EATER

MARCH 11, 2025

Five years after the onset of the COVID-19 pandemic, our relationship to food and dining has undergone some permanent changes I got COVID for the first time this past February. Most restaurant and food service workers did not have access to sick leave or any other safety net , and yet were deemed essential.

Food Supply 293

Food Supply Outdoor Food Order Food Safety 293

Modern Restaurant Management

SEPTEMBER 15, 2020

” The COVID-19 pandemic—more than any contentious customer or kitchen catastrophe—is putting that skill to test. As the nation grapples with another wave of restaurant closings and reduced dining room capacity, establishments must quickly respond to the cry for innovation in the industry. No-Touch Menus.

Technology 600

Technology Guest Recovery Kitchen Safety Social Media 600

Modern Restaurant Management

JUNE 7, 2021

Restaurant owners are looking for creative ways to revamp the indoor dining experience with improved health and safety standards. Restaurant owners can use these helpful tips to promote key health and safety standards in order to regain trust and improve the overall customer experience: Improve Air, Hand and Surface Hygiene.

Kitchen Safety 531

Kitchen Safety Customer Service Customer Experience Dine-in 531

EATER

MARCH 12, 2025

Masked chefs make pizza in a restaurant kitchen in 2022. No takeout, a small staff, an open kitchen so we can interact with the guests. At first he wasnt even sure if he wanted to keep going in an industry that required such long, grueling hours for little pay. That was February 26, 2020. But it didnt!

2025 283

2025 Back of House Front of House Kitchen Safety 283

Modern Restaurant Management

OCTOBER 7, 2021

As a precaution, dining areas were closed and at one point, even eating al fresco was prohibited in certain areas. Kitchen operations. Dining room procedures. Food safety and restaurant cleanliness. Kitchen Operations. Dining Room Procedures. Reservation processing. Staff Management.

Technology 492

Technology Operations Food Safety Kitchen Safety 492

Modern Restaurant Management

AUGUST 10, 2020

Our centers quickly adjusted their business models to provide everything from COVID and social distancing signs to safety screens and shields to PPE across all industries, including the restaurant industry. Outside Your Restaurant. In your parking lot, designate spots for curbside pickup that includes a number to call upon arrival.

Communication 493

Communication Kitchen Safety Food Safety Front of House 493

Modern Restaurant Management

APRIL 6, 2022

Since the COVID-19 pandemic, a new trend in the food service industry has risen in popularity—ghost kitchens. In addition to restaurant operators opening or transitioning to the ghost kitchen strategy, grocers are also exploring this new concept. Euromonitor estimates that ghost kitchens could top $1 trillion in revenue by 2030.

Operations 491

Operations Kitchen Safety Food Safety Waste 491

Modern Restaurant Management

JUNE 29, 2020

As more restaurants in the United States receive the go-ahead to open their doors for indoor dining, Modern Restaurant Management (MRM) magazine reached out to industry experts on ways to calm employee anxiety. Over and above these suggestions, if you have the size to spread out your kitchen you should do so. Even though they have ?less

FOH 539

FOH Kitchen Safety BOH Food Safety 539

Modern Restaurant Management

DECEMBER 28, 2020

People have so many options when it comes to dining out so we need to go above and beyond. People have so many options when it comes to dining out so we need to go above and beyond. Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their opinions on what we can expect in 2021. Here are their responses.

2021 576

2021 Mobile Ordering Kitchen Safety Loyalty Program 576

7 Shifts

NOVEMBER 14, 2024

Back-of-house (BOH) staff, including chefs and kitchen assistants, will focus more on food safety, food handling, and kitchen equipment use. Back-of-house (BOH) staff, including chefs and kitchen assistants, will focus more on food safety, food handling, and kitchen equipment use.

Training 195

Training Kitchen Safety Customer Service Food Safety 195

Modern Restaurant Management

JUNE 2, 2020

Everyone agrees that with COVID-19, the public has a heightened safety awareness. The public is watching operators very closely to see if they are doing all the things to make safety your #1 priority. Safety is Priority #1. During COVID and post COVID shutdown, there’s a whole new dynamic- safety.

Training 545

Training Kitchen Safety Food Safety Website Management 545

Modern Restaurant Management

APRIL 9, 2020

A global infectious disease outbreak such as COVID-19 can impact your business in terms of risk to employee safety, loss of sales and economic uncertainty. With dining areas closed for many restaurants, refocus your efforts on keeping the kitchen clean and sanitary. Others may have decided to shutter operations altogether.

Leadership 558

Leadership Kitchen Safety Employee Relations Tip Distribution 558

Modern Restaurant Management

NOVEMBER 2, 2023

Shaw's “ Who Watches the Kitchen ?” Alongside wild stories detailing how foodborne illnesses can happen, Shaw offers practical solutions to avoid food safety breaches. Read on for an excerpt from "Who Watches the Kitchen?" " Why write this book now? What’s s your favorite story in the book?

Kitchen Safety 474

Kitchen Safety Food Safety Allergens Employee Relations 474

7 Shifts

NOVEMBER 15, 2024

Your staff, especially your restaurant manager, plays a crucial role in the overall dining experience. How do you ensure compliance with food safety and hygiene regulations? For example, the manager might share how they implemented cross-training among the staff, like teaching servers to handle some basic tasks in the kitchen.

Leadership 195

Leadership Management Management Operations 195

Modern Restaurant Management

DECEMBER 17, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. At the same time, it can result in consumers creating more waste if they order more than they can eat.

2025 419

2025 Loyalty Program Customer Experience Online Ordering 419

Modern Restaurant Management

JUNE 29, 2020

According to Zagat’s Future of Dining survey , which polled more than 6,500 diners, nearly 50 percent said they would feel very or somewhat uncomfortable dining out when restaurants reopen. Dine-in mobile ordering. Next door, however, a similar restaurant with the same view had no line at all. Brand-enhancing signage.

Kitchen Safety 553

Kitchen Safety Customer Experience Website Management Mobile Ordering 553

Modern Restaurant Management

JULY 23, 2020

But the news cycle has demonstrated that one day’s positive outlook is countered with dire reports of additional cases the next – with consumers jolted back to compliance with safety recommendations. As the economy struggles to reopen amidst COVID-19 – including restaurants across the U.S.

Technology 517

Technology Kitchen Safety Food Safety Online Ordering 517

Modern Restaurant Management

SEPTEMBER 1, 2021

Getting the right technology in place, saving money, having a better understanding of the business, and prioritizing health and safety are just some of the reasons technology makeovers are gaining steam. Better Compliance with Health and Safety. Technology Consolidation.

2021 612

2021 Kitchen Safety Food Safety Inventory 612

Modern Restaurant Management

MARCH 7, 2022

Start-up food service businesses should carefully consider the type of kitchen they will require. Commercial kitchens differ from home kitchens. Our checklist has the essential equipment for an efficient kitchen, in addition to a list of tips for running your kitchen safely and profitably. Business at its Heart.

Equipment 473

Equipment Kitchen Safety Food Safety Waste 473

Modern Restaurant Management

APRIL 7, 2021

A coalition of restaurant industry leaders released the first national safety standards for dining in an attempt to simplify and streamline city, state and federal guidelines and ensure a safe working and dining environment for employees and customers.

Kitchen Safety 423

Kitchen Safety Food Safety Front of House Back of House 423

Modern Restaurant Management

MARCH 6, 2023

As customers continue to feel more comfortable dining out, restaurants should have health and safety measures down pat. More than 90 percent of Americans say that it’s vital for a restaurant to be visibly clean while dining indoors, outdoors or when ordering takeout.

Audits 469

Audits Kitchen Safety Mobile Ordering Customer Experience 469

Modern Restaurant Management

JUNE 25, 2021

a multi-site restaurant operator with more than 200 locations that was shifting to takeout only decided to evaluate its already robust food safety system. But the incidents never compromised customers’ safety because the restaurants were able to discover and remediate them in real time. Enabling the Agile Kitchen and More.

Food Safety 508

Food Safety Delivery Kitchen Safety Food 508

Modern Restaurant Management

FEBRUARY 29, 2024

As these restaurants (and others) have discovered, technology has become instrumental in improving their safety and quality programs, increasing compliance, keeping up with ever-changing regulations, improving the customer experience, and differentiating themselves from the competition. Increase quality and safety across the supply chain.

Food Safety 489

Food Safety Kitchen Safety Food Supply Audits 489

Modern Restaurant Management

MARCH 25, 2022

When restaurants got the green light to reopen their dining rooms, they implemented a host of safety procedures to prevent the spread of germs. Some restaurants even took safety a step further by eliminating in-person ordering and offering contactless payment. QR codes are nothing new. At least 63.6 Direct Mail Campaigns.

Social Media 539

Social Media Email Marketing Mobile Ordering Kitchen Safety 539

Modern Restaurant Management

JUNE 24, 2020

In this edition of MRM News Bites, we feature help for small business owners and products for the 'new normal' for restaurants as they reopen. On-Demand Delivery for Square Online Store. “This new feature helped us keep our doors open and continue serving our customers during the recent downturn,” he said. Visa SMB Help.

Guest Recovery 539

Guest Recovery Mobile Ordering Kitchen Safety Food Safety 539

Modern Restaurant Management

JUNE 23, 2020

As a new normal emerges, it will be more important than ever to elevate the dining experience with experiences that are personal and delightful. As well, pick-up lockers located away from in-room dining could allow guests to pick up food without human contact. And this will take some time. Focus on the Endpoint.

Back of House 568

Back of House Front of House Kitchen Safety Mobile Ordering 568

Modern Restaurant Management

MAY 6, 2021

With strict government health lockdowns in place, dining out became a thing of the past. Promoting Safety. Restaurants lucky enough to have access to outdoor dining space had to balance the needs of the business with the safety of customers and employees. Dining shifted outdoors, inside tents or into bubbles.

Kitchen Safety 474

Kitchen Safety Guest Recovery Employee Relations Technology 474

Modern Restaurant Management

MAY 19, 2020

Restaurants bring groups of people and that traffic often brings safety. Restaurants bring groups of people and that traffic often brings safety. Restaurants must build trust, communicate safety and clearly establish value. Restaurants must build trust, communicate safety and clearly establish value. Safety and Trust.

Guest Recovery 474

Guest Recovery Kitchen Safety Food Safety Email Marketing 474

Modern Restaurant Management

DECEMBER 28, 2020

Predictive analytics, AI and ML streamline and expand the omnichannel dining experience – Restaurants have pivoted their businesses this year to greatly expand the digital dining experience, to a point where customers can interact however they want, whenever they want. Here are their responses. To read part two, click here.

2021 497

2021 Kitchen Safety Food Safety Mobile Ordering 497

Modern Restaurant Management

AUGUST 5, 2021

One hotel in upstate New York increased salaries of kitchen staff to $20 from $12.50 Brick and mortar stores will need to elevate their dining experience to be more appealing and more flexible to the changing attitudes and perceptions of the American public. In lieu of available labor, companies are turning more to automation.

Food Truck 539

Food Truck Retail Mobile Ordering Food Safety 539

Modern Restaurant Management

OCTOBER 20, 2020

Ghost kitchens, you’ve got spirit, but not much soul. Dark kitchens or virtual kitchens––real places staffed with non-ectoplasmic people—bring efficiencies to running a restaurant by providing off-site commissary services for delivery orders. Not up for opening your own off-site kitchen?

Front of House 508

Front of House Kitchen Safety Food Back of House 508

Modern Restaurant Management

JULY 26, 2021

The state of dining has transformed over the last year and a half and continues to rapidly evolve. Customer comfort levels with on-premise dining varies and proper hygiene continues to be at the forefront of diners’ minds. In the U.S., the pandemic only accelerated the growing trend toward takeout and delivery.

Guest Recovery 508

Guest Recovery Mobile Ordering Kitchen Safety Consumer Goods 508

Modern Restaurant Management

MAY 18, 2020

Adapting with a tighter, more focused menu to allow kitchens to better plan labor and prep needs and manage enhanced sanitation routines. Embracing preparation and safety protocols as part of your restaurant's story. Seeking opportunities to create new, lasting rituals to signal safety, to claim new spaces and to innovate.

Front of House 520

Front of House Back of House Online Ordering Kitchen Safety 520

Modern Restaurant Management

SEPTEMBER 22, 2020

Yes, curbside reduces the number of virus-spreading interactions and increases safety, but that’s about the only good news for the people running the restaurant. There could be some lasting savings, such as decreased congestion in drive-thru or less interior space dedicated to dining room. How do we love thee, curbside pick-up?

Kitchen Safety 590

Kitchen Safety Food Safety Customer Experience Food Order 590

Modern Restaurant Management

MARCH 16, 2020

To help ensure the survival of these restaurants, many of which are family owned, the PR industry has banded together to create a campaign called "Dining Bonds." The dining bonds are being offered by participating restaurants across the country at a suggested savings of 25 percent when purchased. . "We're More than 2.45

Food Safety 585

Food Safety Kitchen Safety Small Business Employee Relations 585

ChowNow

MARCH 14, 2025

Every day, youre juggling staff, food quality, inventory, customer service, purchasing, and moreall while trying to cultivate a dining experience that wows your customers enough to keep them coming back. Its tough, and cant be done passively.

Operations 195

Operations Management Management Front of House 195

Modern Restaurant Management

JANUARY 8, 2021

With the COVID-19 pandemic surging across the country, it’s more important now than ever before to focus on employee safety. The major focus of these guidelines is keeping customers safe, but it’s equally important to consider the safety of employees. For restaurant owners, the answer lies in the technology. 86 Paper Chits.

Technology 395

Technology Front of House Kitchen Safety Back of House 395