Modern Restaurant Management

JUNE 12, 2024

Restaurants will focus on creating story-driven dining experiences, harnessing technology and local partnerships to deepen emotional engagement with guests, according to the "2024 State of the Industry: Future of In-Restaurant Dining" report by Incisiv in collaboration with Toshiba Global Commerce Solutions.

Loyalty Program 473

Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 473

Modern Restaurant Management

JANUARY 16, 2020

For instance, the growth of delivery led to uncharted operational struggles, with more business came heightened compliance risks and of course, with more customers came labor-related headaches. Directly managing a delivery workforce comes with a slew of management and administrative-related burdens and costs for operators. Labor Wars.

2019 357

2019 2020 Employee Relations 2030 357

Modern Restaurant Management

APRIL 20, 2022

Employee turnover rates are one of the highest in the catering industry, though the top services stand out with excellent retention rates. Even the best-performing restaurants with the highest staff retention rates suffered during the pandemic when they had to send their employees on indefinite leaves. It doesn’t need sleep.

Mobile Ordering 537

Mobile Ordering Food Order Employee Relations Customer Service 537

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. In 2024, we’ll continue to see growth in the payroll segment.

2024 539

2024 Loyalty Program Cash Management Customer Experience 539

Modern Restaurant Management

MARCH 3, 2023

" Pandemic Pivots Become Permanent The temporary "pivots" developed during the pandemic — expanded delivery services, outdoor dining options, to-go alcohol offerings, and investments in technology — are the foundation of the industry's "new normal." million by 2030. million by 2030.

2023 508

2023 2022 Consumer Goods Point of Sale 508

Modern Restaurant Management

SEPTEMBER 11, 2020

Restaurant segments represented include fine dining, casual dine, fast casual, quick service restaurants and bars. While consumers are eager to return to restaurants, their health and safety concerns continue to hold them back, as 80 percent say they are either very or somewhat concerned about dining in a restaurant.

Fast Casual 507

Fast Casual Fine Dining Innovation Employee Relations 507

Modern Restaurant Management

FEBRUARY 18, 2020

Third, the onslaught of opioid, vaping, and alcohol combinations have forced the restaurant industry to begin hiring completely different generations of rock star employees, in both the front and back of the house. First and foremost, most restaurants are going to see a huge drop-off in the number of customers who dine in.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

AUGUST 17, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features consumers' dining desires, the power of personalization and the untapped opportunity in localized marketing. COVID-19 Consumer Dining Trends. Mixed take-out bag. Can't touch this.

2020 493

2020 Mobile Ordering Loyalty Program Food Safety 493

Modern Restaurant Management

FEBRUARY 3, 2021

Dealing with a global pandemic and resulting business interruptions and locks downs, working hard to ensure employees are compensated as much as possible, facing down business liability issues – all were big issues in 2020 and are expected to be so in 2021. ” A COVID vaccine campaign, successfully implemented, will help. .

Insurance 531

Insurance 2021 Restaurant Law Fine Dining 531

Culinary Cues

SEPTEMBER 14, 2023

Yes, I am talking about your corner restaurant and the employees who work there. Chefs and cooks may avoid walking through those swinging doors into the dining room because they fear that vulnerability. It may or may not be work related, but it does impact work. Being a cook is an emotional powder keg.

Employee Relations 446

Employee Relations Training Take-out Fine Dining 446

7 Shifts

JUNE 4, 2021

Numbers can give us insights into everything from profits and losses to average customer spend to how often employees cycle through. Employee turnover rate. For fine dining, around 30 percent. Labor cost includes all labor-related categories: Employees, both hourly wages and salaries. Employee Turnover Rate.

Point of Sale 416

Point of Sale Inventory Employee Relations Customer Service 416

EATER

NOVEMBER 21, 2024

In 2017, ophthalmologist Dr. Chris Knobbe published a paper arguing that “harmful vegetable oil,” as well as other processed foods, “are the primary and proximate cause of AMD [age-related macular degeneration].” Some omega-6 fatty acids are essential for human nutrition. We must have them.

Advertising 329

Advertising Influencer 2023 2022 329

7 Shifts

AUGUST 26, 2019

Managing your restaurants capacity is crucial as it impacts your profits, sales, customer service, and the dining experience. Unhappy customers because employees are likely making more mistakes than usual. Maintaining quality service is especially important in fine dining establishments. A tense atmosphere.

Management 408

Management Management Airlines Customer Service 408

7 Shifts

AUGUST 27, 2020

The words ‘employee handbook’ are enough to make any new hire quiver. Having to spend a shift—or even worse, your after-hours—reading through an employee handbook will sap the fun out of any new restaurant job. The introduction to your restaurant employee handbook Think of your employee handbook as a welcome to your restaurant.

Employee Relations 370

Employee Relations Hiring Document Food Safety 370

Modern Restaurant Management

JANUARY 31, 2025

“In 2025, restaurants are walking the fine line between automation and hospitality,” said Ming-Tai Huh, Head of Food & Beverage at Square. The data shows a remarkable 61 percent of singles are willing to dine out for a first date on February 14th, while 51 percent of all diners are considering double dates.

Marketing 221

Marketing Loyalty Program 2024 2025 221

Modern Restaurant Management

FEBRUARY 27, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the National Restaurant Association's State of the Indusrty Report, food industry pressures, foodservice opportunities, influencer marketing, foot traffic analysis and the dining-out dollar. 2020 State of the Restaurant Industry.

2020 481

2020 Influencer Point of Sale Food Safety 481

EATER

JANUARY 28, 2021

With indoor dining still not an option in much of the country, hotel restaurants are using empty rooms as private dining suites There are few restaurants Hector Tamez frequents more than Uni , the izakaya located in Boston’s boutique Eliot Hotel. Why not briefly fill rooms by offering an exclusive evening of private pandemic dining?

Hotels 343

Hotels Fine Dining Dine-in Front of House 343

Black Box Intelligence

APRIL 7, 2025

From Fine Dining leading the pack, but also likely being a statistical mirage— to weather continuously influencing performance… It can be easy to get lost in data. You might think this is the primary driver behind fine dining’s top performance based on YOY same-store sales growth.However, the reality?

2025 105

2025 Point of Sale 2024 Fine Dining 105

Modern Restaurant Management

JANUARY 12, 2022

This edition of MRM Research Roundup features evolving guest relationships, views on restauarant tech, employee desires and wedding trends. 43 percent plan to add an outdoor on-site dining space. "What While consumers mostly dig new digital dining options, they also lament the impact it is having on in-person dining.

2022 539

2022 Mobile Ordering Guest Recovery Point of Sale 539

Modern Restaurant Management

APRIL 22, 2020

As the largest rare wine retailer and wholesaler in the country, we work with fine dining restaurants all across the nation including many that are Michelin ranked, Wine Spectator Grand Award winners. Our goal is to not only keep the company strong for our employees but to keep the various components of the wine supply chain strong.

Retail 411

Retail Seating Customer Service Supplies 411

7 Shifts

OCTOBER 21, 2021

A fine-dining restaurant with an emphasis on ingredients may present the menu simply, with descriptions of where the ingredients are from. Cheap digital menu marketing that captures a share of online dining demand. 24/7 employee scheduling can be challenging. More staff makes employee scheduling trickier.

Fast Casual 370

Fast Casual Food Truck Casual Customer Service 370

Modern Restaurant Management

APRIL 15, 2020

Fine dining and upscale casual were the worst performing segments during March based on same-store sales growth. Family dining was another segment that was hit hard, which includes many buffet-based concepts. The top factor influencing the choice to buy alcoholic drinks with take out/delivery relates to ease and safety.

2020 491

2020 Point of Sale Fast Casual Online Ordering 491

7 Shifts

JULY 24, 2020

By championing Enlightened Hospitality and hiring a team of 51 percenters, you’ll improve the customer experience and employee satisfaction—which will lead to more repeat business and reduced staff turnover. Topics: Find dining; restaurant management; finding suppliers. ?? But there certainly is a wrong way. Kitchen Confidential. ??

Book 370

Book Management Management Restaurant Law 370

EATER

JULY 15, 2020

Even with Tafazoli’s dining rooms closed, reviews have continued to trickle in. “It The encouragement to leave Yelp reviews comes as most professional restaurant critics essentially put their criticism on pause, instead writing more broadly about the implications of dining out , or the challenges many in the industry are facing.

Employee Relations 313

Employee Relations Fine Dining Take-out 2012 313

EATER

SEPTEMBER 29, 2023

Martha Cheng Hy’s Steakhouse was synonymous with Calgary dining in the 1950s, but as Canadian tastes have changed over the decades, a Waikīkī offshoot has become a time capsule of the iconic original It wasn’t long after opening in downtown Calgary in 1955 that Hy’s Steakhouse became synonymous with Alberta food culture.

Back of House 318

Back of House Fine Dining 2011 Dine-in 318

7 Shifts

NOVEMBER 19, 2019

However, restaurant owners and leaders can take clear, actionable steps towards understanding and managing their labor cost percentage without taking a toll on employee productivity, customer satisfaction, or their bottom lines. Benefits (Health Care, Employee Discounts, etc.). What is Restaurant Labor Cost Percentage? Payroll Taxes.

Management 253

Management Management Employee Relations Restaurant Law 253

Modern Restaurant Management

SEPTEMBER 23, 2020

Also, in today's Covid challenged environment, Citrus safeguards both employees and customers by completely eliminating contact, enabling businesses to thrive, providing a safe pickup experience for all. Menish Gupta, Citrus CEO, commented: "Today's curbside pick-up logistics are inefficient and disorganized.

Serving 517

Serving White Paper Food Recycling 517

7 Shifts

DECEMBER 2, 2022

They are mainstays in the dining culture, and millions of people around the world recognize them. Of course, tasty food, a specific dining experience, and real estate locations all have a part to play. There is a reason large restaurant chains have whole segments related to marketing and other promotional material.

Social Media 390

Social Media Customer Experience Food Truck Back of House 390

Modern Restaurant Management

DECEMBER 19, 2023

This past year has shown us the invaluable difference that a warm and welcoming dining experience can make for customers, who are increasingly choosing establishments that go the extra mile in offering hospitality. We’ve seen how robotics can improve not only the customer experience, but the employee experience.

2023 294

2023 Front of House Customer Experience Customer Service 294

Culinary Cues

SEPTEMBER 27, 2023

Why do we remember this line and what significance might it imply in relation to work in a kitchen? We all experience this throughout our time on this planet – so that one line is relatable – it represents each of us. Just like athletes – cooks need conditioning. TEAM DEPENDANT I know, this is listed as a “pro” as well.

Employee Relations 446

Employee Relations Training Fine Dining Communication 446

EATER

MAY 16, 2024

Some days he’s fine. Just recently, KNEAD Hospitality + Design , which operates more than a dozen restaurants in the DC area, introduced reimbursement of childcare costs — up to $1,800 per quarter — for salaried employees, which comprise 110 of their 920 staff members. My son has special needs. Some days all hell breaks loose.

Employee Relations 317

Employee Relations Government Hospitality Take-out 317

Modern Restaurant Management

NOVEMBER 21, 2023

This article will shed light on a range of restaurant-specific energy efficiency tactics and explore several recommendations—from low-to-no-cost actions that require minimal investment to more substantial and strategic approaches that promise a significant return on efficiency-related expenditure. Employee comfort is equally critical.

Equipment 294

Equipment Outdoor Sustainability Employee Relations 294

Modern Restaurant Management

JANUARY 9, 2020

“We’re excited to team up with DoorDash to bring their industry-leading selection of restaurants to our cardmembers with an added perk to make dining in more rewarding.” “What these two have created with this unique approach to everyday sandwiches and salads is best in class in a growing space of fast-fine concepts.

Fast Casual 282

Fast Casual Customer Service Online Ordering Employee Relations 282

7 Shifts

MAY 23, 2024

Improving your restaurant operations to succeed in this highly competitive industry means serving quality food and providing excellent customer service while minimizing waste, reducing costs, and keeping your employees engaged. You can also give employee discounts, which can be extended to immediate family, paid time off, and bonuses.

Operations 221

Operations Kitchen Safety Food Safety Restaurant Law 221

EATER

APRIL 6, 2023

But after the flurry of press releases, joyful Instagram posts, and weapons-grade whining from a few who were left off the list, a somewhat altered Vancouver dining scene has emerged from the fray with hiked prices and impossible-to-score reservations. It’s a cash-grab for sure,” said one Vancouver chef who asked to remain anonymous.

Fine Dining 246

Fine Dining Reservations Pricing Cash Management 246

EATER

SEPTEMBER 30, 2020

Today, Pilsen is one of the hippest areas in Chicago, with a thriving arts scene, fine dining options, and quaint cafes that continue to entice wealthier transplants to the area as working-class Mexicans who have lived there for years are displaced. Between 2000 and 2010, the Latinx population declined 26 percent. s Chinatown.

2010 363

2010 2013 Back of House Small Business 363

Modern Restaurant Management

DECEMBER 16, 2019

Fine and Family Dining Hurt by Holiday Shift. The best performing segments during November were those whose sales are the most negatively affected by Thanksgiving: fast casual, upscale casual and casual dining. Finding and retaining employees remain among the biggest obstacles operators struggle with. First, at 2.1

2019 322

2019 Compost Mobile Ordering Online Ordering 322