Modern Restaurant Management

APRIL 9, 2025

Customers expect seamless online ordering, loyalty programs, and delivery options, and franchise systems need to invest in tech to stay competitive. Customers expect seamless online ordering, loyalty programs, and delivery options, and franchise systems need to invest in tech to stay competitive.

Loyalty Program 251

Loyalty Program Franchising Franchise Fast Casual 251

EATER

NOVEMBER 15, 2024

Robert Sietsema/Eater NY Wonder wants to fix food delivery — so it just acquired Grubhub On November 13, Wonder, the company that describes itself as “a new kind of food hall,” announced its acquisition of the established food ordering and delivery platform Grubhub. How is Wonder different from other delivery platforms?

Food 301

Food 2024 2023 2025 301

Modern Restaurant Management

DECEMBER 23, 2024

In 2025, expect to see more restaurants and bars adopting eco-friendly practices, such as reducing food waste, sourcing locally, and using energy-efficient equipment. Cloud-based POS systems, mobile ordering platforms, and delivery-focused kitchen setups will remain vital tools for navigating uncertainty.

2025 346

2025 Hospitality Bar Customer Experience 346

Modern Restaurant Management

JUNE 15, 2021

Delivery and curbside pick-up reduced on-site staffing. The ingrained customer behavior over the past year, delivery, mobile orders, curbside pick-up, will likely continue. Similarly, third-party delivery services such as DoorDash and Uber Eats, which each reportedly doubled their business last year, rely on restaurant digital menus.

Technology 508

Technology Loyalty Program Front of House Online Ordering 508

Modern Restaurant Management

DECEMBER 14, 2020

Although food delivery has long been popular for certain types of food, pandemic restrictions and consumer preferences hastened the expansion of food delivery for almost all food and meals. Food delivery can be done either through the restaurant itself or through unrelated third-party online food delivery services.

Restaurant Law 518

Restaurant Law Presentation Audits Coupons 518

Modern Restaurant Management

JANUARY 2, 2025

The Off-Premises Dining Shift: Food That Travels Well Delivery and pickup continue to dominate the pizza market as off-premises dining solidifies its role in customer behavior. As for third-party delivery services like DoorDash, Uber Eats and GrubHub, they’ll remain a significant part of the off-premises dining ecosystem.

2025 251

2025 Online Ordering Franchising Franchise 251

Modern Restaurant Management

APRIL 2, 2025

Identify essential SKUs that are susceptible to supplier performance issues: Late deliveries and price volatility must be closely monitored to reduce vulnerabilities. Resilience is about more than just sourcing strategies. Medical supplies illustrate this well.

Supplies 251

Supplies Inventory Sourcing Operations 251

Modern Restaurant Management

MARCH 3, 2025

Social media, online reviews, and delivery platforms make digital branding just as important as physical branding. Another challenge many restauranteurs might not be considering is the impact third-party delivery services like Door Dash have on your brand. Branding isn’t just visual – it’s a full sensory experience.

Social Media 251

Social Media Customer Experience Email Marketing Loyalty Program 251

Modern Restaurant Management

AUGUST 25, 2020

Additional care should be taken to ensure that the sources of outside air have proper clearances from other building exhaust sources such as grease or toilet exhaust. Airflow within restaurants should flow from cleaner sources to dirtier sources – from dining areas to kitchens, restrooms to pick up / delivery spaces and more.

Design 531

Design Guest Recovery Consumer Goods Fine Dining 531

Modern Restaurant Management

MARCH 18, 2025

From mobile wallets and contactless payments to QR codes and autonomous delivery systems, consumers expect their interactions with brands to be effortless. Balancing speed with sustainability, personalization with privacy, and affordability with indulgence will be key to meeting the evolving expectations of today’s diners.

2025 322

2025 Sustainability Social Media Customer Experience 322

Modern Restaurant Management

MAY 23, 2023

For lengthy periods over the course of two years, businesses were forced to operate solely on a take-out and delivery basis, and it soon became evident that everybody would need to up their game. Consumers ordering deliveries still want to make sure it feels like they are treating themselves.

Customer Service 419

Customer Service Dietary Restrictions Delivery Online Ordering 419

Modern Restaurant Management

MAY 13, 2024

To stay in the know, 46 percent of today’s diners want the ability to view their loyalty point balance, 48 percent want to place a delivery request and 56 percent want to track their order from their mobile device. The Index revealed 57 percent of consumers have canceled a delivery order after seeing the additional fees.

Pricing 493

Pricing Loyalty Program Mobile Ordering Customer Service 493

Modern Restaurant Management

FEBRUARY 17, 2021

Chicago-based Foodhaul is a digital platform that partners with chefs to create menus for delivery-only virtual restaurant brands. Many of our fulfillment partners take on more than one of our concepts and since we are an online platform and only available for delivery, that is where the ‘haul’ comes in to play.

Consumer Goods 474

Consumer Goods Delivery License Hospitality 474

EATER

OCTOBER 15, 2024

Food waste from all sources is responsible for eight percent of global greenhouse gas emissions, and the U.S. But restaurants have other, less visible sources of waste that also contribute to climate change. She doesn’t have time to source alternatives, she said. Induction ovens are safer to use because there is no open flame.

Compost 293

Compost Food Equipment Waste 293

Modern Restaurant Management

JULY 24, 2023

Restaurant managers must have complete visibility into their suppliers’ sourcing practices to ensure their ingredients are safe, healthy, and high-quality. Restaurant managers must ensure that their suppliers’ sources are trustworthy, and their products are high-quality. Transparency is crucial in restaurant supply chains.

Supplies 419

Supplies Sustainability Food Supply Food Safety 419

Modern Restaurant Management

JANUARY 27, 2022

As a result, ghost kitchens, delivery-focused kitchens without a storefront or dining area, are growing in popularity. Traditional restaurants – with their huge overhead costs – just aren’t built for high delivery demand. Make sure food comes from safe source s. Deliver foods safely.

Kitchen Safety 530

Kitchen Safety Food Safety Audits Food 530

Modern Restaurant Management

AUGUST 9, 2022

Luckily, those tools already exist, enabling restaurant owners to save money, expedite contactless set-up and payments, and even fulfill customer orders directly (no outside delivery app necessary) on platforms that stay in-line with the restaurant’s brand image. It’s a connected way to ensure the customer remains happy.

Loyalty Program 503

Loyalty Program Mobile Ordering Kitchen Safety Online Ordering 503

ChowNow

FEBRUARY 13, 2025

77% of diners look at a restaurants website before going out to eat or ordering takeout or delivery. It also helps your business avoid third-party delivery app fees that can add up quickly. Instead of paying a percentage of every order to a delivery platform, you keep full control over pricing and profits.

Social Media 195

Social Media Online Ordering SEO Email Marketing 195

Modern Restaurant Management

FEBRUARY 4, 2022

Restaurants will also explore delivery options beyond costly third-party partnerships, and hike delivery menu prices to make the channel more lucrative as off-premise demand holds steady. Sourcing ingredients locally or from all-natural farms. Delivery Options. Focus on seasonal produce to ensure peak freshness.

2022 547

2022 Customer Service Online Ordering Website Management 547

Modern Restaurant Management

NOVEMBER 24, 2020

Use this time to invest in training, develop relationships with potential clients and referral sources, explore possible acquisitions or new markets, and upgrade outdated technology. During COVID-19, restaurants need to be equipped to market delivery services and able to easily communicate fluctuating hours to their guests.

Cash Management 576

Cash Management Social Media Seasonal Menu Food Truck 576

Modern Restaurant Management

MAY 10, 2021

This presents an opportunity for foodservice operations to stand out by elevating guest experience in the age of COVID-19, giving consumers a sense of exceptional service and memorable experiences they used to source from restaurants. The area of restaurant operation that presents the most opportunity for improvement is takeout and delivery.

Food Safety 487

Food Safety Customer Experience Customer Service Entertainment 487

Modern Restaurant Management

DECEMBER 14, 2021

According to the National Restaurant Association’s State of the Industry report, 68 percent of customers say they are more likely to purchase takeout or delivery of food than they were before the pandemic. Consumers are showing similar signs of permanent behavioral change. And many will continue to do so in new ways.

2022 508

2022 Employee Relations Outdoor Fast Casual 508

Modern Restaurant Management

JULY 26, 2024

That means providing clear, action-oriented messages, delivered through proper delivery channels. Work with regulatory agencies to detect the source of the problem and determine which product batch(es) were impacted. To accomplish this: Prepare in advance. Stressful situations frequently trigger uncertainty.

Communication 465

Communication Food Safety Social Media Loyalty Program 465

Modern Restaurant Management

AUGUST 31, 2020

I believe this was driven not only by our core customer base and reputation but by many others looking for clean, healthy food options across multiple channels, including Third Party delivery partners. Sourcing organic produce and ingredients will be difficult, especially if you are seeking an all-organic concept.

Food 596

Food Food Supply Franchising Franchise 596

Modern Restaurant Management

JUNE 12, 2024

Full tables, employees earning solid tips, shifts being fully staffed and the restaurant having the ability to source quality provisions at reasonable prices and dependable delivery times, are among the signs the business is thriving, according to Ben Johnston, COO of Kapitus.

Cash Management 493

Cash Management Equipment Small Business Magazine 493

Modern Restaurant Management

DECEMBER 8, 2021

But, almost overnight, restaurants saw their revenue percentages flip and were forced to pivot from dine-in to primarily drive-thrus, curbside pickups, and deliveries. Managers can act on these insights to manage staffing needs to facilitate delivery of good service and avoid burnout.

Customer Experience 531

Customer Experience Customer Service Point of Sale Dine-in 531

EATER

JUNE 28, 2021

San Francisco’s forever-ceiling on what delivery apps charge restaurants is the first in the country. Last week, San Francisco’s Board of Supervisors voted unanimously to approve a permanent cap on the delivery fees third-party apps like DoorDash and Grubhub are allowed to charge restaurants for each order.

Delivery 261

Delivery Restaurant Law Email Marketing Customer Service 261

Modern Restaurant Management

FEBRUARY 18, 2020

” Their answers touched on a variety of subjects including AI, virtual reality, virtual kitchens, staffing and retention, social media marketing, sustainability and third-party delivery. One great thing about the online delivery market is that it produces massive amounts of data. Christopher Baron of RedBaron Consulting.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

ChowNow

MARCH 7, 2025

Restaurants have access to more customer data than ever before and it comes from a wide range of sources, but many operators dont fully grasp the full extent of whats availableor how to use it effectively. Each of these sources gives you a clearer picture of your customers, their behavior, and how they interact with your restaurant.

Loyalty Program 195

Loyalty Program Email Marketing Online Ordering Point of Sale 195

Modern Restaurant Management

JUNE 25, 2020

Over the past few months, many restaurants made difficult decisions to reduce their workforce and apply a strict delivery and takeout format or pause operations entirely due to COVID-19. Potential strategies include a no-contact method for greeting customers and requesting online payment options prior to supply deliveries.

Employee Relations 547

Employee Relations Customer Experience Communication Training 547

Modern Restaurant Management

NOVEMBER 24, 2021

With restaurants still facing some difficulty sourcing their normal ingredients, consistent menu items have fallen through the cracks, and operators have faced the risk of losing their customers. The high cost of materials to build restaurant equipment has led to a lower supply, which is causing a slowdown of product delivery.

2021 474

2021 Food Supply Food Truck Supplies 474

Modern Restaurant Management

APRIL 9, 2020

The following seven tips can help restaurant managers and HR professionals navigate risk in this rapidly evolving pandemic, especially as restaurants in many jurisdictions are required to operate solely with take-out or delivery service options. Avoid misinformation, turn to reliable sources, and be your team’s trusted advisor.

Leadership 558

Leadership Kitchen Safety Employee Relations Tip Distribution 558

Modern Restaurant Management

JULY 30, 2021

Most establishments were forced to shut down their operations intermittently or limit themselves to carry out or delivery services. As a result, consumers learned to become less dependent on outside sources for meals and became accustomed to cooking at home more often than ever before.

Mobile Ordering 508

Mobile Ordering Customer Experience Customer Service Food Order 508

ChowNow

FEBRUARY 12, 2025

New concepts, ghost kitchens, and delivery-only brands are popping up constantly, making it harder for any single restaurant to stand out. Between online reservations, third-party delivery apps, and direct ordering from your website, digital interactions often happen before a guest ever steps through your doors.

2025 195

2025 Marketing Email Marketing Operations 195

Modern Restaurant Management

JUNE 18, 2021

In most restaurants, the average restaurateurs must turn to logistics solutions to help in the last mile of delivery. For example, some restaurants and delivery services recognized very early on their need to refresh ordering platforms and apps and strategically deploy contactless delivery methods. Involve the Community.

Sustainability 508

Sustainability Tip Distribution Food Food Supply 508

ChowNow

FEBRUARY 21, 2025

Use Third-Party Apps as a Gateway to Direct Ordering Third-party delivery apps like Uber Eats, DoorDash, and Grubhub can help you reach new customers, but they come with a big downsidehigh commission fees that eat into your profits. Thats why the smartest approach is to use these apps as a tool , not your main source of online orders.

Online Ordering 195

Online Ordering Ordering Email Marketing Mobile Ordering 195

Modern Restaurant Management

MARCH 11, 2022

While the top three third-party delivery services dominate the food delivery market , 70 percent of consumers prefer to order from a restaurant’s own website or mobile app, and 52 percent of US diners trust those websites and apps more than other portals. Appeal to Mobile Gamers.

2022 520

2022 Marketing Fast Casual Mobile Ordering 520