Modern Restaurant Management

DECEMBER 4, 2024

"From our research, it’s clear that technology will continue to reshape the dining landscape as we approach 2025," Fink continued. "Guests "From our research, it’s clear that technology will continue to reshape the dining landscape as we approach 2025," Fink continued. "Guests

Seasonal Menu 251

Seasonal Menu Mobile Ordering 2025 2024 251

ChowNow

FEBRUARY 12, 2025

Between online reservations, third-party delivery apps, and direct ordering from your website, digital interactions often happen before a guest ever steps through your doors. Consumer insights: Beyond the basics, think about why people dine at your restaurant. Thats why a strong marketing strategy is the key to staying ahead.

2025 195

2025 Marketing Email Marketing Operations 195

Modern Restaurant Management

DECEMBER 17, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. At the same time, it can result in consumers creating more waste if they order more than they can eat.

2025 419

2025 Loyalty Program Customer Experience Online Ordering 419

Modern Restaurant Management

JULY 3, 2024

Incorporate high-quality images showcasing your dishes, inviting dining area, and any unique features that define your restaurant's personality. Ensure that your site is intuitive and easy to navigate, with clear menus, contact information, and reservation options readily accessible.

SEO 489

SEO Website Management Online Ordering Mobile Ordering 489

ChowNow

FEBRUARY 12, 2025

A well-crafted email can remind a past guest to stop by again, encourage reservations for a new seasonal menu, or even boost online orders with a limited-time discount. Newsletter A regular email newsletter keeps your restaurant top-of-mind by sharing exciting updates, upcoming events, and behind-the-scenes content.

Email Marketing 195

Email Marketing 2025 Marketing Online Ordering 195

The Rail

APRIL 6, 2025

Teaching your employees to recall names, preferences, and special events of regular customers shows attention to detail that clients really value. By delivering tailored texts for important events or just checking in with clients who have not visited recently, an SMS automation platform can assist in simplifying this process.

Guest Recovery 130

Guest Recovery Loyalty Program Consumer Goods Customer Service 130

Modern Restaurant Management

AUGUST 3, 2021

As we return to in-person dining across the country, restaurants are facing yet another challenge: delivering an exceptional customer experience (CX) for guests who come with high expectations after more than a year stuck at home. The entire dining experience has changed in the wake of the pandemic. Keep it Fresh.

Customer Experience 539

Customer Experience Email Marketing Social Media Online Ordering 539

Modern Restaurant Management

JANUARY 26, 2022

On Valentine’s Day, restaurants fill up quickly with reservations from couples eager to spend a romantic night together. Holidays provide restaurants with the opportunity to capitalize on the special moment by offering specials, events, and so much more exclusive to the holiday. Create a Prix Fixe Menu.

Social Media 563

Social Media Seasonal Menu Advertising Events 563

Modern Restaurant Management

JULY 12, 2022

The event celebrates another year of connecting hungry guests with discounted meals at restaurants all over the country, and 2022 is shaping up to be a different experience than in years past. Increase reservations at your restaurant and excitement around Restaurant Week by communicating to your customers using multiple platforms.

Loyalty Program 558

Loyalty Program Online Ordering Point of Sale Customer Experience 558

Social Hospitality: Restaurants

MARCH 27, 2020

It’s also wise to implement a strong reservation abandonment strategy that allows you to recover most of the direct bookings. . It’s also wise to implement a strong reservation abandonment strategy that allows you to recover most of the direct bookings. . Many business events and conferences are now canceled.

Hospitality 454

Hospitality Marketing Travel Hotels 454

Modern Restaurant Management

AUGUST 13, 2020

Hospitality operators can take steps now to not only ensure an easier transition but also maintain revenue streams and guest loyalty even if on-premise dining goes away. Many operators were able to pivot to delivery or pick-up offerings when dining rooms closed. Diversifying Revenue Streams. drive-thru, curbside pick-up, etc.).

Dietary Restrictions 493

Dietary Restrictions Online Ordering Customer Experience Dine-in 493

Modern Restaurant Management

JUNE 12, 2024

Restaurants will focus on creating story-driven dining experiences, harnessing technology and local partnerships to deepen emotional engagement with guests, according to the "2024 State of the Industry: Future of In-Restaurant Dining" report by Incisiv in collaboration with Toshiba Global Commerce Solutions.

Loyalty Program 473

Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 473

Modern Restaurant Management

NOVEMBER 4, 2024

Restaurants are going digital, with innovations like contactless ordering, reservation apps, and personalized marketing driven by data. It’s a new era of dining, where your favorite spot knows not only your name but also your order. But in a sea of choices, how do you make sure your diners keep coming back?

Loyalty Program 221

Loyalty Program Social Media Small Business Customer Experience 221

Modern Restaurant Management

OCTOBER 26, 2021

Millennials, parents, high-income earners, males, and those living in urban areas are more likely to attend these seasonal events at food service establishments. Work holidays are the most popular holiday events enjoyed at restaurants, followed by community events. Restaurants and Holidays. Christmas) at a restaurant.

Seasonal Menu 450

Seasonal Menu Magazine Events 2021 450

7 Shifts

OCTOBER 1, 2024

60% of guests who have a positive experience are likely to dine at a restaurant more frequently. High-quality food not only satisfies hunger but also creates memorable dining experiences that customers will want to repeat. Moreover, the menu sets expectations for the dining experience.

Customer Experience 397

Customer Experience 2024 Customer Service Online Ordering 397

ChowNow

FEBRUARY 13, 2025

The ways a website can drive more orders and reservations while cutting costs. Customers cant access an up-to-date menu, current hours, schedule a reservation, or place an online order. A well-designed website does more than just make a good first impression. How owning your digital presence can help you reach more local customers.

Social Media 195

Social Media Online Ordering SEO Email Marketing 195

ChowNow

JANUARY 23, 2025

At this point, all it takes is one lousy dining experience to sever the connection you once had with a customer who potentially spent thousands of dollars at your restaurant every year. Your regulars, the ones that keep the lights on and the closed sign flipped to open, often get overlooked, if not blatantly ignored. Thats huge!

2025 195

2025 Loyalty Program Operations Email Marketing 195

Modern Restaurant Management

JANUARY 22, 2024

This industry seeks to develop a value proposition that speaks to its consumers and convinces them to dine in their restaurants. Convenience: Simplified Dining Experiences Convenience is really what modern customers look for in a restaurant experience. But precisely, how can you determine what customers want?

Loyalty Program 453

Loyalty Program Mobile Ordering Dietary Restrictions Social Media 453

ChowNow

FEBRUARY 21, 2025

They help with reservations and table management, staff scheduling and time management, inventory tracking, rewards programs, automated marketing, and more. For operators, restaurant apps mean higher sales, greater customer retention, and smoother day-to-day operations.

2025 195

2025 Loyalty Program Mobile Ordering Online Ordering 195

Modern Restaurant Management

JANUARY 19, 2021

That sounds pretty good—with YOY reservations and walk-ins still down more than 60 percent globally due to COVID restrictions, it’s not just about an outlet to test new food types, it’s about keeping the lights on. Welcome to the age of virtual restaurants. The premise for a virtual restaurant is simple. Cheese pies.

Front of House 530

Front of House Online Ordering Food Order Small Business 530

Modern Restaurant Management

SEPTEMBER 11, 2023

By analyzing customer preferences, dining habits, and feedback, AI chatbots can send personalized messages to engage customers with new menu items, exclusive offers, and meal recommendations. In recent years, the restaurant industry has incurred staffing issues that have closed independent establishments and franchises nationwide.

Technology 538

Technology Seasonal Menu Online Ordering Customer Service 538

ChowNow

FEBRUARY 7, 2025

A strong social media presence, community partnerships, and local events can get your name in front of more potential customers. By setting clear goals, prioritizing the right channels, and making adjustments strategically, you can maximize your marketing dollars and drive more traffic to your restaurant. Is brand awareness your main focus?

Marketing 195

Marketing Email Marketing Social Media Loyalty Program 195

The Rail

FEBRUARY 7, 2025

From sizzling dishes to a vibrant dining atmosphere, video content allows potential customers to experience the restaurants ambiance and imagine the sounds and aromas before the even set foot inside. Video can highlight your signature dishes , seasonal specials, decadent desserts, and upscale cocktails to encourage reservations.

Marketing 130

Marketing Serving Loyalty Program Social Media 130

Modern Restaurant Management

AUGUST 3, 2020

To do so, they must simultaneously improve the dining experience and reduce the spread of germs, even after the worst of the pandemic may have passed or has hopefully passed. Dining out involves two major germ-spreading events that consumers likely did not think much of before: exchanging menus and paying the bill.

Technology 450

Technology Consumer Goods Customer Experience Seating 450

Modern Restaurant Management

MAY 21, 2020

If your customers expect you to offer a fine dining experience, they won’t be pleased to know that you’ve upturned your entire restaurant. Keep customers from congregating in waiting areas by adopting a reservations-only business model. Rid yourself of the non-essentials, get back to the basics, and work smart.

Social Media 539

Social Media Food Safety Cash Management Customer Service 539

Modern Restaurant Management

JUNE 28, 2021

A friend of mine recently told me that her group had reservations for a large party on a Sunday night at one of their favorite restaurants. She called to confirm the reservation on Friday only to be told that the restaurant is no longer open on Sundays. The restaurant had reservations and did not call any of the guests.

Customer Service 465

Customer Service Reservations Specials Training 465

EATER

AUGUST 22, 2024

Chris Loupos The “Reservation Dogs” co-creator and Oklahoma native shares his must-visit spots in Tulsa and more If you are reading this and have still not seen Reservation Dogs , I am sure I’m not the first to tell you that you’re missing out. So you’ll go to events where there are Native foods being cooked.

Dine-in 318

Dine-in Reservations Back of House Influencer 318

Modern Restaurant Management

SEPTEMBER 18, 2020

It’s hard to pick from so many monumental events happening all at once. But one thing is for sure: the COVID-19 pandemic has forever changed the restaurant dining experience. Additionally, plant-based and immunity-boosting foods, sanitation and outdoor dining has accelerated to an all time high. Superfoods. Sanitation.

Food Truck 508

Food Truck Outdoor Food Safety Dine-in 508

EATER

NOVEMBER 27, 2024

Yet some people are unfamiliar with what even makes up Indigenous food because of the historical erasure of Indigenous culinary traditions, the limited availability of Native ingredients, and the lack of widespread Indigenous representation in mainstream dining. My garden is where it all starts,” Oden explains.

Innovation 318

Innovation Food Truck Seasonal Menu 2004 318

Modern Restaurant Management

JUNE 10, 2020

It’s the perfect slow-down to tweak recipes and menus, do some deep cleaning, or consider fresh ways to change up the customer dining experience. A time to act on resolutions and look ahead with great anticipation to all that is possible in the new year. One thing is for sure—the industry was not prepared for a pandemic.

Outdoor 553

Outdoor Seating Customer Service Small Business 553

Modern Restaurant Management

JUNE 4, 2021

Registering on GMB is free and taking the time to do this pays off for restaurants by allowing Google to recommend an eatery to people searching for dining options in the area. Restaurants can also their GMB page to engage with customers, highlighting special offers and discounts, publicizing events and promoting new menu offerings.

SEO 577

SEO Website Management Online Ordering Mobile Ordering 577

Modern Restaurant Management

SEPTEMBER 16, 2020

Customers are going to be hesitant to dine indoors. That they can get coronavirus from someone sitting next to them while dining. Post a picture to Google My Business of “2020 Hours” Callers just want to know you’re open and what type of dining is available. That tables are too close.

Marketing 585

Marketing Social Media Food Safety Email Marketing 585

Modern Restaurant Management

JULY 28, 2022

How the customer prefers to order (for delivery, for pick-up or to dine-in). Online Table Reservation Systems. If you don’t offer delivery or pick-up, you can still collect customer data online through table reservation systems. Which of your locations the customer orders from most. What the customer orders. POS System.

Loyalty Program 520

Loyalty Program Mobile Ordering Email Marketing Online Ordering 520

Modern Restaurant Management

MAY 27, 2020

ViewHouse, an eatery, bar and rooftop in Colorado opened for in-store dining at all four of their locations on May 27 with a new ‘Open with Care’ campaign: a new care plan to make it safer for guests and employees in response to COVID-19. ” said Vice President Brad Manske. ”

Entertainment 474

Entertainment Reservations Dine-in Seating 474

Modern Restaurant Management

JUNE 18, 2020

Even as lockdown restrictions are eased, it's likely to be a long time before the dining experience returns to anything resembling the previous norm. Inspiring stories of unexpected successes are already beginning to emerge, and there have been many valuable lessons learned over the last few eventful months.

Marketing 568

Marketing Social Media Email Marketing Innovation 568

ChowNow

APRIL 25, 2025

Theyve either dined with you, placed online orders, or want to hear about upcoming events and menu items. If youre not actively building your restaurant email list, youre leaving money (and loyal customers) on the table. So why does it work? Lets learn how to grow your email list with the assets you already have.

Email Marketing 195

Email Marketing Marketing Loyalty Program Online Ordering 195

Culinary Cues

JUNE 29, 2024

What would it take for guests to rave about dining in your restaurant? One would think that this is what needs to happen, and the result will be exceptionally happy guests who are anxious to throw praise your way, write a great review, return often, and tell all their friends to make a reservation.

Dine-in 345

Dine-in Customer Experience Back of House Customer Service 345