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Customer Experience in the Restaurant Industry: Reflections and Predictions through an AI Lens

Modern Restaurant Management

Restaurants can use AI to analyze customer preferences, dietary restrictions, and past orders to create tailored dining experiences. One answer to the brand loyalty challenge is to improve personalization. In 2025, I think we’ll see restaurants double down on personalization by leveraging AI.

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MRM EXCLUSIVE: Restaurants Going Digital Require Technology That Always Works

Modern Restaurant Management

Customers’ increased demands have required the restaurant industry to innovate and adapt to provide efficient food delivery, cater to a variety of dietary restrictions, streamline ordering, and accept contactless options for payment.

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Customization is King – How to Juggle Customization and Efficiency

Modern Restaurant Management

And, with so many people following a wide range of dietary restrictions and lifestyles, many restaurants have started trying to offer “Create Your Own” options to a market that is growing in popularity. and ultimately, they still may need to alter it from the menu options set aside for those restrictions.

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Turning Pain Points into Strengths: How to Create a 360-Degree Dining Experience

Modern Restaurant Management

As COVID-19 restrictions are lifted and the hospitality industry begins to reemerge, now is the time for restaurants to look at how to turn their pain points into strengths through technology. The pandemic has devastated the restaurant industry, with profitability and staffing levels down for the vast majority of restaurant operators.

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Using Tech for Better Guest Engagement

Modern Restaurant Management

CRM systems can track customer preferences and dietary restrictions, enabling personalized menu suggestions that cater to individual needs. Restaurant operators can leverage technology to provide heightened dining experiences that transcend beyond mere convenience by integrating elements of wellness and gastronomy.

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How Technology Tools Help Restaurateurs Do More With Less

Modern Restaurant Management

Restaurant technologies help inform decisions, given that dishes can be tagged with dietary restrictions and your menu can reflect the real-time availability of the dishes you serve. Capitalize on direct-to-consumer opportunities. These days, restaurateurs are seeking ways to diversify their revenue streams.

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How Virtual Brands Can Help Restaurants Expand Their Reach and Drive Sales

Modern Restaurant Management

In this scenario, operators must walk the line of being broadly appealing enough to generate sufficient revenue to make the economic model work—but for consumers with dietary restrictions or an appreciation for the decadent, they are a great way to experiment with new dishes and flavors. Virtual Brands are Influencer Magnets.