7 Shifts

FEBRUARY 8, 2024

The ripple effects of the pandemic continue: the National Restaurant Association finds that off-premises dining continues to happen much more frequently than before, with 66% of consumers more likely to order takeout in 2023 than they were before the pandemic. ChowNow ChowNow is a customized online ordering app for restaurants.

Management 352

Management Management Operations Mobile Ordering 352

Modern Restaurant Management

AUGUST 26, 2024

Online food delivery thrives as phones become one-stop shops for ordering and tracking meals. This convenience has made the online food delivery market massive, with global revenues of over $1 trillion in 2023 alone. They must choose whether to use third-party online ordering platforms or handle delivery in-house.

Delivery 179

Delivery Mobile Ordering Online Ordering Customer Service 179

7 Shifts

JANUARY 26, 2021

Ordering online, paying with mobile phones, scanning QR codes for a menu, and a ton of takeout, are just a part of dining out now. Here are a few ideas: Contactless is King While contactless cards, drop off delivery, app-based payments, and QR codes have been around, the pandemic has made them more popular than ever.

2021 370

2021 Front of House Social Media Mobile Ordering 370

7 Shifts

FEBRUARY 7, 2024

After that, the most popular back-office technologies were accounting software (55%), mobile payments (52%), and third-party food delivery services (51%). Delivery, scheduling, inventory management, reservations, and guest management have seen technological advancements over the past few years, and it's just the beginning.

Technology 312

Technology Mobile Ordering Social Media Online Ordering 312

Modern Restaurant Management

MAY 15, 2023

Less than two decades ago, restaurant-quality meal delivery was largely limited to pizza and Chinese takeout. Today, the global food delivery app industry is predicted to reach $320 billion by 2029 — up from $140 billion in 2022. When it comes to delivery, you can take the process into your own hands.

Customer Experience 197

Customer Experience Delivery Loyalty Program Mobile Ordering 197

Modern Restaurant Management

JUNE 30, 2022

Within the F&B sector, the pandemic has spurred the rise in online deliveries, prompting restaurants to upgrade their legacy systems, as a means of meeting customer demands. During the transition to online operating models, there are several challenges that companies could face. Easier Order Management.

Delivery 167

Delivery Food Online Ordering Food Order 167

Lavu

FEBRUARY 28, 2020

In fact, the demand for online restaurant ordering continues to grow among restaurant consumers. Restaurant owners and managers consistently look for solutions that allow customers to place orders online and have food delivered fast. An online ordering and delivery system is crucial for the modern restaurant.

Online Ordering 103

Online Ordering Delivery Ordering Point of Sale 103

Deliverect

DECEMBER 27, 2020

The Inception of Online Ordering. In 1994, a customer placed an online order for a pizza from Pizza Hut, marking the first ever online order recorded in the United States. And while online ordering methods have diversified and become more widely available since, the general premise remains the same.

Online Ordering 120

Online Ordering Ordering Mobile Ordering Point of Sale 120

7 Shifts

SEPTEMBER 16, 2020

Here's what the team at Hamburger Mary's did to alter their operations in order to keep customers and staff safe during the pandemic: PPE - Customers must wear face masks at all times except when eating or drinking. They set up an online store and local delivery service to sell coffee beans.

Airlines 370

Airlines Food Safety Mobile Ordering Website Management 370

Lavu

NOVEMBER 1, 2023

Starting a food delivery business can really make a difference for restaurants or any food business, helping them reach more people and make more money. First, it’s super important to have a smooth and efficient delivery system. By following these tips, restaurants can use food delivery to reach more people and make more money.

Delivery 167

Delivery Food Online Ordering Mobile Ordering 167

7 Shifts

DECEMBER 17, 2020

Customer retention is important because it measures how good your restaurant is at making your customers happy and bringing them back in the door (or ordering delivery). Once every few days, add that info to a spreadsheet of customer relationship management software like Constant Contact or HubSpot. You have to earn it!

Loyalty Program 370

Loyalty Program Social Media Email Marketing Customer Service 370

7 Shifts

OCTOBER 22, 2024

With 90% of diners checking a restaurant online before visiting, you also need a strong online presence to attract and boost reservations. To do so, you must have an optimized website and engaging social media profiles. Let’s explore 26 proven online marketing strategies to help your restaurant thrive.

Book 195

Book Marketing Email Marketing Social Media 195

Modern Restaurant Management

APRIL 2, 2021

Although they did have online ordering in place utilizing third-party delivery services, the processes were not efficient and changes needed to be made to successfully manage the influx of online orders, owner Dani Mai explained. Pho MPH also highlighted their delivery options on their social media channels.

Online Ordering 201

Online Ordering Website Management Social Media Customer Service 201

7 Shifts

AUGUST 20, 2020

They include: Labor management software Order management software Inventory management software Guest engagement software Contactless, mobile payment processors 5 Tools to Use to Increase Operational Efficiency in Restaurants Did you know that 48% of restaurants use three or more tech vendors?

Technology 293

Technology Mobile Ordering Dietary Restrictions Cash Management 293

7 Shifts

FEBRUARY 15, 2022

You post that content online on all those different social platforms. In his work, he realized that many employees get thrust into management positions without any training. So he created a universal training manual, his book— The Surprise Restaurant Manager. For smaller restaurants, it may just be an owner and general manager.

Social Media 448

Social Media Hiring Website Management Hospitality 448

7 Shifts

JULY 16, 2021

See why 500,000+ restaurant pros choose 7shifts for scheduling and team management. See why 500,000+ restaurant pros choose 7shifts for scheduling and team management. Small Business Administration 's website. POS system which includes both the hardware and software to process orders, manage staff and run your business.

License 459

License Hiring Equipment Small Business 459

Modern Restaurant Management

MARCH 20, 2020

If you’re like me, chances are you’ve probably ordered food online or through an app at least once in the last couple of weeks. Curbside pickup, takeout and delivery have become buzzwords in the past week. The same can be said for their employees, who oftentimes aren’t properly trained in managing data threats.

Online Ordering 216

Online Ordering Email Marketing Franchise Franchising 216

Social Hospitality

AUGUST 25, 2019

Streamline Reservations and Order Management Restaurant employees devote a lot of time to reservation management and customer orders. That changes when you use a conversational chatbot on the website, mobile app, or social media. They can also send such promotional offers on social media, your website, and the app.

Social Media 253

Social Media Mobile Ordering Email Marketing Website Management 253

7 Shifts

JULY 25, 2024

Offering additional services, like delivery and takeout, meal kits and subscription boxes, and even catering and hosting special events can unlock new growth opportunities. Delivery and takeout 60% of American consumers reported ordering delivery or takeout once a week.

2024 243

2024 Loyalty Program Point of Sale Online Ordering 243

7 Shifts

APRIL 23, 2021

Staff are now tasked with policing masking, moving heavy furniture to configure outdoor dining, and packaging to-go orders. The past year has turned servers into expert delivery packers, challenge chefs' creativity, and flipped the role of a restaurant manager on its head. Do you need someone to make deliveries part-time?

Hiring 370

Hiring Front of House Back of House Food Safety 370

The Restaurant Times

FEBRUARY 14, 2021

Online ordering has flourished with time and completely transformed the way restaurants deliver food. Customers are now seeking convenience and expecting timely and hygienic doorstep delivery options. This article discusses how restaurants can enhance customer loyalty by customizing their online ordering system. .

Online Ordering 98

Online Ordering Ordering Mobile Ordering Social Media 98

Modern Restaurant Management

FEBRUARY 4, 2020

” The space earned that moniker because staff used it to handle delivery orders from a multitude of online platforms. He also added a POS system and created a mobile-friendly website. That meant that orders came into the deli on about nine different tablets and a fax machine.

Hospitality 230

Hospitality Online Ordering Mobile Ordering Customer Service 230

Modern Restaurant Management

MAY 14, 2020

Ensuring a positive digital customer experience entails optimizing various channels and technological infrastructure to improve how customers navigate a restaurant’s online persona. And with economic uncertainty looming, many consumers are ordering out less frequently and cooking at home more.

Customer Experience 223

Customer Experience Online Ordering Social Media Mobile Ordering 223

Modern Restaurant Management

JUNE 24, 2021

Creating and deliver engaging content, maintaining customer communications, establishing an online presence, reviewing data-driven analytics, setting up paid advertising initiatives…all of these important steps take time. Think for a moment about your restaurant’s current online presence. Can they view your menu online?

Marketing 203

Marketing Social Media Mobile Ordering Website Management 203

Modern Restaurant Management

FEBRUARY 4, 2022

Restaurants will also explore delivery options beyond costly third-party partnerships, and hike delivery menu prices to make the channel more lucrative as off-premise demand holds steady. A short menu can slim down the food costs through streamlined inventory management, as well as reduced food waste. Delivery Options.

2022 218

2022 Customer Service Online Ordering Website Management 218

7 Shifts

AUGUST 18, 2020

Most customers are ready to go back and will follow protocols 21% Most customers are ready to go back but will NOT follow protocols 76% Most customers are still NOT ready to go back to restaurants 3% What ordering and delivery channels have you implemented in your restaurant? Interested in getting more restaurant industry insights?

Social Media 195

Social Media Online Ordering Email Marketing Website Management 195

7 Shifts

NOVEMBER 5, 2019

This post will walk you through creating, optimizing, and managing your restaurant business profile not only for single-site restaurants, but also multi-location restaurants and franchises. It gives you a strong online presence when potential customers are searching for nearby restaurants. What is a Google My Business Account?

Website Management 253

Website Management Customer Service Customer Experience Book 253

Modern Restaurant Management

MARCH 26, 2021

The impact of the global pandemic has fast-tracked the restaurant industry's need for digital ordering, particularly for off-premises dining options. million users of food delivery apps in the U.S., Digital ordering channels are vital for your restaurant’s success in 2021. and up to 53.9 million by the end of 2023.

Ordering 226

Ordering Mobile Ordering Online Ordering Email Marketing 226

The Restaurant Times

JULY 14, 2020

Over the years, the online ordering culture has flourished and completely transformed the way restaurants deliver food. Customers are now seeking convenience and expecting timely and hygienic doorstep delivery options. How To Optimize Online Ordering Experience And Increase Customer Loyalty.

Online Ordering 97

Online Ordering Ordering Loyalty Program Social Media 97

Modern Restaurant Management

DECEMBER 20, 2021

With customers opting for alternatives to dine-in, restaurants adapted to build solutions to offer takeout, delivery and curbside pickup options. The concept goes far beyond a simple online menu or QR code. Every dine-in experience starts with a menu, so having yours available online is the first step to going contactless.

Mobile Ordering 227

Mobile Ordering Online Ordering Consumer Goods Customer Experience 227

Modern Restaurant Management

APRIL 5, 2022

As per a recently published report by Future Market insights, the Takeaway and Delivery Food market is going to witness accelerated demand in the coming years with online food platforms. As restaurants shuttered across the world due to the pandemic in 2020, deliveries and takeout orders soared.

Online Ordering 196

Online Ordering Website Management Point of Sale Inventory 196

Modern Restaurant Management

MARCH 27, 2020

Like many restaurant brands, we’ve temporarily closed a number of locations and pivoted to offering only takeout and delivery at the ones that remain open. Our brand has adapted to this unprecedented situation in several different ways, primarily through digital ordering and special promotions. So why are we doing this?

Healthcare 214

Healthcare Social Media Online Ordering Website Management 214

Modern Restaurant Management

JANUARY 12, 2023

We’ll see the consolidation of restaurant tech solutions into all-in-one platforms that can leverage approved guest data to build direct relationships, deliver exceptional experiences, and increase repeat visits and orders. How will restaurants further embrace an omnichannel approach to ordering next year?

2023 197

2023 Online Ordering Social Media Website Management 197

Modern Restaurant Management

NOVEMBER 19, 2020

In fact, as digital platforms have become more prominent during the pandemic for ordering takeout and delivery, restaurants can use the time their customers spend on their smart phones to their advantage. The Customer Online Journey Needs to be at the Forefront.

Social Media 215

Social Media Online Ordering Coupons Advertising 215

Modern Restaurant Management

JUNE 15, 2021

Delivery and curbside pick-up reduced on-site staffing. The ingrained customer behavior over the past year, delivery, mobile orders, curbside pick-up, will likely continue. Digitize Your Ordering Function and Enhance Your Presence. Third-party fees to restaurants can run 15-30 percent, eating margin on delivery orders.

Technology 203

Technology Loyalty Program Front of House Online Ordering 203

Modern Restaurant Management

MARCH 11, 2022

Increased Emphasis on Online Ordering. This combination of pressures has brands doubling down on digital ordering – effectively reducing the labor cost of this process. If you are not reading this article on Modern Restaurant Management , please reconsider your reading choices and visit the original source.

2022 208

2022 Marketing Fast Casual Mobile Ordering 208

Modern Restaurant Management

NOVEMBER 16, 2020

Not too long ago, the restaurant storefront and menu helped to attract customers, but now an online presence is more important than ever. So how do you optimize your online presence and dominate local search results? To do this, nothing could be easier: just go to the Google My Business website and create your account.

SEO 214

SEO Website Management Online Ordering Information 214