Modern Restaurant Management

OCTOBER 20, 2020

With dining rooms emptying out, downtown rents increasing, and autonomous delivery right over the horizon, many operators are wondering if that Main Street location is really worth the spend. Growth for most, after all, isn’t walking through the front door, it’s coming in online. Why are they effective right now?

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Front of House Kitchen Safety Food Back of House 508

ChowNow

MARCH 28, 2025

Whether its through AI-powered chatbots that handle customer inquiries or advanced analytics that help you understand dining trends, AI is becoming an indispensable tool for modern restaurants. More than you think. AI isnt about replacing peopleits about making everyday tasks faster, smarter, and easier to manage.

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Front of House Back of House Online Ordering Email Marketing 195

Modern Restaurant Management

JULY 15, 2021

To have a successful restaurant, the owner or manager must be skilled at managing both front-of-house and back-of-house functions. To help increase these profit margins, restaurant owners sometimes focus more on changes they can make to front-of-house, such as increasing their prices or boosting liquor sales.

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Front of House Back of House Seasonal Menu Food Order 450

Modern Restaurant Management

FEBRUARY 2, 2024

Restaurants are no longer just about the food – they are about the complete dining experience, which includes ambiance, service speed, and personalized interaction. For example, IoT devices can notify when stock is low, or equipment is not functioning optimally.

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Operations Front of House Customer Service Customer Experience 472

Modern Restaurant Management

MAY 18, 2020

: MRM Restaurant Survival Guide Updates , COVID-19 Resources for Restaurants , PPP Part Two and More News Restaurants Need to Know Now and Restaurant Reopening Resources. The form and instructions inform borrowers how to apply for forgiveness of their PPP loans, consistent with the Coronavirus Aid, Relief, and Economic Security Act (CARES Act).

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Front of House Back of House Online Ordering Kitchen Safety 520

Modern Restaurant Management

AUGUST 26, 2021

Dining rooms are open, and tables are at 100 percent capacity in most states. These conditions present an evolving challenge for restaurants when it comes to providing a safe dining experience for customers and employees, especially when it’s often unknown whether patrons are vaccinated or not. An Uncomfortable Position.

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Technology Ordering Front of House Customer Experience 568

Modern Restaurant Management

FEBRUARY 8, 2023

While Noma’s run as a Michelin restaurant is now at an end, there are many reasons why it doesn’t spell the end of fine dining cuisine as we know it. There’s a high cost in running fine dining restaurants, but the value rests in their place in society. How do we move forward from this? The answer lies in technology.

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Fine Dining Technology Front of House Sustainability 493

Modern Restaurant Management

SEPTEMBER 1, 2020

With so much focus on “going contactless”, it’s important to take steps to make sure guests feel welcome and supported in their dining experience. But it’s really a small component of the overall dining experience. Yes, ordering and payment is important. Yes, ordering and payment is important.

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Hospitality Ordering Front of House Customer Experience 576

Modern Restaurant Management

JANUARY 24, 2022

When properly deployed, they can transform the employee experience by improving daily operations, syncing front-of-house and back-of-house communication and execution, and delivering a memorable dining experience that won’t send staff to the walk-in cooler for a good cry.

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Technology Front of House Back of House Online Ordering 558

Modern Restaurant Management

MARCH 1, 2022

As brands scrambled to change their business models – whether through the adoption of touchless payments, delivery and curbside pickup, or the use of QR codes to access online menus – consumers were also forced to adapt their dining behaviors. And according to Technomic, Inc.,

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Front of House Loyalty Program Back of House Training 576

Modern Restaurant Management

DECEMBER 1, 2021

If you get your timing wrong there is the potential to lose customers, disrupt a positive dining experience, and fail to recoup your investment. In between major changes it may help to implement some front-of-house upgrades using minimal capital and labor. Your back-of-house equipment may well be long overdue for upgrades.

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Front of House Back of House Customer Experience Equipment 507

EATER

MARCH 25, 2025

A former MMA fighter who now commands more than 17 million followers on TikTok, Lee is known for his laid-back restaurant reviews, generally delivered from the front seat of his car, in which he evaluates the food from mom-and-pop restaurants of all kinds. He also hopes to open his own someday. But its a blessing.

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Social Media Small Business Front of House Point of Sale 240

Modern Restaurant Management

MARCH 11, 2025

." As we mark the fifth anniversary, MRM magazine surveyed restaurant insiders about the pandemic’s lasting impact on their businesses and the industry. The past five years have reinforced the critical intersection of digital and hospitality in the restaurant industry.

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Front of House Loyalty Program Recruiting Customer Experience 221

Modern Restaurant Management

MARCH 24, 2023

Without this assurance, gluten-free consumers are likely to take their business elsewhere – or, worse yet, leave negative reviews on popular dining apps. In particular, it’s important to prepare your staff to answer the following questions: Do you use dedicated equipment and kitchen areas to prepare gluten-free dishes?

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Training Front of House Kitchen Safety Allergens 449

Modern Restaurant Management

JANUARY 13, 2023

Since the pandemic, restaurants have endured a plethora of issues ranging from fluctuating dining restrictions to supply chain issues to rising food prices. Demand for Dining Out Isn’t Going Anywhere. But arguably no issue has proven to be as constant and bedeviling as the labor shortage.

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Front of House Back of House Online Ordering Food Order 528

7 Shifts

NOVEMBER 14, 2024

Front-of-house (FOH) staff, like servers and hosts, will need customer service training, upselling techniques, and communication skills. Back-of-house (BOH) staff, including chefs and kitchen assistants, will focus more on food safety, food handling, and kitchen equipment use.

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Training Kitchen Safety Customer Service Food Safety 195

Modern Restaurant Management

SEPTEMBER 14, 2022

We hope you enjoy your dining experience with us. You are sitting in your favorite restaurant and have placed an order on a tablet at your table. After a few seconds of placing the order, a notification appears on your messaging app. To get a receipt for your order, reply with Hi. What are AI and ML? Let’s Start With the Why.

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Front of House Mobile Ordering Loyalty Program Back of House 528

Modern Restaurant Management

APRIL 9, 2024

Moving to Multichannel Dining Experiences Dining out is… back? Moving to Multichannel Dining Experiences Dining out is… back? Restaurants know this, and it’s why they are focused on connecting the back and front of the house. So, what’s the solution?

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Modern Restaurant Management

JUNE 23, 2020

As a new normal emerges, it will be more important than ever to elevate the dining experience with experiences that are personal and delightful. As well, pick-up lockers located away from in-room dining could allow guests to pick up food without human contact. And this will take some time. Focus on the Endpoint.

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Back of House Front of House Kitchen Safety Mobile Ordering 568

Modern Restaurant Management

DECEMBER 1, 2021

When it comes to equipment that helps your restaurant run more efficiently, you’ve probably encountered phrases like “add this to your technology stack” or “these solutions will help simplify your restaurant.” Front-of-House. Henry is ready to order some dinner. Guest Management & Waitlist.

Technology 508

Technology Front of House Back of House Point of Sale 508

Modern Restaurant Management

SEPTEMBER 15, 2023

Nearly every restaurant in the United States relies on a Point of Sale (POS) system for the majority of its front-of-house operations. Not only can that become frustrating for your guests, but it can also make in-house operations much more difficult. That system needs access to the internet in order to keep functioning.

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Modern Restaurant Management

JULY 15, 2021

General managers, owners, chefs, and front-of-house must now rely more heavily on digital tools in the restaurant. “Pretty much every restaurant from fine dining to fast-casual to QSR has figured out a digital strategy, a delivery strategy, and has had to get really creative to make it to this point,” Canter said.

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Front of House Fast Casual Mobile Ordering Fine Dining 493

Modern Restaurant Management

SEPTEMBER 20, 2022

Motives like a vision for a unique dining experience, the potential of a charming space or respect for food often drive the decision to start a venue of one’s own. Word of mouth is vital for restaurants because people hesitate to try new dining venues without a personal recommendation. Word of mouth is very powerful.”

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Marketing Social Media Front of House Customer Experience 493

Modern Restaurant Management

FEBRUARY 15, 2022

With a critically shrunken talent pool, restaurants are racing to fill positions in every part of the business — front of house, back of house, and corporate teams. Across the United States, businesses are suffering from unprecedented staffing shortages in the aftermath of COVID.

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Technology Loyalty Program Fast Casual Email Marketing 563

Modern Restaurant Management

MAY 20, 2021

The closure and restriction of dine-in operations has had a devastating impact on the industry. Restaurants that once employed full front of house operations, quickly turned into crews of kitchen and expeditor staff only, employing sometimes 25-50 percent of their original staff. Roles shifted too.

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Technology Front of House Back of House Healthcare 474

Modern Restaurant Management

JUNE 29, 2020

As more restaurants in the United States receive the go-ahead to open their doors for indoor dining, Modern Restaurant Management (MRM) magazine reached out to industry experts on ways to calm employee anxiety. Do be patient with people as they adapt to a new environment and a new set of rules for dining out. Even though they have ?less

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FOH Kitchen Safety BOH Food Safety 539

Modern Restaurant Management

JUNE 23, 2022

The front of the house features POS tablets as well as tablets loaded with digital checklists that chronicle everything from opening and closing tasks to basic store hygiene functions. Consumers visit a fast food or quick serve restaurant (QSR) with a goal in mind: secure a tasty meal incredibly quickly. Who makes the magic happen?

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Food Food Safety Front of House Fast Casual 474

Modern Restaurant Management

DECEMBER 22, 2022

Miso Robotics provides intelligent automation solutions for foodservice that solve some critical back-of-house kitchen operations. Prior to the pandemic, restaurant jobs – especially those back-of house – have seen high turnover rates. fewer employees in the front-of-house and 6.2 Across the U.S.,

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Modern Restaurant Management

MAY 22, 2020

Located about 50 miles west of Chicago, The Milk House in Pingree Grove, IL sees a regular uptick in traffic every spring and into summer. With the COVID-19 pandemic forcing restaurants, bars and other establishments to close their dining rooms, many independent businesses are seeing steep dips in sales and traffic.

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Modern Restaurant Management

MARCH 13, 2020

Rakuten Ready surveyed more than 100 customers to measure how behaviors around dining have, or are anticipated to change around the perceptions and impact of COVID-19 on restaurants, food delivery and order for pickup. Among the findings: Most diners are not overly fearful, with 57 percent making no change to their dining behaviors.

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Front of House Back of House Restaurant Law Food Safety 499

Culinary Cues

OCTOBER 24, 2020

These aspects include: décor, skill level of staff, style of service, pricing, profit, type of vendors selected, kitchen layout, equipment selection, marketing and advertising, pay scales, dining room seating, type of china, glassware and flatware, even the location and color scheme for the exterior of the restaurant.

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Menu Seasonal Menu Front of House Café 470

Modern Restaurant Management

FEBRUARY 18, 2020

Guests will expect to know every aspect of sourcing and meal preparation, which will disrupt traditional back-of-house systems with technology that connects the farm to the food. We’re seeing massive disruption to front-of-house systems, too, delivering personalized guest experiences from order to payment to final delivery.

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Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

JANUARY 19, 2021

Finally, find a place to cook and start filling orders, often alongside tickets from a traditional front-of-house. For Top Round Roast Beef in San Francisco, that meant running a fried-chicken joint, burger house, and ice-cream parlor all from within their existing sandwich shop. Welcome to the age of virtual restaurants.

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Front of House Online Ordering Food Order Small Business 530

Modern Restaurant Management

OCTOBER 28, 2021

Improving air quality in restaurants can provide an economic benefit, as customers will feel more confident in dining out once more. With COVID-19 positive cases on the decline, restaurants can finally focus on getting customers back into dining rooms and promoting their dining experiences. Hesitancy to Return to Normality.

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Front of House Back of House Customer Experience Advertising 437

Modern Restaurant Management

FEBRUARY 7, 2023

The modern restaurant ecosystem demands that businesses of all shapes and styles, from full-service fine dining to quick-serve fast-casual, incorporate third-party delivery systems into their business models, strategic planning, Front and Back of House training and physical design.

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Delivery Front of House Back of House Fine Dining 492

Modern Restaurant Management

FEBRUARY 17, 2020

Low-key activities like this are a natural complement to casual dining and a draw for groups and families. Consumers look for a sparkling clean front of house. They usually can’t see into the kitchen, so if the front of house is a mess they will probably assume the worst about your kitchen.

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Customer Experience Front of House Back of House Consumer Goods 495

Modern Restaurant Management

AUGUST 10, 2020

A-frame signs with easy-to-change graphic inserts, yard signs and banner stands can be placed at strategic points directing traffic flow around your business and directly to your front door. As dine-in or pickup patrons near your door, keep them fully informed by displaying highly-visible building access policies and maximum occupancy levels.

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Communication Kitchen Safety Food Safety Front of House 493