Modern Restaurant Management

MARCH 4, 2024

In an earlier survey on app usage ( Q1 2023: Restaurant Apps, Loyalty Programs and Dining Choices ), RMS found that a majority of respondents had at least two restaurant apps, and nearly 40 percent of frequent users had more restaurant apps than the year before. Restaurant apps need to run seamlessly, but so do in-store operations.

Dine-in 493

Dine-in Loyalty Program 2024 2023 493

Modern Restaurant Management

DECEMBER 9, 2024

The holiday season is a huge calendar event in the restaurant industry, with bookings booming as guests look to let their hair down and enjoy a festive feast. Over the Christmas season, 63 percent of adults plan to eat out so your restaurant needs to be prepared for the increase in demand. On the other hand, no restaurant wants to risk overordering.

POS 418

POS Seasonal Menu Point of Sale Customer Experience 418

Restaurant Business

OCTOBER 23, 2024

This transformation is not just about automation; it's about creating smarter, more efficient, and more personalized dining experiences. The technology is redefining the nature of dining, working behind the scenes to make the experience more efficient, personalized, and enjoyable.

Customer Experience 306

Customer Experience Operations Back of House Customer Service 306

Modern Restaurant Management

DECEMBER 31, 2024

What can you expect to see on menus in 2025? Read on for predictions from industry insiders that include chili crunch, black limes, newstaglia, stealth health, and elevated snacking. ” Guests will have the opportunity to experience many of these trends come to life at Kimpton restaurants and bars across the globe.

2025 450

2025 Beverage Fine Dining Guest Recovery 450

Modern Restaurant Management

APRIL 24, 2024

” How a restaurant handles review responses can have significant impact as 78 percent of potential patrons consider responses to reviews as influential in their dining decisions, but only if they are personalized and informative. Reviews impact the number of diners available to your restaurant.

Dine-in 446

Dine-in Influencer Customer Service 2024 446

Modern Restaurant Management

DECEMBER 30, 2024

The restaurant experience was once solely comprised of human-to-human, in-person experiences. Fast food and food delivery gradually began changing that equation. Then, in 2020, we saw the restaurant industry go through a major digital upheaval, spurred by the COVID-19 pandemic. The goal was to get this process down to one hour, or less.

Customer Experience 519

Customer Experience Loyalty Program Dietary Restrictions 2025 519

Modern Restaurant Management

JANUARY 2, 2025

The Off-Premises Dining Shift: Food That Travels Well Delivery and pickup continue to dominate the pizza market as off-premises dining solidifies its role in customer behavior. Customers are increasingly expecting restaurant-quality food, even when dining at home. This not only frees up labor but also reduces order errors.

2025 251

2025 Online Ordering Franchise Franchising 251

Modern Restaurant Management

DECEMBER 26, 2024

With cashless transactions and delivery services becoming the norm, diners are enjoying faster, more streamlined dining journeys. The restaurant experience has quickly become a digital landscape. But this technology adoption has also introduced new cybersecurity vulnerabilities. Spurred on by the COVID-19 pandemic, cashless transactions (e.g.,

2025 558

2025 Point of Sale Food Supply 2024 558

Modern Restaurant Management

JANUARY 22, 2025

pipes intersecting walls) or wrong equipment placements. How Design Technology Improves Space and Guest Experience Every square foot counts when redesigning a fast-casual eatery or a fine dining venue. Simulating every detail, from the floor to the appliances, will help the owners budget their costs.

Design 221

Design Technology Fine Dining Fast Casual 221

Modern Restaurant Management

DECEMBER 10, 2024

Subscriptions Grow as Consumers Seek Value In a February report published by the National Restaurant Association, in their 2024 State of the Restaurant Industry report , consumers—especially Gen Z and millennials—are drawn to the value and exclusivity of subscription dining programs. Tough times build better businesses.

2025 443

2025 Loyalty Program 2024 Customer Service 443

Goliath Consulting

MARCH 26, 2025

Why Spring HVAC Maintenance Matters Unlike residential systems, restaurant HVAC units work overtimehandling kitchen heat, crowded dining rooms, and frequent door openings. Adjust thermostat settings, test system responsiveness, and ensure fans and vents are properly balanced to maintain consistent airflow throughout the dining space.

Allergens 221

Allergens Kitchen Safety Seasonal Menu Food Safety 221

Modern Restaurant Management

JUNE 5, 2023

When people think of the way AI is currently used in quick service restaurants – such as fast-food chains – they might think of AI-powered voice bots utilized at drive-thrus or AI tools to forecast inventory needs based on demand. Restaurant owners agree, as nearly half of hospitality operators in the U.S.

Dine-in 474

Dine-in Customer Service Customer Experience Inventory 474

Modern Restaurant Management

OCTOBER 22, 2024

As a general rule of thumb, if you’re determining when and how long someone works, set their pay rate, provide the equipment for them to do their jobs and directly supervise them, they are likely an employee. percent, about 87,000 positions, above their February 2020 employment peak, according to the National Restaurant Association.

Restaurant Law 332

Restaurant Law Tip Distribution Fine Dining Insurance 332

Modern Restaurant Management

NOVEMBER 11, 2024

The Tech That’s Already Here Automation in restaurants isn’t just about robots bringing food to your table or mixing drinks; it’s about redefining the dining experience altogether. This technology already exists today. Pudu Robotics and Bear Robotics are deploying food-running robots in restaurants across the globe.

Front of House 450

Front of House Food Order Seating Customer Experience 450

Modern Restaurant Management

SEPTEMBER 15, 2020

As the nation grapples with another wave of restaurant closings and reduced dining room capacity, establishments must quickly respond to the cry for innovation in the industry. But, those that embrace technology will be best equipped to weather the pandemic. Here are three ways to leverage technology for restaurant re-openings: 1.

Technology 600

Technology Guest Recovery Kitchen Safety Social Media 600

Modern Restaurant Management

JANUARY 27, 2022

As a result, ghost kitchens, delivery-focused kitchens without a storefront or dining area, are growing in popularity. The cost of running a traditional brick-and-mortar restaurant is high, and many restaurants are losing significant in-house dining business amid the ongoing pandemic. Check all equipment. Utilize digital tools.

Kitchen Safety 530

Kitchen Safety Food Safety Audits Food 530

Modern Restaurant Management

DECEMBER 5, 2024

This trend of using unique glassware to showcase specialty drinks and cocktails is growing in both fine dining and casual establishments across the country. This trend of using unique glassware to showcase specialty drinks and cocktails is growing in both fine dining and casual establishments across the country.

Fine Dining 405

Fine Dining Consumer Goods Presentation Seasonal Menu 405

Modern Restaurant Management

MARCH 10, 2025

Are people dining out more or less? The findings tell a story of shifting behaviors, digital transformation, and a new definition of value in dining. The findings tell a story of shifting behaviors, digital transformation, and a new definition of value in dining. What’s driving their choices? The reason?

Loyalty Program 251

Loyalty Program 2024 Customer Experience Consumer Goods 251

Modern Restaurant Management

SEPTEMBER 23, 2020

Businesses have been forced to pivot away from on-premises dining to offer on-line ordering and take-out services. Whether fine-dining or fast casual, great service now revolves around the customer experience you bring to every interaction. Prepare for Changing Conditions. Across the country, openings and closings are in flux.

Customer Experience 598

Customer Experience Customer Service Fast Casual Mobile Ordering 598

Modern Restaurant Management

FEBRUARY 19, 2025

This has led to a growing appeal for unique dining experiences and fast-casual concepts. While this shift isnt entirely new, it has gained momentum post-pandemic as consumers place greater value on the overall dining experience. However, with prices rising, customers are choosier about where they spend their money.

Fast Casual 221

Fast Casual Customer Experience Design Casual 221

Modern Restaurant Management

NOVEMBER 22, 2021

Now, more than ever, dining establishments need to delight customers at every touchpoint, gain real-time customer feedback and secure competitive insights. Listings are vital for guests who search online for places to dine out. But how dining establishments manage the review process varies widely.

Sustainability 568

Sustainability Guest Recovery Customer Experience SEO 568

Modern Restaurant Management

NOVEMBER 24, 2020

With some outdoor dining pilot programs coming to an end as we head into the winter months, tens of thousands of restaurants across the country will be forced to operate at a fraction of typical capacity without added outdoor seating to supplement the loss. Does your dining room layout need a social distance inspired layout?

Cash Management 576

Cash Management Social Media Seasonal Menu Food Truck 576

Modern Restaurant Management

MARCH 23, 2022

Let’s look at some different layouts that could improve your kitchen: An Island Layout – In an island configuration, all cooking equipment is found at the center of the kitchen, with countertops around the edge. This means that all equipment needed is close to hand and accessible. Leave Space for Instructions.

Design 507

Design Kitchen Safety Equipment Food Safety 507

Culinary Cues

FEBRUARY 18, 2025

You have all the right equipment and purchase your beans from a reputable one-stop wholesaler who carries a complete line of product for restaurants from cryovac strip loins and 109 ribs to dry goods, paper supplies, small restaurant equipment, and yes coffee. Is that what you believe? Is that how you want to be perceived?

Fine Dining 227

Fine Dining Small Business Customer Experience Equipment 227

Modern Restaurant Management

JANUARY 9, 2025

This focused, instant warmth provides comfort on demand, regardless if visitors are dining on a chilly patio or relaxing on an observation deck. This broad applicability and versatility ensures consistent warmth across different areas of the resort, such as patios and dining areas, observation or event decks, and cold-weather areas.

Outdoor 386

Outdoor Brewery Seating Small Business 386

Modern Restaurant Management

APRIL 6, 2022

Some ghost kitchens are even set up to house several delivery-only concepts from different operators that share equipment like refrigerators, dishwashers and more. In either case, 64 percent of consumers said they don’t plan to return to their pre-pandemic dining habits for the next several months.

Operations 491

Operations Kitchen Safety Food Safety Waste 491

Modern Restaurant Management

SEPTEMBER 9, 2022

With people dining out less, some restaurant owners are increasingly trying to cut costs to stay afloat. Take temperature checks – constantly checking equipment to ensure its optimal temperature is an essential daily task. Inflation is promptly changing the behavior of everyone. This past May, the US inflation rate rose to 8.6

Inventory 474

Inventory Equipment Waste Pricing 474

Modern Restaurant Management

NOVEMBER 14, 2024

The average restaurant operating a sit-down dining experience can miss 15-30 percent of incoming calls on average, with that number possibly being even higher during busy hours. With 59 percent of customers hanging up after calling in and waiting for a minute or less, according to Linga, restaurants are missing out on a lot of business.

Reservations 448

Reservations Online Ordering Loyalty Program Book 448

Modern Restaurant Management

JULY 27, 2021

These tools have become so commonplace that many have become an extension of the restaurant experience — so integrated into dining culture that employees and guests do not necessarily realize how tech-savvy they have become. Too Much Tech Is Not a Solution. However, adopting tech for the sake of appearing modern is not the solution.

Front of House 609

Front of House Back of House Loyalty Program Customer Experience 609

Modern Restaurant Management

FEBRUARY 2, 2024

Restaurants are no longer just about the food – they are about the complete dining experience, which includes ambiance, service speed, and personalized interaction. For example, IoT devices can notify when stock is low, or equipment is not functioning optimally.

Operations 472

Operations Front of House Customer Service Customer Experience 472

7 Shifts

NOVEMBER 15, 2024

Your staff, especially your restaurant manager, plays a crucial role in the overall dining experience. How do you handle unexpected challenges, such as equipment failure or supply shortages? Looking for someone to oversee day-to-day operations is a critical business decision that needs careful consideration.

Leadership 195

Leadership Management Management Operations 195

7 Shifts

NOVEMBER 14, 2024

Back-of-house (BOH) staff, including chefs and kitchen assistants, will focus more on food safety, food handling, and kitchen equipment use. A well-informed team improves service, enhances the dining experience, and reduces errors in the kitchen. Each restaurant has unique staff roles that require different types of training.

Training 195

Training Kitchen Safety Customer Service Food Safety 195

Modern Restaurant Management

OCTOBER 13, 2024

The restaurant industry is a case in point, where employment has yet to climb back from pandemic-induced losses. According to the National Restaurant Association (NRA), as of October 2023 eating and drinking places were 14,000 jobs below their February 2020 level.

Marketing 449

Marketing Tip Distribution Mobile Ordering Customer Experience 449

Modern Restaurant Management

DECEMBER 16, 2022

Contactless payments started as a safety precaution for many quick-service restaurants (QSRs) – allowing them to offer a curbside service that kept patrons out of the dining room. It’s a good way for restaurant owners to boost sales without raising prices, increasing capacity, or buying more equipment.

Customer Service 563

Customer Service Customer Experience Consumer Goods Food Safety 563

Modern Restaurant Management

DECEMBER 27, 2023

Where Automation Can Help For instance, automated reservation systems and AI-driven customer analytics are enabling restaurants to provide more personalized service, while robotic kitchen assistants are undertaking repetitive cooking tasks, freeing staff to focus on the creative and interpersonal aspects that elevate the dining experience.

2024 506

2024 Food Supply Kitchen Safety Influencer 506

Modern Restaurant Management

FEBRUARY 8, 2023

While Noma’s run as a Michelin restaurant is now at an end, there are many reasons why it doesn’t spell the end of fine dining cuisine as we know it. There’s a high cost in running fine dining restaurants, but the value rests in their place in society. How do we move forward from this? The answer lies in technology.

Fine Dining 493

Fine Dining Technology Front of House Sustainability 493

ChowNow

MARCH 28, 2025

Whether its through AI-powered chatbots that handle customer inquiries or advanced analytics that help you understand dining trends, AI is becoming an indispensable tool for modern restaurants. The short answer? More than you think. AI isnt about replacing peopleits about making everyday tasks faster, smarter, and easier to manage.

Front of House 195

Front of House Back of House Online Ordering Email Marketing 195