Modern Restaurant Management

MAY 15, 2023

Less than two decades ago, restaurant-quality meal delivery was largely limited to pizza and Chinese takeout. Today, the global food delivery app industry is predicted to reach $320 billion by 2029 — up from $140 billion in 2022. Consumers crave convenience. As such, implementing a robust food delivery and takeout service has become critical for restaurants’ longevity and success.

Customer Experience 196

Customer Experience Delivery Loyalty Program Mobile Ordering 196

Restaurant Business

MAY 31, 2023

In restaurants, one persisting issue operators are facing is labor. Hiring and retaining staff have been challenges in recent years, and labor costs are on the rise as well. Additionally, an increased focus on cleanliness and food safety has been top of mind for both operators and consumers alike. Some operators are facing these challenges with innovation, however—adding automation as well as incorporating more digital offerings that help reduce staff intervention in processes are becoming more

Franchise 102

Franchise Franchising Kitchen Safety Customer Experience 102

EATER

MAY 5, 2023

A growing number of fast food chains are experimenting with seatless locations with only takeout or drive-thru options. | Getty Images/iStockphoto As diners increasingly turn to delivery, the future of fast food may be one with no human interaction at all. There was a time when your local McDonald’s was the ideal spot for a 6-year-old’s birthday party.

Fast Casual 116

Fast Casual Food Food Order Mobile Ordering 116

Culinary Cues

MAY 3, 2023

It amazes me every time I visit a restaurant – the important things that we miss. With menus the focus is, and always has been, on the protein, the center of the plate. The biggest, the best quality, cooked to perfection, sourced from the finest ranch, grass fed, Angus, Wagyu, Kobe, Natural, Organic, and the list goes on and on. Where we fall short is in the details of that menu, the complements, the “tag along” ingredients.

Food Truck 468

Food Truck Customer Experience Take-out Food Supply 468

Speaker: Jennifer Hill

Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.

2025

Sante

MAY 31, 2023

One of the most difficult tasks to accomplish in the restaurant business is attracting new customers. The process takes time, imagination, consistent effort, money, and follow-through. This investment should (must) result in more than a single or occasional visit to the restaurant.

Management 246

Management Management 246

Modern Restaurant Management

MAY 30, 2023

In February 2023, our Revenue Management Solutions (RMS) data analytics team advised on the benefits of attracting and keeping frequent diners. According to our Q1 2023 survey , frequent users were not just visiting QSRs; they planned to keep visiting. These raring-to-dine customers were twice as likely as other respondents to increase their future visits.

Loyalty Program 193

Loyalty Program Social Media 2023 Download 193

Crunchtime

MAY 26, 2023

Sixty percent of sandwiches sold across the world are actually hamburgers–so it's no surprise that this convenient, well-liked menu item gets its own day of celebration. National Burger Day is fast approaching on May 28th–but looking at the drive-thru lines, you'd think that National Burger Day is celebrated every day.

Serving 147

Serving 2023 Menu Customer Experience 147

EATER

MAY 26, 2023

A protest against child labor outside a Popeyes in Oakland, CA | Fight for $15 Over the past few years child labor violations have surged across the food industry. Why? If it seems like child labor has been in the news a lot lately, that’s because it has. In recent months, a number of companies, many of them in the food industry, have been accused of violating federal and state labor laws by allowing children to work long hours in sometimes hazardous conditions.

Restaurant Law 142

Restaurant Law Agriculture Franchise Franchising 142

Restaurant Business

MAY 26, 2023

While employment in the industry is down overall, that decline is not spread evenly as operators shift toward production and away from service. But everybody is making more money.

Operations 97

Operations 97

Culinary Cues

MAY 8, 2023

I was just listening to some old Beatles tunes and A Hard Day’s Night came up. It sounded like an appropriate title for an article about life in the kitchen. As much as I loved my time in front of the range (more than 50 years) and the monumentally great moments that are burned into my subconscious, there were many, many “hard day’s nights.” Of course, I’m sure many other professionals, in a variety of disciplines, have had their share of those challenging days at work, but I sense not many have

Kitchen Safety 432

Kitchen Safety Food Safety Coaching Training 432

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Cash Management

7 Shifts

MAY 23, 2023

Since the very beginning, we've strived to make it easier for restaurants to prepare for payday with tools for scheduling, time clocking, deep regional compliance support, and dozens of integrations with leading payroll providers. That's why I'm proud to announce the release of 7shifts Payroll , built to help restaurants run payroll in minutes—not hours.

Sourcing 370

Sourcing Take-out Waste Book 370

Embrace the Suck

MAY 24, 2023

No more despairing over an understaffed restaurant. It's time to dust off your note-taking skills because we're diving into a four-step game plan to draw the crème de la crème to your restaurant, starting immediately. If your restaurant mirrors many others in your local scene, finding reliable staff is no small feat. Some eateries are barely scraping by without a team.

Recruiting 335

Recruiting Hiring Coaching Customer Experience 335

Modern Restaurant Management

MAY 1, 2023

As the restaurant industry becomes more reliant on technology, the risk of cyber attacks is rising. Cybercriminals are increasingly targeting restaurants, seeking to steal sensitive customer data and disrupt business operations. One study found that in 2016, the food and beverage industry accounted for ten percent of all data breaches. While many restaurant owners may not think they need to worry about cyber attacks, the reality is that no business is immune.

Insurance 199

Insurance Email Marketing Employee Relations Customer Experience 199

Perfect Daily Grind

MAY 7, 2023

For any specialty coffee roaster, one of the key factors to running a successful business is a continuous supply of fresh green coffee. Naturally, without this, roasters are unable to sell high-quality roasted coffee. Sourcing and buying green coffee is certainly a big part of this, but efficient inventory management is also paramount. When stored and used improperly, green coffee will quickly lose its freshness, and thereby its quality as well.

Supplies 176

Supplies Management Management Food Safety 176

Advertiser: ZoomInfo

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

Information

Sling

MAY 20, 2023

Organizational strategy isn’t just for big business anymore. Even a startup coffee shop or catering business needs to plan strategically if it wants to grow and thrive. But what exactly is organizational strategy, and why does your business need it? We’ll answer those questions in this article, give you four key features of a good organizational strategy, and show you the best way to get started.

Leadership 148

Leadership Customer Service Pricing Marketing 148

Culinary Cues

MAY 13, 2023

Those who are serious about holding the chef title some day; the ones who are “in it, to win it”, are always wondering what’s the best path to take. Is it culinary school, working in well-known restaurants, finding an established chef to mentor them, or is it something else entirely? I can only advise from my own experience which may not be appropriate for everyone, but here goes: Start by building an understanding of what a chef does, what the position calls for, and the type of chef you hope t

Hotels 430

Hotels Point of Sale Cash Management Training 430

7 Shifts

MAY 18, 2023

Restaurants are similar to spider webs. They all appear similar, but when you look closer each web is intricately woven in unique patterns. This is just like a restaurant, made up of its own interconnected components. Every department and all the operations around those departments need to work together seamlessly to ensure the smooth running of the business.

Restaurant Law 195

Restaurant Law Insurance Audits Cash Management 195

Embrace the Suck

MAY 14, 2023

Restaurants are more than just places to satisfy our hunger. They are the epicenters of culture, conviviality, and creativity. They are where we gather to celebrate life’s milestones, discover new flavors, and connect with our communities. As such, it's a tragedy when these establishments falter, collapse, or disappear, not due to a lack of talent, vision, or culinary prowess but because of a deficiency in leadership.

Leadership 221

Leadership Customer Service Customer Experience Loyalty Program 221

Advertiser: Paycor

The HR industry is changing. Did you know… 1. There will be 4M more jobs than workers by 2033 ( BLS ). 2. For 84% of workers, flexibility is a top priority ( FlexJobs ). 3. 75% of employees have used AI at work ( CFO.com ). It’s time to meet the moment! Use Paycor’s guide to design a blueprint for success.

2025

Modern Restaurant Management

MAY 17, 2023

Born between 1997 and 2012, Generation Z is a demographic known for being tech-savvy and socially conscious. As one of the largest generations of consumers, they continually influence the ways restaurants innovate, and there are identifiable characteristics that differentiate Gen Z consumers from their older counterparts. Here are the biggest takeaways for how restaurants can engage with Gen Z in ways that create a competitive advantage.

Loyalty Program 188

Loyalty Program Mobile Ordering Social Media Online Ordering 188

Perfect Daily Grind

MAY 28, 2023

Over the past few years, the global coffee industry has undergone many changes. One of the most prominent is an increasing move towards automation and technology. During this period, we have seen the uptake of automated systems and technologies grow across every level of the coffee supply chain – from production to roasting to brewing. And while the skills and expertise of industry professionals are still an essential part of specialty coffee, it’s safe to say that relying on technology only ser

Food Supply 173

Food Supply Supplies Technology Article 173

Open for Business

MAY 19, 2023

A small restaurant business plan is the roadmap you use to open a successful spot. As a first step to creating yours, ask your friends and colleagues to share restaurant business plan examples. Their restaurant business plan samples can inspire yours. Once you’ve studied those examples, it’s time to start writing your own. No matter how much thought you’ve put into your concept or how many trusted colleagues have assured you of its greatness, you must write a restaurant business plan.

Fine Dining 147

Fine Dining Front of House Design Document 147

Culinary Cues

MAY 27, 2023

TECHNOLOGY AND RESTAURANT CULTURE Learning to live with technology and stay in control is essential. We need to embrace the good and understand the bad and the ugly. This is not easy since the access to and use of technology and its influential sidekicks: social media and 24/7 news is so universal that nearly everyone sees them as essential to our way of life, but we need to try.

Technology 351

Technology Front of House Social Media Back of House 351

Advertiser: Paycor

Use these handy calendar templates to stay on top of payroll in 2025! Download them today to share with your HR team or post for employees. Whether your company has biweekly, semi-monthly, or monthly pay periods, Paycor has you covered. Get your templates today!

2025

7 Shifts

MAY 15, 2023

Eric Huang was born into the restaurant industry. His parents owned a Chinese restaurant in Queens, New York, and he felt like it was where he belonged. He started cooking professionally in college in some of New York City's most prestigious restaurants: Cafe Boulud, Gramercy Tavern, and Eleven Madison Park. When the pandemic forced restaurant shutdowns, Huang turned his uncle's Fresh Meadows restaurant, Peking House, into a fried chicken popup, also called Pecking House, albeit with a spelling

Fine Dining 195

Fine Dining Back of House Front of House Dine-in 195

Crunchtime

MAY 5, 2023

From menu items and policies to customer preferences and even restaurant staff, restaurant operations are continuously evolving and shifting, and usually change in an instant. With the speed of change in the industry, restaurants constantly face a range of new challenges that make managing day-to-day profitability, brand standards, and the overall customer experience across locations more difficult than ever before.

2023 147

2023 Customer Experience Leadership Technology 147

Modern Restaurant Management

MAY 22, 2023

Promotions and loyalty programs are necessary to convince Americans to dine out more frequently, according to new research from Provoke Insights and Modern Restaurant Management (MRM) magazine. “As budgets are tightening, restaurants must acknowledge that eating out is becoming a luxury,” Provoke Insights President Carly Fink told MRM. “Establishments should ensure that the experience is worthwhile to the customer with high customer service and great food.

Loyalty Program 178

Loyalty Program Customer Service Customer Experience Magazine 178

Perfect Daily Grind

MAY 8, 2023

Sustainability continues to be a pressing issue in the specialty coffee sector – and for good reason. With demand for more sustainable coffee continuing to grow , it’s essential that industry professionals and stakeholders limit their environmental impact as much as possible. This includes coffee shops and roasters. In recent years, we have certainly seen an uptick in the number of cafés and roasters implementing more socially and environmentally responsible business practices.

Sustainability 167

Sustainability Consumer Goods Social Media Recycling 167

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

2025

Thrive POS

MAY 22, 2023

In today's fast-paced world of pizza delivery, having an advanced POS system is essential for seamless operations and customer satisfaction. An advanced POS system offers a comprehensive solution to elevate your pizza delivery services. From efficient order management to streamlined delivery processes, it ensures a seamless and enjoyable experience for both customers and staff.

POS 129

POS Delivery Customer Service Customer Experience 129

Culinary Cues

MAY 21, 2023

Part One: THE GOOD, THE BAD, AND THE UGLY It is an underlying question for the ages: “Is technology good or bad?” The answer is a resounding “yes” to both. So, the question we should be asking is: “Are we controlling technology or is it controlling us?” I just listened to a podcast from Dr. Sanjay Gupta, whom I think we all know of, as he wrestled with the impact that technology has on his own three daughters and society as a whole.

Technology 339

Technology Social Media Back of House Front of House 339

7 Shifts

MAY 15, 2023

Did you know that payroll/labor makes up almost one-third of a restaurant's operating costs ? While most restaurateurs are experts in hospitality and customer service, payroll makes many savvy business owners scratch their heads. Understanding the ins and outs of paying employees, observing labor laws, and complying with the tax code is critical to running a business.

2023 195

2023 Tip Distribution Audits Restaurant Law 195

EATER

MAY 24, 2023

Lille Allen/Eater The founders of New School cheese say they are making the first “quality” American cheese The joke that people love to hate — or hate to love — American cheese is outdated. We’re at the point where we can all admit it’s good. You ever top a burger with fresh mozzarella and watch as it sits there and does everything but melt? Ever try putting a slice of cheddar on ramen only to witness the puddles of fat sweat out from the clumpy solids?

Uniforms 132

Uniforms Point of Sale Food Safety Consumer Goods 132

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