Modern Restaurant Management

NOVEMBER 2, 2022

A recent survey by the National Restaurant Association found that 65 percent of operators do not have enough employees to support customer demand. As the hospitality industry gears up for the influx of holiday diners, making the right hires becomes especially crucial in maintaining a high quality of service.

Hiring 158

Hiring Front of House Back of House Employee Relations 158

7 Shifts

MAY 27, 2021

This practice of planned changes to employee schedules is known as rotating scheduling – and about 5% of hospitality employees work this way. Restaurants that engage in rotating scheduling will regularly schedule employees in different shifts depending on the week, month, or season. Table of Contents. What is a Rotating Shift?

Front of House 370

Front of House Employee Relations Back of House Take-out 370

7 Shifts

FEBRUARY 26, 2021

Here are the things you should consider: Things to Consider When Choosing an Online Ordering Platform Does it integrate with my Point of Sale (POS) Will I need to add another tablet to my front of house setup? If you weren’t thinking that much about online ordering before, you definitely are now.

Online Ordering 341

Online Ordering Ordering Customer Service Food Order 341

Hot Schedules

MAY 10, 2021

Seasonal Staff Playbook: Hiring, Training & Retaining Great Teams. Stadium and other sport event venues have a front row seat to these plays – and to what happens when the right talent gets on the field and execute. We’ve got a few tips from the workforce management front office here at Fourth. User Network. Social Media.

Hiring 147

Hiring Training Mobile Ordering Coaching 147

7 Shifts

NOVEMBER 19, 2019

However, restaurant owners and leaders can take clear, actionable steps towards understanding and managing their labor cost percentage without taking a toll on employee productivity, customer satisfaction, or their bottom lines. Benefits (Health Care, Employee Discounts, etc.). What is Restaurant Labor Cost Percentage? Payroll Taxes.

Management 253

Management Management Employee Relations Restaurant Law 253

Modern Restaurant Management

JULY 23, 2024

But beyond its legal necessity, ensuring compliance with employment laws is critical to shaping a better experience for employees and customers alike. Restaurants should not make managers and employees fear compliance. Instead, they should see it as an opportunity to start an important conversation about the employee experience.

Restaurant Law 203

Restaurant Law Employee Relations Kitchen Safety Customer Experience 203

7 Shifts

JANUARY 31, 2024

You're responsible for tactical duties like training new hires, conducting performance reviews, disciplining rule breakers and poor performers, and handling compensation changes—in addition to more interpersonal tasks like mentorship and ensuring professional growth. This part of the job is arguably the most multi-faceted.

Management 195

Management Management Kitchen Safety Front of House 195

Modern Restaurant Management

MARCH 10, 2022

Without a direct physical loss due to a covered peril, property programs will not provide protection for business interruption-related loss. The impacts of COVID have been heavily felt by those in the restaurant and hospitality sector. Many restaurants turned to their insurance policies to provide protection for revenue reimbursement, (i.e.,

Insurance 175

Insurance Food Safety Employee Relations Front of House 175

Hot Schedules

FEBRUARY 23, 2022

Employee Turnover is at an All-Time High: 5 Emerging Benefits Trends You Need to Know. The past year has seen employee turnover reach an all-time high , and you’ve likely experienced it at your own business. Employee turnover greatly hampers throughput and cuts into available revenues. b3lineicon|b3icon-24hours|? |24

Employee Relations 147

Employee Relations Front of House Waste Hotels 147

Modern Restaurant Management

JUNE 2, 2021

More importantly, we are going to see a stronger first party connection between restaurants and their guests, one that is more personalized–and therefore more satisfactory, as well as better experiences for restaurant employees who have a real opportunity to redefine the role of service. But not in the way you might think.

Back of House 197

Back of House Customer Experience Front of House Customer Service 197

7 Shifts

MAY 27, 2021

This practice of planned changes to employee schedules is known as rotating scheduling – and about 5% of hospitality employees work this way. Restaurants that engage in rotating scheduling will regularly schedule employees in different shifts depending on the week, month, or season. Table of Contents. What is a Rotating Shift?

Front of House 195

Front of House Employee Relations Back of House Take-out 195

Modern Restaurant Management

FEBRUARY 18, 2020

Guests will expect to know every aspect of sourcing and meal preparation, which will disrupt traditional back-of-house systems with technology that connects the farm to the food. We’re seeing massive disruption to front-of-house systems, too, delivering personalized guest experiences from order to payment to final delivery.

Mobile Ordering 215

Mobile Ordering Front of House Customer Service Customer Experience 215

The Restaurant Times

MARCH 10, 2023

Front-of-house (FOH) refers to all activities and settings a patron will experience while dining at a restaurant, including the lobby and dining area. Hence, your restaurant’s front-of-the-house staff members should always maintain a high standard of personal hygiene and present a polished, welcoming image.

Front of House 52

Front of House FOH Back of House Online Ordering 52

Modern Restaurant Management

DECEMBER 14, 2021

The challenges our teams have faced over the last two years specifically has made us value our employees now more than ever. As it relates to the labor crunch, we’re seeing in restaurant brands across the board: An impact in top-line revenue because customers aren't being served. Clinton Anderson, CEO, Fourth Enterprises.

2022 189

2022 Food Supply Mobile Ordering Customer Experience 189

Restaurant365

NOVEMBER 18, 2021

From hiring and onboarding to running employee payments and paying taxes, payroll touches on many different parts of a restaurant business. Tracking labor and payroll data for restaurant employees. Your direct labor costs, otherwise known as unburdened labor, represent the wages that you pay to hourly employees.

Employee Relations 148

Employee Relations Cash Management Point of Sale Front of House 148

7 Shifts

JULY 8, 2023

And the driving principle behind it was to be the type of place he would work at forever given the opportunity. He joined us on The Pre-Shift Podcast, along with Chris Artinian, President and CEO of Condado Tacos. Kahn: "It was kind of a no-brainer. We're just a number. And however it happened, it happened. 10 years later, he's in the COO seat.

Hiring 273

Hiring Back of House Take-out Training 273

Restaurant365

APRIL 26, 2022

Hiring restaurant employees and retaining them is no longer just an issue for the HR team. As the staffing shortage continues to negatively impact profitability, you as a CFO must play a critical role in your restaurant group’s hiring and retention strategy. Addressing the hiring crunch.

Hiring 78

Hiring Employee Relations Front of House Back of House 78

Modern Restaurant Management

DECEMBER 21, 2022

We will continue to evaluate tech solutions and find what best enhances the Fogo experience for both our guests and employees. In 2023, we can anticipate businesses really focusing in on value and doing what they can to attract and retain both employees and guests. For part one, click here.

2023 197

2023 Loyalty Program Mobile Ordering Customer Experience 197

Modern Restaurant Management

APRIL 2, 2020

The National Restaurant Association Educational Foundation has launched the Restaurant Employee Relief Fund to support U.S. restaurant employees financially impacted by the coronavirus crisis. Clic here to d onate to the Foundation’s Restaurant Employee Relief Fund. This fund is designed to help those struggling employees.”

Healthcare 206

Healthcare Employee Relations Online Ordering Customer Service 206

EATER

AUGUST 10, 2021

From forgoing their own salary to giving raises, small business owners are finding ways to hire and retain their staff Every few weeks, it seems, a new photo goes viral on social media showing a sign in a restaurant window declaring: “This restaurant is closed because no one wants to work.” Shutterstock. That money has to come from somewhere.

Front of House 105

Front of House Back of House Employee Relations Small Business 105

Restaurant365

JANUARY 7, 2020

The restaurant industry knows that high turnover and unengaged employees can be costly. Operationally, unhappy employees can prevent a culture of accountability, call in late, or become no-shows, leaving you with an understaffed operation. Overview of How Employee Mobile Apps Have Improved Restaurant Management.

Mobile Ordering 120

Mobile Ordering Employee Relations Hiring Point of Sale 120

Cheetah

JUNE 14, 2021

In April alone, restaurants lost 681,000 workers to attrition, and while the hotel and restaurant segments are hiring in the hundreds of thousands, the turnover rate is still at an all time high. Few establishments are now considering raising wages, offering employee benefits or improving the working conditions. Table of Contents.

BOH 148

BOH Back of House Front of House Employee Relations 148

Restaurant365

MAY 7, 2021

Employee retention and recruitment have long been a challenge in the restaurant industry. million—more than at any time during the pandemic, but still “about a million fewer employees, year-over-year, and 1.8 A few other lingering pandemic-related issues are also pressuring the industry’s workforce. million jobs.

Hiring 78

Hiring Recruiting Employee Relations Social Media 78

7 Shifts

AUGUST 16, 2024

One of a restaurant manager’s primary responsibilities is hiring, training, and scheduling staff so that the business runs smoothly. On the front-of-house side, they focus on customer service, solving problems quickly to keep guests happy and returning. As of 2024, they make around $26.42

2024 195

2024 Management Management Leadership 195

Cheetah

JULY 1, 2021

Many customers relate to the plight of service staff and are fine paying for what is clearly intended to supplement higher wages. Investing in retention will help battle the high employee turnover rate plaguing the restaurant industry right now. This sparked a lively debate around the efficacy of mandatory service fees.

Customer Experience 148

Customer Experience Fine Dining Front of House Customer Service 148

Cheetah

JULY 1, 2021

Many customers relate to the plight of service staff and are fine paying for what is clearly intended to supplement higher wages. Investing in retention will help battle the high employee turnover rate plaguing the restaurant industry right now. This sparked a lively debate around the efficacy of mandatory service fees.

Customer Experience 148

Customer Experience Fine Dining Front of House Customer Service 148

Transact

DECEMBER 4, 2019

For the purpose of conversation, big data is defined across industries as: “Massive sets of raw information which can be analyzed through computational means to uncover patterns, correlations, associations, trends relating particularly to human interactions, behavior, and buying patterns.”. How best to train and onboard new employees.

Food Safety 100

Food Safety Front of House Back of House Small Business 100

Modern Restaurant Management

MARCH 3, 2023

Our hiring rate and wage increases are outpacing the overall private sector, and this year our industry will contribute nearly $1 trillion to the economy," said Michelle Korsmo, president & CEO of the National Restaurant Association. "The million by the end of 2023.

2023 203

2023 2022 Consumer Goods Point of Sale 203

Modern Restaurant Management

APRIL 20, 2021

The most popular COVID-related safety offerings people look for when booking a venue included outdoor spaces (47 percent) and socially-distanced floor plans (40 percent). In this edition of MRM Research Roundup, we feature news of the expected pent-up demand from guests, the Great Restaurant Restart and delivery trends.

2021 189

2021 Online Ordering Mobile Ordering Guest Recovery 189

Restaurant365

JUNE 17, 2022

Apps are more intuitive than ever, websites are smarter and technology can help hiring and retention, delivery and operations. John Wang (no relation to Libby Wang) of Rocky Mountain Robotech said the software from his company turns a robotic server into a hostess, a runner, waitstaff and a host. Hiring and onboarding technology.

Technology 78

Technology Front of House Back of House Mobile Ordering 78

EATER

SEPTEMBER 26, 2023

Fatimah Fadhil The steak house section. Inspired by a Florida Golden Corral, developed in the Netherlands, and imported to Kurdistan, ABC Restaurant features an assortment of global cuisines all filtered through the semi-autonomous region’s relationship with the U.S. Parents laugh, whipping out phones to capture the moment.

Employee Relations 139

Employee Relations Travel Sports Social Media 139

EATER

AUGUST 3, 2020

That’s how a decade-long employee for Tyson Foods, Inc. In a statement to Civil Eats, Tyson denied allegations of wrongdoing, but this Arkansas employee is hardly the only one sharing concerns about working conditions in meat processing plants during the pandemic. A nightmare.”.

Food 119

Food Kitchen Safety Front of House Food Safety 119

ChefMod

SEPTEMBER 22, 2021

We know a lot more now than we did in the beginning about the disease and what we can do to keep our guests and employees safe, but that doesn’t mean we are completely out of the woods. Those that were ready or adapted quickly could maintain revenue streams and retain employees who weren’t desperate to find work elsewhere.

Front of House 52

Front of House Back of House Employee Relations Coupons 52

Ken Burgin

FEBRUARY 13, 2024

If the managers or owners doing an interview raise and answer these job applicant questions, they will have a better rapport with applicants. And don’t forget, people are always looking for answers to their questions; if you don’t provide them, they may make them up! What is the kitchen’s work culture like?

Front of House 78

Front of House Tip Distribution Kitchen Safety Customer Service 78

EATER

SEPTEMBER 16, 2021

Pandemic-related materials, food, and labor shortages make running an independent restaurant near-impossible. Here’s how three owners are doing it. Then, it seemed like there wasn’t enough of anything: Certain Starbucks locations ran out of peach juice, sweet cream, and even cold-brew coffee.

Front of House 128

Front of House Food Supply Back of House Supplies 128

Modern Restaurant Management

DECEMBER 31, 2019

They touched on topics such as delivery, ghost (dark) kitchens, automation, plant-based menu items, food waste, sustainability, staffing and retention and more. Rick Camac, Dean of Restaurant & Hospitality Management at the Institute of Culinary Education. Food Halls – the numbers for current and future growth are substantial.

2020 138

2020 Kitchen Safety Consumer Goods Point of Sale 138

EATER

JULY 8, 2020

In the six years I worked in restaurants, I never saw BIPOC (Black, indigenous, and people of color) in management, or even a Black bartender; most people of color were forced to remain in the back of house, or as bussers and runners in the front of house. First-time writer?

Fine Dining 111

Fine Dining Employee Relations Front of House Back of House 111