The Rail

JANUARY 24, 2025

By Heather Langley, Contributor A restaurant point of sale (POS) system is home to a vast amount of personal information, including customer data and payment information. Restaurant owners need to take measures to keep their POS systems safe and secure to protect both business and customer data.

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POS Point of Sale Email Marketing Information 130

Modern Restaurant Management

JUNE 8, 2021

To do this effectively and successfully, brands will need to dive into the customer data gathered from their POS system. Strong loyalty programs incentivize direct sales and include everything a brand needs to implement a winning marketing strategy, … While it may be easy to think that a sale is a sale, that’s just not the case.

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Loyalty Program Point of Sale POS Email Marketing 531

ChowNow

MARCH 27, 2025

Order Acceptance Time Order acceptance time measures how long it takes for a restaurant to acknowledge and confirm an online order. The longer it takes for a restaurant to accept an order, the later the kitchen starts preparing it, which pushes back the pickup time for drivers and extends the overall delivery window.

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Delivery Online Ordering Loyalty Program Food 195

ChowNow

MARCH 28, 2025

Its powering voice assistants, helping people write emails faster, and even suggesting what to watch or where to eat next. These are tools that can help you streamline operations, easily schedule staff, and make sure you never run out of ingredients for your best-selling menu items. Artificial intelligence (AI) is everywhere right now.

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Front of House Back of House Online Ordering Email Marketing 195

ChowNow

MARCH 14, 2025

In this guide, youre going to learn: The key components of effective restaurant operations management Common challenges restaurant owners face (and how to solve them) Best practices to run a more efficient and profitable restaurant Lets explore what it takes to manage restaurant operations like a pro. What is Restaurant Operations Management?

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Operations Management Management Front of House 195

7 Shifts

OCTOBER 28, 2024

Knowing how to calculate and optimize your customer acquisition cost (CAC) can help you make smarter decisions about your marketing and advertising strategies. CAC lets you get a clearer view of how your marketing efforts impact your bottom line.

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Loyalty Program Fast Casual Social Media Email Marketing 195

Modern Restaurant Management

NOVEMBER 23, 2021

These tags enable staff and operators to surface detailed guest information, including itemized POS data, visit length and frequency, spend history, and even wine preferences. Leveraging guest data from both on- and off-premises, operators can also use personalized marketing automation to boost guest loyalty.

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Loyalty Program Email Marketing Customer Experience Seasonal Menu 474

Modern Restaurant Management

MAY 1, 2023

This data is highly valuable on the black market and can be used for identity theft, fraud, and other criminal activities. For example, POS systems have proven to be particularly vulnerable. 75 percent of all data breaches that impacted restaurants originated from a compromised POS system.

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Insurance Email Marketing Employee Relations Customer Experience 508

Modern Restaurant Management

JULY 12, 2022

With deep roots in the restaurant industry, we’ve worked with our clients to test a number of strategies to take on Restaurant Week as an opportunity to attract new customers. Be In Charge of Your Own Marketing. Easy-to-use handheld POS devices can help you ensure order accuracy, turn tables faster, and improve throughput.

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Loyalty Program Online Ordering Point of Sale Customer Experience 558

ChowNow

FEBRUARY 21, 2025

In this guide, youll learn: Why restaurant apps matter in 2025 and how its the consumer driving the changes The different types of restaurant apps How to make the most of your own branded restaurant app and its many benefits Lets take a closer look at why every restaurant should use apps in 2025. Online ordering and delivery apps.

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2025 Loyalty Program Mobile Ordering Online Ordering 195

7 Shifts

AUGUST 5, 2020

How do you market food delivery and takeout? Use the 7shifts scheduling and labor budgeting tools to ensure that you carry out and delivery team is working efficiently. Take advantage of discounts for bulk orders from your vendors. Use 7shifts’ POS integration to better understand your sales numbers and trends.

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Delivery Food Email Marketing Front of House 341

Harbor Touch

MARCH 18, 2025

Whether youre a seasoned owner or just starting out, this advice will help you boost efficiency, keep your team motivated, and turn customers into regulars. Our goal is simple: give you tools to streamline operations, cut costs, and grow your business without burning out. This isnt just theory from a manual. Staff Management 1.

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Management Management Seasonal Menu Cash Management 148

Modern Restaurant Management

JULY 1, 2021

By leveraging advanced tech solutions, operators can take advantage of this crucial shift in demand and make the most out of this dining resurgence. Guests are enthusiastic to return to in-person dining, and restaurants have an opportunity to extend that excitement both before and after their visit through marketing automation.

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Dietary Restrictions Email Marketing Customer Experience Mobile Ordering 443

Modern Restaurant Management

JANUARY 31, 2024

To delve more into the results, Modern Restaurant Management (MRM) magazine reached out to Matt Zibell, VP Technology at TouchBistro. So, to me, finding out that over a quarter of restaurants don’t have a website was a bit surprising. What can restaurateurs take away from the responses of their fellow operators?

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Online Ordering 2024 Website Management Email Marketing 508

Modern Restaurant Management

JANUARY 20, 2022

Some of the changes are already taking place in major companies like McDonald’s, which has implemented technology such as personalized automated drive-through menus that change depending on the time of day, weather, current restaurant traffic, and trending items. Autonomous Vehicles and Drive-Thrus.

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Food Order Waste Online Ordering Email Marketing 520

Modern Restaurant Management

FEBRUARY 2, 2022

Take Advantage of Technology. For example, a handheld POS device will allow you to turn tables faster, improve order accuracy, and speed up service. Restaurant Week is all about creating great food experiences, and in the pandemic era, this means branching out from the old dine-in-only norms and offering attractive takeout options.

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Online Ordering Loyalty Program Social Media Mobile Ordering 492

ChowNow

SEPTEMBER 26, 2024

Email marketing is a powerful tool to drive repeat orders and boost diner loyalty. Not only do the majority of customers like to be contacted by brands via email according to surveys , the average Return on Investment for email marketing is $36 for every dollar spent. The only catch? Reservation or catering forms.

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Email Marketing Marketing Loyalty Program Online Ordering 195

Modern Restaurant Management

JUNE 1, 2023

Personalization Is the Key A successful loyalty program takes a holistic approach and engages with customers across a variety of channels beyond the POS, including mobile app, online (web-based), social media, and email marketing and emerging channels such as voice, chat, and web3/metaverse.

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Loyalty Program Customer Experience POS Customer Service 449

7 Shifts

DECEMBER 18, 2023

There’s always something else to get done, a new fire to put out, and broken things to fix. This keeps information from getting lost in the text and email shuffle. It also gets rid of those frustrating sticky notes all over your POS. With time-clocking software, employees clock in and out with the touch of a button.

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Management Management Email Marketing Point of Sale 397

Modern Restaurant Management

OCTOBER 20, 2023

To attract customers while accommodating tightened budgets, restaurants should consider employing marketing strategies that leverage data-driven insights to tailor messaging according to consumer needs. Stemming from rising inflation, consumers are also uncertain on whether it’s less expensive to dine out or eat in.

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Marketing Loyalty Program Email Marketing Coupons 379

Modern Restaurant Management

APRIL 14, 2020

To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. We really appreciate them being proactive and reaching out to us during a time that we couldn't even digest what was happening."

Online Ordering 530

Online Ordering Back of House Customer Service Small Business 530

Modern Restaurant Management

JUNE 1, 2021

Now, orders are still being placed via phone, but calls have been swapped out for texts, mobile apps or online, cash registers have been upgraded to more robust technology systems, and contactless payment options are all the rage. Maximize Throughput with Tablet POS.

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Ordering Technology Mobile Ordering Online Ordering 450

7 Shifts

NOVEMBER 16, 2020

Main Squeeze was founded in 2017 out of Lake Charles, Louisiana.I Literally five months or so after we found it, we started franchising, [and] sold 10 units out the gate. When Jessie originally joined the Main Squeeze team in 2017, they used old-school Excel spreadsheets and emails to coordinate schedules with their staff.

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Email Marketing Franchise Franchising 2017 370

7 Shifts

MARCH 10, 2021

The fact that 60% of restaurants fail in their first year and 80% close within five years of their grand opening is an indication that few have what it takes for long-term success. If you want to open a restaurant , or if you're going to take a fresh look at where you are in your journey as a restaurateur, you must develop a business plan.

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Management Management Small Business Email Marketing 370

Modern Restaurant Management

JANUARY 13, 2020

By performing an honest assessment and diving deep into point-of-sale (POS) reporting, payroll data, online customer reviews, and various other analytics, even the most successful restaurant operators can identify areas that can be streamlined to cut costs, save time, and boost revenue in the new year. Deploying marketing campaigns.

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2020 Website Management Online Ordering Point of Sale 364

Modern Restaurant Management

OCTOBER 1, 2024

Here are four “tough calls” that tech can turn into easy decisions: I’ll take both. ‘Stay out of the weeds’ or serve more patrons? “Staying out of the weeds" in the restaurant industry means avoiding overwhelming tasks and staying ahead of demands.

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Bar Operations Back of House Front of House 449

7 Shifts

DECEMBER 11, 2019

Clever marketing and strong branding from a restaurant’s corporate offices can boost sales for franchised restaurants. A lack of communication can take a serious toll on franchise owners, particularly in the realm of finances. Take McDonald’s, for example, which owns around 5% of all its locations.

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Franchise Franchising Email Marketing Communication 435

7 Shifts

FEBRUARY 8, 2024

Apple | Android Team Communication The Team Communication tool from 7shifts fixes the chaos of disconnected conversations, text threads, and email chains that seem to go nowhere. The app also lets employees take their scheduling changes into their own hands by making approved shift swaps and securely communicating with each other.

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Management Management Operations Mobile Ordering 367

Lavu

APRIL 4, 2025

Personalized marketing helps restaurants connect with customers by tailoring offers and experiences to individual preferences. With 62% of consumers leaving brands that fail to personalize experiences , personalized restaurant marketing can increase revenue by 10-30%. favorite dishes, dining frequency).

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Marketing Loyalty Program Email Marketing POS 78

Modern Restaurant Management

MARCH 16, 2020

To be added to this guide, reach out to Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com. Click here to learn the 10 steps to take now. and Canada through free delivery and marketing efforts.” We hope people will remember that now that their favorite eateries need their help. .

Food Safety 585

Food Safety Kitchen Safety Small Business Employee Relations 585

7 Shifts

FEBRUARY 8, 2024

Apple | Android Team Communication The Team Communication tool from 7shifts fixes the chaos of disconnected conversations, text threads, and email chains that seem to go nowhere. The app also lets employees take their scheduling changes into their own hands by making approved shift swaps and securely communicating with each other.

Management 352

Management Management Operations Mobile Ordering 352

Modern Restaurant Management

DECEMBER 2, 2019

With data showing that 65 percent of gift card recipients spend approximately 38 percent more than the face value of their cards, restaurant brands should be taking action to optimize their gift card programs for the holiday season. This is all excellent news for restaurant brands, as gift cards can be powerful marketing tools.

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Point of Sale Email Marketing Loyalty Program Mobile Ordering 341

The Rail

DECEMBER 2, 2024

The global online food delivery market size was valued at USD 221.65 The graph below illustrates how these models interact within the market: 1. Customer data management for targeted promotions and personalized marketing. The numbers speak for themselves. from 2023 to 2030. Inventory management to keep track of stock levels.

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Delivery Food Loyalty Program Food Order 147

7 Shifts

AUGUST 18, 2024

You'll have late nights and have to work on weekends and public holidays The market is saturated with loads of competition. You also need to be prepared to deal with any challenges that come with taking over an existing business. This document will outline your bar's concept, menu, marketing strategy, and financial projections.

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Bar License Email Marketing Customer Service 370

Modern Restaurant Management

JANUARY 8, 2024

Consider, for instance, a scenario in which your Point of Sale (POS) system can forecast the popularity of a new dish based on historical customer behaviour. – Corin Camenisch, Product Marketing Lead at SumUp 1 + 0 = 3: The New Math of Marketing!

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2024 Loyalty Program Cash Management Customer Experience 539

Modern Restaurant Management

JUNE 24, 2020

With On-Demand Delivery for Square Online Store, sellers can take control of their fulfillment process by offering delivery to their loyal customer base directly from their own website. Across European markets, Visa is investing to increase the number of digital payment acceptance devices within shops by more than 50 percent.

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Guest Recovery Mobile Ordering Kitchen Safety Food Safety 539

SpotOn

NOVEMBER 21, 2024

The idea is for your restaurant to reflect the festive spirit while taking into account the realities of supply chain pressures and inflation. Make the reservation process easier While some people stay home for the holidays, others look for special experiences or want to go out for dinner in larger groups.

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Loyalty Program Seasonal Menu Email Marketing Cash Management 98