Modern Restaurant Management

OCTOBER 1, 2020

Some have white-labeled those same delivery services for integration within their organizations, and others have built out programs for pick up or delivery entirely in house. Add fields that allow for their contactless instructions, for guests who want to pop the trunk, or have orders placed in the passenger side rear seat.

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Delivery Loyalty Program Download Online Ordering 493

Modern Restaurant Management

APRIL 2, 2024

Embracing solo diners not only opens doors to a wider customer base but also presents an opportunity for establishments to differentiate themselves in a competitive market. At our Shannon Rose pubs, in addition to numerous bars available for dining, we have several different dining rooms where we have solo seating tables set up.

Loyalty Program 411

Loyalty Program Catering Seating Customer Experience 411

Modern Restaurant Management

JANUARY 8, 2024

Other advancements include: integrating data from various sources, including social media, reviews, and loyalty programs, to gain a holistic view of customer behaviour as well as as well as the implementation of real-time analytics for immediate insights into customer behaviour and preferences.

2024 539

2024 Loyalty Program Cash Management Customer Experience 539

Modern Restaurant Management

MARCH 19, 2020

Listen to experts from legal, business, and marketing to join us to discuss the lasting implications of the coronavirus outbreak. I closed my own restaurant, Mezze Bistro + Bar, and it was heartbreaking,” said Bo Peabody, Co-Founder and Executive Chairman at Seated, and a restaurateur with more than 20 years of experience.

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Seating Loyalty Program Small Business Email Marketing 431

7 Shifts

DECEMBER 17, 2020

trying to put new people in seats, a customer retention strategy seeks to spend time bringing existing customers back. Once you have access to a guest’s contact info, it creates the opportunity to reach them via email or text and let them know about special offers, new menu items, changing hours, and more.

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Loyalty Program Social Media Email Marketing Customer Service 370

Modern Restaurant Management

AUGUST 17, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features consumers' dining desires, the power of personalization and the untapped opportunity in localized marketing. This sentiment was most prevalent with millennials, with 43 percent reporting an increase in loyalty.

2020 493

2020 Mobile Ordering Loyalty Program Food Safety 493

7 Shifts

NOVEMBER 1, 2022

They're people leaders, customer service providers, line cooks, inventory managers, occasional bartenders, public relations reps, number crunchers, and even marketers. It all starts with a great marketing plan. Your marketing plan is the cornerstone of your restaurant's success and business plan. Marketing Plan Template.

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Seating Email Marketing Marketing SEO 221

Harbor Touch

MARCH 18, 2025

Elevate Service with Personal Touches Service builds loyalty. Build Loyalty with Smart Programs Loyalty comes from strategy. Loyalty perks keep customers coming back. Loyalty isnt guesswork. Its a system that keeps your seats full all year round. Financial and Marketing Strategies 7.

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Management Management Seasonal Menu Cash Management 148

Web Diner

FEBRUARY 28, 2025

From Empty Seats to Endless Lines: The Email Marketing Secret Weapon Your Business Needs Whether you’re running a cozy caf, a bustling bistro, a trendy food truck, or a high-end restaurant, there’s one universal truth: empty seats mean lost revenue.

Email Marketing 36

Email Marketing Marketing Food Truck Social Media 36

7 Shifts

SEPTEMBER 9, 2021

For many business owners, email marketing is the ideal solution to fostering relationships outside the restaurant. Most people would think that only big companies should use email marketing while the small ones should go for other restaurant marketing strategies. Pros of Using Email Marketing.

Email Marketing 195

Email Marketing Marketing Seasonal Menu Coupons 195

The Rail

APRIL 11, 2024

By Eric Tress, Contributor If you are looking for an excellent tool to increase your restaurant’s reservations, email marketing is an effective advertising tool you should consider. According to research by Sopro, over 75% percent of consumers prefer to communicate with brands through email. times more than bulk emails.

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Email Marketing Reservations Marketing Loyalty Program 130

The Restaurant Coach University

MARCH 2, 2017

We spoke to Donald Burns (aka The Restaurant Coach™) to learn why loyalty programs are a much wiser path to success than giving away your product. Yes, and it’s a big thing in marketing that we often talk about: psychographics vs. demographics. There are all kinds of loyalty programs.

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Loyalty Program Coupons Seating Customer Experience 126

7 Shifts

AUGUST 18, 2024

You'll have late nights and have to work on weekends and public holidays The market is saturated with loads of competition. This document will outline your bar's concept, menu, marketing strategy, and financial projections. Another option is to look into government programs that might offer financial assistance for small businesses.

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Bar License Email Marketing Customer Service 370

The Rail

AUGUST 28, 2024

By Nellia Melnyk, Contributor Relocating a restaurant to a new location is a serious event that, if not handled correctly, can negatively impact your business and customer loyalty. In this article, we will explore the key aspects that need to be taken into account to maintain and even increase customer loyalty when relocating a restaurant.

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Loyalty Program Customer Service Social Media Customer Experience 219

7 Shifts

FEBRUARY 8, 2024

Apple | Android Team Communication The Team Communication tool from 7shifts fixes the chaos of disconnected conversations, text threads, and email chains that seem to go nowhere. OpenTable seats around 1.6 Point-of-sale, inventory, loyalty, online ordering, and marketing software rolled into one app — just to name a few.

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Management Management Operations Mobile Ordering 367

Modern Restaurant Management

JULY 30, 2021

This program, piloted last year, is designed to help KFC team members build short-term savings and create lasting savings behaviors. “This program is a way to empower and equip restaurant employees with tools and resources to help them succeed and achieve their goals. To be able to offer these types of resources means a lot.

Franchise 508

Franchise Franchising Fast Casual Point of Sale 508

7 Shifts

FEBRUARY 8, 2024

Apple | Android Team Communication The Team Communication tool from 7shifts fixes the chaos of disconnected conversations, text threads, and email chains that seem to go nowhere. OpenTable seats around 1.6 Point-of-sale, inventory, loyalty, online ordering, and marketing software rolled into one app — just to name a few.

Management 352

Management Management Operations Mobile Ordering 352

Modern Restaurant Management

DECEMBER 21, 2020

We quickly pivoted to offer Family Meals To Go and have continued to expand our third-party delivery partnerships in key markets, which has contributed to our continued growth, even during one of the most difficult years on record for so many restaurants. There are only so many seats a given area can support.

2020 450

2020 Online Ordering Customer Experience Point of Sale 450

EATER

JUNE 26, 2020

And yet more business didn’t translate to more staff: The 200-seat restaurant still employed fewer than half the workers it had before the pandemic. I found a lot of loyalty in the team we were able to build here,” she says. Good and Hull applied for a Paycheck Protection Program loan to cover payroll when business picked up.

Front of House 322

Front of House Back of House Guest Recovery Loyalty Program 322

Lavu

APRIL 25, 2025

Restaurant-Specific Tools : Manage menus, seating, reservations, and customer preferences. Customers can opt for a digital receipt via email, helping reduce paper usage. Customer Programs Allow customers to personalize their orders with dish modifiers. system uptime.

POS 78

POS Point of Sale Cash Management Mobile Ordering 78

Modern Restaurant Management

SEPTEMBER 30, 2020

32 percent of survey takers chose outdoor seating availability as a factor in their dining-out comfort level. Restaurant operators should also focus on remarketing to guests through email or other means, as well as offering return visit incentives to keep customers coming back. The importance of making guests feel comfortable.

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2020 Mobile Ordering Guest Recovery Customer Service 474

Modern Restaurant Management

MAY 27, 2020

Aramark examined front and back of house processes to establish tailored playbooks for all of its businesses and market segments, leveraging innovative solutions, new service methods, and rigorous safety protocols. Altering seating arrangements to improve spacing between guests. Installing self-serve micro markets and pop-up groceries.

Food Safety 441

Food Safety Kitchen Safety Mobile Ordering Guest Recovery 441

Sling

MAY 9, 2021

One of the best ways to keep customers coming back to sample your fare is to implement restaurant loyalty programs into your workflow. In this article, the restaurant-management experts at Sling discuss some of the best ideas and give you tips for making your restaurant loyalty program great. What Is Customer Loyalty?

Loyalty Program 78

Loyalty Program FOH Customer Service Website Management 78

7 Shifts

JUNE 16, 2024

This is where being well-equipped with a fool-proof restaurant marketing plan comes in. After analyzing the latest industry trends, viral content, and successful campaigns, we have developed an all-in-one marketing guide to help you craft your strategy to attract new customers and keep your previous diners coming back.

Marketing 195

Marketing 2024 Email Marketing Social Media 195

Modern Restaurant Management

MAY 12, 2020

Since its inception in mid-March, more than 500 restaurants around the world have joined the program and are reporting sales ranging from several thousand dollars to up to $60,000. "The program is inventive and very attractive to our guests."

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Mobile Ordering Online Ordering Food Order Hospitality 376

SpotOn

DECEMBER 11, 2024

For fast casual guests who prefer on-premise dining, they'll find limited seating options and a pared-back dining room. If physical location allows, patio spaces and outdoor seating are great options for fast casual restaurants, since they're already operating a minimal service model. What do they care about?

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Fast Casual Casual Loyalty Program Online Ordering 52

7 Shifts

FEBRUARY 7, 2024

Better team communication: Say goodbye to endless text threads, email chains, and whatever other inefficient methods your team uses to negotiate schedules. ChowNow : Online ordering, marketing, and operations with a commission-free marketplace and a smart dispatching system. Later : Tool for automating daily social media tasks.

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Technology Mobile Ordering Social Media Online Ordering 312

The Restaurant Times

DECEMBER 28, 2020

Make sure you don’t make your customers wait too long to be seated, or served. In casual dining restaurants where the service expectation is low and the volume of customers high, the ideal Table-to-Waiter ratio is high- 6 to 8 tables (seating an average of 4 people) per waiter. Using Loyalty Programs and Offers.

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Loyalty Program Email Marketing Social Media Customer Service 98

The Restaurant Times

SEPTEMBER 22, 2021

Building brand loyalty when starting a new restaurant can save you money and increase your total profitability. A loyalty program can take a variety of shapes, but at its most basic level, it’s a restaurant marketing strategy that encourages consumers to come back. Offer Loyalty Points . Make It Exclusive .

Loyalty Program 52

Loyalty Program Social Media Email Marketing POS 52

7 Shifts

MARCH 10, 2022

The team communication tool from 7shifts solves for the ranging conversations, text threads, and email chains that seem to go nowhere. OpenTable seats more than one billion diners per year and serves as a reservation provider for more than 60,000 restaurants and venues. Team Communication. Apple | Android. Apple | Android.

Management 195

Management Management Operations Point of Sale 195

QSR Automations

JANUARY 16, 2025

They provide guests a first impression of your restaurant; it’s where hosts greet guests, check-in reservations, provide quotes for the waitlist, rotate sections to avoid overworking serv ers , pace seating to avoid overwhelming the kitchen, and direct off – premise s guests and delivery drivers to pick up their orders.

Front of House 52

Front of House Operations Back of House Reservations 52

Next Restaurants

OCTOBER 31, 2019

It’s time to craft an attention-grabbing digital marketing campaign. An online presence that builds loyalty, hype and grows your restaurant business. But first, they have to take a seat at your table. With these restaurant industry marketing trends, guests will line up to try a slice of whatever you’re serving.

Email Marketing 88

Email Marketing Marketing Social Media Loyalty Program 88

Open for Business

NOVEMBER 21, 2022

Better yet, it can send email and text confirmations without restaurant staff ever picking up the phone. Use pre-shift reporting and digest emails, filled with important information about guests and reservations for the upcoming shift to prepare for the night or afternoon ahead. It can sync with a loyalty program.

Technology 147

Technology Front of House Back of House Online Ordering 147

SpotOn

MAY 13, 2024

  From crafting a summer menu that celebrates seasonal ingredients to offering cool beverages can enhance customer loyalty, adapting to the busy season with innovative menu ideas and online ordering can set your restaurant apart. Lean into marketing Summer brings a shift in consumer behavior and preferences. We can help.

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Seasonal Menu Outdoor Email Marketing Loyalty Program 98

Mad Mobile

MAY 22, 2024

In the past, a wallet full of coffee shop punch cards was as close as most people got to restaurant loyalty programs. It’s up to bars and restaurants to embrace modern loyalty strategies in order to attract and retain these customers. Here are a few aspects to prioritize in order to attract–and hold–their attention.

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Loyalty Program Mobile Ordering Social Media Customer Experience 40

Modern Restaurant Management

MARCH 11, 2025

These changes have become permanent shifts in how they target customers, market themselves, and design their offerings." Loyalty is a huge factor now as guests desire rewards and perks for sticking with a favorite small business, and repeat customers are keeping many restaurants going. Aligning tech with business goals is a must.

Loyalty Program 471

Loyalty Program Mobile Ordering Customer Experience Online Ordering 471

BNG Point of Sale

APRIL 22, 2020

Mobile POS systems make it easy for you to take payments directly from the table, eliminating the need for long lines at the front desk, crowding your entryway, and interfering with seating new guests. Organize your approach to making and serving the best food in your neighborhood with the best point of sale software on the restaurant market.

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POS Loyalty Program Point of Sale Mobile Ordering 86