Modern Restaurant Management

DECEMBER 14, 2021

Several other pandemic-related trends will continue into 2022 and beyond, and new trends will also emerge. In addition, 75 percent of restaurant operators say recruiting employees was their top challenge, the highest level ever recorded. From there, restaurants can build processes and inject innovation into this framework.

2022 508

2022 Employee Relations Outdoor Fast Casual 508

Modern Restaurant Management

FEBRUARY 14, 2023

Fewer employees have carried the burden of prepping, cooking, and serving food while working to keep guests safe. This influx of new employees means that restaurant brands will need to build (and reinforce) cultures of excellence. Leverage new employees’ tech expertise. Reduce employee turnover.

Food Safety 474

Food Safety Kitchen Safety Loyalty Program Employee Relations 474

Modern Restaurant Management

JANUARY 26, 2023

Other supply chain related events, which spanned from restaurant equipment (creating issues for restaurant development and timing) to the Avian flu/eggflation issues, also negatively impacted the industry. Restaurants must also learn to operate with fewer employees and rely more on technology. Are some doing well and others not so?

2023 474

2023 Employee Relations Franchising Franchise 474

Modern Restaurant Management

OCTOBER 19, 2021

As restaurants hire new employees, they are finding it more difficult to come across experienced workers who can also train other team members. Here I will walk through actionable tips to help you train employees and understand the basics of liquor licensing as your restaurant bounces back: Renewing Your Liquor License.

License 539

License Point of Sale Employee Relations Restaurant Law 539

Modern Restaurant Management

AUGUST 12, 2024

AI technology can help restaurants protect themselves and their customers from financial losses stemming from card-related fraud. The technology can rapidly surface data and identify and analyze patterns related to customer habits and preferences, track sales trends, forecast demand for ingredients, and identify operational bottlenecks.

Audits 449

Audits Back of House Employee Relations SEO 449

Modern Restaurant Management

MARCH 30, 2021

The regulations, which are set to become law in April, will eliminate the “80/20” rule that previously mandated employees earning a tipped minimum wage could only spend 20 percent of their shift performing non-tipped tasks. per hour when you can schedule one dishwasher, and require front-house employees (on the tipped $2.13

Tip Distribution 520

Tip Distribution Front of House Technology Back of House 520

Modern Restaurant Management

DECEMBER 30, 2020

This can include hours changes or COVID-related protocols, information about how the business is doing and promotions or discounts, which can be shared “virally” to generate new or repeat business. Innovative loyalty programs should also be considered. Existing Customer Engagement is Critical.

Loyalty Program 542

Loyalty Program Email Marketing Online Ordering Employee Relations 542

Modern Restaurant Management

DECEMBER 14, 2021

The challenges our teams have faced over the last two years specifically has made us value our employees now more than ever. As it relates to the labor crunch, we’re seeing in restaurant brands across the board: An impact in top-line revenue because customers aren't being served. Clinton Anderson, CEO, Fourth Enterprises.

2022 474

2022 Food Supply Mobile Ordering Customer Experience 474

Modern Restaurant Management

DECEMBER 21, 2022

We will continue to evaluate tech solutions and find what best enhances the Fogo experience for both our guests and employees. In 2023, we can anticipate businesses really focusing in on value and doing what they can to attract and retain both employees and guests. – Barry McGowan, CEO, Fogo de Chão.

2023 493

2023 Loyalty Program Mobile Ordering Customer Experience 493

Modern Restaurant Management

DECEMBER 16, 2021

Our restaurant of the future is designed to benefit guests, employees and franchisees, with a new external design and a reimagined kitchen that will make it easier for us to serve hot, delicious food quickly for frictionless guest experiences, and we expect to see a lot more of that next year. Clinton Anderson, CEO, Fourth Enterprises.

2022 450

2022 Food Supply Back of House Kitchen Safety 450

Modern Restaurant Management

DECEMBER 28, 2020

Innovative and inviting outdoor seating is going to be crucial in order for restaurants to survive. Also, innovative and inviting outdoor seating is going to be crucial in order for restaurants to survive. Chris Prociv, VP Marketing & Innovation at La Brea Bakery. I am really excited and hopeful for the new year.

2021 576

2021 Mobile Ordering Kitchen Safety Loyalty Program 576

Modern Restaurant Management

JANUARY 11, 2022

These teams want to focus on customer relations and hospitality, but are instead navigating how to get the supplies they need. By selecting data-rich vendors with expert-level insights, you can outsource some of the supply-chain burden and focus on what matters most – keeping your customers and employees happy.

Operations 474

Operations Supplies Uniforms Employee Relations 474

Modern Restaurant Management

JANUARY 16, 2020

For instance, the growth of delivery led to uncharted operational struggles, with more business came heightened compliance risks and of course, with more customers came labor-related headaches. Directly managing a delivery workforce comes with a slew of management and administrative-related burdens and costs for operators. Labor Wars.

2019 357

2019 2020 Employee Relations 2030 357

Modern Restaurant Management

DECEMBER 21, 2020

Chris Prociv, VP Marketing & Innovation at La Brea Bakery. The bakery, which distributes to grocery stores nationwide, is now built to better accommodate both customer and consumer needs while continuing to put the safety of employees and customers first. Shyam Rao, CEO and Cofounder, Punchh.

2020 493

2020 Kitchen Safety Food Safety Loyalty Program 493

Modern Restaurant Management

SEPTEMBER 11, 2020

To address health and safety issues related to COVID-19, restaurant owners say that on average they plan to invest an estimated $7,400 in making updates to their businesses, with one quarter of them also sharing it will likely take longer than a year to recoup these costs, if they are able to recover them at all. Innovating During COVID-19.

Fast Casual 507

Fast Casual Fine Dining Innovation Employee Relations 507

Modern Restaurant Management

OCTOBER 6, 2023

For instance, if an employee forgets to turn off the oven at the end of a shift, IoT sensors can detect this and automatically shut it off, notifying the restaurant’s manager when it does so. and energy consumption. Elevating customer experiences. Prioritize data security.

Food Safety 504

Food Safety Operations Management Management 504

Culinary Cues

FEBRUARY 16, 2021

This past year has been excruciatingly brutal on restaurants that simply haven’t been able to weather this relentless storm of pandemic related restrictions and consumer concerns. These are the places where memories are built and where customers become friends, and friendships last from generation to generation.

Fine Dining 440

Fine Dining Employee Relations Front of House Small Business 440

7 Shifts

NOVEMBER 17, 2021

Typical Employee Payout Methods. How Outdated Pay Cycles Negatively Affect Employees. But waiting two weeks to access pay can stretch employees thin, forcing them to use financially damaging payday loans or traditional lines of credit to get by. Improve employee satisfaction. Boost employee performance. Here's how.

Cash Management 370

Cash Management Employee Relations Hospitality Innovation 370

Modern Restaurant Management

AUGUST 2, 2024

In the restaurant industry, employee feedback—in both directions—is crucial for making positivechanges in operations and workplace dynamics. This job satisfaction boost also decreases employee turnover, which is an ongoing challenge in the restaurant sector. Below relational leadership and management authority Cheryl L.

Employee Relations 251

Employee Relations Leadership Communication Customer Service 251

Culinary Cues

OCTOBER 24, 2020

There is certainly nothing wrong with this approach except that the result is typically an operation that lacks inspiration, lacks soul, and attracts employees who are less interested in passion and far more content to align with the operation that provides a dependable paycheck.

Menu 401

Menu Seasonal Menu Front of House Café 401

Modern Restaurant Management

APRIL 22, 2020

Read on to learn why he says: "The Coronavirus crisis is pushing all of us to think innovatively." In times like these, we are challenged to quickly develop innovative new programs to meet changing demand and market forces. The Coronavirus crisis is pushing all of us to think innovatively.

Retail 411

Retail Seating Customer Service Supplies 411

Modern Restaurant Management

AUGUST 21, 2020

The parents we surveyed want to see clearly visible steps taken to reduce risk, including free hand sanitizer at entrances, sanitation of tables/chairs between customers, employees wearing masks and gloves, spaced out tables, and daily employee temperature checks. Families’ High Expectations.

Food Safety 539

Food Safety Entertainment Take-out Employee Relations 539

Modern Restaurant Management

JANUARY 8, 2024

Prioritising employee well-being, mental health, and job satisfaction is also essential in curbing turnover and cultivating a content and dedicated workforce. In 2024, the restaurant industry will witness a technological transformation driven by innovations like AI and contactless solutions, while also grappling with data privacy concerns.

2024 539

2024 Loyalty Program Cash Management Customer Experience 539

Modern Restaurant Management

NOVEMBER 30, 2020

And the pull, from a consumer point of view, is that suddenly you get to try new concepts, new experiences, and I think that a market that promotes quicker turns on this kind of innovation is probably here to stay. What’s needed to create real, durable change that will positively impact employees? 'What’s In It?'

2021 474

2021 Kitchen Safety Food Safety Consumer Goods 474

Modern Restaurant Management

APRIL 13, 2021

They relate well with customers, employees and their franchisor. Top franchisees use their business to improve the lives of others, including their customers, their employees, their vendors and, of course, their community. Running a franchise is less about innovation than it is execution. They manage adversity.

Franchise 450

Franchise Franchising Employee Relations Coaching 450

Modern Restaurant Management

DECEMBER 14, 2020

. "With colder weather setting in and new restrictions going into effect across the country, our ongoing commitment to helping restaurant operators adapt during the pandemic has never been more important," said Jim Osborne, senior vice president of customer strategy and innovation at US Foods. "Our

Webinar 474

Webinar Customer Experience Mobile Ordering Customer Service 474

Modern Restaurant Management

DECEMBER 21, 2023

In 2024, we’re watching for continued and renewed innovation in the creator market that will extend into the on-premise – giving sellers richer options with greater variety that will bring uniqueness and premiumization to on-premise draft programs. Employees today also have greater access to choices for banking and EWA.

2023 309

2023 Insurance 2024 Employee Relations 309

Modern Restaurant Management

MAY 18, 2020

. “Preparing to reopen a restaurant in the face of a changing pandemic can be complex and challenging without the right resources to help guide your planning efforts,” said Jim Osborne, senior vice president of customer strategy and innovation at US Foods. The guide provides the following key principles for an effective reopening.

Front of House 520

Front of House Back of House Online Ordering Kitchen Safety 520

7 Shifts

JANUARY 31, 2024

Chances are, it's balancing the scheduling requests of dozens of employees each week. Check employee schedules to ensure plans match reality. Toast performed extensive research among non-managerial restaurant employees with surprising results. A fairly typical day might look something like this: Check the logbook.

Management 397

Management Management Kitchen Safety Front of House 397

Modern Restaurant Management

SEPTEMBER 3, 2020

Even the most creative of restaurants have struggled to keep employees on payroll – even at wages half of which they were accustomed. Many restaurants have wondered where, besides federal programs such as the Paycheck Protection Program or SBA Disaster loans, they can turn for funds, and what their legal obligations are to employees.

Fine Dining 502

Fine Dining Restaurant Law Food Truck Outdoor 502

Modern Restaurant Management

APRIL 28, 2020

Though commonly correlated directly to “innovation,” business agility encompasses so much more. Below, are a few observations on some of the hard lessons learned amid the pandemic and offers some strategies in relation. This will, of course, be easier said than done. Crisis amplifies flaws.

Customer Service 362

Customer Service Employee Relations Customer Experience 2025 362

Modern Restaurant Management

JANUARY 31, 2024

Many took the opportunity to reevaluate their businesses’ needs in 2023, carefully considering everything from where automation and AI can improve day-to-day operations to creating more innovative menus. Labor : From a labor standpoint, 2023 was a relatively good year for operators.

2024 508

2024 Online Ordering Website Management 2023 508

Social Hospitality

MAY 18, 2020

It’s also because marketing teams have more opportunities to create innovative campaigns to boost sales. Organize a wine tasting event, or anything related to local products. Provide Career Growth Opportunities for the Best Employees. The employees who work in the background are also important. Form a Commercial Team.

Hospitality 309

Hospitality Marketing Social Media Hotels 309

Modern Restaurant Management

FEBRUARY 18, 2020

Third, the onslaught of opioid, vaping, and alcohol combinations have forced the restaurant industry to begin hiring completely different generations of rock star employees, in both the front and back of the house. At Capriotti’s we are on a continuous and ever accelerating path toward innovation while building on our unique heritage.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

JULY 7, 2020

We’re thrilled to welcome Postmates to the Uber family as we innovate together to deliver better experiences for consumers, delivery people, and merchants across the country." . "As more people and more restaurants have come to use our services, Q2 bookings on Uber Eats are up more than 100 percent year on year. 1-2 million. $2-5

Mobile Ordering 481

Mobile Ordering Restaurant Law Seating Customer Service 481

Modern Restaurant Management

MARCH 3, 2023

Eighty-seven percent of operators say they'll likely hire additional employees during the next 6–12 months if qualified applicants are available. Only one in ten operators think recruiting and retaining employees will be easier in 2023 than it was in 2022. million by 2030. million by 2030. out of 100.

2023 508

2023 2022 Consumer Goods Point of Sale 508

Modern Restaurant Management

MARCH 15, 2023

Customers will accept price increases on the grounds of improving the quality of your food, paying employees more, or covering increased operational costs. Dynamic pricing is an exciting innovation in the restaurant tech space. Furthermore, given record inflation, people are paying close attention to their spending on food.

Pricing 497

Pricing Consumer Goods Customer Experience Food Order 497