Modern Restaurant Management

FEBRUARY 15, 2022

At Tocaya, each table is outfitted with a QR code and table identifier for guests to place instant orders on their own personal devices, without the need to download an app, and the food is delivered directly to the corresponding table. Integrating loyalty program or CRM so guests are incentivized to seek out and use these channels.

Technology 563

Technology Loyalty Program Fast Casual Email Marketing 563

Modern Restaurant Management

MAY 30, 2023

Our recent survey on restaurant apps, loyalty and dining choices gave us insight into what your customers think. Just 20 percent of non-frequent users downloaded at least two restaurant apps. Unsurprisingly, Gen Zers were the most likely to download in 2023 – 45 percent have more apps now than in 2022.

Loyalty Program 492

Loyalty Program Social Media Download 2023 492

Modern Restaurant Management

OCTOBER 13, 2022

Put Loyalty Rewards Into Customers’ Hands with a Branded Mobile App. Another way to increase the value of customers’ dining experience and increase return visits is to provide loyalty rewards with a custom, restaurant-branded mobile application. Consider Expanding Delivery Options in Your Market.

Technology 450

Technology Loyalty Program Mobile Ordering Download 450

Modern Restaurant Management

JULY 23, 2021

This year, 42 percent of restaurant brands plan to invest in customer loyalty programs. As consumer adoption continues to grow, restaurants can look to three key mobile marketing strategies to increase visits and drive loyalty and engagement across mobile. Restaurants must make loyalty programs accessible and convenient.

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Loyalty Program Mobile Ordering Download Email Marketing 558

Modern Restaurant Management

MARCH 1, 2022

“As QSRs make it increasingly easier to order off-premise with the rollouts of mobile applications and loyalty programs, they provide a convenience to customers that may take the sting out of higher prices,” said Acerra. Delivering that level of convenience will win brand loyalty.” App downloads remain strong.

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Loyalty Program Mobile Ordering Download Food Order 458

Modern Restaurant Management

MAY 13, 2024

But two non-negotiables have remained strong for diners: convenience and loyalty. Loyalty Reigns Supreme Although consumers may be more selective on where and when they dine out, they still want to frequent their favorite restaurants and access any deals possible. They also want convenience and frictionless digital experiences.

Pricing 493

Pricing Loyalty Program Mobile Ordering Customer Service 493

ChowNow

FEBRUARY 28, 2025

Encourage Repeat Visits with a Reward Program Restaurants depend on their regular customers, who make up as much as 80% of yearly profits, and offering them a rewards program is one of the best ways to keep them coming back. Social media: Create posts sharing the perks of your rewards program and how easy it is to use and earn.

Ordering 195

Ordering Email Marketing Social Media Online Ordering 195

Modern Restaurant Management

JULY 13, 2022

For example, replacing physical menus with QR codes has become exponentially popular since the start of the pandemic with one firm reporting a 750 percent increase in downloads between 2020 and 2021. Maximizing this opportunity for free marketing is key to developing deep relationships with customers and building customer loyalty.

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Franchise Franchising Operations Loyalty Program 536

Modern Restaurant Management

OCTOBER 1, 2020

Some have white-labeled those same delivery services for integration within their organizations, and others have built out programs for pick up or delivery entirely in house. Many have started offering their menus on third-party delivery websites. Looking at the data proves much of what we already know.

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Delivery Loyalty Program Download Online Ordering 493

Modern Restaurant Management

MAY 20, 2022

" Boyce explained TMAD's loyalty program has a lot of data and that loyalty guests spend 16-19 percent more than non-loyalty guests. "In "In Q1, we made it a priority for our shops to get as many customers to download our app as possible. times in the same time period."

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Email Marketing Loyalty Program Point of Sale Download 473

Focus POS

OCTOBER 1, 2020

With a loyalty program that resonates with what your customers value, you open the doors to greater communication with your customer base that translates to much more than just increased revenue. How loyalty programs have evolved. Modern loyalty programs add a lot more than a free item after so many purchases.

Loyalty Program 187

Loyalty Program Email Marketing Coupons Customer Service 187

ChowNow

SEPTEMBER 30, 2020

In this blog, we’ll cover four tips to help you boost customer loyalty at your restaurant. Start a restaurant loyalty program. To entice your customers to come back, offer them access to a restaurant loyalty program of your own. According to ChowNow Internal Data, diners with loyalty memberships order 2.5x

Loyalty Program 397

Loyalty Program Marketing Email Marketing Social Media 397

Modern Restaurant Management

JUNE 14, 2023

“Most loyalty programs are largely transactional, and many brands still heavily rely on discounts and coupons to drive sales. ’ We’re really deliberate about asking our customers how we can make sure they have the best programs that are the most impactful to their customers. percent more during the program.

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Loyalty Program Point of Sale Customer Experience Email Marketing 449

Modern Restaurant Management

AUGUST 24, 2021

What is the lifetime value of an app-downloading customer over a non-app customer, and does that incremental value outweigh the cost of getting the customer to download the app in the first place? Does the cost of a SaaS-based recommendation engine outweigh its benefits?

Marketing 520

Marketing Social Media Download Back of House 520

Modern Restaurant Management

FEBRUARY 3, 2022

Loyalty : Loyalty programs also saw a major uptick during the pandemic, with two in five operators implementing their loyalty programs in the last one to two years. Now, more than half of all operators (57 percent) report offering a loyalty or rewards program of some kind.

Loyalty Program 486

Loyalty Program Online Ordering Cash Management Point of Sale 486

The Rail

DECEMBER 2, 2024

Today, more than ever, restaurants are turning to custom-built apps to improve convenience, streamline operations, and foster customer loyalty. Building a food delivery app for your restaurant can help you expand your reach, streamline operations, and foster customer loyalty. If so, you’re not alone. The numbers speak for themselves.

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Delivery Food Loyalty Program Food Order 147

Modern Restaurant Management

FEBRUARY 17, 2021

Consumers are downloading more restaurant apps and app usage has spiked. There continues to be a sharp uptick in mobile app usage since the start of the pandemic with consumers downloading and using restaurant mobile apps more now than ever before. The majority of consumers (68 percent) have one-to-five restaurant apps on their phone.

2021 474

2021 Mobile Ordering Loyalty Program Download 474

Modern Restaurant Management

MAY 31, 2022

ERP systems streamline and automate inventory management, provide real-time low-stock notifications, allow users to download critical data, and improve overall visibility into the business. While it's common for retailers to leverage an enterprise resource planning (ERP) system, it could also benefit restaurants.

Point of Sale 491

Point of Sale Download POS Customer Experience 491

ChowNow

FEBRUARY 12, 2025

Boosts Repeat Business: Special promotions, loyalty rewards, and exclusive deals encourage guests to return. Loyalty Program Updates Customers love rewards, but they need reminders to take advantage of them. Use email to notify customers of points earned, upcoming redemption opportunities, and exclusive loyalty perks.

Email Marketing 195

Email Marketing 2025 Marketing Online Ordering 195

Modern Restaurant Management

SEPTEMBER 16, 2021

Improved Customer Loyalty Programs. When customers download your restaurant’s mobile app, they should also be able to connect a credit or debit card to their account. This helps build loyalty within your restaurant and keeps people coming back for more. Cons of Touchless Payments.

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Loyalty Program Customer Experience Customer Service Technology 466

Modern Restaurant Management

AUGUST 17, 2020

A consumer's brand loyalty was also impacted during recent events, with 33 percent of overall respondents citing an increase in loyalty to the brands they frequented during stay-at-home-orders. This sentiment was most prevalent with millennials, with 43 percent reporting an increase in loyalty. How Is Casual Dining Doing?

2020 493

2020 Mobile Ordering Loyalty Program Food Safety 493

Modern Restaurant Management

AUGUST 26, 2021

A digital consultancy partner can also build the app to fulfill other needs of your business, such as delivery, curbside pickup and loyalty programming. Create a QR code check-in at the host stand. Check in can be simplified through QR codes.

Technology 568

Technology Ordering Front of House Customer Experience 568

Modern Restaurant Management

DECEMBER 28, 2020

With technology at the forefront of restaurant operations, we think there will be an increase in branded mobile apps along with a rise in loyalty programs. One trend that may amplify in 2021 is the focus on loyalty programs and branded apps. Taka Tanaka, CEO of AUTEC Sushi Robots.

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2021 Mobile Ordering Kitchen Safety Loyalty Program 576

7 Shifts

AUGUST 12, 2021

Loyalty Rewards. Restaurant loyalty programs , when done correctly, can increase repeat sales. This method is used by several large food chains, like Starbucks, Panera Bread, and TGI Fridays, which have attracted millions of customers due to their loyalty programs. There are several factors to consider.

Marketing 397

Marketing Email Marketing Loyalty Program Social Media 397

ChowNow

NOVEMBER 11, 2020

Start a restaurant loyalty program. . A loyalty program incentivizes your regular customers to use your restaurant ordering system, which helps you increase both repeat orders and profits. When starting a loyalty program, try a membership model, in which your customers pay up front for discounts on their next orders.

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Ordering Loyalty Program Online Ordering Mobile Ordering 345

Modern Restaurant Management

MAY 31, 2024

In terms of loyalty, The Keg Steakhouse and Bar, HuHot Mongolian Grill, Texas Roadhouse, Longhorn Steakhouse, and Cheddar's Scratch Kitchen top the Customer Loyalty Index, underscoring a strong consumer preference for steakhouse brands.

Online Ordering 391

Online Ordering Ordering Hiring 2024 391

Modern Restaurant Management

MAY 12, 2021

PWAs are web-based experiences that appear like a mobile app but require no user download. In this conversation, the restaurant can make available additional information like history, specials, personal recommendations, loyalty programs, recipes and more. The first technology is progressive web apps (PWA).

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Online Ordering Food Mobile Ordering Loyalty Program 364

Modern Restaurant Management

JUNE 3, 2021

While 40 percent download mobile apps to bypass a long line, 48 percent will delete a restaurant’s app if they still have to wait once they’ve arrived. Apps are being downloaded for convenience and discounts. 35 percent would download an app if it meant restaurants knew when they are on their way or have arrived.

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2021 Fast Casual Mobile Ordering Guest Recovery 474

Modern Restaurant Management

MAY 5, 2021

In this edition of MRM Research Roundup, we have news on understanding customer loyalty, beverage insights, restaurant supply loyalty, the influence of discounts, the state of payments and the evolution of gift cards. Customer satisfaction has traditionally been the main driver of loyalty. The Value of Trust.

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2021 Coupons Loyalty Program Consumer Goods 490

Modern Restaurant Management

APRIL 14, 2020

In addition to the latest resources on COVID-19 restaurant and employee recovery programs, RestaurantsAct.com offers a brand new, industry-first interactive map of each state, District of Columbia and Puerto Rico. This new site is a one-stop hub of critical information for restaurants, employees, customers and industry partners.

Online Ordering 530

Online Ordering Back of House Customer Service Small Business 530

Modern Restaurant Management

MAY 8, 2020

Data on Repeat Diners : If a consumer has downloaded the app, joined a loyalty program or checked-in to your QSR, they expect to hear from you and would welcome perks and incentive to return.

Marketing 442

Marketing Franchise Franchising Social Media 442

Modern Restaurant Management

JANUARY 12, 2022

But despite these concerns, 46 percent of people noted they will eat out daily to several times a week in coming months and showed a growing loyalty to their favorite brands. Download the Restaurant Trends for 2022 report for more details. Download the full report, Digital Divide: Delivery Service Aggregators and the Digital Shift.

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2022 Mobile Ordering Guest Recovery Point of Sale 539

Modern Restaurant Management

SEPTEMBER 15, 2021

For more information and to download the report, visit FMI.org/GrocerySpeaks. At the same time, restaurants should reimagine their loyalty engagement strategies and expand the ways in which consumers can earn rewards. Eighty-five percent of all restaurant loyalty program users want to interact with loyalty programs via smartphone.

2021 447

2021 Retail Loyalty Program Online Ordering 447

Modern Restaurant Management

AUGUST 19, 2020

PopID accounts also tie to loyalty programs for automatic credit with every purchase. launched US Foods Ghost Kitchens, a program designed to guide restaurant operators every step of the way when opening their own operation, helping them easily add a new revenue stream. They both went through a management training program.

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Customer Service 515

Modern Restaurant Management

MAY 30, 2023

Our recent survey on restaurant apps, loyalty and dining choices gave us insight into what your customers think. Just 20 percent of non-frequent users downloaded at least two restaurant apps. These raring-to-dine customers were twice as likely as other respondents to increase their future visits. But don’t just take our word for it.

Pricing 221

Pricing Loyalty Program Social Media Download 221

7 Shifts

AUGUST 18, 2021

Show them you value their loyalty by remembering their name or striking a conversation over a topic you've previously chatted about. Recommended Download: Free Restaurant Comment Card Template For Download. Digital Loyalty. The same goes for regulars, recognize that they're coming back for more! Engage with them online.

Customer Service 369

Customer Service Customer Experience Online Ordering Loyalty Program 369

7 Shifts

SEPTEMBER 25, 2024

Visit our page to download the full report , which features insights from 1500 active restaurant employees and industry experts. Clearly define the steps for advancement, such as training programs, skill development, and promotion timelines, ensuring employees understand how they can grow within the organization.

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