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Customer Experience in the Restaurant Industry: Reflections and Predictions through an AI Lens

Modern Restaurant Management

Restaurants can use AI to analyze customer preferences, dietary restrictions, and past orders to create tailored dining experiences. One answer to the brand loyalty challenge is to improve personalization. In 2025, I think we’ll see restaurants double down on personalization by leveraging AI.

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Cost Cutting Ideas for Restaurants: Increase Restaurant Efficiency & Reduce Costs With These New Technologies

7 Shifts

Because of COVID-19 restrictions on on-premise dining, customers are turning to takeout and delivery like never before. Through the information that you gain from reservations, you can create guest profiles and save guest preferences, like dietary restrictions or favorite dishes.

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How to Diversify Your Brand by Adapting Plant-Based Food Trends

Modern Restaurant Management

unaware of the dietary, sustainability and environmental benefits of plant-based alternatives is a key component to selling this addition to customers. Not only will advertising the meat alternative and its ingredients draw in vegans and flexitarians, but it will also accommodate those with dietary restrictions, or allergies.

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Overlooked Traits When Hiring Restaurant Managers

Modern Restaurant Management

A manager who focuses on the customer experience pays attention the slightest of details, like making sure tables are cleaned quickly after a guest leaves or those with dietary restrictions are taken care of with the same respect those who don’t have health restraints are allowed.

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From Clutter to Connection: How Regional Tastes Drive Brand Success

Modern Restaurant Management

In addition to standing out in a crowded market, restaurants must cater to guests with dietary restrictions — vegetarian, gluten-free or vegan — in a way that is both delicious and unique.

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Customization is King – How to Juggle Customization and Efficiency

Modern Restaurant Management

And, with so many people following a wide range of dietary restrictions and lifestyles, many restaurants have started trying to offer “Create Your Own” options to a market that is growing in popularity. and ultimately, they still may need to alter it from the menu options set aside for those restrictions.

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Turning Pain Points into Strengths: How to Create a 360-Degree Dining Experience

Modern Restaurant Management

As COVID-19 restrictions are lifted and the hospitality industry begins to reemerge, now is the time for restaurants to look at how to turn their pain points into strengths through technology. The pandemic has devastated the restaurant industry, with profitability and staffing levels down for the vast majority of restaurant operators.