety Fine Dining Management 406

Modern Restaurant Management

MAY 1, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features COVID-19 crisis statistics and surveys about third-party delivery, guest expectations, QSR reliance and more. Takeout and delivery increased 300X in a couple of weeks relative to reservations and wait list on Yelp. Yelp Economic Average.

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2020 Food Safety Fast Casual Guest Recovery 479

Modern Restaurant Management

DECEMBER 15, 2020

Restaurants are serving guests who are more digitally enabled than ever before. These digital channels not only provide new capabilities such as third-party ordering, off-premises and contactless delivery or the use of ghost kitchens, they also create new opportunities to leverage AI and enhance the customer experience.

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Guest Recovery Mobile Ordering Customer Experience Customer Service 438

Modern Restaurant Management

NOVEMBER 8, 2023

But the expectations of guests and owners did not change. My guess: Focusing on building supportive, collaborative environments with our peers creates healthy “in-house competition” and inspires each other to innovate and perfect the guest experience. Consumer psychology in the F&B industry, for example, has changed.

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Recruiting Guest Recovery Advertising Food Supply 474

Modern Restaurant Management

AUGUST 6, 2021

In the “great reopening”, many restaurants adjusted their business plans in order to survive the pandemic, adding outdoor seating, serving takeout and delivery, or consolidating staff. Additionally, we’re still doing contactless pickup and delivery, which I believe will continue into the future.”

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Insurance 2021 Guest Recovery Point of Sale 493

Modern Restaurant Management

MAY 19, 2020

While many find hope for the industry as the country re-opens, the road to recovery is a very long and uncertain one. While the operational and financial impact of social distancing must be top of mind, nearly as important as what you do will be how you communicate these changes to your guests. Anticipation. Setting the Scene.

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Guest Recovery Kitchen Safety Food Safety Email Marketing 474

Modern Restaurant Management

MAY 18, 2022

For the same time period, takeout and delivery sales were down seven percent. The restaurant recovery is real in major markets across the U.S. Guests in the Midwest were slightly more generous this quarter, with Indiana coming in at the highest across all tipped transactions with an average tip percentage of 21.29

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Dine-in Guest Recovery Merchandise 2022 450

Modern Restaurant Management

APRIL 27, 2020

How to ramp up takeout and delivery operations. Where take-out and delivery orders previously made up 15% of their business, they have had to quickly morph their business model to accommodate 100 percent of business via take-out and delivery, in the midst of an economic downturn. Best practices for calculating cash flow.

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Mobile Ordering Webinar Loyalty Program Online Ordering 494

Modern Restaurant Management

SEPTEMBER 30, 2020

13 percent said it was because they now prefer takeout/delivery. The importance of making guests feel comfortable. Takeout and delivery: a fast-growing and critical component for restaurant success. Most important factors when it comes to the takeout and delivery. Incentivize guests to choose your restaurant.

2020 474

2020 Mobile Ordering Guest Recovery Customer Service 474

Modern Restaurant Management

APRIL 20, 2021

In this edition of MRM Research Roundup, we feature news of the expected pent-up demand from guests, the Great Restaurant Restart and delivery trends. Additional key findings from the survey include: Over a third (38 percent) of respondents plan to have between 1-20 guests, with 32 percent planning to have under 50.

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2021 Online Ordering Mobile Ordering Guest Recovery 473

7 Shifts

JANUARY 11, 2021

When it comes to making it through the winter, the health of your staff and guests is item number one. Keeping your staff and your guests safe and healthy is the most essential thing we can do. Accept and Approve time-off requests for sick employees, and make sure you give ample time off for recovery.

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Guest Recovery Online Ordering Outdoor Front of House 358

Modern Restaurant Management

SEPTEMBER 27, 2021

Plan for off-premise growth : new behaviors will stick, with higher anticipation of incremental off-premise consumption like pickup and curbside delivery. Plus, consumers expect to continue utilizing incremental off-premise consumption like takeout, delivery and curbside pick-up post-COVID. visits per month and full service by 3.4

Food Safety 472

Food Safety Consumer Goods Beverage Mobile Ordering 472

Modern Restaurant Management

APRIL 27, 2020

How to ramp up takeout and delivery operations. Where take-out and delivery orders previously made up 15% of their business, they have had to quickly morph their business model to accommodate 100 percent of business via take-out and delivery, in the midst of an economic downturn. Best practices for calculating cash flow.

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Webinar Loyalty Program Online Ordering Social Media 463

Modern Restaurant Management

FEBRUARY 25, 2021

Restaurateurs have left no stone unturned: they’ve employed third-party delivery services, moved further toward e-commerce, and set up outdoor dining to engage with patrons safely. First, a pivot to e-commerce sales helped to facilitate online orders, deliveries, and curbside pick-up.

Guest Recovery 446

Guest Recovery Online Ordering Point of Sale Retail 446

Modern Restaurant Management

SEPTEMBER 1, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features a Restaurant Reckoning, what customers expect from delivery and a wine awakening. Nearly one in three (29 percent) want restaurants to enforce all guests wear face masks when moving around the venue or between courses. Diner Dynamics.

2020 472

2020 Food Safety Hotels Dine-in 472

Modern Restaurant Management

MAY 13, 2020

And for smaller restaurants that rely heavily on vendors to provide POS systems, build apps, process payroll, or coordinate delivery, it can be difficult to manage the vulnerabilities introduced to the restaurant’s ecosystem, including employees, customers, and the restaurant’s reputation.

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Website Management Guest Recovery Customer Service POS 530

Modern Restaurant Management

SEPTEMBER 16, 2024

Specifically, at Walt Disney World, they taught me not only the value of, but how and when to execute guest service recovery. I recognize that for a guest encounter to be exceptional, it starts with understanding and exceeding customer expectations at every touchpoint. That is the power of empowerment.

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Leadership Operations Loyalty Program Guest Recovery 450

Goliath Consulting

DECEMBER 12, 2020

COVID-19 has been a powerful driving force for AI tech particularly in this industry, as stay-at-home orders, social distancing and other safety measures forced operators to rethink how they interact with their staff and guests. Better Delivery. Even with the vaccine, we expect the focus on safety and hygiene to remain.

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2021 Kitchen Safety Food Safety Loyalty Program 418

Modern Restaurant Management

DECEMBER 31, 2020

Chinese American cuisine had delivery down way before it became popular. Chang’s To Go delivery-only locations by end of 2021 and we anticipate more growth from other smaller chains to come. East Palo Alto, CA) offers Fitness guest rooms with integrated smart Tonal all-in-one fitness system with personal trainer. ?

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2021 Hotels Airlines Guest Recovery 508

Modern Restaurant Management

AUGUST 3, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the state of flavor, COVID-19 restaurant operations, public acceptance of delivery charges, the best of the best and the most allergy-friendly restaurant chains. Third-party Delivery Services. Customer Acceptance of Delivery Fees.

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2020 Franchise Franchising Food Order 487

Modern Restaurant Management

JULY 7, 2020

In this edition of MRM News Bites, we feature the latest delivery platform consolidation, the release of PPP loan information and ServSafe Dining Commitment. billion in an all-stock transaction that brings together two top players in third-party delivery, Uber will acquire Postmates. Uber To Acquire Postmates.

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Mobile Ordering Restaurant Law Seating Customer Service 481

Culinary Cues

MAY 23, 2021

AN INEVITABLE RECOVERY. “It What an exciting time to jump on board and become partner to what may very well be one of the greatest world-wide recoveries – ever! Ghost kitchens, food trucks, curbside, home delivery, and on-line engagement will only get better. The door is wide open for creative problem solvers.

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Guest Recovery Front of House Employee Relations Food Truck 448

Modern Restaurant Management

MARCH 10, 2025

Post-Pandemic Dining: A Mixed Recovery One thing is clear: Diners haven’t returned to pre-pandemic dining levels. Limited-time offers (LTOs) and promotions that highlight quality ingredients can boost guest satisfaction and profitability without relying on deep discounts. Now, it’s table stakes.

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Loyalty Program 2024 Customer Experience Consumer Goods 251

Modern Restaurant Management

DECEMBER 28, 2023

Some customers have the gift of foresight, using DoubleDash to add on recovery (or hair of the dog) essentials from nearby stores. Late Night Snacking : with the rise of trends like girl dinner this year, 2024 will be the year of late night snacking, with more consumers ordering delivery for food during late night hours.

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2024 2023 Food Order 2013 474

Modern Restaurant Management

MAY 15, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the surge in online ordering, early returns on restaurant recovery and what customers want and expect from restaurants. Restaurant Recovery Stats. Companies are focusing on ways to guarantee the safety of their employees and guests.

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2020 Guest Recovery Online Ordering Point of Sale 322

Modern Restaurant Management

JANUARY 15, 2021

Many full-service restaurant chains quickly pivoted to offer more off-premises services by turning parking lots into drive-thru stations, offering curbside pick-up, and enhancing delivery options. The experts at 7shifts’ released a data-backed study titled “How Restaurants are Evolving Labor with Third-Party Delivery in 2021."

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2021 Fast Casual Fine Dining Point of Sale 423