7 Shifts

FEBRUARY 8, 2024

The ripple effects of the pandemic continue: the National Restaurant Association finds that off-premises dining continues to happen much more frequently than before, with 66% of consumers more likely to order takeout in 2023 than they were before the pandemic. ChowNow ChowNow is a customized online ordering app for restaurants.

Management 352

Management Management Operations Mobile Ordering 352

Modern Restaurant Management

AUGUST 26, 2024

Online food delivery thrives as phones become one-stop shops for ordering and tracking meals. This convenience has made the online food delivery market massive, with global revenues of over $1 trillion in 2023 alone. They must choose whether to use third-party online ordering platforms or handle delivery in-house.

Delivery 179

Delivery Mobile Ordering Online Ordering Customer Service 179

7 Shifts

SEPTEMBER 20, 2021

Delivery, scheduling, inventory management, reservations, and guest management have seen technological advancements over the past few years, and it's just the beginning. Online and Mobile Ordering Systems. Online ordering and delivery are one of the fastest growing aspects of the restaurant industry, up 124% in 2020.

Technology 370

Technology Front of House Social Media Back of House 370

Focus POS

DECEMBER 4, 2020

This increased demand for online ordering and delivery, paired with various social distancing regulations, caused a massive shift in the restaurant industry. Restaurateurs struggling to stay afloat without patrons in the dining room turned to online ordering to keep revenue trickling in. Can it improve efficiency?

Online Ordering 146

Online Ordering Ordering Mobile Ordering Customer Experience 146

Modern Restaurant Management

MAY 15, 2023

Less than two decades ago, restaurant-quality meal delivery was largely limited to pizza and Chinese takeout. Today, the global food delivery app industry is predicted to reach $320 billion by 2029 — up from $140 billion in 2022. You can also consider creating your own mobile app. Consumers crave convenience.

Customer Experience 197

Customer Experience Delivery Loyalty Program Mobile Ordering 197

7 Shifts

AUGUST 12, 2021

Data acquired about your actual consumers can be used in both online and offline marketing campaigns. Consider online marketing for restaurant engagement to be a long-term commitment. Short messages can be sent straight from a software app to a user via a mobile app or a web browser. Online Delivery.

Marketing 397

Marketing Email Marketing Loyalty Program Social Media 397

7 Shifts

AUGUST 20, 2020

They include: Labor management software Order management software Inventory management software Guest engagement software Contactless, mobile payment processors 5 Tools to Use to Increase Operational Efficiency in Restaurants Did you know that 48% of restaurants use three or more tech vendors?

Technology 293

Technology Mobile Ordering Dietary Restrictions Cash Management 293

7 Shifts

OCTOBER 23, 2020

In an era when enabling online ordering is essential to running a restaurant, having an online presence for your restaurant is critical. These social networks don't have the capabilities your restaurant needs to become an online business. However, relying on your restaurant's Facebook page or Instagram just won't cut it.

Website Management 370

Website Management Online Ordering Hiring SEO 370

Modern Restaurant Management

DECEMBER 8, 2020

The advent of on-demand food delivery can be traced back to the early 2000s when the use of GrubHub, Seamless and numerous other online and mobile food-ordering systems became commonplace among college students and young professionals throughout the United States. So, is menu scraping legal?

Delivery 197

Delivery Menu Mobile Ordering Online Ordering 197

7 Shifts

MARCH 16, 2020

COVID-19 is already impacting restaurants across the world—some more than others, with restaurants and other eating establishments being shut down by government order across the country. Focus on other channels like third-party delivery. Offer discounts on delivery/takeout. Encourage guests to order take-out or delivery.

Management 369

Management Management Employee Relations Kitchen Safety 369

Modern Restaurant Management

MARCH 5, 2021

A well-designed restaurant website will help bring guests from online into your restaurant’s front door. Forty percent of mobile visitors will leave your site if it takes more than 3 seconds to load. This may seem like a minor point but too many websites use small fonts making the site difficult to read, especially on mobile.

Mobile Ordering 196

Mobile Ordering Online Ordering Social Media Food Order 196

7 Shifts

OCTOBER 22, 2024

With 90% of diners checking a restaurant online before visiting, you also need a strong online presence to attract and boost reservations. Let’s explore 26 proven online marketing strategies to help your restaurant thrive. If your website isn’t optimized for mobile, you could be losing out on potential customers.

Book 195

Book Marketing Email Marketing Social Media 195

Lavu

NOVEMBER 1, 2023

Starting a food delivery business can really make a difference for restaurants or any food business, helping them reach more people and make more money. First, it’s super important to have a smooth and efficient delivery system. By following these tips, restaurants can use food delivery to reach more people and make more money.

Delivery 167

Delivery Food Online Ordering Mobile Ordering 167

Modern Restaurant Management

MARCH 25, 2021

In just three weeks, they created a native solution that allowed Clover restaurant merchants to enable online ordering for delivery or curbside pickup. This digital innovation has been helpful for small business, with roughly 20 percent of all transaction volume for Clover restaurants running through online ordering.

Mobile Ordering 245

Mobile Ordering Online Ordering Small Business Customer Experience 245

7 Shifts

SEPTEMBER 16, 2020

Here's what the team at Hamburger Mary's did to alter their operations in order to keep customers and staff safe during the pandemic: PPE - Customers must wear face masks at all times except when eating or drinking. The coffee shop has two brick and mortar locations and a mobile cart called Teeny the Trolley.

Airlines 370

Airlines Food Safety Mobile Ordering Website Management 370

Modern Restaurant Management

DECEMBER 20, 2021

With customers opting for alternatives to dine-in, restaurants adapted to build solutions to offer takeout, delivery and curbside pickup options. The concept goes far beyond a simple online menu or QR code. Every dine-in experience starts with a menu, so having yours available online is the first step to going contactless.

Mobile Ordering 227

Mobile Ordering Online Ordering Consumer Goods Customer Experience 227

Modern Restaurant Management

OCTOBER 8, 2021

Many small business owners added online storefronts and delivery services to help sustain their business admidst vanishing in-store customers, but they now face a new economic threat – friendly fraud. For restaurant owners, it’s delivery dine and dash. Taking pictures of all items in a delivery order.

Mobile Ordering 199

Mobile Ordering Online Ordering Front of House Customer Service 199

Modern Restaurant Management

JULY 28, 2022

Some great examples for restaurants are: How often the customer orders. What the customer orders. Which of your locations the customer orders from most. What the customer orders. How the customer prefers to order (for delivery, for pick-up or to dine-in). How long it takes your team to prepare an order.

Loyalty Program 208

Loyalty Program Mobile Ordering Email Marketing Online Ordering 208

Modern Restaurant Management

OCTOBER 26, 2021

Most notably is the shift to mobile and the way in which consumers patronize their favorite restaurants. Of course, delivery also spiked, but the underlying thread between each of these dining preferences is the use of mobile for ordering and pick-up. Owning the End-to-End Experience.

Mobile Ordering 218

Mobile Ordering Download Fast Casual Customer Experience 218

Modern Restaurant Management

MARCH 26, 2021

The impact of the global pandemic has fast-tracked the restaurant industry's need for digital ordering, particularly for off-premises dining options. million users of food delivery apps in the U.S., Digital ordering channels are vital for your restaurant’s success in 2021. and up to 53.9 million by the end of 2023.

Ordering 226

Ordering Mobile Ordering Online Ordering Email Marketing 226

Modern Restaurant Management

MAY 18, 2021

But as reality of the pandemic sunk in and dining rooms remained closed, it became apparent that ordering delivery and takeout was the best way to help restaurants weather the storm — and there was a significant consumer appetite to do so. By August 2020, Americans reported ordering takeout 2.4

Delivery 168

Delivery Kitchen Safety Social Media Online Ordering 168

Focus POS

APRIL 16, 2020

Though your regular in-house dining may be closed down, you can leverage pickup and delivery services to stay in business while ensuring the safety of employees and customers alike. . Set up Designated Pickup and Delivery Space. This can also streamline your pickup and delivery operations. . Download our FocusON brochure.

Delivery 160

Delivery Front of House Mobile Ordering Download 160

7 Shifts

JANUARY 26, 2022

When several locations and staff members are involved, difficulties might arise for tasks like off-premise catering setup or cross-location inventory ordering. However, Sunday actually sees an uptick in demand for online and delivery orders. Tracking employee engagement and satisfaction.

Management 459

Management Management Restaurant Law Hiring 459

Modern Restaurant Management

OCTOBER 27, 2020

We’ve seen entire states reopen and re-close in short order due to spikes in cases. So innovative chains are instead doubling down on the safer service option: takeout and delivery. Go All In on Digital Delivery. Even back in 2017, Domino’s was seeing 90% of its orders being placed through its app or online.

Innovation 223

Innovation Hiring Mobile Ordering Kitchen Safety 223

Modern Restaurant Management

OCTOBER 27, 2022

But whether it’s mobile apps, kiosks, tablet-wielding employees, or AI and ML tools, they all rely on QSRs having a sound network infrastructure in place. Enabling Flexible Ordering. Flexible ordering has become an expectation for restaurant customers – from fine dining to quick service.

Mobile Ordering 197

Mobile Ordering Online Ordering Front of House Customer Experience 197

Modern Restaurant Management

NOVEMBER 19, 2019

Consumer demand has majorly fueled food delivery, and traditional restaurants which used to see barely five-to-ten percent of their total revenue being driven by online orders as recently as three years ago, now see over 30 percent of their revenue come from delivery platforms.

Delivery 145

Delivery Front of House Back of House Mobile Ordering 145

7 Shifts

JULY 16, 2021

Mobile Coffee Shops (Carts and Trucks). Make sure you're diligent about asking what a wholesale supplier's order minimums are as well as their order turnaround time. Will it be a coffee kiosk, mobile coffee shop, or a coffee shop with or without seating? Your POS should not just take orders and process payments.

License 459

License Hiring Equipment Small Business 459

Modern Restaurant Management

MARCH 11, 2022

Increased Emphasis on Online Ordering. This combination of pressures has brands doubling down on digital ordering – effectively reducing the labor cost of this process. Appeal to Mobile Gamers. At the same time, the labor shortage means that associates need to be focused on high-value activities.

2022 208

2022 Marketing Fast Casual Mobile Ordering 208

Modern Restaurant Management

JULY 15, 2020

During a pandemic, drone delivery may also enable restaurants to serve customers who feel uncomfortable picking up food from a restaurant or having a delivery drivers come to their homes. In November of 2016, Domino’s began experimental drone pizza deliveries in New Zealand. The first is a waiver of Part 107.31

Delivery 193

Delivery Restaurant Law Insurance Food Safety 193

Modern Restaurant Management

FEBRUARY 4, 2020

” The space earned that moniker because staff used it to handle delivery orders from a multitude of online platforms. He also added a POS system and created a mobile-friendly website. That meant that orders came into the deli on about nine different tablets and a fax machine.

Hospitality 230

Hospitality Online Ordering Mobile Ordering Customer Service 230

Social Hospitality

AUGUST 25, 2019

C ustomer interaction points can range from mobile apps, third-party food aggregator apps, social media, and chat apps. Streamline Reservations and Order Management Restaurant employees devote a lot of time to reservation management and customer orders. One of those avenues is Chatbots.

Social Media 253

Social Media Mobile Ordering Email Marketing Website Management 253

Modern Restaurant Management

MAY 14, 2020

Ensuring a positive digital customer experience entails optimizing various channels and technological infrastructure to improve how customers navigate a restaurant’s online persona. And with economic uncertainty looming, many consumers are ordering out less frequently and cooking at home more.

Customer Experience 223

Customer Experience Online Ordering Social Media Mobile Ordering 223

Modern Restaurant Management

AUGUST 25, 2021

Ninety-eight percent of consumers used digital ordering in some form in the last 18 months and 70 percent prefer to order digitally over in-person, according to results from a customer ordering preferences survey from Koala. Among the key findings: 70 percent of people surveyed prefer to order digitally over in-person.

Ordering 211

Ordering Mobile Ordering Loyalty Program Online Ordering 211

Modern Restaurant Management

MAY 20, 2020

It should contain all the obvious items like the extra sanitary practices you're going through, your adjusted hours of operation, and an overview of any special services you're offering like curbside pickup or no-contact delivery. The Power of Mobile-First Design. Sell Those Gift Cards Online.

Mobile Ordering 234

Mobile Ordering Email Marketing Online Ordering Point of Sale 234

Modern Restaurant Management

DECEMBER 28, 2020

Delivery and take-out will continue to be the most popular way consumers will get their restaurant meals in a COVID and post-COVID world. One, the new normal will become the old normal, and a takeout- and delivery-first model will become the standard in the restaurant industry. Here are their responses. To read part one, click here.

2021 230

2021 Mobile Ordering Loyalty Program Kitchen Safety 230

Modern Restaurant Management

SEPTEMBER 23, 2020

Businesses have been forced to pivot away from on-premises dining to offer on-line ordering and take-out services. The people that answer the phone for takeout orders are now your frontline for customers. They need to be attentive to customer needs and develop the ability to upsell or offer alternatives while taking orders.

Customer Experience 239

Customer Experience Customer Service Fast Casual Mobile Ordering 239

Cheetah

APRIL 26, 2021

But one thing, in particular, can make all the difference between a successful food truck business and a total debacle: Choosing the right food delivery system. In this article, we look at the new delivery trends that are already taking over the food truck industry and how to choose the one that’s right for your mobile eatery business.

Food Truck 148

Food Truck Delivery 2021 Mobile Ordering 148