Modern Restaurant Management

JANUARY 26, 2023

In other encouraging news, franchise operators believe that, although most restaurants are not fully staffed, the labor situation has stabilized. Restaurants must also learn to operate with fewer employees and rely more on technology. On the franchise side, what do you foresee in 2023? Are some doing well and others not so?

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2023 Employee Relations Franchise Franchising 474

Modern Restaurant Management

APRIL 29, 2020

In addition to being the hardest hit, these segments are heavily franchised. The PPP, which is administered by the Small Business Administration (SBA), is designed to ensure that businesses with 500 or fewer employees can continue to meet their payroll demands. For example, according to the March 2020 jobs report from the U.S.

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Franchise Franchising Specials Employee Relations 324

Modern Restaurant Management

NOVEMBER 13, 2024

Modern Restaurant Management (MRM) magazine reached out to John Cassetta, Restaurant and Franchise Solutions Manager at Aon, for his insights on best practices for restaurants on Drinksgiving. The real challenge for restaurant owners is the increased possibility of alcohol-related incidents, simply due to more time for risks to happen.

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Restaurant Law Employee Relations Customer Service Insurance 446

Modern Restaurant Management

JULY 23, 2024

But beyond its legal necessity, ensuring compliance with employment laws is critical to shaping a better experience for employees and customers alike. Restaurants should not make managers and employees fear compliance. Instead, they should see it as an opportunity to start an important conversation about the employee experience.

Restaurant Law 508

Restaurant Law Employee Relations Kitchen Safety Customer Experience 508

Modern Restaurant Management

DECEMBER 30, 2020

Franchise brands have the benefit of higher levels of awareness and national brand marketing dollars behind them. This can include hours changes or COVID-related protocols, information about how the business is doing and promotions or discounts, which can be shared “virally” to generate new or repeat business.

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Loyalty Program Email Marketing Online Ordering Employee Relations 542

Modern Restaurant Management

FEBRUARY 18, 2021

Beyond these three significant considerations, you will also need to be aware of franchise disclosure laws and trademark filings, among other issues, as you expand and reshape your business into a ghost kitchen. Moreover, if a franchisee has multiple investors into a franchise, LLCs become more complex from a tax perspective.

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License Restaurant Law Franchise Franchising 503

Modern Restaurant Management

JUNE 16, 2020

Sarah Yee, who owns an L&L franchise in San Antonio, Texas, kept all 16 of her employees working their regular hours while growing her existing customer base. Arsen Shahnazarian, who owns one of the longest-running franchises in the area, donated plate lunches to staff after one of the doctors reached out. Elisia Flores.

Franchise 367

Franchise Franchising Leadership Food Safety 367

Modern Restaurant Management

JANUARY 11, 2022

These teams want to focus on customer relations and hospitality, but are instead navigating how to get the supplies they need. By selecting data-rich vendors with expert-level insights, you can outsource some of the supply-chain burden and focus on what matters most – keeping your customers and employees happy.

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Operations Supplies Uniforms Employee Relations 474

Modern Restaurant Management

MARCH 30, 2020

Paycheck Protection Loans : Restaurants with fewer than 500 employees may borrow money through the Small Business Association (“SBA”) for a variety of costs related to employee compensation and benefits. To qualify, the restaurant must have been in operation on January 31, 2020 and have 500 employees or less.

Employee Relations 499

Employee Relations 2020 Restaurant Law Small Business 499

Modern Restaurant Management

JANUARY 16, 2020

For instance, the growth of delivery led to uncharted operational struggles, with more business came heightened compliance risks and of course, with more customers came labor-related headaches. Directly managing a delivery workforce comes with a slew of management and administrative-related burdens and costs for operators. Labor Wars.

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2019 2020 Employee Relations 2030 357

Modern Restaurant Management

MARCH 21, 2023

According to the National Restaurant Association , 62 percent of operators say their restaurant needs more employees to support customer demand. Smart kitchen equipment, such as automated stove tops and automatic recycling oil fryers, make order fulfillment easier, faster, and more consistent.

Technology 474

Technology Consumer Goods Supplies Waste 474

7 Shifts

JANUARY 23, 2024

Effective employee scheduling means finding the right mix of shifts and shift types for your business. It means understanding employee availability and managing employee requests for time off and even last-minute shift changes. Table of Contents: What makes a great employee schedule? But it isn’t simple.

Restaurant Law 418

Restaurant Law Employee Relations Tip Distribution Communication 418

Modern Restaurant Management

APRIL 8, 2020

The program was created to help small businesses (fewer than 500 employees) with funds to pay up to eight weeks of payroll costs, including benefits. Restaurants and franchises are waived from the SBA’s current affiliation rules within certain criteria – great news for entities with private equity investors. 10 million.

Employee Relations 524

Employee Relations 2019 Small Business 2018 524

Modern Restaurant Management

JANUARY 16, 2024

Within weeks, his corporation declared bankruptcy, leaving 500 employees wondering if they would keep a job and putting $30 million dollars of sale volume at risk for the brand. Despite this, restaurant owners and franchise brands routinely shy away from discussions around exit strategies or succession planning.

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2030 Franchise Franchising Employee Relations 450

Modern Restaurant Management

NOVEMBER 10, 2022

Product liability insurance can help protect you from the cost of these product-related claims. Workers' Compensation Insurance is an essential coverage to include on your policy if you have any employees. Liquor liability insurance can protect your business from the cost of alcohol-related accidents.

Insurance 474

Insurance Food Truck Food Mobile Ordering 474

7 Shifts

NOVEMBER 19, 2019

This is certainly true for the independent entrepreneur, but even large and resourceful restaurant franchises and groups are not immune to the threat—and in some cases, the reality—of rising labor costs. Benefits (Health Care, Employee Discounts, etc.). The amount spent on all labor related costs—including payroll taxes, benefits, etc.

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Management Management Employee Relations Restaurant Law 253

Modern Restaurant Management

JULY 24, 2020

While restaurants certainly include national chains, the majority in the US are independently owned and operated, including franchises. Payroll was to be looked at per employee and was limited to $100K on an annualized and pro-rata basis. So how could they pay their employees? Many have been passed down for generations.

Employee Relations 537

Employee Relations Food Supply Government Small Business 537

Modern Restaurant Management

APRIL 20, 2020

.™” with an initial donation, aiming to raise $125,000+ for Children of Restaurant Employees (CORE), a nonprofit that assists the families of service industry members navigating life-altering circumstances. All donations are tax-deductible and go directly to Children of Restaurant Employees (CORE). based 7shifts users.

Healthcare 450

Healthcare Small Business Kitchen Safety Front of House 450

7 Shifts

OCTOBER 21, 2021

Fast food chains or quick service restaurants prepare mass-produced take-out food and usually follow a franchise model. Cons: You have limited control because these concepts often follow a franchise model—not ideal if you want to create a unique concept. 24/7 employee scheduling can be challenging. Virtual Restaurants.

Fast Casual 370

Fast Casual Food Truck Casual Customer Service 370

7 Shifts

FEBRUARY 11, 2020

Download the ebook Seattle Employee Pay & Minimum Wage Laws Seattle Minimum Wage Seattle is known for having one of the highest minimum wages in the United States, which has made it difficult for the city’s restaurateurs to balance high costs with the need to keep prices down in recent years. However, if employees are tipped $2.25

Restaurant Law 312

Restaurant Law Employee Relations Download Article 312

Modern Restaurant Management

APRIL 14, 2020

This new site is a one-stop hub of critical information for restaurants, employees, customers and industry partners. In addition to the latest resources on COVID-19 restaurant and employee recovery programs, RestaurantsAct.com offers a brand new, industry-first interactive map of each state, District of Columbia and Puerto Rico.

Online Ordering 530

Online Ordering Back of House Customer Service Small Business 530

Modern Restaurant Management

JANUARY 12, 2022

This edition of MRM Research Roundup features evolving guest relationships, views on restauarant tech, employee desires and wedding trends. While only 15 percent plan to reduce the number or size of their franchise locations, operators are making other adjustments to their real estate. ” What Restaurant Employees Want at Work.

2022 539

2022 Mobile Ordering Guest Recovery Point of Sale 539

Goliath Consulting

JULY 28, 2020

Social distancing has radically changed the way restaurants work, causing a spike in delivery and take-out orders, and employees are taking on different responsibilities to fit these new roles in the workplace (2). Conflict Resolution (Guest Relations). COVID-19 is redefining jobs (1).

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Leadership Employee Relations Front of House Communication 348

Modern Restaurant Management

DECEMBER 14, 2020

" The platform will continue to house a variety of helpful COVID-related materials as well as evolving resources to address new and emerging challenges. ” Here’s how Drive Kindness works: Drive Kindness’ franchise owners will charge restaurants a flat rate. " Lightspeed Acquires Upserve.

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Webinar Customer Experience Mobile Ordering Customer Service 474

Modern Restaurant Management

MARCH 12, 2024

The United States District Court in the Eastern District of Texas handed down a summary judgement decision, vacating the National Labor Relations Board’s 2023 Joint Employer Rule. The franchise industry, along with many members of Congress, pushed back on the Joint Employer Rule. Circuit Court.

2023 251

2023 Employee Relations Restaurant Law Franchise 251

Modern Restaurant Management

JANUARY 8, 2024

Prioritising employee well-being, mental health, and job satisfaction is also essential in curbing turnover and cultivating a content and dedicated workforce. – The CataBoom team We must continue to develop our solution to provide more choices for employees. In 2024, we’ll continue to see growth in the payroll segment.

2024 539

2024 Loyalty Program Cash Management Customer Experience 539

Modern Restaurant Management

DECEMBER 28, 2020

Through better employee training in 2021, brands can make sure their five-star app isn’t ruined by a disjointed in-person experience. With Gen Z hitting the job market, restaurants will increasingly communicate with employees and customers via messaging versus calling. Atul Sood, Chief Business Officer, Kitchen United.

2021 576

2021 Mobile Ordering Kitchen Safety Loyalty Program 576

EATER

MARCH 3, 2021

Coronavirus-related closures and capacity restrictions have decimated parts of the entertainment industry, including cinemas. At the beginning of the pandemic, Alamo Drafthouse closed its theaters and furloughed employees ; many of those furloughs became permanent layoffs in July.

Employee Relations 261

Employee Relations Point of Sale Entertainment Franchise 261

EATER

SEPTEMBER 26, 2023

After inking the franchise agreement, Meurs flew to Erbil in 2014 to collaborate with Martani on constructing the restaurant — only to hurriedly evacuate when ISIS’s lightning takeover of northern Iraq advanced within 25 miles of Erbil. (along with the U.K. invasion allowed the KRG to further assert its autonomy. Compared to the U.S.,

Employee Relations 348

Employee Relations Travel Sports Social Media 348

7 Shifts

JANUARY 31, 2024

Chances are, it's balancing the scheduling requests of dozens of employees each week. Marketing & advertising It's your job to ensure the restaurant's seats are full, especially if you're not part of a massive franchise that benefits from corporate advertising. Check employee schedules to ensure plans match reality.

Management 397

Management Management Kitchen Safety Front of House 397

Modern Restaurant Management

DECEMBER 16, 2021

Our restaurant of the future is designed to benefit guests, employees and franchisees, with a new external design and a reimagined kitchen that will make it easier for us to serve hot, delicious food quickly for frictionless guest experiences, and we expect to see a lot more of that next year. Clinton Anderson, CEO, Fourth Enterprises.

2022 450

2022 Food Supply Back of House Kitchen Safety 450

Modern Restaurant Management

DECEMBER 17, 2024

With so many people leaving the industry, restaurants stepped up—raising wages, creating new opportunities, and doubling down on the employee experience. Much of that confidence comes from focusing on stronger employee benefits—like mental health support—and rising wages.

2025 419

2025 Loyalty Program Customer Experience Online Ordering 419

Modern Restaurant Management

NOVEMBER 14, 2019

Recently celebrating its 25th anniversary, the Minneapolis-based restaurant franchise was founded on Dave Anderson's passion for BBQ. Director, Strategy and Franchise Operations Al Hank about about brand evolution, restaurant industry challenges and even, plant-based BBQ. Perseverance, obsessive devotion to making people happy.

Advertising 361

Advertising Social Media Technology Dine-in 361

Modern Restaurant Management

JULY 7, 2020

Countless restaurants across the country used a PPP loan to keep their employees on the payroll even while shuttered, but they are emerging from the program with challenges that have only grown in scope. For many, this uncertainty will linger until a vaccine is available. .” 350,000-1 million. $1-2 1-2 million. $2-5 2-5 million. $5-10

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Mobile Ordering Restaurant Law Seating Customer Service 481

Modern Restaurant Management

JULY 15, 2020

Starbucks launched its Starbucks Global Partner Emergency Relief Program in April to help its employees impacted by the pandemic ( Starbucks Stories & News ). "The Currently, the US is leading the way for launch activity in handcrafted ice creams, likely relating to the market's size and maturity.

2020 487

2020 Mobile Ordering Point of Sale Food Supply 487

Modern Restaurant Management

FEBRUARY 18, 2020

Third, the onslaught of opioid, vaping, and alcohol combinations have forced the restaurant industry to begin hiring completely different generations of rock star employees, in both the front and back of the house. Technology-enabled franchises are better positioned to continually evolve to meet guests’ changing expectations.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

FEBRUARY 25, 2020

The National Labor Relations Board will issue its final rule tomorrow, February 26, governing joint-employer status under the National Labor Relations Act. NLRB Issues Joint-Employer Ruling. ” The NLRB issued an NPRM concerning joint-employer status under the NLRA on September 13, 2018.

Mobile Ordering 348

Mobile Ordering Front of House Customer Experience Back of House 348