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Restaurant Guests in the Driver’s Seat

Modern Restaurant Management

But what do customers want from the drive-thru experience and how can QSRs better meet those needs? How will the drive-thru change in the coming years? Guests also want to be engaged and well-informed throughout the ordering process. They don't want to be left in the dark, squinting at static, outdated menu boards.

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Expanding the Definition of Value

Modern Restaurant Management

" Among the key findings: Consumers crave interactive dining : 70 percent are interested in tasting events, 52 percent in private dinners with a chef, and 50 percent in cooking classes at restaurants. 90 percent of fine dining operators say in-person dining is key to their 2025 success.

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The Next Big Bite: Bold Dining Trends and Concepts to Watch in 2025

Modern Restaurant Management

Remember when food trucks redefined street food in the early 2010s or when small plates turned casual dining into an adventure of endless flavors? In 2020, dining as we knew it disappeared overnight. Dining rooms sat empty, and the once-bustling hum of busy kitchens fell silent. Now, three years later, we see a cultural shift.

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2025 F&B Trends: Newstalgia, Stealth Health, and Botanical Beverages

Modern Restaurant Management

What can you expect to see on menus in 2025? Read on for predictions from industry insiders that include chili crunch, black limes, newstaglia, stealth health, and elevated snacking. ” Guests will have the opportunity to experience many of these trends come to life at Kimpton restaurants and bars across the globe.

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How to Elevate Guest Experience in the Age of COVID-19

Modern Restaurant Management

It’s easy for restaurant experiences to be impersonal and ordinary right now, with face masks and takeout containers dictating the nature of dining. And while it’s impressive to see how many businesses pivoted to offer these services, they are sometimes executed with less care than is given to dine-in service. Live music?

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What Will Bring Families Back to Restaurants?

Modern Restaurant Management

As families tentatively return to restaurant dining rooms, they’re filled with excitement, worry, and high expectations. More than half of the parents we surveyed are willing to dine indoors at restaurants with their kids in the next month. A Mix of Excitement and Anxiety. In fact, by late June, a quarter had already done so.

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Service Robots Solve Everyday Restaurant Problems

Modern Restaurant Management

Robots are quickly becoming an integral part of the restaurant experience in both the dining room and kitchen. In addition, a robot can be set to cruise around the dining room, offering diners extra napkins and cutlery so waiters are not tasked with these small errands. Robin Zheng. Yes – the cuteness factor is key!