Modern Restaurant Management

NOVEMBER 14, 2024

With 59 percent of customers hanging up after calling in and waiting for a minute or less, according to Linga, restaurants are missing out on a lot of business. The average restaurant operating a sit-down dining experience can miss 15-30 percent of incoming calls on average, with that number possibly being even higher during busy hours.

Reservations 448

Reservations Online Ordering Loyalty Program Book 448

Modern Restaurant Management

NOVEMBER 11, 2024

You take your seat at a table embedded with a touchscreen menu. The Tech That’s Already Here Automation in restaurants isn’t just about robots bringing food to your table or mixing drinks; it’s about redefining the dining experience altogether. This technology already exists today. Even kitchens are evolving.

Front of House 450

Front of House Food Order Seating Customer Experience 450

Modern Restaurant Management

NOVEMBER 22, 2024

With the holiday season often comes a surge in dining out: shoppers are grabbing quick bites between stores, families are reconnecting over dinner at their favorite hometown restaurants, and people are seeking professionally-prepared meals for their various holiday gatherings.

Hiring 437

Hiring Recruiting Customer Experience Back of House 437

Modern Restaurant Management

DECEMBER 23, 2024

As we navigate these changes, one theme stands out: innovation. Advances in AI and customer relationship management (CRM) tools allow businesses to analyze customer behavior, predict preferences, and craft hyper-personalized dining and drinking experiences.

2025 346

2025 Hospitality Bar Customer Experience 346

Modern Restaurant Management

DECEMBER 13, 2024

Remember when food trucks redefined street food in the early 2010s or when small plates turned casual dining into an adventure of endless flavors? As we look to 2025, a new wave of trends is already taking shape. In 2020, dining as we knew it disappeared overnight. Every year, the culinary world serves up something new to savor.

2025 417

2025 Dine-in Food Truck Outdoor 417

Modern Restaurant Management

APRIL 24, 2024

” How a restaurant handles review responses can have significant impact as 78 percent of potential patrons consider responses to reviews as influential in their dining decisions, but only if they are personalized and informative. “People take their time to review,” Swetlitz said.

Dine-in 446

Dine-in Influencer Customer Service 2024 446

Culinary Cues

MARCH 10, 2025

If you are serious about a kitchen career and have the focus to map out the best path, then listen up. Every cook, at least every serious cook, seems to want to work in one of those exceptional fine dining or cutting-edge experimental operations that are depicted in shows like Chefs Table or The Bear.

Hotels 299

Hotels Fine Dining Seasonal Menu Healthcare 299

Modern Restaurant Management

JANUARY 17, 2025

"By doing so, they can attract and foster repeat purchases from consumers are who either on GLP-1 medications or taking GLP-1 supplements," she said. "This At grocery retail, they are spending more on foods that support GLP-1 balance, including vegetables, eggs and nuts.

Beverage 410

Beverage Magazine Education Retail 410

Modern Restaurant Management

NOVEMBER 13, 2024

What should restaurant operators take away from the results? "Going Eliminating cash payments almost certainly locks many people out from dining experiences completely with 55 percent of Americans in fact agreeing that being able to pay with cash supports inclusivity of all members of the community."

Cash Management 418

Cash Management Point of Sale 2024 Customer Experience 418

EATER

OCTOBER 21, 2024

The tool from the East Coast vegan chain — a digital take on a split-flap mechanical display that appears on its website and in the chain’s ordering app — estimates the amounts of water, land, CO2, and oil saved by eating vegan burgers. The “ PLNT Impact Tracker ” on PLNT Burger’s website wants you to think about what you’re eating.

Sustainability 329

Sustainability Sourcing Consumer Goods Seasonal Menu 329

Modern Restaurant Management

DECEMBER 17, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. At the same time, it can result in consumers creating more waste if they order more than they can eat.

2025 419

2025 Loyalty Program Customer Experience Online Ordering 419

Modern Restaurant Management

JANUARY 24, 2025

" To learn more about the courses and induction cooking methods, Modern Restaurant Management (MRM) reached out to Chef Chris Galarza, Founder of Forward Dining Solutions LLC and Co-founder of EcoChef, who assisted in Chatham’s induction conversion and who helped design Chatham’s ACF courses.

Sustainability 448

Sustainability Food Equipment Design 448

EATER

NOVEMBER 12, 2024

The Lactation Network set out to establish a set of standards for restaurants to implement to ensure that they’re being welcoming to breastfeeding parents. And so Farrow’s organization set out to establish a set of standards for restaurants to implement to ensure that they’re being welcoming to breastfeeding parents.

Restaurant Law 332

Restaurant Law Education Food Supply Dine-in 332

Modern Restaurant Management

MARCH 11, 2025

Delivery/Takeout : COVID created a shift from in-person dining to takeout and delivery options, increasing reliance on third party delivery services, and on attractive takeout options. Many restaurant owners had believed they would be covered in the event of something like the pandemic, and found themselves without a safety net.

Mobile Ordering 221

Mobile Ordering Kitchen Safety Fine Dining Food Safety 221

Modern Restaurant Management

FEBRUARY 13, 2025

This Valentine's Day edition of Modern Restaurant Management (MRM) magazine's Research Roundup features dining and gifting trends including the importance of experience. Restaurants saw 41 percent more transactions The busiest dining hour? Analyzing data from full-service restaurants on Feb. percent in 2024. percent in 2024.

2024 221

2024 Fine Dining Book Reservations 221

Culinary Cues

JANUARY 26, 2025

The next time you walk through your local supermarket, butcher shop, fish market or bakery, take a moment to think about this. Putting aside the challenge of bird flu and the work and demands surrounding the care of animals, cost of feed, and process of harvesting and preparing eggs for market even at todays price this works out to around $.50

Food 378

Food Hotels Fine Dining Agriculture 378

ChowNow

FEBRUARY 7, 2025

Prix Fixe Menu: A multi-course meal at a set price encourages guests to order more while offering an elevated dining experience. Creating a sense of urgency with time-sensitive promotions and specials encourages customers to spend more in the moment, fearing theyll miss out if they dont act fast. Why do bundles work?

Ordering 349

Ordering Online Ordering Loyalty Program Customer Experience 349

Modern Restaurant Management

APRIL 9, 2024

A chief reason is due to caution or uncertainty exhibited by conscious consumers, with 48 percent saying they are taking the ‘wait and see’ approach and holding back on spending in 2024. Moving to Multichannel Dining Experiences Dining out is… back? So, what’s the solution?

2024 508

2024 Mobile Ordering Front of House Fast Casual 508

Modern Restaurant Management

OCTOBER 22, 2024

Check out how New York State distinguishes between employees and independent contractors here. When restaurant owners get it wrong, it could lead to fines, broken trust among employees—as with the examples above—and even jail time for more egregious violations. Quit rates have also fallen since then.

Restaurant Law 332

Restaurant Law Tip Distribution Fine Dining Insurance 332

ChowNow

JANUARY 27, 2025

sunday.gravy Pizzana Known for their elevated take on Neapolitan pizza, Pizzana has become a staple in Los Angeles dining scene with several locations throughout the city. Los Angeles has always been a city defined by its resilience, but the recent wildfires have tested its strength in unimaginable ways.

Food Supply 300

Food Supply Social Media Food Order Take-out 300

Modern Restaurant Management

DECEMBER 3, 2024

Survey results indicate diners are seeking distinctive dining experiences, planning ahead with early reservations, and seeking out earlier evening bookings The holiday season is bringing a wave of excitement among diners, with 68 percent of respondents planning to celebrate at restaurants or bars. early bird timeslot.

Reservations 221

Reservations Book Customer Experience Dine-in 221

Culinary Cues

JANUARY 13, 2025

Sure, there are always a few players who truly stand out and supporters are quick to point to a portfolio of statistics to lend credibility to their choice. This is a time of the year when many invest personal effort in speculating who will win the honors as NFL Most Valuable Player. So, really, the MVP is the team, not any one individual.

Coaching 363

Coaching Sports Presentation Seasonal Menu 363

ChowNow

FEBRUARY 5, 2025

Receipts A scannable link on printed or digital receipts lets customers leave a review right after dining. After a dine-in experience or an online order, you can send friendly messages asking customers for feedback. When customers are looking for a new place to eat, one of the first steps in that journey is checking reviews.

2025 221

2025 Customer Experience Customer Service Website Management 221

EATER

NOVEMBER 15, 2024

A Wonder in New York City. Robert Sietsema/Eater NY Wonder wants to fix food delivery — so it just acquired Grubhub On November 13, Wonder, the company that describes itself as “a new kind of food hall,” announced its acquisition of the established food ordering and delivery platform Grubhub. As it grows, here’s what you need to know.

Food 301

Food 2024 2023 2025 301

Modern Restaurant Management

JANUARY 22, 2025

Enhanced Visualization for Stakeholders : 3D modeling lets tools like BIM take stakeholders inside a virtual, 3D version of the redesigned space. How Design Technology Improves Space and Guest Experience Every square foot counts when redesigning a fast-casual eatery or a fine dining venue.

Design 221

Design Technology Fine Dining Fast Casual 221

Modern Restaurant Management

FEBRUARY 11, 2025

We’re proud to lead the charge and redefine what health-focused dining at scale looks like.” At True Food Kitchen, dining without compromise has been our mission for nearly two decades. At True Food Kitchen, dining without compromise has been our mission for nearly two decades.

Social Media 251

Social Media 2022 Sourcing Menu 251

Modern Restaurant Management

DECEMBER 2, 2024

How do you keep your customers safe–without compromising the overall dining experience? Let’s take a closer look at those strategies. Don’t forget, too, that the upcoming Food Traceability Rule under the FSMA is set to take effect in January 2026. So, how exactly do you do that? Let’s talk about it.

Food Safety 275

Food Safety Management Management Kitchen Safety 275

Culinary Cues

JANUARY 29, 2025

At our core (restaurant folks) we are in the business of taking care of people through food. What is most gratifying is witnessing clean plates coming back from the dining room, satisfied smiles on the faces of guests, and the pride that a cook feels when sliding a finished plate down the pass. Is this overly altruistic?

Dine-in 269

Dine-in Blog Article Training 269

Modern Restaurant Management

DECEMBER 16, 2024

A staff of skilled, experienced team members keeps dining rooms running smoothly, boosts efficiency in the kitchen, builds goodwill with customers, and pushes restaurants to innovate – all of which contribute to business success and sustainability. Flexible scheduling is a highly effective method of combating burnout and disengagement.

Hiring 251

Hiring Employee Relations Coaching 2025 251

Modern Restaurant Management

FEBRUARY 16, 2022

Takeout is Taking Over. How quickly can third-party delivery groups get in and out of the food and beverage space? The community table still has it’s pull, especially for those walk-in patrons that don’t have time to make a reservation, but would prefer to take a seat indoors to enjoy their impromptu meal.

Design 558

Design Fine Dining Online Ordering Dine-in 558

Modern Restaurant Management

AUGUST 6, 2024

Sixty-nine percent of consumers would dine out more often if it were more enjoyable, and that number goes up to 78 percent for adults under the age of 35, according to a report from ChangeUp. What key factors are guests reporting disappointment about regarding the dining out experience and how can they be alleviated?

Customer Experience 493

Customer Experience Fast Casual 2024 Dine-in 493

Modern Restaurant Management

APRIL 15, 2024

Restaurant managers balance several responsibilities while taking care of staff and guest needs. However, it can sometimes take time to get customers to respond to surveys they're given. Let your customers know their opinions and feedback matter, and that it has a direct impact on future dining experiences.

Management 490

Management Management Loyalty Program Social Media 490

Modern Restaurant Management

JULY 10, 2024

And yet, the diner who walks out with your logo beer mug is damaging your restaurant’s bottom line. After a guest thief takes what they want, the restaurant must purchase replacements and eventually report the thefts to their insurance company, which in the long run will raise their premiums, creating another drag on profitability.

Back of House 491

Back of House Fine Dining Take-out Social Media 491

Modern Restaurant Management

NOVEMBER 1, 2022

Restaurant guests in cost-saving mode are eating out less and more conscious of menu prices, according to Restaurants: Consumer Trends Fall 2022/Winter 2023 a report produced by Provoke Insights in collaboration with Modern Restaurant Management (MRM) magazine. “Unique offerings to help separate from the competition may be helpful.

Fine Dining 473

Fine Dining Seasonal Menu Social Media 2022 473

Modern Restaurant Management

MAY 22, 2023

Promotions and loyalty programs are necessary to convince Americans to dine out more frequently, according to new research from Provoke Insights and Modern Restaurant Management (MRM) magazine. Americas still want to dine out, so promotional deals and loyalty programs make them feel like they are being responsible with their money.”

Loyalty Program 450

Loyalty Program Customer Service Customer Experience Magazine 450

Culinary Cues

FEBRUARY 5, 2025

Every restaurant and restaurateur are struggling to figure it out how am I going to make this work? Customers are becoming more discerning about value and anxious about the price of a meal (from quick service to fine dining). Theres plenty of fear and loathing going on in the restaurant business. This is true for every business.

Fine Dining 226

Fine Dining Food Supply Customer Service Recruiting 226

ChowNow

FEBRUARY 28, 2025

Youre delivering a great dining experience, yet foot traffic remains inconsistent, online engagement is low, and new customers arent coming in as often as youd like. The next step to optimizing your online presence is to take advantage of SEO so more customers find you. If your GBP isnt optimized you wont show up when it matters most.

2025 195

2025 Email Marketing Social Media Loyalty Program 195