Modern Restaurant Management

JANUARY 16, 2020

What will inspire event themes and design in 2020? Wellness is a still a top trend in catered events for 2020. Photos courtesy of Cameron Mitchell Premier Events. Cocktails : Ingredients such as bee pollen, teas, hibiscus and matcha will be found mixed in creative drinks at the trendiest events.

Events 558

Events Catering 2020 Outdoor 558

Modern Restaurant Management

DECEMBER 9, 2024

The holiday season is a huge calendar event in the restaurant industry, with bookings booming as guests look to let their hair down and enjoy a festive feast. Over the Christmas season, 63 percent of adults plan to eat out so your restaurant needs to be prepared for the increase in demand.

POS 418

POS Seasonal Menu Point of Sale Customer Experience 418

7 Shifts

NOVEMBER 24, 2024

You can identify potential gaps in the local dining landscape and create unique value propositions. Another goal might involve understanding your local dining market's preferences. In this case, you might run surveys or focus groups to check the potential of new cuisine styles or dining concepts and trends. With the 4.5%

Marketing 370

Marketing Social Media SEO Customer Service 370

Modern Restaurant Management

APRIL 17, 2025

"Pre-pandemic, only fine dining establishments typically used tools like prepayments or deposits. ." Nick Kokonas was trying to solve Alinea's costly no-show problem and the resistance they faced when introducing prepaid reservations. Tock's origin story is all about problem solving.

Reservations 251

Reservations Fine Dining 2024 2023 251

Modern Restaurant Management

DECEMBER 3, 2024

Survey results indicate diners are seeking distinctive dining experiences, planning ahead with early reservations, and seeking out earlier evening bookings The holiday season is bringing a wave of excitement among diners, with 68 percent of respondents planning to celebrate at restaurants or bars. early bird timeslot.

Reservations 221

Reservations Book Customer Experience Dine-in 221

7 Shifts

OCTOBER 22, 2024

Local SEO strategies, like targeting location-specific searches, will help your site show up when people look for nearby dining options on search engines. Local SEO strategies, like targeting location-specific searches, will help your site show up when people look for nearby dining options on search engines.

Book 195

Book Marketing Email Marketing Social Media 195

ChowNow

FEBRUARY 28, 2025

Youre delivering a great dining experience, yet foot traffic remains inconsistent, online engagement is low, and new customers arent coming in as often as youd like. Are you doing all the right thingsserving amazing food, delivering top-notch service, crafting perfectly balanced drinksbut the tables still arent filling up like they should?

2025 195

2025 Email Marketing Social Media Loyalty Program 195

7 Shifts

NOVEMBER 15, 2024

Your staff, especially your restaurant manager, plays a crucial role in the overall dining experience. How do you prepare your team for special events or holiday rushes? Can you give an example of how you’ve managed a large event or special occasion at a restaurant?

Leadership 195

Leadership Management Management Operations 195

Modern Restaurant Management

AUGUST 3, 2021

As we return to in-person dining across the country, restaurants are facing yet another challenge: delivering an exceptional customer experience (CX) for guests who come with high expectations after more than a year stuck at home. The entire dining experience has changed in the wake of the pandemic.

Customer Experience 539

Customer Experience Email Marketing Social Media Online Ordering 539

Restaurant Engine

DECEMBER 11, 2024

Promote your special events and themed nights to both current customers and your target audience. One way to do this is with special events and theme nights. Not only do these special events bring in new people, but they may also help you gain back customers who havent dined with you in a while.

Events 52

Events Specials Workshop Entertainment 52

Modern Restaurant Management

JANUARY 26, 2022

Holidays provide restaurants with the opportunity to capitalize on the special moment by offering specials, events, and so much more exclusive to the holiday. Holidays provide restaurants with the opportunity to capitalize on the special moment by offering specials, events, and so much more exclusive to the holiday.

Social Media 563

Social Media Seasonal Menu Advertising Events 563

ChowNow

MARCH 21, 2025

Key customer factors that influence dining preferences, from demographics to behavior. These are the people most likely to dine with you based on factors like their age, income, dining preferences, and lifestyle. Every successful restaurant has one thing in common: they know exactly who they are serving.

Marketing 195

Marketing Social Media Email Marketing Loyalty Program 195

Modern Restaurant Management

JULY 12, 2022

The event celebrates another year of connecting hungry guests with discounted meals at restaurants all over the country, and 2022 is shaping up to be a different experience than in years past. While having a special menu for Restaurant Week is important, so is keeping your bottom line in check. Be In Charge of Your Own Marketing.

Loyalty Program 558

Loyalty Program Online Ordering Point of Sale Customer Experience 558

Modern Restaurant Management

MARCH 3, 2025

Employee Appreciation Day, observed on March 7, offers organizations in the restaurant industry a special chance to honor the incredible dedication, hard work, and unique talents of their team members. Restaurant employees are the heart of the dining experience, and their commitment keeps the industry thriving.

Insurance 412

Insurance Healthcare Leadership Small Business 412

Modern Restaurant Management

FEBRUARY 2, 2023

As the world is largely re-opened post-COVID, people are eagerly out and about dining in restaurants and bars to reinvigorate their social routines. According to Morning Consult , 77 percent of all polled adults are comfortable dining out at restaurants or cafes as of June 2022.

Fine Dining 474

Fine Dining Events Customer Experience Seasonal Menu 474

The Rail

APRIL 6, 2025

Teaching your employees to recall names, preferences, and special events of regular customers shows attention to detail that clients really value. By delivering tailored texts for important events or just checking in with clients who have not visited recently, an SMS automation platform can assist in simplifying this process.

Guest Recovery 130

Guest Recovery Loyalty Program Consumer Goods Customer Service 130

Lavu

MARCH 28, 2025

Managing special occasion promotions is easier than ever with the best POS system features and integrated online ordering. Key Features to Consider in the Best POS System Promotion Management : Tools like automated scheduling to handle discounts for events like birthdays or anniversaries.

Specials 78

Specials POS Loyalty Program Inventory 78

ChowNow

JANUARY 27, 2025

sunday.gravy Pizzana Known for their elevated take on Neapolitan pizza, Pizzana has become a staple in Los Angeles dining scene with several locations throughout the city. Los Angeles has always been a city defined by its resilience, but the recent wildfires have tested its strength in unimaginable ways.

Food Supply 300

Food Supply Social Media Food Order Take-out 300

Modern Restaurant Management

JULY 3, 2024

Incorporate high-quality images showcasing your dishes, inviting dining area, and any unique features that define your restaurant's personality. These features not only enhance customer satisfaction but also streamline your restaurant's operations, allowing you to focus on delivering exceptional dining experiences.

SEO 489

SEO Website Management Online Ordering Mobile Ordering 489

ChowNow

FEBRUARY 12, 2025

A well-timed email with a special offer, new menu item, or exclusive promotion can be the nudge they need to place another order. Boosts Repeat Business: Special promotions, loyalty rewards, and exclusive deals encourage guests to return. Promotions and Discounts Special offers drive customer action.

Email Marketing 195

Email Marketing 2025 Marketing Online Ordering 195

The Rail

FEBRUARY 7, 2025

From sizzling dishes to a vibrant dining atmosphere, video content allows potential customers to experience the restaurants ambiance and imagine the sounds and aromas before the even set foot inside. Showcasing New Menu Items and Specials While many aspects of a restaurant shape the experience guests have, the most important is the menu.

Marketing 130

Marketing Serving Loyalty Program Social Media 130

ChowNow

FEBRUARY 12, 2025

Consumer insights: Beyond the basics, think about why people dine at your restaurant. 4 Reasons Why You Cant Ignore Restaurant Marketing in 2025 Restaurant marketing in 2025 isnt just a nice-to-haveits a necessity. The industry is evolving fast, and simply relying on word-of-mouth or foot traffic isnt going to cut it.

2025 195

2025 Marketing Email Marketing Operations 195

ChowNow

FEBRUARY 7, 2025

Increase sales by promoting high-margin menu items and special offers. A strong social media presence, community partnerships, and local events can get your name in front of more potential customers. In this guide, youll learn how to create a budget that works for your business without overspending or second-guessing every decision.

Marketing 195

Marketing Email Marketing Social Media Loyalty Program 195

ChowNow

JANUARY 23, 2025

At this point, all it takes is one lousy dining experience to sever the connection you once had with a customer who potentially spent thousands of dollars at your restaurant every year. Your regulars, the ones that keep the lights on and the closed sign flipped to open, often get overlooked, if not blatantly ignored. Thats huge!

2025 195

2025 Loyalty Program Operations Email Marketing 195

Modern Restaurant Management

OCTOBER 26, 2020

Many are still challenged with a lag in guests returning to dine out, lowered capacities, and increased health and safety protocol even upon reopening. Leverage a Local Event. Connect with the community and its residents by creating a promotion in line with an upcoming event. Offer Seasonal Promotions.

Social Media 547

Social Media Events Food Safety Small Business 547

Modern Restaurant Management

NOVEMBER 4, 2024

It’s a new era of dining, where your favorite spot knows not only your name but also your order. Celebrating birthdays, for example, is a simple but effective way to make customers feel special. Take Bubbakoo’s Burritos , a Thanx customer—they treat their customers to a free order of mini churros on their special day.

Loyalty Program 221

Loyalty Program Social Media Small Business Customer Experience 221

Modern Restaurant Management

DECEMBER 10, 2020

The club culture and lounge dining world are a bit distant, but the experience in front of us is one that can open up a door to meaningful conversations, experiences and feelings. It’s the time for us to rethink what a private event means. In the Pandemic world, a private event features a single host inviting specific guests.

Education 493

Education Entertainment Social Media Sustainability 493

Modern Restaurant Management

JANUARY 7, 2021

This is especially true if you wish to boost awareness about your restaurant, attracting new dine-ins, or enticing customers to keep coming back. This is not some special type of email marketing. This way, you can strongly appeal to your customers’ hungry pangs and influence their dining decisions. Highlight Your Menu.

Email Marketing 572

Email Marketing Marketing Customer Experience Seasonal Menu 572

Culinary Cues

FEBRUARY 18, 2020

In this size operation there will likely be a sous chef for each restaurant outlet and a banquet chef whose focus is large-scale events. Always a specialized space for members, the club setting maintained a market space for food that was based on tradition, classic preparations, and to a large degree a “food cost free zone”.

Beverage 520

Beverage Events Food Order Website Management 520

Modern Restaurant Management

FEBRUARY 5, 2025

This "Super" special edition of Modern Restaurant Management (MRM) magazine's Research Roundup has a Super Bowl theme. Takeout Holds Steady, Delivery Slumps Delivery orders dropped 9 percent, while dine-in traffic fell 20 percent. Toast analyzed data from restaurants on Sunday, Feb. Is Delivery Worth the Dollars?

2024 309

2024 Food Order Delivery Sports 309

Modern Restaurant Management

NOVEMBER 23, 2021

As colder temperatures creep in and consumer disposable income dips , demand for on-premises dining could start to wane. Today’s restaurant guests are more selective about their dining experiences, and boosting customer loyalty is crucial as restaurants shift into this next phase of service and look toward the holidays.

Loyalty Program 474

Loyalty Program Email Marketing Customer Experience Seasonal Menu 474

Modern Restaurant Management

NOVEMBER 1, 2022

When dining out, more than half of consumers are watching their pennies and selecting cheaper items on the menu or cutting out desserts and/or appetizers to save on the bill. “As Americans are cutting back on their dining experiences, restaurants must be more proactive in getting customers in the door,” added Fink.

Fine Dining 473

Fine Dining Seasonal Menu Social Media 2022 473

7 Shifts

JULY 22, 2022

Whether that looks like tables on the sidewalk or a rooftop bar, there’s no denying that outdoor dining brings new obstacles and challenges to the already complex life of a restaurateur or employee. Outdoor dining, bar, and event spaces that open in the summer come with an added scheduling challenge. Special Events.

Tip Distribution 391

Tip Distribution Certification Document Outdoor 391

Modern Restaurant Management

JULY 14, 2020

With dining rooms having been shut down for the majority of 2020, the only option for people to visit their favorite restaurants has been through takeout or delivery. With the COVID-19 lockdown, reopen, and repeated lockdown, consumers are warrier than ever about dining in at restaurants—and many are stuck at home.

Marketing 539

Marketing Social Media Influencer Online Ordering 539

7 Shifts

OCTOBER 1, 2024

60% of guests who have a positive experience are likely to dine at a restaurant more frequently. High-quality food not only satisfies hunger but also creates memorable dining experiences that customers will want to repeat. Moreover, the menu sets expectations for the dining experience.

Customer Experience 397

Customer Experience 2024 Customer Service Online Ordering 397

Modern Restaurant Management

JUNE 23, 2023

Are you trying to reach the after-work dinner crowd, leisurely weekend brunch groups, or families looking to celebrate a special occasion? Think about each of your customer audiences and what they’re seeking in their dining experience. Yet, there is nothing common about your specific brand.

Franchise 450

Franchise Franchising Marketing Social Media 450

Modern Restaurant Management

MAY 14, 2020

With social distancing guidelines specifying six feet of distance between customers in essential businesses, and most states ordering stay-at-home and shelter-in-place mandates, many restaurants that previously focused only on exceptional dine-in experiences, or those that thrived on foot traffic, have been forced to shutter.

Customer Experience 558

Customer Experience Online Ordering Social Media Mobile Ordering 558