Modern Restaurant Management

OCTOBER 20, 2020

Ghost kitchens, you’ve got spirit, but not much soul. Dark kitchens or virtual kitchens––real places staffed with non-ectoplasmic people—bring efficiencies to running a restaurant by providing off-site commissary services for delivery orders. Not up for opening your own off-site kitchen?

Front of House 508

Front of House Kitchen Safety Food Back of House 508

Modern Restaurant Management

JUNE 24, 2020

On-Demand Delivery for Square Online Store. Square is launching On-Demand Delivery for Square Online Store where sellers can dispatch a courier through delivery partners for orders placed directly on their website. The buyer receives text updates with links to live maps to track delivery progress.

Guest Recovery 539

Guest Recovery Mobile Ordering Kitchen Safety Food Safety 539

Modern Restaurant Management

AUGUST 19, 2020

In this edition of MRM News Bites, we feature a webinar that looks into the future of restaurants, face pay, delivery robots, drone delivery and a new venture for MRM. US Foods Ghost Kitchens. The Main Course. "When MarketScale approached us, we knew their B2B expertise was a great fit for us and ran with the opportunity."

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Customer Service 515

Modern Restaurant Management

JUNE 6, 2022

Restaurant’s safety protocols were done “behind the scenes,” and guests most likely didn’t care about the sanitation of high-touch surfaces or whether they were sitting within six feet of other tables. Employees began participating in new tasks, learning more about safety protocols. The Demand for Transparency.

Audits 474

Audits Kitchen Safety Back of House Point of Sale 474

Modern Restaurant Management

DECEMBER 16, 2021

Given the increase in off-premise, we expect to see more drive-thru’s similar in format to Checkers & Rally’s iconic double drive-thru model, which dedicates one lane to traditional consumer drive-thru service and one to e-commerce only, including pre-paid digital orders for pickup and third party-delivery orders.

2022 450

2022 Food Supply Back of House Kitchen Safety 450

Modern Restaurant Management

JUNE 12, 2024

For a deeper dive, Modern Restaurant Management (MRM) magazine reached out to Yevgeni Tsirulnik, SVP, Innovation and Incubation at Toshiba Global Commerce Solutions How should restaurant operators approach digital investments moving forward? Spoilage detection : Promptly identifying spoiled or expired items to maintain food safety standards.

Loyalty Program 473

Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 473

Modern Restaurant Management

AUGUST 5, 2020

in-restaurant dining and online ordering for pickup or delivery), which can be leveraged to drive highly customized campaigns using a built-in marketing solution. Now available through Grubhub, it is a delivery-only concept that specializes in antibiotic-free, oven-baked, boneless chicken bites. Credit: Tyga Bites.

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Modern Restaurant Management

MAY 27, 2020

Aramark Creates Safety Plans. Aramark examined front and back of house processes to establish tailored playbooks for all of its businesses and market segments, leveraging innovative solutions, new service methods, and rigorous safety protocols. Expanding mobile ordering and contactless pick-up or desk delivery.

Food Safety 441

Food Safety Kitchen Safety Mobile Ordering Guest Recovery 441

Modern Restaurant Management

MAY 21, 2020

However, as long as you keep the spotlight on food safety – sanitization, employee health monitoring and personal hygiene, and social distancing – your restaurant won’t be a hub of contagion. The kitchen staff should have hairnets and gloves at all times. Postermywall food delivery poster.

Social Media 539

Social Media Food Safety Cash Management Customer Service 539

Modern Restaurant Management

JUNE 9, 2021

Fresh prepared produce delivers many benefits to foodservice operations from cost and labor savings along with increasing back of house efficiency, food safety, and freshness. For years we have seen increased consistency and food safety by simply purchasing prepared produce. Ghost Kitchen Roll Out.

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Kitchen Safety Food Supply Fast Casual Food Safety 421

Modern Restaurant Management

FEBRUARY 18, 2020

” Their answers touched on a variety of subjects including AI, virtual reality, virtual kitchens, staffing and retention, social media marketing, sustainability and third-party delivery. Elo’s Sonal Apte, vice president of retail and hospitality. Christopher Baron of RedBaron Consulting.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

MAY 18, 2020

. “Preparing to reopen a restaurant in the face of a changing pandemic can be complex and challenging without the right resources to help guide your planning efforts,” said Jim Osborne, senior vice president of customer strategy and innovation at US Foods. Staying nimble given the fluid environment.

Front of House 520

Front of House Back of House Online Ordering Kitchen Safety 520

Modern Restaurant Management

MARCH 11, 2025

Adaptability became non-negotiable as takeout, delivery, and digital ordering shifted from secondary revenue streams to essential lifelines." Adaptability became non-negotiable as takeout, delivery, and digital ordering shifted from secondary revenue streams to essential lifelines. The workforce also experienced a major reset.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

Goliath Consulting

JUNE 30, 2020

The restaurant industry had to adapt to changes in consumer behavior during the COVID19 pandemic, testing out operational innovations and relying on technological solutions that allowed for social distancing and ensuring sanitation (1, 2). Tech for Touchless, Contact-Free Dining. Tech for Touchless, Contact-Free Dining. Employee Health.

Kitchen Safety 349

Kitchen Safety Food Safety Front of House Back of House 349

Modern Restaurant Management

AUGUST 14, 2020

Dickey’s Barbecue Pit is expanding its franchise opportunities to feature another nontraditional franchise model – virtual kitchens and has executed area development agreements to bring more of Dickey’s slow-smoked, Texas-style barbecue to Chicago, Houston and Orlando, as well as make its debut in Providence, Rhode Island.

Franchising 474

Franchising Franchise Kitchen Safety Food Safety 474

Modern Restaurant Management

AUGUST 12, 2021

Automation and innovation are too often viewed in the context of replacing restaurant workers, but real value lies in their ability to retain staff and reduce turnover (which hovers between 130 percent and 150 percent) by enabling manageable workloads and allowing workers to focus more on the guest experience. Digital Menu Boards.

Employee Relations 493

Employee Relations Customer Experience Customer Service Mobile Ordering 493

Modern Restaurant Management

JUNE 12, 2020

The safety of Dunkin’ franchisees, their restaurant employees, and guests remains a top priority. Taffer's Tavern, the new full service tavern concept created by Jon Taffer, signed a multi-unit franchise deal with Cuisine Solutions, a manufacturer of sous vide foods, to bring the ‘Kitchen of the Future’ to the D.C.

Franchising 420

Franchising Franchise Food Safety Kitchen Safety 420

Modern Restaurant Management

MARCH 26, 2020

With many states ordering dine-in restaurants to shutter, getting the word out if you can offer curbside pickup, delivery and takeout is crucial. Prague's Manifesto Market is seizing this momentum to launch bundled delivery in partnership with Uber Eats. Instead, we’re doing it in six days with no funding.

Social Media 526

Social Media Food Order Small Business Delivery 526

Modern Restaurant Management

APRIL 27, 2020

. “Our We Help You Make It approach has always been about helping operators succeed, and never has that been more important than it is today,” said Jim Osborne, senior vice president of customer strategy and innovation at US Foods. How to ramp up takeout and delivery operations. Best practices for calculating cash flow.

Mobile Ordering 494

Mobile Ordering Webinar Loyalty Program Online Ordering 494

Modern Restaurant Management

DECEMBER 21, 2020

We quickly pivoted to offer Family Meals To Go and have continued to expand our third-party delivery partnerships in key markets, which has contributed to our continued growth, even during one of the most difficult years on record for so many restaurants. Dennis Becker, CEO, Mobivity. Ranbir Bhatia, GM, Benares NJ in Wyckoff, New Jersey.

2020 450

2020 Online Ordering Customer Experience Point of Sale 450

7 Shifts

SEPTEMBER 20, 2021

Delivery, scheduling, inventory management, reservations, and guest management have seen technological advancements over the past few years, and it's just the beginning. Online ordering and delivery are one of the fastest growing aspects of the restaurant industry, up 124% in 2020. Here are a few examples of each: First-party delivery.

Technology 370

Technology Front of House Social Media Back of House 370

Modern Restaurant Management

APRIL 27, 2020

. “Our We Help You Make It approach has always been about helping operators succeed, and never has that been more important than it is today,” said Jim Osborne, senior vice president of customer strategy and innovation at US Foods. How to ramp up takeout and delivery operations. Best practices for calculating cash flow.

Webinar 463

Webinar Loyalty Program Online Ordering Social Media 463

Modern Restaurant Management

SEPTEMBER 30, 2020

13 percent said it was because they now prefer takeout/delivery. Most Important safety initiatives. Takeout and delivery: a fast-growing and critical component for restaurant success. Most important factors when it comes to the takeout and delivery. 18 percent said it will be to save money.

2020 474

2020 Mobile Ordering Guest Recovery Customer Service 474

Modern Restaurant Management

OCTOBER 22, 2020

QDOBA Mexican Eats® introduced new restaurant formats, top photo, that feature buildouts including mobile-order drive-thrus, walk-up windows, mobile-order pick-up lockers, dedicated curbside pick-up areas, ghost kitchens, and concepts with updated outdoor seating. designed with high-rent urban areas in mind. ” Delivering Jobs. .

Franchising 385

Franchising Franchise Loyalty Program Kitchen Safety 385

Modern Restaurant Management

JULY 30, 2021

We are also leaning heavily into our People First Safety Always Plan to guide us through how we’re doing business, as we seek what’s best for all our teams, franchisees, and enterprise.” “We are impressed with Just Salad’s innovative approach to embedding zero-waste principles across their business.

Franchising 508

Franchising Franchise Fast Casual Point of Sale 508

Modern Restaurant Management

MARCH 11, 2020

This edition of MRM News Bites features a double dose from US Foods, SpotOn Transact, DoorDash Kitchens, Virtual Restaurant Consulting, Tripleseat and Gather, wagamama, Toast, The Gluten Intolerance Group, Instawork and StaffMate Online, Procurant and Yellofin, Sift, 7shifts, ParTech, Revel Systems and Como, Kabbage, Bluecrew and Cuboh.

Bar 386

Bar Cash Management Loyalty Program Point of Sale 386

Modern Restaurant Management

DECEMBER 14, 2021

Third-party delivery : Restaurants can generate cash flow but not profit; they’ll have to figure out how to make money using these services. Additionally, I think the industry overall will struggle with labor cost pressures and be forced to either raise prices or innovate. Smart Bar USA Founder Barry Fieldman.

2022 474

2022 Food Supply Mobile Ordering Customer Experience 474

Modern Restaurant Management

DECEMBER 3, 2020

It’s clear to us she is someone who can help us grow and innovate and make sure we are making decisions to keep us relevant 10 years from now.” It combines best-in-class online ordering and catering management software with reliable delivery solutions and award-winning customer service. ” Subway on ezCater Platform.

Franchising 414

Franchising Franchise Catering Online Ordering 414

7 Shifts

JANUARY 31, 2024

Inventory management Managers need to ensure the kitchen is stocked with the right amount of food so that nothing is wasted and as few items need to be 86'ed as possible. Deliveries, payroll, paying vendor invoices, and so on all happen on their own cadence. Oversee incoming deliveries. Stock incoming inventory.

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Management Management Kitchen Safety Front of House 397

Modern Restaurant Management

JANUARY 12, 2022

Early in the pandemic, 72 percent of operators invested in delivery and mobile/online ordering to boost revenue during mandated stay-at-home orders according to TD's 2020 survey, and it appears the popularity of these offerings is here to stay. Investment in delivery and mobile ordering pays off.

2022 539

2022 Mobile Ordering Guest Recovery Point of Sale 539

Modern Restaurant Management

JULY 14, 2020

White Castle launched a planned pilot with Miso Robotics – creators of the first autonomous grilling and frying kitchen assistant, Flippy – to accelerate the adoption of artificial intelligence and robotics in the restaurant industry. QSR Automations added contactless features within ConnectSmart Kitchen and DineTime.

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Mobile Ordering Certification Loyalty Program Kitchen Safety 410

Modern Restaurant Management

JANUARY 3, 2024

Think behind-the-scenes kitchen tours or insights into who the people are that work at the restaurant, offering patrons a chance to immerse themselves in the brand. We launched our Portillo’s Pick Up shelves, for delivery drivers and guests who order online to quickly come in and grab their meals.

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2024 Loyalty Program Customer Experience Customer Service 332

Modern Restaurant Management

SEPTEMBER 15, 2020

” The majority of SALIDO's employees joined NAB following the acquisition to continue innovating the Restaurant OS. SALIDO’s Restaurant OS has been adopted by top US-based and international hospitality operators, such as Eataly, Restoration Hardware, Eleven Madison Park, Laconda Verde, and Jean-George’s ABC Kitchen.

Fast Casual 405

Fast Casual Casual Menu Mobile Ordering 405

Goliath Consulting

DECEMBER 6, 2020

Off-premise dining, such as take-out, curbside and delivery, have grown significantly this year as quarantines, restrictions and mandated shutdowns forced restaurant owners to look for alternative ways to cover the loss of in-dining sales. Here are our top 5 food and restaurant trend predictions for 2021 and beyond.

2021 286

2021 Mobile Ordering Food Guest Recovery 286

Culinary Cues

APRIL 26, 2020

What will our restaurants physically look like with social distancing, how will we be able to interact with guests at service, how will our kitchen teams function as a unit, what changes will be necessary for our menus to be effective, and what role will take out and delivery play in every restaurant concept?

Guest Recovery 392

Guest Recovery Kitchen Safety Customer Service Customer Experience 392

Modern Restaurant Management

SEPTEMBER 3, 2020

While some seized the opportunity to reopen for limited dine-in service, others have decided to simply keep doors closed, either completely or keeping on the skeleton staff necessary to continue pick-up and delivery service. Last but certainly not least, like any business hit with hard times, innovation is key to your survival.

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Fine Dining Restaurant Law Food Truck Outdoor 502

Modern Restaurant Management

SEPTEMBER 15, 2021

Based on findings from a survey hosted on the Angus Reid Forum on behalf of Restaurants Canada, the report shares that on the positive side, Canadians are looking forward to returning to restaurants, so long as safety measures are in place. 78 percent of Canadians have ordered delivery within six months prior to the survey.

2021 447

2021 Retail Loyalty Program Online Ordering 447