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The restaurant industry is facing unprecedented challenges and opportunities in maintaining visibility online, where the majority of local consumers go for information and recommendations. SOCi's 2024 Local Visibility Index (LVI) reveals that the U.S. restaurant industry risks losing approximately $6.9 billion in revenue every year due to inadequate digital engagement across key consumer channels such as search engines, social media platforms, and review sites.
Introduction Upselling techniques in restaurants are where servers suggest additional or premium menu items to enhance the dining experience. It helps increase revenue while improving customer satisfaction. Done right, it feels natural, adding value to the guest’s visit without feeling pushy. Using effective upselling techniques in restaurants ensures guests enjoy the best food and drink pairings while restaurants boost profits.
Photoillustration by Lille Allen; see below for full credits Every major fast-food chain, it seems, now has its own app promising deals, discounts, and a better diner experience overall. But whats the cost of convenience? When you pull up to the speaker box in the drive-thru at chains like Wendys, McDonalds, and Taco Bell, the first question you will likely hear is a distinctly modern one: Will you be using our mobile app today?
Monthly Second Helping: Highlighting Hot Topics in the Industry February 2025 Monthly Second Helping: The Truth About Price in Restaurant Reviews How And Where Guests Talk About Price Restaurateurs may wish it werent so, but price remains a primary concern for consumers in 2025. In January, consumer prices rose to 3.0% year over year. This is a 0.5% increase from December, which was the highest monthly increase since June.
Before you can achieve success, you have to define it. Objectives and Key Results (OKRs) give you the framework to do just that. Paycor’s free guide includes a step-by-step process leaders can use to work toward – and achieve – their loftiest business goals.
The benefits of a restaurant labor scheduling platform are clear. Your staff can save time while putting together more accurate staff schedules. But rollout remains challenging. How do you get your organizationarea managers, store managers, employeesto use a new scheduling platform? As restaurant leaders at Dunkin, Papa Ginos, and DAngelo Grilled Sandwiches shared during Crunchtimes 2024 Ops Summit, a successful rollout often comes down to three key factors: clear communication, hands-on trainin
Inspiration comes in many forms. It may be from the actions of others, their successes, or even their failures; it may come from the visual arts, or music, science or medicine, or even from the beauty of nature. But few would deny the value of inspirational words from the experience of others. Here are some that have, in the past, been posted on my office door when I was a chef and later as an educator.
Inspiration comes in many forms. It may be from the actions of others, their successes, or even their failures; it may come from the visual arts, or music, science or medicine, or even from the beauty of nature. But few would deny the value of inspirational words from the experience of others. Here are some that have, in the past, been posted on my office door when I was a chef and later as an educator.
From Empty Seats to Endless Lines: The Email Marketing Secret Weapon Your Business Needs Whether you’re running a cozy caf, a bustling bistro, a trendy food truck, or a high-end restaurant, there’s one universal truth: empty seats mean lost revenue. While your competitors chase social media trends, savvy food service operators have discovered their winning strategy: email marketing that transforms casual customers into devoted regulars.
When it comes to running a pizzeria, precision, speed, and customization are key. Lavu is the clear leader in the pizza POS industry, named the #1 POS System for Pizza Restaurants by Forbes for its unmatched features tailored to the unique needs of pizza restaurants. Trusted by global pizza chains like Little Caesars and Papa Johns , as well as thousands of mom-and-pop pizzerias in 75+ countries, Lavu delivers exceptional value for every pizza operator.
A Deeper Dive: Dawn Kane, CEO of Hot Dish Advertising, joins the restaurant finance podcast to talk about Starbucks, Chilis and the best strategies to break through the marketing clutter.
Restaurant no-shows are a silent killer of hospitality profits. No-shows plague the UK hospitality industry, with 12-14 percent of restaurant reservations going unfulfilled, resulting in an estimated £17.6 billion in annual revenue losses, according to Zonal and CGA's GO Technology report. The research also highlights that the 18-34 age group is the most frequent offender, creating significant financial challenges for restaurants and venues.
Before you can achieve success, you have to define it. Objectives and Key Results (OKRs) give you the framework to do just that. Paycor’s free guide includes a step-by-step process leaders can use to work toward – and achieve – their loftiest business goals.
Online ordering has transformed the restaurant industry, turning what was once a convenience into an absolute necessity. In 2025, the US online food delivery market is expected to reach $424.9 billion in revenue. Customers expect to browse menus, place orders, and pay for their meals with just a few taps of their phones. Whether theyre grabbing takeout on the way home from work or scheduling a delivery for later that day, digital ordering has become the norm.
I find myself thinking lately of terms the common man, common woman, common child. I think of their (our) needs and desires, the simple ones that we all share. Some of us have the means, had the upbringing, enjoyed good fortune to be able to do what is in our hearts and our minds to do. The simple things of a piece of land to work, a roof over our heads that can move from house to home, food on our table, clothes on our back, a solid education, good health and a job that provides and gives us sa
Tacos are served up at Maizajo, where corn tortillas are made in-house. | Stephanie Wu Long seafood lunches, grasshopper cocktails, and more A version of this post originally appeared in Stephanie Wus newsletter, From the Editor, a roundup of the most vital news and stories in the food world. Subscribe now. Ive just returned from three glorious, food-filled days in Mexico City.
Independent restaurants are at a pivotal moment, as the industry confronts multiple challenges including inflation, cost volatility, and extreme weather and adapts to an increasingly complex operating environment, according to the findings of the The James Beard Foundation® (JBF) 2025 Independent Restaurant Industry Report. The research stems from in-person chef interviews and a nationwide survey of more than 400 restaurant owners and operators spanning 47 states with respondents ranging fr
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
Are you doing all the right thingsserving amazing food, delivering top-notch service, crafting perfectly balanced drinksbut the tables still arent filling up like they should? Youre delivering a great dining experience, yet foot traffic remains inconsistent, online engagement is low, and new customers arent coming in as often as youd like. The problem isnt your food or serviceits visibility and customer engagementand were going to help you fix that.
Joe Nicholson was a manager and tech consultant at one of the busiest restaurants in Sacramento, CA—Tower Cafe. Now, as a copywriter at SpotOn, he helps restaurant owners and managers learn how to run a more profitable operation. Restaurant P&L statements can be downright confusing. Prime costs. Contribution margins. Direct operating expenses.
Fanesha Fabre In my family, a wheel of queso aejo often finds itself tucked away in a suitcase and ferried across the border. For immigrants across the world, its a well-loved system of transport and trade. My greatest family heirloom isnt jewelry, old letters, or sepia-toned photos of family members its a wheel of cheese that I keep in my freezer.
Miami-based brand I Heart Fries teamed with Artist, Athlete, Activist, Celebrity Influencer Dylan Gonzalez to launch an international franchise expansion effort. “I Heart Fries is a restaurant concept that combines a variety of delicious international foods in one place. We serve traditional food from different countries – including Venezuela, Spain, and more – on a bed of French fries, allowing our guests to get a taste of many different cultures at one incredible restaurant,&
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Managing multiple third-party delivery platforms can feel like running several businesses at once. Each system has its own tablet, order flow, and set of requirements, making it difficult to keep up with operations smoothly. For restaurant operators, juggling Uber Eats, DoorDash, and Grubhub separately can lead to inefficiencies, mistakes, and frustrated staff.
Introduction In the fast-paced world of restaurants, keeping a close eye on your inventory is as vital as the secret sauce in your signature dish. Proper inventory tracking helps reduce waste, control costs, and boost profits. Imagine knowing exactly what’s in your pantry at any given momentno more unexpected 86’d menu items or last-minute supplier scrambles.
Eater Staff Because your meals deserve some delightful ambiance, whether from a vintage Herman Miller hot dog poster or a framed painting of sardines When I hear the words kitchen art, I inevitably think of some cringe faux wood signage you know, the kind hailing from the Live Laugh Love extended universe that reads, the secret ingredient is always love (its not; Its MSG!).
POS systems do more than just process payments they enable restaurants to personalize menus by analyzing customer data. Learn more in our latest post: How POS Systems Enable Menu Personalization. Customer Insights : Track orders, dietary preferences, and trends. Real-Time Updates : Adjust menus instantly for accuracy and relevance. Integrations : Connect with loyalty programs, delivery platforms, and inventory systems for seamless personalization.
Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.
You dont need a big-chain budget to attract new diners and increase their spending at your restaurant. In fact, I bet youd be surprised to learn that you already have everything you need to make a massive impact on your restaurants profits, and you can start today. In this guide, youll learn how to use ChowNow tools along with a handful of other effective strategies to increase order volume, boost your current customer traffic, and grow your overall sales. 1.
Eater Staff Fire up your steamers our all-time fave ML frozen soup dumplings are on sale (plus, save big on Momofukus tasty pantry goods and Haands gorgeous ceramics) Every week, Eaters shopping team embarks on a side quest to find you the best kitchen- and food-related deals that are actually worth their ( Maldon ) salt. The urge to find a satisfying deal is a timeless hankering, granted, but one that feels especially relevant as egg prices soar (amongst other stressors), and winter takes its
Want to improve your restaurants performance? Start by analyzing these Top 7 POS Sales Reports to know where your restaurant is headed. These reports help you understand sales trends, manage inventory, optimize staffing, and improve customer satisfaction. Here’s what you need to know: Sales Reports : Track revenue, peak hours, product performance, and staff contributions to refine pricing, menu, and staffing.
Get ready for the future of business. As HR navigates an ongoing labor shortage, leaders need stronger, more adaptable recruiting strategies. Do you have the tools you need to build a talent pipeline that drives sustainable business growth?
Meet the Team in Schaumburg At City Works in Schaumburg, the energy is always high, the beer taps never stop flowing, and behind the scenes, the kitchen runs full throttle, thanks to team members like Matt Nachie, Heart of House Red Shirt. Whether hes leading the line or sharing post-shift laughs, Matt brings the camaraderie that makes City Works more than just a restaurant.
The layoffs will remove management layers and redundancies as the delivery company joins forces with its new owner, Grubhubs CEO wrote in a message to staff.
Crunchtime customers can now better anticipate how the weather will impact customer demand Historically, external factors like the weather have been difficult for restaurants to predict. Weather events like rain or snowstorms can easily impact customer behavior and often result in lower-than-expected sales. To remain competitive in todays quickly changing restaurant industry, it's essential that operators can accurately forecast customer demand, even with the unknown factors of weather.
Fuel your restaurant’s success with our comprehensive 2025 funding guide! Running a restaurant comes with unique financial challenges, from managing seasonal fluctuations to covering unexpected expenses like equipment repairs or ingredient shortages. This guide dives into fast, flexible financing options for restaurant owners. Discover how to bridge cash flow gaps, fund expansions, or navigate slow seasons without compromising service quality.
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