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Customer Experience in the Restaurant Industry: Reflections and Predictions through an AI Lens

Modern Restaurant Management

2024 was a year of experimentation with AI, with restaurants testing it on customer-facing interactions, like AI drive-thru ordering, with varying degrees of success. The 700+-store chain had a challenge with the amount of time it took to schedule an interview for a new applicant once the candidate had submitted their application online.

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Using Tech for Better Guest Engagement

Modern Restaurant Management

For example, implementing a seamless online reservation system optimizes the restaurant's scheduling while offering convenience to customers. When was the last time you placed an order in a restaurant app for curbside pick-up? In what ways are restaurants investing in integrated technology right now?

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Great Expectations as Customers Show Increased Appetite for Swift Service and Customization

Modern Restaurant Management

Consumers ordering deliveries still want to make sure it feels like they are treating themselves. Now that restrictions have well and truly lifted and people are returning to restaurants, their expectations for their dining experience are considerably higher. In addition, many restaurants are now using digital menus in-house.

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The Digital Revolution, Evolving Consumer Expectations and Other Trends

Modern Restaurant Management

This past year saw the following trends: The Digital Revolution – In 2023, restaurants gravitated towards digitalization, embracing things like online ordering, mobile applications, and digital payment solutions. These adaptations were driven by evolving consumer preferences for convenience and safety.

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MRM Research Roundup: 2022 Restaurant Trends

Modern Restaurant Management

Early in the pandemic, 72 percent of operators invested in delivery and mobile/online ordering to boost revenue during mandated stay-at-home orders according to TD's 2020 survey, and it appears the popularity of these offerings is here to stay. Investment in delivery and mobile ordering pays off.

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The Restaurant of the Future

Modern Restaurant Management

Cloud kitchens will continue to grow, fueled by the expansion of centralized kitchens and the growth of online, delivery-only brands. Sustainable sourcing and transparency will continue to grow in focus for consumers over the next decade. Nutrition and Sustainability Will Drive Menus.

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MRM Research Roundup: Top F&B Trends to Watch

Modern Restaurant Management

Using DoorDash order data from January 1, 2023 to October 31, 2023, we bring you DoorDash’s Dash From the Past 2023 Trend Report. Using DoorDash order data from January 1, 2023 to October 31, 2023, we bring you DoorDash’s Dash From the Past 2023 Trend Report. Holiday Hangovers : On the days after holidays like St.

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