Modern Restaurant Management

MAY 15, 2023

Less than two decades ago, restaurant-quality meal delivery was largely limited to pizza and Chinese takeout. Today, the global food delivery app industry is predicted to reach $320 billion by 2029 — up from $140 billion in 2022. When it comes to delivery, you can take the process into your own hands.

Customer Experience 493

Customer Experience Delivery Loyalty Program Mobile Ordering 493

Modern Restaurant Management

APRIL 6, 2022

In addition to restaurant operators opening or transitioning to the ghost kitchen strategy, grocers are also exploring this new concept. In an increasingly competitive market, operators can implement useful technologies to ensure success. Consumers now expect the delivery of products and services with the tap of an app.

Operations 491

Operations Kitchen Safety Food Safety Waste 491

Modern Restaurant Management

JUNE 17, 2024

” Those words from Katherine Pendrill, Senior Manager, Content Marketing at TouchBistro, should be quite telling for restaurant operators as they point out the opportunity that exists to reach a valuable audience. On average, Gen Z diners say they'd only wait up to 33 minutes for a delivery order. average of 43 percent.”

Operations 473

Operations Loyalty Program Mobile Ordering Consumer Goods 473

Modern Restaurant Management

SEPTEMBER 24, 2021

Delivery is an essential part of restaurants nowadays, which is why there are more restaurants partnering with third-party delivery services, even if they already have their own in-house delivery. But the only thing harder than managing one delivery system is simultaneously managing two. Monitor Order Sources.

Delivery 537

Delivery Insurance Online Ordering Customer Service 537

Modern Restaurant Management

NOVEMBER 21, 2022

This inflation at the customer–facing end of the restaurant business has largely been fuelled by rapidly increasing operating costs – by as much as 11.7 These increased menu prices deter more diners, and then the operators are again forced to increase costs or decrease spending on quality products to survive.

Operations 492

Operations Cash Management Seasonal Menu Loyalty Program 492

Modern Restaurant Management

SEPTEMBER 16, 2024

As the QSR industry becomes increasingly crowded, understanding operations from the inside out is more crucial than ever. As competition intensifies, companies must innovate and streamline operations to stay ahead. Here are my top tips on driving streamlined operations that generate results.

Leadership 450

Leadership Operations Loyalty Program Guest Recovery 450

Modern Restaurant Management

JUNE 30, 2023

” Simple concept yet much harder to pull off for today’s restaurants struggling to harmonize in-store, drive-thru, delivery and curbside experiences for both customers and employees. ” This was both a technology and operational fail due to lack of proper testing/QA and employee training.

Operations 449

Operations Mobile Ordering Customer Experience Online Ordering 449

Modern Restaurant Management

SEPTEMBER 26, 2023

is the second-largest online food delivery market​ and generated an estimated $218B in revenue in 2022. The job of telling apart real bad behavior from regular problems becomes a puzzle for delivery apps. In addition, businesses and food delivery apps should be on the lookout for suspicious activity to avoid CNP.

Delivery 493

Delivery Food Consumer Goods Food Order 493

Modern Restaurant Management

OCTOBER 6, 2023

By taking a proactive approach to risk identification and mitigation, restaurants can help prevent downtime, improve operational efficiency, and make data-driven decisions to optimize resource allocation and enhance overall productivity. Restaurants should leverage IoT to optimize their operations and elevate safety, quality, and efficiency.

Food Safety 504

Food Safety Operations Management Management 504

Modern Restaurant Management

AUGUST 29, 2022

Restaurant management and operations personnel are always on the search for proactive ways to increase operational efficiency and reduce waste while complying with local regulations. Transparency across operations allows corrective actions to take place before an incident occurs. Leveraging Digital Visibility.

Operations 473

Operations Food Safety Kitchen Safety Front of House 473

Modern Restaurant Management

JULY 13, 2022

Direct Delivery. One of the benefits of operating a single-location restaurant is that you do not have to comply with rules and regulations of larger chain franchises. In order to succeed in 2022, it’s important that single-location restaurants consider what choices will get them on par with chain franchises.

Franchise 536

Franchise Franchising Operations Loyalty Program 536

Modern Restaurant Management

JANUARY 16, 2025

In 2023, a study carried out in Europe and North America took a much closer look at delivery sustainability. The results demonstrated that online consumers seek delivery services from providers committed to carbon-neutral processes. Now, multiply that single delivery by the 20 or 30 trips taken to make a good profit.

Sustainability 251

Sustainability Delivery Food Recycling 251

EATER

APRIL 10, 2024

Tomekah George Wonder’s big idea for food delivery is to own every aspect of the process, from recipe development to the moment it ends up at your door A few weeks ago, chef JJ Johnson launched a new restaurant concept in downtown Brooklyn. Wonder has shown a savvy curatorial eye reminiscent of the early days of delivery app Caviar.

Delivery 356

Delivery Cash Management Point of Sale Back of House 356

ChowNow

MARCH 13, 2025

Managing delivery orders shouldnt feel like running an obstacle course, but for many restaurant operators, thats exactly what it is. Juggling multiple food delivery apps means switching between tablets, manually entering orders into the POS, and trying to keep track of ever-changing fees and commissions.

Delivery 195

Delivery Food Food Order Point of Sale 195

Modern Restaurant Management

DECEMBER 26, 2024

With cashless transactions and delivery services becoming the norm, diners are enjoying faster, more streamlined dining journeys. Cashless payment systems will encourage more point-of-sale system attacks Point-of-sale systems are a foundational component of a restaurant’s daily operations.

2025 558

2025 Point of Sale Food Supply 2024 558

7 Shifts

FEBRUARY 8, 2024

A full 55% of consumers consider takeout and delivery essential to their restaurant experience. However, Eat App's capabilities touch so much more than reservations: payments, email marketing , and streamlined operations all come with this app. Apple | Android 19. Apple | Android 22.

Management 367

Management Management Operations Mobile Ordering 367

Modern Restaurant Management

MARCH 2, 2023

Whether you own or operate a bar, restaurant, hotel, resort, casino, or sports venue, your ability to control costs and deliver a satisfying CX depends on many factors. For consumer-facing services and experience providers, the lack of a cohesive, thoughtful payments strategy can exacerbate their CX challenges and operating costs.

Operations 410

Operations Loyalty Program Mobile Ordering Consumer Goods 410

Modern Restaurant Management

DECEMBER 18, 2023

Ultimately, after a tumultuous few years, 2023 was better than many operators predicted. According to the survey data, 45 percent of operators reported a surge in same-day sales between August 2022 and August 2023. Automation is key in saving operators time and money by improving efficiency and streamlining repetitive tasks.

2024 506

2024 2023 Back of House 2022 506

Modern Restaurant Management

JANUARY 16, 2025

In 2023, a study carried out in Europe and North America took a much closer look at delivery sustainability. The results demonstrated that online consumers seek delivery services from providers committed to carbon-neutral processes. Now, multiply that single delivery by the 20 or 30 trips taken to make a good profit.

Sustainability 221

Sustainability Delivery Recycling Food 221

7 Shifts

FEBRUARY 8, 2024

A full 55% of consumers consider takeout and delivery essential to their restaurant experience. However, Eat App's capabilities touch so much more than reservations: payments, email marketing , and streamlined operations all come with this app. Apple | Android 19. Apple | Android 22.

Management 352

Management Management Operations Mobile Ordering 352

Modern Restaurant Management

AUGUST 16, 2022

When I read that more than half of restaurant operators said it will be a year or more before business conditions return to normal, and they expect food, labor and occupancy costs to impact profit margins in 2022, it made me think. By 2002, my partner and I founded a second operation: Sea Dog Brewing Co., Yes and no.

Delivery 493

Delivery 2002 Consumer Goods Food Order 493

ChowNow

FEBRUARY 28, 2025

Managing multiple third-party delivery platforms can feel like running several businesses at once. Each system has its own tablet, order flow, and set of requirements, making it difficult to keep up with operations smoothly. Here are the biggest takeout problems operators contend with on a daily basis. Order management issues.

Delivery 195

Delivery Online Ordering POS Customer Service 195

Modern Restaurant Management

DECEMBER 29, 2022

Closures, supply chain problems, labor shortages, technology, and inflation are just a few of the challenges operators have faced in recent years. Technology acquisitions will drive consolidation, which coincides with demand from operators. The immediate 2022 labor crunch has been extremely painful for operators.

2023 531

2023 Technology Back of House Customer Experience 531

Modern Restaurant Management

FEBRUARY 4, 2022

This instability will push operators to trim costs by shortening menus and investing in labor-saving technology to free up cash for wage increases. Restaurants will also explore delivery options beyond costly third-party partnerships, and hike delivery menu prices to make the channel more lucrative as off-premise demand holds steady.

2022 547

2022 Customer Service Online Ordering Website Management 547

Modern Restaurant Management

SEPTEMBER 15, 2023

Nearly every restaurant in the United States relies on a Point of Sale (POS) system for the majority of its front-of-house operations. Not only can that become frustrating for your guests, but it can also make in-house operations much more difficult. Your delivery management and online ordering will also be impacted.

POS 520

POS Front of House Cash Management Online Ordering 520

Modern Restaurant Management

MARCH 28, 2022

Let’s look at some of the challenges facing the industry and how changing trends are helping operators work toward a brighter future. The spike of take out and delivery orders that began with covid makes it all too easy to forget that prior to March 2020, guests had already begun moving that direction. billion in five years.

2022 530

2022 FOH BOH Recruiting 530

Modern Restaurant Management

DECEMBER 30, 2024

Fast food and food delivery gradually began changing that equation. In 2022, with the introduction of ChatGPT, we saw restaurants – and just about everyother industry – look for ways to incorporate artificial intelligence within their customer operations.

Customer Experience 519

Customer Experience Loyalty Program Dietary Restrictions 2025 519

Modern Restaurant Management

JULY 7, 2022

Smart Ways to Integrate the Delivery App Experience into Your Food Service Model. When a food historian someday drafts a history of how the restaurant industry survived the pandemic, food delivery apps will arise as one of the heroes of that story. After all, delivery apps and take-away service were the true lifelines of lockdown.

Delivery 474

Delivery Customer Service Food Order Customer Experience 474

Modern Restaurant Management

APRIL 5, 2022

Various existing and new companies are adopting this trend to reduce operational expenses and risks. As per a recently published report by Future Market insights, the Takeaway and Delivery Food market is going to witness accelerated demand in the coming years with online food platforms.

Online Ordering 491

Online Ordering Website Management Point of Sale Inventory 491

Modern Restaurant Management

FEBRUARY 1, 2022

More than half of restaurant operators said it would be a year or more before businesses conditions return to normal with food, labor, and occupancy costs are expected to remain elevated, and continue to impact restaurant profit margins in 2022, according to the National Restaurant Association's 2022 State of the Restaurant Industry report.

2022 518

2022 2030 Food Supply Recruiting 518

Modern Restaurant Management

JANUARY 12, 2022

The pandemic has permanently altered the consumer-restaurant relationship with operators investing in technology and real estate to align with changing consumer preferences, according to the 2021 Restaurant Franchise Pulse survey, conducted by TD Bank. Investment in delivery and mobile ordering pays off.

2022 539

2022 Mobile Ordering Guest Recovery Point of Sale 539

Modern Restaurant Management

OCTOBER 26, 2021

Of course, delivery also spiked, but the underlying thread between each of these dining preferences is the use of mobile for ordering and pick-up. Similarly, the State of Mobile 2021 report by App Annie found mobile orders of food and food delivery in the US grew by 105 percent in the past year. Owning the End-to-End Experience.

Mobile Ordering 546

Mobile Ordering Download Customer Experience Fast Casual 546

Modern Restaurant Management

MARCH 11, 2025

. – Jackie Abril-Carlile, Auguste Escoffier School of Culinary Arts Culinary Instructo r and Executive chef and general manager at North Mountain Brewing Everything Has Changed At the onset of COVID, most fast casual restaurants went from primarily dine-in business to mostly takeout and delivery models.

Loyalty Program 329

Loyalty Program Mobile Ordering Customer Experience Online Ordering 329

Modern Restaurant Management

DECEMBER 14, 2021

According to the National Restaurant Association’s State of the Industry report, 68 percent of customers say they are more likely to purchase takeout or delivery of food than they were before the pandemic. In addition, 75 percent of restaurant operators say recruiting employees was their top challenge, the highest level ever recorded.

2022 508

2022 Employee Relations Outdoor Fast Casual 508

Modern Restaurant Management

DECEMBER 19, 2024

In the restaurant industry, advances in payment processing and payment technology are driving significant changes, influencing everything from customer experience and operational efficiency to revenue generation and security. According to Statista , the global online food delivery market size was valued at $151.5

2025 447

2025 Loyalty Program Mobile Ordering Online Ordering 447

Modern Restaurant Management

MAY 23, 2023

For lengthy periods over the course of two years, businesses were forced to operate solely on a take-out and delivery basis, and it soon became evident that everybody would need to up their game. Consumers ordering deliveries still want to make sure it feels like they are treating themselves.

Customer Service 419

Customer Service Dietary Restrictions Delivery Online Ordering 419