Modern Restaurant Management
DECEMBER 30, 2024
The future of dining will center on creating smarter, simpler, and more personal experiences for customers. AI moves from nice-to-have to must-have Many QSRs experimented with AI-driven solutions in 2024, such as in-app chatbots and personalized order recommendations.
ChowNow
FEBRUARY 7, 2025
Many restaurant operators have misconceptions about average order volume (AOV) and how it works, making statements like: I need more customers to make more money. For example, lets say you have 50 orders in a day that total $2,000 in revenueall you need to do is divide the total revenue by how many orders you have for the day.
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Modern Restaurant Management
MARCH 11, 2025
"The pandemic forced the restaurant industry to reinvent itself overnight, moving from a primarily in-store dining experience to an omnichannel, digital-first business. Special events have become a big reason for going out, making unique dining experiences more important than ever. This trend has held on in the last five years.
Modern Restaurant Management
MARCH 11, 2025
"As awful as it was, the pandemic pushed restaurants to completely rethink their operations in order to survive, and some of the changes they made during the pandemic have continued to be beneficial to those restaurants and industry at large." The pandemic made speed, accuracy, and seamless ordering non-negotiable.
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The Coronavirus (COVID-19) pandemic is the latest example of unexpected turmoil, albeit on a larger scale, which initially caused voluntary and mandatory closings of dine-in areas as people needed to slow the virus spread by practicing social distancing.
Modern Restaurant Management
DECEMBER 19, 2024
Increased Frequency of Fee and Rate Auditing Many restaurants and QSRs have had massive increases in order ahead and digital ordering over the last few years. According to the 2022 Restaurant Readiness Index by PYMNTS and Patronix, 67% of an average restaurant’s sales are now ordered and consumed off-premises.
Modern Restaurant Management
DECEMBER 30, 2024
2024 was a year of experimentation with AI, with restaurants testing it on customer-facing interactions, like AI drive-thru ordering, with varying degrees of success. 2024 was a year of experimentation with AI, with restaurants testing it on customer-facing interactions, like AI drive-thru ordering, with varying degrees of success.
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