Culinary Cues

JANUARY 13, 2025

Guests may sparkle when they see the chef walk through the dining room and whisper about how great he or she is at their craft, but what many dont realize is that their meal was likely never prepared by the chef. This is a time of the year when many invest personal effort in speculating who will win the honors as NFL Most Valuable Player.

Coaching 422

Coaching Sports Presentation Seasonal Menu 422

Restaurant Business

OCTOBER 23, 2024

This transformation is not just about automation; it's about creating smarter, more efficient, and more personalized dining experiences. Advanced computer vision algorithms can inspect food items for quality control, ensuring consistency in preparation and presentation. One of the most impactful areas is inventory management.

Customer Experience 306

Customer Experience Operations Back of House Customer Service 306

Modern Restaurant Management

OCTOBER 29, 2024

On October 1st in Chicago, Meta’s Restaurant Summit brought together more than 100 marketers from some of the most recognizable franchises in the industry for a buffet of diverse programming, discussion, and exploration into the world of restaurants. Today’s digital consumers want more than one-way messaging. in returns for businesses.

Marketing 448

Marketing Advertising 2024 2023 448

Culinary Cues

NOVEMBER 22, 2024

Respectable restaurants either bake their own or invest the time to find an exceptional resource for this essential ingredient in the dining experience. Before children speak, they sing, Before they write, they paint, As soon as they stand, they dance. Bacon is well served in nearly everything, but it reigns supreme at breakfast time.

Food 397

Food Front of House Point of Sale Back of House 397

Modern Restaurant Management

APRIL 26, 2021

As the effects of COVID-19 subside, the industry is expected to continue growing as consumers increase spending on discretionary purchases, such as outdoor dining, outdoor events, and travel, including hotel stays. While we remain in the grey area, the state of the restaurant and hospitality industry is particularly unknown.

Hospitality 476

Hospitality Presentation Outdoor Travel 476

EATER

APRIL 11, 2025

Daron English Communal dining is all the rage. It would be one thing if I could whisper and gossip with the group I was dining with that night about the odious man across the room. Diners gather at one of chef Kendall DaCostas supper clubs. What if youre seated next to someone who sucks?

Fine Dining 225

Fine Dining Seating Dine-in Cash Management 225

Modern Restaurant Management

JANUARY 2, 2025

The Off-Premises Dining Shift: Food That Travels Well Delivery and pickup continue to dominate the pizza market as off-premises dining solidifies its role in customer behavior. Customers are increasingly expecting restaurant-quality food, even when dining at home. This not only frees up labor but also reduces order errors.

2025 252

2025 Online Ordering Franchising Franchise 252

Modern Restaurant Management

FEBRUARY 25, 2025

Users rely on TikTok to learn about a restaurant’s ambiance, food presentation, and overall experience, even if the platform lacks detailed business information. Customers often browse Instagram for aesthetic appeal and real-time updates before deciding where to dine. restaurant industry risks losing approximately $6.9

SEO 326

SEO Social Media Customer Experience Customer Service 326

Modern Restaurant Management

DECEMBER 17, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. At the same time, it can result in consumers creating more waste if they order more than they can eat.

2025 419

2025 Loyalty Program Customer Experience Online Ordering 419

Goliath Consulting

MARCH 26, 2025

Why Spring HVAC Maintenance Matters Unlike residential systems, restaurant HVAC units work overtimehandling kitchen heat, crowded dining rooms, and frequent door openings. Spring presents unique challenges, from sudden temperature swings to an influx of pollen that can strain ventilation systems.

Allergens 221

Allergens Kitchen Safety Seasonal Menu Food Safety 221

Modern Restaurant Management

AUGUST 6, 2024

Sixty-nine percent of consumers would dine out more often if it were more enjoyable, and that number goes up to 78 percent for adults under the age of 35, according to a report from ChangeUp. What key factors are guests reporting disappointment about regarding the dining out experience and how can they be alleviated?

Customer Experience 494

Customer Experience Fast Casual 2024 Dine-in 494

Modern Restaurant Management

AUGUST 26, 2021

Dining rooms are open, and tables are at 100 percent capacity in most states. These conditions present an evolving challenge for restaurants when it comes to providing a safe dining experience for customers and employees, especially when it’s often unknown whether patrons are vaccinated or not. An Uncomfortable Position.

Technology 568

Technology Ordering Front of House Customer Experience 568

Culinary Cues

FEBRUARY 5, 2025

This is not the normal amount of angst that has been present for decades fickle customer tastes, rising cost of goods, changing demographics, or escalating rents; there are far deeper concerns that make everyone scratch their heads in wonder. Theres plenty of fear and loathing going on in the restaurant business.

Fine Dining 234

Fine Dining Food Supply Customer Service Recruiting 234

Modern Restaurant Management

MAY 10, 2021

It’s easy for restaurant experiences to be impersonal and ordinary right now, with face masks and takeout containers dictating the nature of dining. The area of restaurant operation that presents the most opportunity for improvement is takeout and delivery. Differentiated Dining. Upgrade Your Takeout Experience.

Food Safety 489

Food Safety Customer Experience Customer Service Entertainment 489

Modern Restaurant Management

FEBRUARY 19, 2025

This has led to a growing appeal for unique dining experiences and fast-casual concepts. While this shift isnt entirely new, it has gained momentum post-pandemic as consumers place greater value on the overall dining experience. Repurposing a restaurant space presents unique design challenges, particularly in the planning phase.

Fast Casual 221

Fast Casual Customer Experience Design Casual 221

Modern Restaurant Management

SEPTEMBER 24, 2020

Off-premise dining was already on-trend in the restaurant industry well before COVID-19. Just since the beginning of the pandemic and the restrictions on on-premise dining, 62 percent of operators have or plan to implement designated takeout areas due to the re-configuration efforts. Delight Your Customers. Simplify Their Lives.

Coupons 596

Coupons Social Media Online Ordering Customer Experience 596

Modern Restaurant Management

SEPTEMBER 28, 2021

While the dining landscape presents abundant opportunities for entrepreneurs and restaurant brands looking to expand or open a new location, owners and operators are understandably cautious about making a significant new investment. Which is why second-generation restaurant space has emerged as an increasingly popular option.

Dine-in 530

Dine-in Retail Consumer Goods Innovation 530

Modern Restaurant Management

NOVEMBER 24, 2020

With some outdoor dining pilot programs coming to an end as we head into the winter months, tens of thousands of restaurants across the country will be forced to operate at a fraction of typical capacity without added outdoor seating to supplement the loss. Does your dining room layout need a social distance inspired layout?

Cash Management 576

Cash Management Social Media Seasonal Menu Food Truck 576

Modern Restaurant Management

MAY 21, 2024

This presents a golden opportunity to upsell specialty drinks before checkout on your restaurant app. Rethinking Beverages The typical drink upsell—soft drinks and coffee or tea—has decreased over the past few years as customers increasingly eat restaurant food at home.

Beverage 495

Beverage Fast Casual Seasonal Menu Customer Experience 495

Modern Restaurant Management

JUNE 4, 2024

Consider this: a disgruntled guest, upset with their dining experience, presents not a setback but a chance for the restaurant to shine. This approach resonates with patrons, creating a connection that goes beyond a single dining experience. The mantra becomes "it's not if there's a problem, but how you fix it."

Customer Experience 476

Customer Experience Customer Service Dine-in Sustainability 476

Modern Restaurant Management

OCTOBER 20, 2021

Offering a safe and enjoyable outdoor dining experience requires careful planning. Here are a few outdoor dining tips to ensure that you are providing the best experience possible to your patrons. Your outdoor dining area should have a level walking surface with no loose materials that could contribute to slip, trip, or falls.

Outdoor 475

Outdoor Insurance Dine-in Customer Experience 475

Modern Restaurant Management

OCTOBER 28, 2021

Improving air quality in restaurants can provide an economic benefit, as customers will feel more confident in dining out once more. With COVID-19 positive cases on the decline, restaurants can finally focus on getting customers back into dining rooms and promoting their dining experiences. Hesitancy to Return to Normality.

Front of House 438

Front of House Back of House Customer Experience Advertising 438

The Restaurant Group

MARCH 12, 2025

That’s the magic of food presentation. It’s not just about making food look pretty; it’s about enhancing the entire dining experience. Understanding the Importance of Food Presentation So, why does making food look good on the plate matter? Show off the juicy center for elegant food presentation.

Presentation 78

Presentation Food Design Dine-in 78

Modern Restaurant Management

APRIL 2, 2024

It’s been identified as an emerging dining trend – with a 2020 study by NPD Research Group finding single diners have increased their share of U.S. Embracing solo diners not only opens doors to a wider customer base but also presents an opportunity for establishments to differentiate themselves in a competitive market.

Loyalty Program 412

Loyalty Program Catering Seating Customer Experience 412

Modern Restaurant Management

JUNE 7, 2021

Restaurant owners are looking for creative ways to revamp the indoor dining experience with improved health and safety standards. Although not as great, the risk of surface transmissions is still present. Restaurants are eager to welcome customers back for indoor dining, but many customers are apprehensive. Service counter.

Kitchen Safety 532

Kitchen Safety Customer Service Customer Experience Dine-in 532

Culinary Cues

FEBRUARY 27, 2025

“Good food is the foundation of genuine happiness” – Escoffier Nourishment is essential for personal health, but even more, the preparation, presentation, and consumption of food is one of lifes greatest elements of contentment and happiness. Inspiration comes in many forms. This is the sign of true leadership.

Consumer Goods 277

Consumer Goods Presentation Leadership Dine-in 277

Modern Restaurant Management

JUNE 25, 2020

As the fight against COVID-19 continues, more of those same restaurants have started considering—and even implementing—new plans for welcoming employees and customers back for in-person dining. Unexpected downtime, when paired with a swift return to work, can present new risks to restaurant employees.

Employee Relations 548

Employee Relations Customer Experience Communication Training 548

Modern Restaurant Management

MAY 24, 2023

We also prepared a formal Schematic Design presentation for approval. This presentation included final floor plans, 3D-sketched renderings, furniture selections and finishes found in the space. Lastly, between the kitchen and the wine rooms sits a luxe private dining room that can sit a party of 12. The facility opened in 2022.

Design 419

Design Fine Dining Front of House Seasonal Menu 419

Modern Restaurant Management

DECEMBER 10, 2020

The club culture and lounge dining world are a bit distant, but the experience in front of us is one that can open up a door to meaningful conversations, experiences and feelings. Let’s talk about partner dining concepts. I love NYC. I found my success in this city which is struggling amidst the Pandemic.

Education 495

Education Entertainment Social Media Sustainability 495

Modern Restaurant Management

DECEMBER 10, 2020

By optimizing their websites, restaurateurs make it easy for patrons find their business online which can lead to more customers dining in and/or ordering online. If Google determines that a restaurant has a quality website, the restaurant will show up in search rankings when consumers are searching for dining options.

Marketing 564

Marketing Social Media SEO Website Management 564

Modern Restaurant Management

FEBRUARY 2, 2023

As the world is largely re-opened post-COVID, people are eagerly out and about dining in restaurants and bars to reinvigorate their social routines. According to Morning Consult , 77 percent of all polled adults are comfortable dining out at restaurants or cafes as of June 2022.

Fine Dining 475

Fine Dining Events Customer Experience Seasonal Menu 475

Modern Restaurant Management

FEBRUARY 7, 2024

The dining landscape is shifting, driven by Gen Z's (currently 11- to 26-year-olds) quest for “genuine” culinary experiences over the conventional allure of "the best" restaurants. They champion farm-to-table movements, support local businesses and are conscious of the environmental impact of their dining choices.

Social Media 495

Social Media Customer Experience Influencer Dine-in 495

Modern Restaurant Management

MARCH 11, 2022

There are several related practices that I think we’re going to see prevail as dining brands look for innovative ways to not just survive but thrive. In addition to cost savings, there is plentiful evidence that consumers prefer online ordering and will select dining brands based on the ease of that experience.

2022 522

2022 Marketing Fast Casual Mobile Ordering 522

Modern Restaurant Management

MARCH 13, 2024

Establishments are grappling with a complex crisis characterized by empty seats in dining areas and behind the scenes, where a shortage of skilled workers is keenly felt. These impacts affect not only the bottom line for businesses but also the dining experience for customers.

Loyalty Program 492

Loyalty Program Customer Service Customer Experience Insurance 492

Modern Restaurant Management

JULY 20, 2021

Restaurants should ask themselves the following question: as customers return to dining out, how can we keep not only our guests—but staff—happy? It’s dining, on demand. With the rise of guest-facing app-less technologies, patrons are now driving a new level of time management—all by themselves.

Dietary Restrictions 495

Dietary Restrictions Customer Experience Dine-in Technology 495

Modern Restaurant Management

JUNE 5, 2024

” As for the design of the restaurant’s dining areas, these are open with plenty of natural light and beautiful views of the botanical gardens. One of the special features we used to accentuate the dining spaces are the Pecky Cypress wood panels reclaimed from the Florida Everglades.

Certification 475

Certification Sustainability Design Seasonal Menu 475

The Rail

APRIL 6, 2025

Creating Memorable Dining Experiences A one-time guest and a devoted customer differ mostly in the memorability of their dining experience. Using surprising complementary components like house-made palate cleansers between meals, amuse-bouche sampling, or little farewell presents will help to build enduring good memories.

Guest Recovery 130

Guest Recovery Loyalty Program Consumer Goods Customer Service 130