Modern Restaurant Management

APRIL 24, 2020

Covid-19 has created a shift in mindset, so business owners aren’t looking for the cheapest cleaning anymore, but cleaning done by a reputable brand using EPA and CDC approved disinfectants, performed by highly trained cleaners with documented and duplicatable procedures. The lingering question of “what is really clean?

Front of House 525

Front of House Customer Experience Back of House Dine-in 525

Modern Restaurant Management

AUGUST 26, 2024

They must choose whether to use third-party online ordering platforms or handle delivery in-house. In-House vs. Third-Party Delivery In the past, customers had to call or fill out forms on the restaurant's website to get food to their doorsteps. As the huge market keeps growing, expected to hit $1.8

Delivery 448

Delivery Mobile Ordering Online Ordering Customer Service 448

Modern Restaurant Management

MAY 7, 2020

The pink and blue horse illustration at the top of this article is not clickbait. It’s an example of what Prague’s Manifesto Market is doing as part of its reopening operation. “But the desire is in the air to get back to social life and reconvene the life that has been paused for over two months.

Food Safety 511

Food Safety Front of House Back of House Seating 511

7 Shifts

NOVEMBER 14, 2024

Front-of-house (FOH) staff, like servers and hosts, will need customer service training, upselling techniques, and communication skills. Back-of-house (BOH) staff, including chefs and kitchen assistants, will focus more on food safety, food handling, and kitchen equipment use.

Training 195

Training Kitchen Safety Customer Service Food Safety 195

7 Shifts

SEPTEMBER 16, 2021

Whichever way you go, remember that for every new restaurant you open, you'll need to conduct any necessary market research and document your planning process with a business plan and a feasibility study. Table of Contents. New Concept or Replicate? Create Consistency with Your Operations. Delegating Responsibilities. Sometimes less is more.

Management 370

Management Management Document Hiring 370

7 Shifts

SEPTEMBER 26, 2022

What those technologies are completely depends on the role, but here are a few of the more popular examples: Servers and front-of-house roles tend to familiarize themselves with point-of-sale (POS) technology, scheduling software , online ordering integrations, and perhaps even reservation software. Table of Contents. Undercooking.

Front of House 370

Front of House Back of House Kitchen Safety Food Safety 370

Core Hospitality

MAY 20, 2019

Here is an outline of primary job descriptions of your front of house staff. Your training documents will dig deeper into training expectations but the above is what directly impacts the guest experience. Organizes the flow of the seating pattern for the servers essentially the flow of the restaurant. Expo Organizes the bills.

Front of House 115

Front of House Training Document Seating 115

Modern Restaurant Management

MAY 2, 2023

Is your restaurant clean — both in the front and back of the house? An audit can also be a powerful tool that can help you improve the financial health and profitabilit y of your restaurant. Conducting a successful one can help you figure out where your business could use a little improvement. Either way, it ends up costing you.

Audits 282

Audits Point of Sale Document Food Safety 282

7 Shifts

AUGUST 16, 2021

But it's the good shifts, when the front of house and back of house are flowing like a symphony, when customers are delighted, and the restaurant atmosphere feels effortless—that's the best part about restaurants. A bad shift can lead to unhappy customers and disgruntled staff. The pre-shift meeting ensures that doesn't happen.

Front of House 397

Front of House Back of House Customer Service Coaching 397

Modern Restaurant Management

APRIL 14, 2020

" In an effort to help franchisees overcome the business challenges caused by the COVID-19 crisis, Huddle House has announced a program of relief measures being temporarily offered to franchisees to support the system head-on during this crisis. "Cox Media has been very supportive to us during this difficult time. . "In

Online Ordering 530

Online Ordering Back of House Customer Service Small Business 530

Modern Restaurant Management

JUNE 2, 2020

Restaurateurs have a bit of a leg up here compared to other businesses, but it’s key that this goes beyond the kitchen and to your front-of-house staff as well. Now, restaurants have either had to shutter completely or provide meals for takeout/delivery to a fraction of their client base. Educating Yourself.

Equipment 426

Equipment Front of House Seating Restaurant Law 426

EATER

JUNE 26, 2020

Many small, independent spots don’t yet have enough work to bring back their employees, particularly those in front-of-house positions. And yet more business didn’t translate to more staff: The 200-seat restaurant still employed fewer than half the workers it had before the pandemic.

Front of House 322

Front of House Back of House Guest Recovery Loyalty Program 322

EATER

DECEMBER 10, 2021

Between 1950 and 2018, 95 percent of the books published by major publishing houses, like Simon & Schuster and Penguin Random House, were written by white authors, according to a New York Times op-ed by Richard Jean So and Gus Wezerek. But Black authors, editors, and booksellers have long been doing the work.

Front of House 361

Front of House Book Back of House 2006 361

Modern Restaurant Management

AUGUST 5, 2020

In this edition of MRM News Bites, we feature a lot of tech news, a celebrity-owned virtual dining concept, and the annual Neighborhood to Nation Restaurant Recipe Contest. TouchBistro Acquires TableUp. TouchBistro acquired Boston-based TableUp, a provider of loyalty and marketing solutions for the restaurant industry.

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Modern Restaurant Management

DECEMBER 27, 2023

restaurant industry will continue to shake off the aftereffects of the pandemic in 2024, but that doesn’t mean the challenges that remain are easily dispelled. Even though cooling inflation is a positive, it’s still running ahead of the Federal Reserve’s 2 percent target and has not yet resulted in relief on costs.

2024 294

2024 Insurance Recruiting Restaurant Law 294

7 Shifts

NOVEMBER 12, 2020

What documentation to give out and collect during onboarding. In this comprehensive guide to the restaurant onboarding process, you’ll learn: What employee onboarding is. What to include in your restaurant onboarding process. What is employee onboarding? Employee onboarding is the process of welcoming a new employee to your team.

FOH 307

FOH Food Safety BOH Customer Service 307

EATER

DECEMBER 21, 2020

David Chang’s new memoir grapples with the white-hot fury that defined most of his career. But as an employee on the receiving end of that rage, the book fails to account for trauma he caused me. David Chang changed the way America eats. Along with Momofuku’s rise has come Chang’s own.

Front of House 364

Front of House Back of House Book 2008 364

7 Shifts

FEBRUARY 8, 2024

The app is useful for both your front- and back-of-house staff, allowing them to check upcoming shifts, submit availability, request shift trades, and more. You can even share important documents, like updated policies or tax forms. Restaurants of today are infused with technology in many new ways, and it’s making a difference.

Management 367

Management Management Operations Mobile Ordering 367

7 Shifts

MAY 31, 2021

Inventory was ordered based on par levels, which are set based on sales forecasts, which are in turn determined by how many guests you'll serve and what they'll order. That's why restaurateurs rely on restaurant operations. With clearly defined and enforced restaurant operations, restaurants achieve maximum efficiency and profitability.

Operations 363

Operations Inventory Hiring Customer Service 363

7 Shifts

FEBRUARY 8, 2024

The app is useful for both your front- and back-of-house staff, allowing them to check upcoming shifts, submit availability, request shift trades, and more. You can even share important documents, like updated policies or tax forms. Restaurants of today are infused with technology in many new ways, and it’s making a difference.

Management 352

Management Management Operations Mobile Ordering 352

ChowNow

AUGUST 9, 2024

Step 1: Gather Your Team Involve key team members such as managers, chefs, and front-of-house staff. Step 3: Create a SWOT Matrix Use a large whiteboard, flip chart, or even a digital tool like a shared document that will make it easy for your team to collaborate. Running a successful restaurant doesn’t happen by luck.

Social Media 221

Social Media Front of House Document Customer Service 221

7 Shifts

DECEMBER 4, 2020

Did you know that payroll/labor makes up almost one-third of a restaurant's operating costs ? While most restaurateurs are experts in hospitality and customer service, payroll makes many savvy business owners scratch their heads. We're here to demystify payroll so you can spend more time every week growing your business and doing what you do best.

2021 370

2021 Tip Distribution Restaurant Law Insurance 370

EATER

APRIL 21, 2021

We were having trouble finding people for both front of house and back of house. Pre-pandemic, for a full house, we used to have six to seven chefs in the kitchen, and now we have four; we used to have six to seven servers on the floor, and now we have four. you can’t really do anything with that.

Back of House 261

Back of House Front of House Outdoor Online Ordering 261

ChowNow

JULY 17, 2024

Defining clear roles and responsibilities up front can help your team understand how they work together and avoid having any tasks fall through the cracks. Defining clear roles and responsibilities up front can help your team understand how they work together and avoid having any tasks fall through the cracks.

Operations 195

Operations Kitchen Safety Front of House Food Safety 195

7 Shifts

NOVEMBER 17, 2020

Sales: If the employee works a front-of-house role, review their upselling efforts in your POS. Perhaps you loved that job because you were good at it, because you clicked with your coworkers, or maybe because your supervisors made you feel appreciated. Did you know that highly-engaged restaurant employees generate almost 1.5x

Point of Sale 370

Point of Sale Download Communication Reference 370

Lavu

NOVEMBER 29, 2024

From front-of-house staff to kitchen teams, managing payroll requires precision, flexibility, and real-time solutions. These systems manage cash and card tip pooling , calculate tip-out percentages for different roles, and handle tax documentation like the 8027 Tip Income Report.

Tip Distribution 78

Tip Distribution Restaurant Law Employee Relations Cash Management 78

Culinary Cues

OCTOBER 24, 2022

It is the season of butternut, acorn, delicata, and spaghetti squash roasting with plenty of butter and brown sugar, of roasted walnuts, pecans, and marcona almonds added to your salads, and in-house pickling finding its way onto your appetizer boards. Are you up to it? Winter is, by far my favorite season to plan menus.

Seasonal Menu 329

Seasonal Menu Front of House Presentation Menu 329

The Restaurant Times

MARCH 10, 2023

Front-of-house (FOH) refers to all activities and settings a patron will experience while dining at a restaurant, including the lobby and dining area. Hence, your restaurant’s front-of-the-house staff members should always maintain a high standard of personal hygiene and present a polished, welcoming image.

Front of House 52

Front of House FOH Back of House Online Ordering 52

EATER

FEBRUARY 24, 2021

Shutterstock. Demand for seeds is up this year, and many hope this is the sign of a longer-term shift toward people growing their own food This story was originally published on Civil Eats. Annastasia Mullen has been expanding her home garden in Des Moines, Iowa, since 2015. Then, many first-time gardeners planted out of panic.

Online Ordering 301

Online Ordering Food Order Front of House Food Safety 301

7 Shifts

MARCH 31, 2023

“Take better care of your staff.” We’ve all heard it. Some of us know that we should - but in between dealing with maintenance issues and hiring new employees, it can be hard enough to take care of yourself, let alone your staff. With rising food and labor costs, how can you prioritize the working conditions for your team so they stick around?

Hiring 195

Hiring Front of House Back of House Document 195

Modern Restaurant Management

MARCH 11, 2020

This edition of MRM News Bites features a double dose from US Foods, SpotOn Transact, DoorDash Kitchens, Virtual Restaurant Consulting, Tripleseat and Gather, wagamama, Toast, The Gluten Intolerance Group, Instawork and StaffMate Online, Procurant and Yellofin, Sift, 7shifts, ParTech, Revel Systems and Como, Kabbage, Bluecrew and Cuboh.

Bar 386

Bar Cash Management Loyalty Program Point of Sale 386

EATER

AUGUST 26, 2021

There is no storefront, no dining room, and no front-of-house staff. In some cases, the kitchen functions as a hub for a handful of other so-called virtual restaurants; in others, the food from the virtual restaurant is prepared inside the kitchen of an established brick-and-mortar but with a separate name and menu.

Dine-in 261

Dine-in Delivery Equipment Fast Casual 261

EATER

JUNE 29, 2022

We asked five photographers to document the many ways the dish brings people together. Eater reached out to photographers across the country to document the various ways in which people gather over mounds of crispy fried poultry. Wonho Frank Lee/Eater. Fried chicken is community. Pizza is sold by the slice. Los Angeles.

Front of House 261

Front of House Food Truck Food Order Food Safety 261

The Rail

AUGUST 5, 2024

While pen and paper methods are the time-honored tradition, restaurant management software can streamline everyday tasks from staff scheduling to inventory to managing front of house, saving you time and headaches. Plus, having that customer data in front of you may give you new ideas.

Management 130

Management Management Front of House Online Ordering 130

7 Shifts

NOVEMBER 19, 2019

Before restaurants can record a profit, they need to take several expenses into account—inventory, kitchen equipment, building utilities, and of course, labor. What is Restaurant Labor Cost Percentage? Some businesses choose to calculate labor cost as a percentage of operating costs rather than a percentage of sales.

Management 253

Management Management Employee Relations Restaurant Law 253

7 Shifts

MAY 15, 2023

Did you know that payroll/labor makes up almost one-third of a restaurant's operating costs ? While most restaurateurs are experts in hospitality and customer service, payroll makes many savvy business owners scratch their heads. We're here to demystify payroll so you can spend more time every week growing your business and doing what you do best.

2023 195

2023 Tip Distribution Audits Restaurant Law 195

Modern Restaurant Management

DECEMBER 27, 2019

This edition of MRM News Bites features NCR, Bloom Intelligence, The American Food Association, The Dinex Group, Performance Food Group Company, Appetize and Restaurant365, Snackpass, PAR Technology, Net Element, Sensory, GRIF, Picnic and El Pollo Loco. NCR Acquires Zynstra. NCR Corporation acquired U.K.-based

Mobile Ordering 309

Mobile Ordering Customer Service Point of Sale Customer Experience 309