Modern Restaurant Management

AUGUST 14, 2024

Here’s the scene of a restaurant using third-party delivery… Dine-in customers walk into the smell of delicious food, but the atmosphere feels more like a busy train station than a place to eat. ’s order. Your restaurant gets a chargeback for both orders. They often pick up the wrong one in their rush.

Delivery 179

Delivery Food Order Customer Experience Dine-in 179

Modern Restaurant Management

JUNE 28, 2022

The prominence of food delivery and service robots has increased in the overall restaurant industry. In order to deal with these uncertainties, the top players had to work on bringing in technological advancements to survive and recover from the losses caused by the pandemic. Contactless Food Delivery- Robots Taking Over the Streets.

Delivery 230

Delivery Food Customer Service Front of House 230

Social Hospitality

JANUARY 5, 2022

For most restaurants, the focus remains on delivery and pickup to serve customers. The pandemic’s toll on restaurants was more limited than otherwise because of delivery services. Even remote parts of the world embraced restaurant and food delivery apps like never before. Emphasize Delivery.

Mobile Ordering 459

Mobile Ordering Customer Service Food Safety Delivery 459

7 Shifts

AUGUST 22, 2024

A Ghost Restaurant take orders through online apps (like Uber Eats, Grubhub, and Skip the Dishes) and prepare food exclusively for pick-up, take-out and delivery customers. Savvy restaurateurs have developed the virtual restaurant concept alongside the exploding third party delivery app market to capture incremental revenue increases.

Online Ordering 370

Online Ordering Customer Service Delivery Food Order 370

Modern Restaurant Management

FEBRUARY 7, 2023

” noises chirping from veritable command centers of tablets in restaurants throughout the country have become a ubiquitous symphony thanks to the staying power of third-party delivery apps offering unparalleled convenience and accessibility to consumers.

Delivery 196

Delivery Front of House Back of House Fine Dining 196

Modern Restaurant Management

OCTOBER 24, 2023

Surging prices have been top of mind for consumers for two years and counting, leaving restaurant leaders questioning how inflation might influence diners’ behavior and overall spending habits, including their usage of digital ordering and third-party delivery apps– both of which gained momentum during the pandemic.

Ordering 197

Ordering Online Ordering Loyalty Program Customer Experience 197

Modern Restaurant Management

MAY 15, 2023

Less than two decades ago, restaurant-quality meal delivery was largely limited to pizza and Chinese takeout. Today, the global food delivery app industry is predicted to reach $320 billion by 2029 — up from $140 billion in 2022. When it comes to delivery, you can take the process into your own hands.

Customer Experience 197

Customer Experience Delivery Loyalty Program Mobile Ordering 197

Modern Restaurant Management

SEPTEMBER 26, 2023

is the second-largest online food delivery market​ and generated an estimated $218B in revenue in 2022. The job of telling apart real bad behavior from regular problems becomes a puzzle for delivery apps. In both instances, the customer requests a refund, even if they did, in fact, receive the order.

Delivery 197

Delivery Food Consumer Goods Food Order 197

7 Shifts

JANUARY 11, 2021

This guide includes ideas and checklists for everything from keeping your staff healthy to optimizing your ordering platforms. Order Cleaning Supplies such as disinfectant, paper products, mop heads, and floor cleaner The staff at Ruby's Cafe in New York City, a 7shifts' customer Optimize Your Labor ?? Update Your Online Presence ??

Guest Recovery 358

Guest Recovery Online Ordering Outdoor Front of House 358

Social Hospitality

FEBRUARY 25, 2021

Everything you do should funnel customers towards your mobile menu to encourage takeout orders. Pull up an online order form. Rather than take a stroll down the street, customers found new restaurants via Google searches like “burritos near me” or “steakhouse delivery.” Delivery Apps. Mobile Menus. Social Media.

2021 434

2021 Social Media Mobile Ordering Online Ordering 434

7 Shifts

JUNE 20, 2022

A ghost kitchen (also known as a delivery-only restaurant, cloud kitchen, or dark kitchen) is a restaurant that is solely focused on cooking to-go meals. One ghost kitchen may contain multiple units where different brands can prepare food for delivery, and in some cases, pickup. What are the benefits of a ghost kitchen model?

Front of House 435

Front of House Food Truck Back of House Social Media 435

Lavu

NOVEMBER 1, 2023

Starting a food delivery business can really make a difference for restaurants or any food business, helping them reach more people and make more money. First, it’s super important to have a smooth and efficient delivery system. By following these tips, restaurants can use food delivery to reach more people and make more money.

Delivery 167

Delivery Food Online Ordering Mobile Ordering 167

7 Shifts

JANUARY 26, 2021

Ordering online, paying with mobile phones, scanning QR codes for a menu, and a ton of takeout, are just a part of dining out now. Here are a few ideas: Contactless is King While contactless cards, drop off delivery, app-based payments, and QR codes have been around, the pandemic has made them more popular than ever.

2021 370

2021 Front of House Social Media Mobile Ordering 370

7 Shifts

FEBRUARY 7, 2024

After that, the most popular back-office technologies were accounting software (55%), mobile payments (52%), and third-party food delivery services (51%). Delivery, scheduling, inventory management, reservations, and guest management have seen technological advancements over the past few years, and it's just the beginning.

Technology 312

Technology Mobile Ordering Social Media Online Ordering 312

7 Shifts

SEPTEMBER 15, 2021

Suggestive selling is a sales tactic that encourages guests to order something that is different from what they had planned to order or usually order in an effort to increase the check size and make their experience better. When guests order items that are priced slightly higher, check sizes go up, and tips in turn with them.

Loyalty Program 369

Loyalty Program Customer Experience Customer Service Point of Sale 369

7 Shifts

SEPTEMBER 20, 2021

Delivery, scheduling, inventory management, reservations, and guest management have seen technological advancements over the past few years, and it's just the beginning. Online and Mobile Ordering Systems. Online ordering and delivery are one of the fastest growing aspects of the restaurant industry, up 124% in 2020.

Technology 370

Technology Front of House Social Media Back of House 370

7 Shifts

FEBRUARY 4, 2021

From paper schedules and lineups around the block, to 7shifts and delivery-only doughnuts, it’s safe to say that Beechwood has evolved a lot in recent years—mostly thanks to COVID. Now, with COVID-19 restrictions and social distancing best practices, they’ve transformed their business model to be pre-ordered delivery & takeout only. “At

Operations 370

Operations Book Small Business Communication 370

7 Shifts

NOVEMBER 17, 2021

Consider two worst-case scenarios: A customer orders extra guacamole but your restaurant is all out of avocados or, on the other hand, you've just walked past a crate of rotten, unusable (and expensive!) You'll also be less likely to order too much of any ingredient, which leads to food waste. Deliveries. The Compare Method.

Inventory 370

Inventory Management Management Point of Sale 370

7 Shifts

FEBRUARY 8, 2024

The ripple effects of the pandemic continue: the National Restaurant Association finds that off-premises dining continues to happen much more frequently than before, with 66% of consumers more likely to order takeout in 2023 than they were before the pandemic. ChowNow ChowNow is a customized online ordering app for restaurants.

Management 367

Management Management Operations Mobile Ordering 367

7 Shifts

OCTOBER 9, 2020

Diners are turning to online ordering in increasing numbers because of COVID-19 pandemic restrictions on on-premise dining. According to a survey conducted by S&P Global Market Intelligence, 40% of Americans are ordering more food for takeout and delivery now than they were before the pandemic. Online ordering - Ditto.

Design 397

Design Online Ordering Mobile Ordering Social Media 397

7 Shifts

MAY 25, 2020

Chefs pride themselves on their sparkling kitchens, and during COVID-19, customers need more than ever to be reassured of the cleanliness and safety of ordering from your restaurant. Ensure clean & safe delivery ?? leave at the door, leave in the lobby, etc) when they make the order. Ensure safe customer pickup ??

FOH 338

FOH BOH Kitchen Safety Cash Management 338

7 Shifts

MARCH 25, 2022

With the growth of digital ordering and delivery, there is less reliance on more front of house roles, with the brunt of the work being shifted to the kitchen. The most significant being Delivery , down 42% percent, and Driver , down 21% percent. As we move into 2020, in-house delivery staff are increasing uncommon.

Fast Casual 370

Fast Casual Casual Front of House Point of Sale 370

7 Shifts

FEBRUARY 8, 2024

The ripple effects of the pandemic continue: the National Restaurant Association finds that off-premises dining continues to happen much more frequently than before, with 66% of consumers more likely to order takeout in 2023 than they were before the pandemic. ChowNow ChowNow is a customized online ordering app for restaurants.

Management 352

Management Management Operations Mobile Ordering 352

7 Shifts

DECEMBER 16, 2020

Outdoor dining One way they evolved their operations was by taking advantage of San Francisco’s new shared spaces program to extend their dining outdoors in order to keep revenue up. Delivery & takeout Initially, The Snug followed what many restaurants were doing by implementing their own takeout and delivery service.

Back of House 284

Back of House FOH Front of House Point of Sale 284

7 Shifts

AUGUST 12, 2021

Online Delivery. Younger and older generations are becoming increasingly accustomed to ordering their food using a phone app or by visiting their favorite restaurant's website and purchasing food in a few clicks. Online ordering applications should keep the customer's attention and be simple to use. The answer is yes.

Marketing 397

Marketing Email Marketing Loyalty Program Social Media 397

7 Shifts

MARCH 16, 2020

COVID-19 is already impacting restaurants across the world—some more than others, with restaurants and other eating establishments being shut down by government order across the country. Focus on other channels like third-party delivery. Offer discounts on delivery/takeout. Encourage guests to order take-out or delivery.

Management 369

Management Management Employee Relations Kitchen Safety 369

7 Shifts

APRIL 3, 2020

By now, many states and provinces have either mandated reductions in seating or the closure of dining areas, with most restaurants turning to takeout and delivery. During the COVID-19 situation, evaluate how many BOH staff you need to keep up with delivery and takeout demand.

BOH 368

BOH POS Influencer Point of Sale 368

7 Shifts

DECEMBER 17, 2020

Customer retention is important because it measures how good your restaurant is at making your customers happy and bringing them back in the door (or ordering delivery). Your staff, too, needs to feel engaged and empowered to do their job quell in order to succeed. You can provide excellent delivery service as well.

Loyalty Program 370

Loyalty Program Social Media Email Marketing Customer Service 370

Culinary Cues

JULY 12, 2020

The kitchen lights are back on, deliveries arrive, the battery of ranges is fired up, and cooks (some of us) are welcomed back. They are pointed to their table and reminded to wear their mask until fully seated, told that the menu is on line (no more physical menus here), and that the server will take their order shortly.

Front of House 417

Front of House Back of House Dine-in Food Truck 417

EATER

APRIL 10, 2024

Tomekah George Wonder’s big idea for food delivery is to own every aspect of the process, from recipe development to the moment it ends up at your door A few weeks ago, chef JJ Johnson launched a new restaurant concept in downtown Brooklyn. Wonder has shown a savvy curatorial eye reminiscent of the early days of delivery app Caviar.

Delivery 142

Delivery Cash Management Point of Sale Back of House 142

Thrive POS

OCTOBER 8, 2024

How to Manage Your Google Business Profile and Modify Delivery Providers for Your Restaurant Google Business Profile allows restaurants to manage various aspects of their online presence, including enabling and modifying delivery providers.

Delivery 142

Delivery POS Online Ordering Customer Service 142

7 Shifts

APRIL 15, 2020

Foot traffic has dropped for the majority of restaurants in North America, with revenue switching to online ordering and pickups instead. The order can be placed through the phone or online, and in both cases can notify the user through text and/or email that order is ready to pick up. Promote, promote, promote!

Online Ordering 362

Online Ordering Email Marketing Social Media Food Order 362

Modern Restaurant Management

JANUARY 4, 2023

Despite inflation taking its toll, many people are continuing to prioritize and enjoy the convenience of takeaway and food delivery with recent Deliverect data revealing that more people are purchasing delivery orders today than they were before the recent increase in the cost of living. percent for the year ending in October.

Social Media 197

Social Media Delivery Consumer Goods Customer Experience 197

7 Shifts

JUNE 3, 2020

This pop-up take-out and delivery restaurant are helping to support first responders of COVID-19. When you place your order, you’re given the option to donate a pie or chicken to the Front Lines. In just 10 days, the non-profit received over 1,000 online donations just by people placing orders online.

Front of House 63

Front of House Online Ordering Kitchen Safety Food Safety 63

7 Shifts

JULY 25, 2024

Offering additional services, like delivery and takeout, meal kits and subscription boxes, and even catering and hosting special events can unlock new growth opportunities. Delivery and takeout 60% of American consumers reported ordering delivery or takeout once a week. and 15% of the total bill.

2024 243

2024 Loyalty Program Point of Sale Online Ordering 243