Wed.Nov 06, 2024

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Moving Beyond Hourly Wages Toward Supporting Employees as Whole Individuals

Modern Restaurant Management

Staffing and retention is often cited as a main pain point by restaurant operators. So what can they do to compete for talent, hire effectively and retain staff in the long-term? One industry insiders says pay increases are just part of the package as operators are increasingly leveraging benefits to differentiate themselves. "Our compensation data indicates a shift towards more comprehensive benefits and total compensation packages, moving beyond traditional hourly wages and annual salaries

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Using AI to Transform Customer Review Responses for Restaurants

Goliath Consulting

Using artificial intelligence (AI) to respond to customer reviews has become a valuable tool for restaurants and bars to streamline operations and enhance guest engagement. AI-driven platforms like Ovation and Popmenu enable hospitality businesses to quickly generate thoughtful, consistent responses to customer feedback across multiple review sites.

Insiders

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More time is needed to comply with looming food traceability rules

Restaurant Business

Food industry advocates across markets agree: They're not ready for federal food safety regulations that will require tracking of certain ingredients from farm to table.

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Finish strong: Year-end QSR restaurant planning for HR, payroll & operations

Rocket Fuel

The final quarter is traditionally a slower time for quick service restaurants (QSRs), but operators can use this time to streamline operations, align payroll practices, and enhance their culture. For Human Resources (HR), Payroll, and Operations leaders or teams, time spent in these areas will lead to a productive start to the new year. In my decades as a restaurant operator and working with business owners at Delaget, I’ve identified several actionable strategies that profitable restaura

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Reduce Bias in Hiring: Structured Interview Questions for Employers

Structured interview questions are a valuable tool for reducing bias in hiring. They help: Ensure all candidates are asked the same questions in the same way Level the playing field so all candidates have a fair chance of being successful Improve credibility, reliability, and validity Download the guide to get the most out of your interview questions!

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Applebee's and IHOP are opening a co-branded restaurant in Texas

Restaurant Business

It will be the full-service chains’ first joint location in the U.S., said parent company Dine Brands. The format has proven successful overseas.

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The Best Products for Channeling Your Inner Martha

EATER

Lille Allen A French oyster platter? Very Martha. Plane tickets to Madagascar for the holidays? Verrry Martha. There’s more noise than ever on the homemaking side of social media, but there is still only one Martha Stewart. She is, in short, an icon of the arena — “mogul” seems too steely a word for her brand while “multi-hyphenate” undersells her areas of expertise, which range from corn jewelry-making to cod jigging.

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Ops Summit 2024: What to Know Before You Go

Crunchtime

If you are attending Ops Summit 2024 in Boston next week we have some important information to share to help you make the most of your trip (and if you're not, there are just a handful of seats left, so this is your opportunity to be one of the final registrants for this incredible event! Register here).

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Unexpected drop in 3rd-party delivery sales deflates Noodles & Co.

Restaurant Business

CEO Drew Madsen said the fast casual is tweaking its delivery pricing markups, which were partly to blame for a 5.8% decrease in traffic at company units during the third quarter.

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Cozy Royale’s Dry-Aged Burger Takes Over a Month to Make

EATER

The juicy burger relies on the trimmings of dry-aged sirloin from its sister butcher shop What’s better than a burger? How about one that sources its ground beef right next door. The meat at Cozy Royale is all prepped by the restaurant’s neighboring sister butcher shop, The Meat Hook. For owner and founder Brent Young, there’s no question why burgers have maintained their status symbol as an American classic for so long.

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More evidence suggests an improving fast-food market

Restaurant Business

The Bottom Line: Burger King and Popeyes saw improving sales in October behind better promotions. But lower gas prices and easing inflation may also be driving those results.

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Food & Beverage Industry Report 2024

Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

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Applebee's to launch meal deals as traffic falls again

Restaurant Business

The casual-dining chain will start promoting permanent value meals after its traditional strategy of limited-time offers fell flat with customers.

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Why TGI Fridays filed for bankruptcy

Restaurant Business

A Deeper Dive: Senior Editor Joe Guszkowski joins the Restaurant Business podcast to discuss the Chapter 11 bankruptcy filing of the venerable casual-dining chain, and what it says about the industry.

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Jim and Patty's Coffee plans to close for good

Restaurant Business

Created by Oregon coffee pioneers Jim and Patty Roberts, this two-unit concept blamed an accumulated debt burden since Covid.

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Applebee's sues franchisee that closed 8 locations in Kansas City

Restaurant Business

The casual-dining chain said Apple Central KC closed the restaurants without its consent. It’s asking for more than $8 million in return.

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The HR Leader’s Survival Guide

HR leaders drowning in paperwork struggle to meet C-suite's strategic expectations. Burnout and high turnover plague the field, with 95% feeling overwhelmed. This guide explores how the right tools can free HR from admin tasks and empower them to become the strategic leaders they’re meant to be.

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Bombshells breastaurant chain shuts units

Restaurant Business

Two have been closed and one is being sold, trimming the full-service sports bar chain to 11 units, all in Texas.

Sports 100
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Huckleberry's parent launches a fast-casual quesadilla concept

Restaurant Business

Press Quesadilla Grill also offers burritos, bowls and salads. It's the fourth concept in the portfolio of Heritage Restaurant Brands.

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Convenience stores say it's getting tougher to compete with fast-food prices

Restaurant Business

But c-stores are getting more strategic when it comes to their foodservice programs.

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Restaurants see mixed results as voters push Trump over the top

Restaurant Business

The fate of several key ballot initiatives were decided in the industry's favor, but the possibility of an $18-an-hour minimum wage in California is still alive.

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Why Every Small Business Needs an HCM Solution: A Comprehensive Guide

Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.