Mon.Feb 24, 2025

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From Empty Tables to Full House: Expert Advice on Avoiding Restaurant No Shows

Modern Restaurant Management

Restaurant no-shows are a silent killer of hospitality profits. No-shows plague the UK hospitality industry, with 12-14 percent of restaurant reservations going unfulfilled, resulting in an estimated £17.6 billion in annual revenue losses, according to Zonal and CGA's GO Technology report. The research also highlights that the 18-34 age group is the most frequent offender, creating significant financial challenges for restaurants and venues.

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5 Mexico City Spots Our Editor-in-Chief Loves

EATER

Tacos are served up at Maizajo, where corn tortillas are made in-house. | Stephanie Wu Long seafood lunches, grasshopper cocktails, and more A version of this post originally appeared in Stephanie Wus newsletter, From the Editor, a roundup of the most vital news and stories in the food world. Subscribe now. Ive just returned from three glorious, food-filled days in Mexico City.

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JBF Study: Independent Restaurants Are Actively Evolving

Modern Restaurant Management

Independent restaurants are at a pivotal moment, as the industry confronts multiple challenges including inflation, cost volatility, and extreme weather and adapts to an increasingly complex operating environment, according to the findings of the The James Beard Foundation® (JBF) 2025 Independent Restaurant Industry Report. The research stems from in-person chef interviews and a nationwide survey of more than 400 restaurant owners and operators spanning 47 states with respondents ranging fr

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THE GRAPES OF WRATH

Culinary Cues

I find myself thinking lately of terms the common man, common woman, common child. I think of their (our) needs and desires, the simple ones that we all share. Some of us have the means, had the upbringing, enjoyed good fortune to be able to do what is in our hearts and our minds to do. The simple things of a piece of land to work, a roof over our heads that can move from house to home, food on our table, clothes on our back, a solid education, good health and a job that provides and gives us sa

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Future-Proof Your Talent Pipeline

Get ready for the future of business. As HR navigates an ongoing labor shortage, leaders need stronger, more adaptable recruiting strategies. Do you have the tools you need to build a talent pipeline that drives sustainable business growth?

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Save a Finger, Get a Chainmail Glove

EATER

After losing the tip of my left index finger (.twice), I decided it was time to take more serious measures. A chainmail glove, my friends, is the solution. Regrets, Ive had a few but then again, too few to mention namely, both of the times I cut off a significant portion of my left index finger, while slicing spaghetti squash and the stems off of a bouquet of flowers, respectively.

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Franchisees accuse Hurricane Grill & Wings of raiding the marketing fund

Restaurant Business

Operators filed a lawsuit against the chicken wing chain and parent company Fat Brands, accusing them of underfunding the marketing department and damaging the brand.

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Just Salad valued at $1B after latest investment

Restaurant Business

The fast-casual salad chain has received a $200 million investment from a group led by Wellington Management.

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One Star Away: How to Boost ASR and Drive Sales

Black Box Intelligence

One Star Away: How to Boost ASR and Drive Sales Why Your Average Star Rating (ASR) Matters More Than Ever Your restaurants Average Star Rating (ASR) is your first impression (and sometimes your last) for your customers. Platforms like Google, Yelp, and TripAdvisor have become the new front door to your business. But more than that? It can impact finances.

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Ops Excellence Awards Finalist Spotlight: SPB Hospitality

Crunchtime

Selecting the top five finalists for the 2024 Ops Excellence Awards was an incredibly challenging task, given the outstanding quality of nominations received. Crunchtime extends its sincere appreciation to every organization that participated and applauds the remarkable progress so many teams have made in advancing operational excellence. The finalists BBQ Holdings , Five Guys , Jersey Mikes , SPB Hospitality , and Triple T Hospitality were recognized for their exceptional dedication to operatio

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Why Paczki Are Essential to Fat Tuesday Celebrations in the Midwest

EATER

Kurman Communications/Flickr The Polish yeasted doughnut is the star of Paczki Day Jaya Saxena is a Correspondent at Eater.com, and the series editor of Best American Food and Travel Writing. She explores wide ranging topics like labor, identity, and food culture. The days before the Christian fast of Lent are known by many names: Mardi Gras season, Carnival, Shrovetide.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Starbucks is laying off more than 1,000 workers

Restaurant Business

The coffee shop giant is eliminating 1,100 support center positions and several hundred open and unfilled positions as it looks to create smaller, more nimble teams.

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Thirty-Four Espresso Martinis, Four First Dates and a “Moscow Mule, No Bubbles”

EATER

A night at Los Angeles most exciting new cocktail bar, Night on Earth, includes countless Espresso Martinis, four first dates and more.

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Denny's adds an egg surcharge at some locations

Restaurant Business

The move by the diner chain comes as egg prices continue to skyrocket due to a nationwide shortage caused by avian flu.

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273. Restaurant Technology Guys Podcast Ep. 273 – Navigating Restaurant Success: Insights from the Restaurant Technology Guys Podcast with Jay Ashton

Restaurant Technology Guys

In the latest episode of the Restaurant Technology Guys podcast, host Jeremy Julian welcomes the dynamic Jay Ashton, affectionately known as “Canadas Restaurant Guy.” The conversation dives into the intricate world of restaurant management amidst challenging regulations and market conditions, offering a wealth of insight for restaurateurs.

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10 HR Metrics for 2025: HR Data Toolkit

The right HR metrics can illuminate hidden trends, justify decisions to the C-suite, and give you an edge in this unpredictable economy. Download Paycor’s guide and learn how to calculate your: Cost-per-Hire Total Financial Impact of Absences Voluntary Turnover Rate And more!

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Golden Corral launches new fast-casual brand, Golden Corral Favorites

Restaurant Business

The scaled-down version of the parent concept will replace Homeward Kitchen, the fast casual that Golden Corral launched in 2023.

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Domino's leads a sluggish pizza business

Restaurant Business

The pizza delivery chain struggled to generate positive same-store sales last quarter, but it still led a sector that is having a tough time in an unfavorable restaurant market.

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McDonald's McPizza and McDLT are among the top 10 items fans want back on the menu

Restaurant Business

The McRib still leads the pack, but lesser-known discontinued items from the fast-food giant are also in high demand, according to analysis of online search data.

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Michigan lawmakers preserve tip credit but speed increases in the minimum wage

Restaurant Business

Bills based on voter initiatives would have phased out use of a sub-minimum wage for tipped workers. A last-minute compromise kept the tip credit alive.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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A Peruvian chef reimagines paella with a California twist to create a best seller

Restaurant Business

Behind the Menu: At La Mar Cocina Peruana in San Francisco, Arroz con Cangrejo showcases seafood and produce from the West Coast.

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Jack in the Box CEO Darin Harris resigns

Restaurant Business

Harris is leaving to take a position outside of the restaurant industry. CFO Lance Tucker was named interim principal executive officer.

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Wage issues in the crosshairs

Restaurant Business

Working Lunch: This week's political podcast examines the challenge ahead for the Independent Restaurant Coalition, which is taking on the debate about wages. And a look at the Trump Administration's DEI hit list.

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