August, 2020

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5 Examples of Customer Service Innovation in Hospitality

Social Hospitality

The hospitality industry constantly changes and evolves in the face of new industry and consumer trends. Unique socio-economic shifts also dictate the course of the market. Analysts and industry leaders continuously provide forecasts to give businesses a way to build their competitive advantage. The industry never stands still. Customer service is at the core of innovation and good business practices.

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How to Use Data to Optimize Your Delivery Offering

Deliverect

In the current climate, data is one of the strongest tools a restaurateur has in their arsenal. Data is integral for getting a rounded view of your business and making the right strategic decisions. Having the right sort of data allows you to plan, shift priorities and make changes on the fly based on cold hard proof of your sales numbers.

Delivery 146
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How to Streamline Human Resources and Payroll in the Restaurant Industry

Restaurant365

Successful restaurant owners and operators don’t just provide great food. For food service and hospitality in particular, an essential part of the guest experience is the interaction with employees. The people piece of the puzzle can be challenging for restaurants. Because of the complicated nature of human resources (HR) and the sprawling regulations surrounding payroll, HR and payroll can be a recurring headache for restaurant owners and operators.

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WHAT RESTAURANTS HAVE LEARNED DURING THE PANDEMIC

Culinary Cues

As restaurants rally to try and meet the requirements of the new protocol for operation – distancing tables, reducing customer volume, enforcing mask wearing, deep sanitizing of surfaces, moving to on-line menus or single use documents, removing anything from table tops that could carry the virus, and trying to calm the fear that both customers and employees share – they are even more concerned with the inability to convince employees to return to the job.

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Navigating Payroll Compliance: Future-Proofing Payroll in an Evolving Regulatory Landscape

Speaker: Jennifer Hill

Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.

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Simple Restaurant Marketing Plan for 2020 [PDF Template]

7 Shifts

So far, 2020 has thrown marketing plans, advertising budgets, and restaurant growth out of the window. Whatever plans and forecasts you had for your restaurant are yesterday’s bread now. But as restaurants reopen and business starts to pick up again, it’s important you pick up your marketing plan too. There are only 4 months of 2020 left where you can push your restaurant’s marketing hard and set yourself up for success going into 2021.

Marketing 418
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COVID-19 Fuels Growth in Organic Food Options

Modern Restaurant Management

COVID-19 has indelibly changed every aspect of our lives. Its influence has created challenges, restructured social settings, and redefined meanings of common words and phrases. The terms "organic" and "clean," for example, have a new, heightened relevance with consumers in a post-COVID-19 environment with their hyper-focus on strengthening immune systems and preparing bodies for any potential interaction with the virus.

Food 238

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Utilizing Color in Your Restaurant Marketing

Next Restaurants

When you’re trying to market your restaurant and your brand, the first things that likely come to mind are improving SEO , creating unique campaigns to draw attention, and perhaps even holding special events to draw customers into your space. While all of these marketing techniques are useful and can be effective, you may be missing one key element — color.

Marketing 177
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7 Innovative Packaging Trends to Make You Happy

A Wine Story

Are You Curious About Wine Packaging Trends? 2020 Wine Packaging Trends. 2020 may shine as the most exciting year of wine packaging trends. Even before quarantine changed our collective lives, the wine industry recognized the need for revolutionary wine packaging concepts to attract the Millennial consumer. The wine industry also learned that Millennials often valued wine packaged in single serving cans with calories, carbohydrates, and other nutritional information on the label. . 2020: Key Pac

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IN CHALLENGING TIMES DON’T MAKE CLASSIC BUSINESS MISTAKES REMEMBER THE TOP ELEVEN

Culinary Cues

Difficult times in business can never be addressed with complacency. This is the time to double your efforts rather than allow yourself to get caught up in the malaise. There is always opportunity beyond business survival for those who commit to moving forward. William Channing once wrote: “Difficulties are meant to rouse, not discourage. The human spirit is to grow strong by conflict.”.

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What to Include in Your Restaurant Employee Handbook

7 Shifts

The words ‘employee handbook’ are enough to make any new hire quiver. That’s because, traditionally, they’re boring textbooks full of lifeless legal language and an endless list of do’s and don’ts. Having to spend a shift—or even worse, your after-hours—reading through an employee handbook will sap the fun out of any new restaurant job. And let’s be honest, when was the last time you read your own restaurant employee handbook?

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The Funding Recipe for Your Restaurant – A Guide To Growing Your Business

Fuel your restaurant’s success with our comprehensive 2025 funding guide! Running a restaurant comes with unique financial challenges, from managing seasonal fluctuations to covering unexpected expenses like equipment repairs or ingredient shortages. This guide dives into fast, flexible financing options for restaurant owners. Discover how to bridge cash flow gaps, fund expansions, or navigate slow seasons without compromising service quality.

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What Is It Going to Take To Be Comfortable in Restaurants Again?

Modern Restaurant Management

After months of quarantine, consumers crave their favorite restaurant fare more than ever. We’re all a bit tired of cooking, and have grown bored with the limited menu of meals that we know how to prepare at home. The desire to eat out is greater than ever, and restaurants are reopening from coast to coast, with curbside pickup and delivery, new opportunistic outdoor dining areas, and other innovative approaches like drive-ins and carhop service.

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What Is A Long Black?

Perfect Daily Grind

Ask for a long black in a coffee shop and you’ll get something that might look similar to an americano at first glance. Dig a little deeper, however, and you’ll realise there’s a difference. Just like the americano, the long black is an espresso-based drink. The ingredients are the same in both: espresso and hot water. The difference, however, is in the preparation.

Café 203
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3 Signs of Poor Restaurant Management (and How to Solve Them)

Focus POS

When you operate a restaurant, it’s easy to get caught up in the numbers. If sales are high, then your restaurant must be doing well, right? . Sorry to break it to you, but that’s not always the case. It’s tempting to use sales figures as proof that you’re managing your restaurant well. Sales figures can fluctuate based on many things, and they don’t always represent an accurate picture of how you are doing overall.

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Top Digital Marketing Ideas for Your Auto Repair Shop

Indoor Media

Investing a little time and money into digital marketing for your auto repair shop could generate new customers. Did you know the average person spends 3 hours a day on their phone?! There is no doubt your potential customers are spending their time online. You may have shied away from digital marketing in the past. While some digital marketing can be complicated and expensive, we’ll show you ways to advertise online that don’t require a ton of expertise or cash.

Marketing 158
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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

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SUCCESSFUL CHEFS – WHAT CAREER KILLERS TO AVOID

Culinary Cues

Rest assured, at some point restaurants will rise up again, clubs and hotels will measure success based on occupancy and food service activity, and the position of “chef” will be center stage in driving sales and measuring profitability. The opportunities for chefs will be viewed again as instrumental and of significant value to owners, and those who are qualified and prepared will have ample career opportunities in front of them.

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How to Create a Restaurant Staff Training Manual

7 Shifts

The restaurant industry has a reputation for high staff turnover. 2018 saw a record high 74.9% staff turnover —and while a portion of this statistic is inevitable given the demographic of restaurant employees ( more than a third are students or teenagers whose jobs and circumstances change more frequently), this figure represents a problem that needs to be resolved.

Training 370
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How Your Restaurant Can Take Advantage of the Virtual Event Trend

Modern Restaurant Management

With people staying home to avoid the spread of COVID-19, the popularity of virtual events has taken off. Virtual events allow people to feel connected and to enjoy themselves, despite the fact that they can’t do so in a restaurant, bar, or other venues. Although people may be restricted from dining in your physical restaurant space, there are many virtual events your restaurant can take part in order to connect with past and future guests.

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The Growth Of Drive-Thru Coffee

Perfect Daily Grind

The words “drive-thru” make most people think of fast food. The concept was born in the 1930s, as a way of ordering and receiving cooked food, groceries, or other products from the comfort of your car. And as fast food grew throughout the 20th century, so did the drive-thru market. McDonald’s opened their first US drive-thru in 1975, and operates tens of thousands of them across the world today.

Café 159
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HR’s Blueprint for a Successful 2025

The HR industry is changing. Did you know… 1. There will be 4M more jobs than workers by 2033 ( BLS ). 2. For 84% of workers, flexibility is a top priority ( FlexJobs ). 3. 75% of employees have used AI at work ( CFO.com ). It’s time to meet the moment! Use Paycor’s guide to design a blueprint for success.

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Ghost Kitchens in 2020: What Restauranteurs Should Know

Focus POS

Even before the pandemic, ghost kitchens had been all the buzz in the hospitality industry. . What is a ghost kitchen? . A ghost kitchen is a kitchen that operates in a space without a dining area. It caters specifically to online orders, and is usually a delivery-only restaurant. Ghost kitchens were on the rise before COVID-19. Now, the demand for them has only increased.

2020 167
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Improve Your Auto Repair Local Listings in One Week

Indoor Media

Have you ever wondered what prospects see when they search for your business online ? Your auto repair local listings may be some of the first search results they find. If you’re not sure what local listings are, or just need a better idea of what to look for, then this article is for you. Creating and claiming auto repair local listings can have a significant impact on your shop’s local SEO.

SEO 147
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IN BUSINESS – BIGGER ISN’T ALWAYS BETTER

Culinary Cues

There are lessons to be learned that are often overlooked. Growth seems to be one of those markers that define a successful business, yet there is ample evidence that growth can be a deterrent to success. How so? What makes a start-up a rising star is more often than not – a few very simple factors: [] It’s all about employees that commit beyond what is required. [] It’s all about formal and informal communication in an open system. [] It’s all about understanding w

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How to Keep Your Restaurant Back Office Organized

7 Shifts

Papers. Clutter. Wires. Clipboards. That crumb-covered plate from your lunch that you haven’t had a chance to get rid of yet. This is the restaurant back office in its natural state – but not at all at its finest. Even though the practice of restaurant management continues to move digital, the physical space of your restaurant back office still needs to be organized.

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2025 Payroll Calendar Templates (Biweekly, Semi-Monthly, and Monthly)

Use these handy calendar templates to stay on top of payroll in 2025! Download them today to share with your HR team or post for employees. Whether your company has biweekly, semi-monthly, or monthly pay periods, Paycor has you covered. Get your templates today!

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Five Things Every Restaurant Can Do to Boost Profits While Reopening

Modern Restaurant Management

If running a restaurant wasn’t already expensive, running one under new distancing regulations means less capacity and investment in safety infrastructure that will take a toll on costs. After speaking with some of our partners in the industry on how they toe the line between investing in innovation and cutting costs during this time, we found five things restaurant owners can do to boost profits and stay open beyond the COVID shutdown. 1.

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How to Set up an Inventory-Based Bar or Restaurant Manager Incentive Plan

Sculpture Hospitality

The manager of your restaurant or bar plays an essential role in the success of your business. They ensure you don’t overspend, that food and beverage inventory is managed properly and they come up with ideas that bring in new revenue streams. That’s why it’s important to implement a performance based incentive plan for your restaurant or bar manager.

Inventory 145
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How to Get Restaurant Patio Seating Right

Focus POS

Restaurants have been hit hard. COVID-19 turned the industry on its head, and even though restrictions are now beginning to loosen and people are dining out more, restaurant operators are still working hard to recoup some of the losses they experienced in the first two quarters of the year. . Right now, restaurants are relying heavily on outdoor patio seating for a large part of their dine-in revenue.

Seating 174
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Is the Government Just Going to Watch the Restaurant Industry Die?

EATER

Dani Berszt /Shutterstock. Without a bailout, independent restaurants face a disastrous fallout A few months ago, as restaurants suffered through the first months of a devastating pandemic, chefs and restaurant owners across the country went on social media to call for a government bailout. In their pleas, they said that without government support, their restaurants would close for good.

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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DON’T JUST RE-ARRANGE – CHANGE THAT RESTAURANT

Culinary Cues

Take a breath, hold on and think it through, turn on a dime, change or be changed, now is the time, don’t jump to conclusions, don’t forget what got you to this point, the past is the past – move on, the conflicting words of advice are swirling around us and restaurateurs and chefs are caught in the middle like a ship without a rudder. It’s impossible to ignore the doom and gloom, the restaurant closures, the eroded sales figures, the dwindling pool of qualified workers, and the customers who ar

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9 Restaurant Job Interview Questions to Ask in 2020

7 Shifts

What’s the most impactful decision a restaurateur has to make? While most people would say it’s choosing a concept or picking the perfect location, we argue that it’s hiring the right people. Who you hire to execute your vision can make or break your business. Restaurant staff members who are engaged in their work are better able to create memorable experiences for guests — even if they don’t interact with them directly.

2020 312
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The Future of Restaurant Design Post COVID-19

Modern Restaurant Management

In a post COVID-19 world, restaurant design must evolve and adapt to the new normal. With the evolution of the hospitality design, Heating, Ventilation and Air Conditioning (HVAC) systems will need to adapt to the changing architecture. Additionally, restaurants will experience a significant shift in technology and customer service. In this article, we discuss how restaurant design is changing as a result of the COVID-19 pandemic and highlight how we must rethink the consumer-facing footprint to

Design 211
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7 Ways to Improve Your Restaurant’s Design for Delivery

Deliverect

The US restaurant delivery market is projected to reach $32 billion by 2024 , growing at an annual rate of 5%. To put that in perspective, that’s more than the GDP of the entire European nation of Iceland. Since COVID-19 hit the industry this year, it’s become even more obvious how central food delivery is to restaurant operations. It’s become essential to optimize for delivery.

Delivery 145
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Food & Beverage Industry Report 2024

Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.