Modern Restaurant Management

DECEMBER 23, 2024

As we step into 2025, the restaurant, bar, and hospitality industries are experiencing transformative shifts driven by evolving consumer preferences, technological innovation, and economic dynamics. As we navigate these changes, one theme stands out: innovation.

2025 346

2025 Hospitality Bar Customer Experience 346

Modern Restaurant Management

APRIL 9, 2025

Customers expect seamless online ordering, loyalty programs, and delivery options, and franchise systems need to invest in tech to stay competitive. Customers expect seamless online ordering, loyalty programs, and delivery options, and franchise systems need to invest in tech to stay competitive.

Loyalty Program 251

Loyalty Program Franchise Franchising Fast Casual 251

Modern Restaurant Management

JULY 27, 2020

Other restaurants never completely closed but were met with the immense task of sharing new protocols and offerings at a sometimes seemingly dizzying rate, including offerings of curbside pickup, delivery options and revised hours of operation, as well as in implementing preemptive customer safety precautions.

Innovation 576

Innovation Marketing Loyalty Program Social Media 576

Modern Restaurant Management

OCTOBER 30, 2024

"We are seeing many restaurants, chains and independents use price value messages to win new customers and grow visits and loyalty with existing customers. However, it’s not just about slashing prices—combo deals and loyalty promotions are gaining traction as operators focus on adding value, with 9.9-yuan

Loyalty Program 251

Loyalty Program Consumer Goods Customer Experience 2025 251

Modern Restaurant Management

MARCH 24, 2025

For example, Chick-fil-A ihas used drone footage and cameras to optimize speed and accuracy at their drive-thru and Tang expects more innovation from the brand. "If The increasing accuracy of AI predictive models will accelerate delivery of high-quality foods while minimizing waste. Offer the loyalty program and gain 10 points.

Loyalty Program 305

Loyalty Program Mobile Ordering Coaching Customer Experience 305

Modern Restaurant Management

OCTOBER 10, 2023

Simplifying Loyalty Programs Efficiency in integrating loyalty programs can distinguish between successful and failed initiatives. Franchises need to ensure that loyalty programs are consistent across all locations. This means easy sign-ups, uncomplicated point systems, and a hassle-free redemption process.

Loyalty Program 486

Loyalty Program Franchise Franchising Social Media 486

Modern Restaurant Management

MARCH 10, 2025

workers now operating in a hybrid model, restaurants can focus on becoming the go-to destination for office-day meals through targeted promotions, convenient ordering options and other innovations. In our study, 35 percent of diners report increasing their takeout orders, and 28 percent use delivery more often. With 53 percent of U.S.

Loyalty Program 251

Loyalty Program 2024 Customer Experience Consumer Goods 251

Modern Restaurant Management

JUNE 12, 2024

For a deeper dive, Modern Restaurant Management (MRM) magazine reached out to Yevgeni Tsirulnik, SVP, Innovation and Incubation at Toshiba Global Commerce Solutions How should restaurant operators approach digital investments moving forward? What are some things restaurant operators can do to deliver a better delivery experience?

Loyalty Program 473

Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 473

Modern Restaurant Management

MAY 13, 2024

But two non-negotiables have remained strong for diners: convenience and loyalty. Loyalty Reigns Supreme Although consumers may be more selective on where and when they dine out, they still want to frequent their favorite restaurants and access any deals possible. They also want convenience and frictionless digital experiences.

Pricing 493

Pricing Loyalty Program Mobile Ordering Customer Service 493

Modern Restaurant Management

DECEMBER 9, 2020

That path lies in innovation and adaptation, both of which restaurants have demonstrated in spades. Full-service restaurants pivoted quickly to curbside pickup, takeout and delivery. Case in point: the Pret A Manger program costs $26.60 But in general, restaurants have had to chart their own path to recovery.

Loyalty Program 484

Loyalty Program Customer Service Consumer Goods Online Ordering 484

Modern Restaurant Management

MAY 17, 2023

As one of the largest generations of consumers, they continually influence the ways restaurants innovate, and there are identifiable characteristics that differentiate Gen Z consumers from their older counterparts. Loyalty rewards don’t have to include discounts and coupons anymore.

Loyalty Program 474

Loyalty Program Mobile Ordering Social Media Online Ordering 474

Modern Restaurant Management

JANUARY 15, 2021

Delivery and DIY. But, some owners have used this adversity as an opportunity to innovate and find alternative ways to keep their businesses running. If you have not put in a takeout or delivery program, it's not too late. If you have not put in a takeout or delivery program, it's not too late.

Social Media 527

Social Media Loyalty Program Food Safety Fine Dining 527

Modern Restaurant Management

OCTOBER 26, 2023

With the rise of on-demand delivery and easy-to-use checkout technology driving consumer demand for quick service, restaurant operators are implementing modern payment solutions that provide a more seamless and customer-friendly dining experience ahead of the busy holiday shopping season. remain eager to dine out. In the U.S. In the U.S.

Customer Experience 474

Customer Experience Mobile Ordering Loyalty Program Point of Sale 474

ChowNow

FEBRUARY 21, 2025

Mobile ordering has become the preferred method for customers, with 71% saying they would rather use a restaurants branded mobile app over third-party platforms because its more affordable, easy to use, and personalized due to loyalty programs. Online ordering and delivery apps. Here is an example of a restaurants branded app.

2025 195

2025 Loyalty Program Mobile Ordering Online Ordering 195

Modern Restaurant Management

FEBRUARY 1, 2022

Smart QSR and fast casual chains like Chipotle and Shake Shack reconfigured their strategies to lean heavily into delivery apps, digital ordering, and loyalty programs. Get your digital ducks in a row: Your app, loyalty program, and digital ordering solution are just as important as when restaurants were closed.

Fast Casual 493

Fast Casual Dine-in Casual 2022 493

Modern Restaurant Management

SEPTEMBER 3, 2024

When restaurants find their perfect blend of tools, they can transform challenges into opportunities for growth and innovation. Technology opens the doors for efficiency and innovation while meeting guest demands for seamless, convenient experiences. This gradual method minimizes disruption and gives your team time to adapt.

Loyalty Program 458

Loyalty Program POS Online Ordering Customer Experience 458

Modern Restaurant Management

APRIL 7, 2020

However, history shows time and again: businesses that continue marketing through downturns emerge stronger, and enjoy robust consumer loyalty. Businesses that continue marketing through downturns emerge stronger, and enjoy robust consumer loyalty. Haven’t partnered with a food delivery service like GrubHub or Postmates?

Marketing 507

Marketing Tip Distribution Loyalty Program Mobile Ordering 507

Modern Restaurant Management

MARCH 13, 2024

To revitalize the workforce and enhance operational efficiency, it is imperative that we boldly explore innovative solutions across reskilling, retention, and robotics. This can ultimately lead to lower customer satisfaction and loyalty. Investing in comprehensive training programs is key to meeting these skill requirements.

Loyalty Program 491

Loyalty Program Customer Service Customer Experience Insurance 491

Modern Restaurant Management

JANUARY 31, 2025

The research found that businesses worldwide – particularly restaurants – intend to experiment more in 2025, especially with customer retention programs like loyalty, as they face the triple challenge of sustained high inflation, shrinking consumer wallets and the need to raise prices across the board.

Marketing 221

Marketing Loyalty Program 2024 2025 221

Modern Restaurant Management

MARCH 11, 2022

There are several related practices that I think we’re going to see prevail as dining brands look for innovative ways to not just survive but thrive. These co-marketing initiatives could tie in-game accomplishments to QSR brand offers and rewards, like purchasing points or other loyalty incentives. Appeal to Mobile Gamers.

2022 520

2022 Marketing Fast Casual Mobile Ordering 520

Modern Restaurant Management

MARCH 11, 2025

Adaptability became non-negotiable as takeout, delivery, and digital ordering shifted from secondary revenue streams to essential lifelines." Self-ordering kiosks, QR codes, mobile apps and loyalty reward cards have created more personalized experiences, which increase the likelihood customers will return.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

Modern Restaurant Management

DECEMBER 20, 2023

While these tools have so far proven revolutionary as time-savers, the months ahead will reward innovation-minded restaurant leaders willing to go beyond these entry-level AI uses and find new ways to leverage it for improved customer engagement, back-end data processing and more. Their commentary, however, was telling.

2023 492

2023 Loyalty Program Mobile Ordering Consumer Goods 492

Modern Restaurant Management

AUGUST 19, 2020

In this edition of MRM News Bites, we feature a webinar that looks into the future of restaurants, face pay, delivery robots, drone delivery and a new venture for MRM. PopID accounts also tie to loyalty programs for automatic credit with every purchase. The Main Course. US Foods Ghost Kitchens. US Foods Holding Corp.

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Customer Service 515

Goliath Consulting

OCTOBER 16, 2024

Online Ordering and Delivery Management: With the increasing demand for delivery and takeout services, integrating online ordering capabilities is critical. An organized tech stack also ensures that delivery services are efficiently managed, reducing delays and miscommunications.

Operations 150

Operations Loyalty Program Front of House Online Ordering 150

Modern Restaurant Management

JANUARY 13, 2021

.” Insight #1: 30 percent of respondents reported using drive-thru and takeout more or much more than pre-pandemic, and 25 percent increased their use of delivery. Respondents reported forming new habits as a result of the pandemic, primarily turning to contactless, delivery, and takeout options in the wake of stay-at-home orders.

2021 488

2021 Consumer Goods Fast Casual Loyalty Program 488

Modern Restaurant Management

JANUARY 8, 2024

Other advancements include: integrating data from various sources, including social media, reviews, and loyalty programs, to gain a holistic view of customer behaviour as well as as well as the implementation of real-time analytics for immediate insights into customer behaviour and preferences. Nothing is fraud proof.

2024 539

2024 Loyalty Program Cash Management Customer Experience 539

Modern Restaurant Management

FEBRUARY 25, 2021

Among the other insights: Restaurants expect 62 percent of their revenue to come from takeout or delivery in 2021. 58 percent of restaurants prefer to use their own app or website for delivery. 42 percent of restaurants plan to invest in customer loyalty programs.

Social Media 395

Social Media Retail Website Management Online Ordering 395

Modern Restaurant Management

APRIL 27, 2020

Additional funding has been allocated for the Paycheck Protection Program (PPP ). “Our We Help You Make It approach has always been about helping operators succeed, and never has that been more important than it is today,” said Jim Osborne, senior vice president of customer strategy and innovation at US Foods.

Mobile Ordering 494

Mobile Ordering Webinar Loyalty Program Online Ordering 494

Modern Restaurant Management

OCTOBER 18, 2021

We saw “homegating” become a trend in 2020 and have concluded that because of the innovations being introduced in the space, it will continue for years to come as consumers are now accustomed to enjoying direct-to-consumer food and beverage options. In fact, The Distilled Spirits Council reported that U.S. sales rose 7.7

Loyalty Program 493

Loyalty Program Online Ordering Mobile Ordering Beverage 493

Modern Restaurant Management

JULY 26, 2024

That means providing clear, action-oriented messages, delivered through proper delivery channels. Leverage a combination of your website, social media platforms, news outlets, in-store signs, app notifications, loyalty program emails, etc. To accomplish this: Prepare in advance. Rely on tech tools.

Communication 465

Communication Food Safety Social Media Loyalty Program 465

Modern Restaurant Management

DECEMBER 21, 2022

The technology space is still the “wild west” in the spirits realm, and it is likely that technology will continue to innovate, and inevitably consolidate, the playing field. Expand Customer Loyalty : This year, many restaurants didn’t necessarily see a drop in topline sales, but instead suffered drops in visit frequency.

2023 493

2023 Loyalty Program Mobile Ordering Customer Experience 493

Modern Restaurant Management

AUGUST 17, 2020

Americans preferred to pick-up their food (38 percent US vs. 22 percent UK), while the UK preferred home-delivery (57 percent UK vs. 33 percent US). Restaurants vs. delivery services. Despite the popularity of third-party delivery apps, many consumers prefer to interact directly with the restaurant itself.

2020 493

2020 Mobile Ordering Loyalty Program Food Safety 493

Modern Restaurant Management

DECEMBER 16, 2021

Given the increase in off-premise, we expect to see more drive-thru’s similar in format to Checkers & Rally’s iconic double drive-thru model, which dedicates one lane to traditional consumer drive-thru service and one to e-commerce only, including pre-paid digital orders for pickup and third party-delivery orders.

2022 450

2022 Food Supply Back of House Kitchen Safety 450

Modern Restaurant Management

AUGUST 5, 2020

TouchBistro acquired Boston-based TableUp, a provider of loyalty and marketing solutions for the restaurant industry. and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. TouchBistro Acquires TableUp.

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Modern Restaurant Management

APRIL 17, 2023

Moreover, mobile applications for restaurant smart order provide such options as work with reserves and kitchen notification, payments accepting, work with combos and discounts (that can help restaurants to operate loyalty programs). This innovative system helps to discipline a team through an additional control that cannot be cheated.

Mobile Ordering 518

Mobile Ordering Cash Management Online Ordering Front of House 518

Modern Restaurant Management

APRIL 27, 2020

Additional funding has been allocated for the Paycheck Protection Program (PPP ). “Our We Help You Make It approach has always been about helping operators succeed, and never has that been more important than it is today,” said Jim Osborne, senior vice president of customer strategy and innovation at US Foods.

Webinar 463

Webinar Loyalty Program Online Ordering Social Media 463

Modern Restaurant Management

JANUARY 12, 2022

Early in the pandemic, 72 percent of operators invested in delivery and mobile/online ordering to boost revenue during mandated stay-at-home orders according to TD's 2020 survey, and it appears the popularity of these offerings is here to stay. Investment in delivery and mobile ordering pays off.

2022 539

2022 Mobile Ordering Guest Recovery Point of Sale 539