Modern Restaurant Management

DECEMBER 14, 2021

Several other pandemic-related trends will continue into 2022 and beyond, and new trends will also emerge. In addition, 75 percent of restaurant operators say recruiting employees was their top challenge, the highest level ever recorded. Here's a summary of what to expect and what restaurants can do to stay ahead.

2022 508

2022 Employee Relations Outdoor Fast Casual 508

7 Shifts

OCTOBER 21, 2021

Here are a few examples of restaurants with names that ooze concept: Parm: Casual Italian, known for their Chicken Parm Sandwiches. Umami Burger : Casual burger spot with an empaths on flavor. Conversely, a casual neighborhood sandwich shop may name their sandwiches after local heroes or landmarks. Fast Food Chains.

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Fast Casual Food Truck Casual Customer Service 370

Modern Restaurant Management

JANUARY 26, 2023

Other supply chain related events, which spanned from restaurant equipment (creating issues for restaurant development and timing) to the Avian flu/eggflation issues, also negatively impacted the industry. Restaurants must also learn to operate with fewer employees and rely more on technology. Are some doing well and others not so?

2023 474

2023 Employee Relations Franchise Franchising 474

Modern Restaurant Management

AUGUST 17, 2020

Quick service and fast casual segments continue outperforming full-service restaurants by a very wide margin. Other leisure-related categories affected the most included travel, cruises, lodging and airlines. How Is Casual Dining Doing? These percentages have held relatively flat for the last four weeks.

2020 493

2020 Mobile Ordering Loyalty Program Food Safety 493

Modern Restaurant Management

APRIL 15, 2020

Limited-service restaurants (those in quick service and fast casual) had a sharp acceleration in their guest check growth, as consumers likely shifted to larger off-premise orders to feed multiple people at home. Fine dining and upscale casual were the worst performing segments during March based on same-store sales growth.

2020 491

2020 Point of Sale Fast Casual Online Ordering 491

Modern Restaurant Management

MAY 1, 2020

Other businesses have seen a surge of consumer interest, including chicken-wing joints (+84 percent), pizzerias (+71 percent) and fast-food restaurants (+55 percent). dine out more often to fulfill basic needs and gravitate toward drive-thru and take-away options associated with QSR and fast casual. In the U.K. In the U.K.,

2020 479

2020 Food Safety Fast Casual Guest Recovery 479

Modern Restaurant Management

DECEMBER 21, 2022

We will continue to evaluate tech solutions and find what best enhances the Fogo experience for both our guests and employees. In 2023, we can anticipate businesses really focusing in on value and doing what they can to attract and retain both employees and guests. – Barry McGowan, CEO, Fogo de Chão.

2023 493

2023 Loyalty Program Mobile Ordering Customer Experience 493

Modern Restaurant Management

APRIL 1, 2020

Quick-service restaurants pride themselves on the ability to serve up fast, inexpensive casual meals to diners who don’t always have the time to cook. Paying with cash also enables face-to-face interaction between patrons and restaurant employees, a benefit that contactless payments lack. Customers Want Payment Options.

Cash Management 433

Cash Management Mobile Ordering Employee Relations Consumer Goods 433

Modern Restaurant Management

JANUARY 8, 2024

This trend reflects the growing popularity of drive-thru and fast-casual dining, coupled with the demand for digital technologies such as QSR digital signage and QR codes. Prioritising employee well-being, mental health, and job satisfaction is also essential in curbing turnover and cultivating a content and dedicated workforce.

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2024 Loyalty Program Cash Management Customer Experience 539

Modern Restaurant Management

JANUARY 16, 2020

For instance, the growth of delivery led to uncharted operational struggles, with more business came heightened compliance risks and of course, with more customers came labor-related headaches. Directly managing a delivery workforce comes with a slew of management and administrative-related burdens and costs for operators. Labor Wars.

2019 357

2019 2020 Employee Relations 2030 357

Modern Restaurant Management

FEBRUARY 18, 2020

Third, the onslaught of opioid, vaping, and alcohol combinations have forced the restaurant industry to begin hiring completely different generations of rock star employees, in both the front and back of the house. In the short term, it’s QSR that will experience labor improvement, then fast-casual. Reduce theft.

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Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

JULY 30, 2021

It’s one more way we can show how much we care about our employees. “We’re thrilled to partner with the KFC Foundation to provide KFC restaurant employees with the tools they need to quickly build emergency savings funds and establish long-term saving habits,” said Leigh Phillips, President and CEO, SaverLife.

Franchise 508

Franchise Franchising Fast Casual Point of Sale 508

Modern Restaurant Management

SEPTEMBER 11, 2020

Restaurant segments represented include fine dining, casual dine, fast casual, quick service restaurants and bars. The survey group included 418 restaurant operators and 1,500 restaurant patrons who had visited a restaurant two or more times per month prior to COVID-19. Restaurant Tools and Resources.

Fast Casual 507

Fast Casual Fine Dining Innovation Employee Relations 507

7 Shifts

JUNE 4, 2021

Numbers can give us insights into everything from profits and losses to average customer spend to how often employees cycle through. Employee turnover rate. Labor cost includes all labor-related categories: Employees, both hourly wages and salaries. Fast-casual: 28.9%. Casual: 33.2%. Break-even point.

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Point of Sale Inventory Employee Relations Customer Service 416

Modern Restaurant Management

JULY 15, 2020

Pace of recovery for fast casual brands has slowed down considerably, although results continue to be much better than for full-service restaurants. The fast food industry ranked sixth out of the 15 industries studied in MBLM’s Brand Intimacy 2020 Study , which is the largest study of brands based on emotions.

2020 487

2020 Mobile Ordering Point of Sale Food Supply 487

Modern Restaurant Management

DECEMBER 21, 2022

"As we’ve witnessed over the past year, employees will continue to be selective when it comes to their job and gravitate towards companies that prioritize creating a positive company culture, including implementing initiatives that make their jobs more doable and enjoyable. Operators have spent years adapting to the labor crisis.

2023 419

2023 Loyalty Program Fast Casual Customer Experience 419

7 Shifts

AUGUST 27, 2020

The words ‘employee handbook’ are enough to make any new hire quiver. Having to spend a shift—or even worse, your after-hours—reading through an employee handbook will sap the fun out of any new restaurant job. The introduction to your restaurant employee handbook Think of your employee handbook as a welcome to your restaurant.

Employee Relations 370

Employee Relations Hiring Document Food Safety 370

Modern Restaurant Management

MAY 31, 2024

“Restaurant jobs are particularly valuable because employees can learn a host of skills in a short time that are investments for both their business and everyday life,” said Michelle Korsmo, President & CEO of the National Restaurant Association.

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Online Ordering Ordering Hiring 2024 391

7 Shifts

NOVEMBER 19, 2019

However, restaurant owners and leaders can take clear, actionable steps towards understanding and managing their labor cost percentage without taking a toll on employee productivity, customer satisfaction, or their bottom lines. Benefits (Health Care, Employee Discounts, etc.). Fast casual: 28.9%. Casual: 33.2%.

Management 253

Management Management Employee Relations Restaurant Law 253

Modern Restaurant Management

DECEMBER 16, 2021

Our restaurant of the future is designed to benefit guests, employees and franchisees, with a new external design and a reimagined kitchen that will make it easier for us to serve hot, delicious food quickly for frictionless guest experiences, and we expect to see a lot more of that next year. Clinton Anderson, CEO, Fourth Enterprises.

2022 450

2022 Food Supply Back of House Kitchen Safety 450

7 Shifts

AUGUST 18, 2024

Cost of goods sold is the raw material cost of your beverages and food, and labor cost includes actual labor, employee benefits, payroll taxes, healthcare, and bonuses. Fast casual: 28.9% Casual: 33.2% Upscale casual: 30.4% And, don’t forget about streamlining your employee scheduling. Pizza: 31.3%

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License Equipment POS Food Supply 370

Modern Restaurant Management

JANUARY 9, 2020

parent company of fast-casual restaurant chain The Habit Burger Grill, for approximately $375 million in a cash transaction. “As a fast-casual concept with strong unit economics, The Habit Burger Grill is a fantastic addition to the Yum! Beefing Up with Habit Acquisition. Brands, Inc. and internationally.

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Fast Casual Customer Service Online Ordering Employee Relations 282

Modern Restaurant Management

SEPTEMBER 23, 2020

The hardest hit have been casual dining sit-down restaurants and national chains that complied with local COVID-19 mandates to limit or ban indoor dining. Surviving are the fast-food chains, where more than 60 percent of their sales come through the drive through. Employees are a key asset to survival during the pandemic.

Customer Service 455

Customer Service Small Business Cash Management Communication 455

Modern Restaurant Management

MAY 18, 2020

Demonstrating the importance placed on the health and well-being of employees and customers. Creating clear and consistent communications with employees and customers to boost efficiency, morale and consumer sentiment. ” Highlights of the US Foods Restaurant Reopening Blueprint include: Principles for an effective reopening.

Front of House 520

Front of House Back of House Online Ordering Kitchen Safety 520

Modern Restaurant Management

JANUARY 31, 2025

Fast-casual visits overall were down 3.8 Strong consumer interest in prepared foods, commissary and beverage options has led convenience stores, often referred to as c-stores, to compete much more aggressively with quick service restaurants and fast-food chains. Texas Roadhouse’s visits grew 7.2 percent during Q4.

Marketing 221

Marketing Loyalty Program 2025 2024 221

Modern Restaurant Management

MARCH 3, 2023

" At least 4 in 10 operators in each of the three limited-service segments — quickservice, fast casual, and coffee and snack — believe the addition of drive-thru lanes will become more common in 2023. Only one in ten operators think recruiting and retaining employees will be easier in 2023 than it was in 2022.

2023 508

2023 2022 Consumer Goods Point of Sale 508

Modern Restaurant Management

SEPTEMBER 10, 2021

Ike’s Love & Sandwiches is ranked #12 on Fast Casual’s Movers and Shakers 2021 list. Ike’s appointed industry veteran Adam Rinella as Vice President of Development to help the booming fast casual brand reach even more markets. Rinella is skilled in bringing restaurant ideas into reality.

Franchise 471

Franchise Franchising Food Fast Casual 471

Black Box Intelligence

APRIL 7, 2025

Dec 2023-Feb 2024) In fact, it was the top-performing segment in 2024 based on same-store sales growth.Additionally, one of only two segments that was able to achieve positive YOY sales growth during the year (fast casual was the other).But It costs upwards of $2,300 to replace a single hourly, non-management employee).It’s

2025 105

2025 Point of Sale 2024 Fine Dining 105

Black Box Intelligence

APRIL 25, 2025

It was only Casual Dining and Fast Casual that were able to post positive same-store sales growth. Segment Performance Deep Dive: Casual Dining Rebounds There has been a resurgence in Casual Dining in recent months. That’s only behind Casual Dining and Fast Casual. reported for Q4 2024.

2025 52

2025 Fast Casual Point of Sale Fine Dining 52

Modern Restaurant Management

FEBRUARY 27, 2020

Employee recruitment and retention continues to be a major challenge for operators in 2020, with low unemployment rates and growing job openings. While there are some contradictions in place, the research reveals growing demands on retailers and restaurants relating to food waste, plastic use and safety concerns.

2020 481

2020 Influencer Point of Sale Food Safety 481

Modern Restaurant Management

MAY 27, 2020

“While cafes, dining halls, cafeterias, and concessions stands may look a little different, I am confident that they will feel and be safe for our employees and everyone we serve,” said John Zillmer, Aramark’s CEO. Requiring appropriate personal protective equipment (PPE) for employees, including gloves and masks.

Food Safety 441

Food Safety Kitchen Safety Mobile Ordering Guest Recovery 441

Modern Restaurant Management

JANUARY 17, 2020

This investment comes at a pivotal time, as the Indian fast casual has more than 50 franchise and corporate locations in varying stages of development across the United States, including two franchised locations that recently opened in Atlanta and Orange County, California. Curry Up Now Secures Investment.

Franchise 340

Franchise Franchising 2020 Fast Casual 340

Modern Restaurant Management

JANUARY 3, 2024

. – Peter Kellis, Founder and CEO of TRAY As consumers continue to prioritize convenience, we believe the expectations that restaurants offer an accessible and seamless experience will continue to rise, particularly in the fast-casual category.

2024 332

2024 Loyalty Program Customer Experience Customer Service 332

Modern Restaurant Management

FEBRUARY 19, 2020

There is much work to do, but I am eager to build on the company’s recent momentum and set out on this exciting journey alongside Checkers & Rally’s passionate employees and talented franchisees.” The drive-thru feature is a first for the fast casual brand, which has previously focused on eat-in cafés and kiosks.

Franchise 305

Franchise Franchising Fast Casual Point of Sale 305

EATER

JANUARY 28, 2022

If this is the case, however, it would effectively render Darden immune from Title VII lawsuits, given that its employees are barred from participating in lawsuits in the company’s contracts. Even major fast-food chains like Chipotle and McDonald’s now pay nearly double the federal minimum wage of $7.25 in some states.

Cash Management 246

Cash Management Restaurant Law Employee Relations Food Supply 246

Modern Restaurant Management

MARCH 11, 2020

We would like to thank Derek Jones and all of the employees at Smart Foodservice for their dedication in building a highly differentiated business in the cash and carry industry, and we know the company will be in great hands with its new owners.” SpotOn Secures $50M Funding. SpotOn Transact, Inc.,

Bar 386

Bar Cash Management Loyalty Program Point of Sale 386

The Rail

JANUARY 19, 2023

Electric Vehicle Fleets Many restaurants have a fleet of vehicles for deliveries, marketing purposes, and other restaurant-related business. A fleet of electric vehicles is most suitable for more extensive restaurant operations, whether fast food, fine dining, or catering businesses. Trivia and other games are often available too.

Social Media 147

Social Media Fine Dining Fast Casual Food 147