Modern Restaurant Management

AUGUST 5, 2024

A former employee filed a class-action lawsuit against Panera, following a data breach earlier this year. The suit claims that Panera is to blame for the breach, which exposed employees’ personal information, including Social Security numbers. Can you give a little breakdown on the case facts?

Employee Relations 493

Employee Relations Insurance Healthcare Restaurant Law 493

Modern Restaurant Management

MARCH 31, 2020

For that reason, restaurant and business owners typically carry business income coverage, also referred to as business interruption coverage, which is insurance coverage intended to replace lost income in the event business is halted or interrupted for some reason, such as a natural disaster.

Insurance 305

Insurance Government Employee Relations Small Business 305

Modern Restaurant Management

AUGUST 31, 2021

With the laundry list of everything bar and restaurant owners need to handle on a daily basis, proper insurance coverage should be top priority. Proper communication with the insurance agent about all the ins and outs of the restaurant can help set up the policy right from the get-go.

Bar 482

Bar Insurance Employee Relations Certification 482

Modern Restaurant Management

NOVEMBER 17, 2020

McDonald’s is among the growing number of employers to be hit with a lawsuit by a group of Chicago employees claiming the company failed to meet expert recommendations and government guidance for on-the-job protections against COVID-19. And document every action you take to support a safe workplace. Think wellness.

Insurance 520

Insurance Employee Relations Food Safety Document 520

Modern Restaurant Management

JULY 16, 2021

The restaurant industry isn’t totally out of the coronavirus pandemic woods yet, but those that have survived this long have proved their resilience and agility in adapting to once-in-a-lifetime (hopefully) circumstances. The carryout-only brand of It’s Just Wings, operating out of Chili’s kitchens.

Management 474

Management Management Insurance Kitchen Safety 474

Modern Restaurant Management

JULY 28, 2020

Businesses that benefited from PPP loans were required to meet the “necessity certification” requirement and consider alternative sources of liquidity, while also taking into account “affiliated” businesses, prior to submitting a loan application. Have 500 or fewer employees, taking into account any and all affiliates.

Insurance 404

Insurance Certification Audits Small Business 404

Modern Restaurant Management

MARCH 16, 2020

To be added to this guide, reach out to Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com. Click here to learn the 10 steps to take now. “We applaud the announcement of steps the company is taking to help restaurant businesses large and small in communities across America during this difficult time.”

Food Safety 585

Food Safety Kitchen Safety Small Business Employee Relations 585

Modern Restaurant Management

JULY 14, 2023

Restaurant insurance is complicated. Just as owners have to play many roles in management, marketing, and menus, their insurance has to protect their finances, patrons, and employees. And who has the time to read a 100-page insurance policy?

Insurance 221

Insurance Food Safety Employee Relations Small Business 221

Modern Restaurant Management

JUNE 17, 2020

This article addresses some of the most common concerns arising out of the COVID-19 pandemic, from the perspective of an employment lawyer and a restaurateur. Let your patrons feel that they are a part of the future of their favorite hangout, and they will take an interest in the restaurant's success now and for years to come.

Employee Relations 493

Employee Relations Food Safety Small Business Government 493

Modern Restaurant Management

SEPTEMBER 6, 2022

For example, four out of 10 Saints fans report drinking “heavily” when they lose. There are a variety of laws and regulations that could impact a business in relation to service of alcoholic beverages. Take a buddy). The actions you take at this point can resolve a potential conflict before it ever arrives.

Bar 450

Bar Insurance Restaurant Law Point of Sale 450

Modern Restaurant Management

FEBRUARY 26, 2021

I think it is very important for business owners, in general, to make a statement that our employees matter and so does their voice,” said Hunter Evans, Chef, at Elvie’s in Jackson, Mississippi. “Health care and mental health are sadly out of reach for many of our employees based on the current system.

Employee Relations 450

Employee Relations Healthcare Communication Insurance 450

Modern Restaurant Management

JUNE 6, 2023

The worst part is, this type of illness is largely preventable Restaurant owners and operators need to take active steps to prevent foodborne illness from coming out of their kitchens. Your workers will take short cuts. Be sure all your employees, from wait staff to managers to chefs, have been certified in food safety.

Food Safety 444

Food Safety Management Management Kitchen Safety 444

Modern Restaurant Management

DECEMBER 21, 2023

Maintaining relationships with your local breweries, taking intentional steps to partner with local creators and working together to create experiences for on-premise customers will pay dividends for the on-premise draft program. Employees today also have greater access to choices for banking and EWA.

2023 309

2023 Insurance Employee Relations 2024 309

Modern Restaurant Management

NOVEMBER 2, 2023

” takes readers on a rollicking, astonishing journey through the hidden truths of the foodservice industry. Having written over 300 articles for national trade magazines, I am often asked about industry-related topics. What do you hope readers take away from reading the book? Shaw's “ Who Watches the Kitchen ?”

Kitchen Safety 474

Kitchen Safety Food Safety Allergens Employee Relations 474

Modern Restaurant Management

NOVEMBER 30, 2020

Curbside is something that the industry always needed to figure out. It's extremely convenient if you just want to quickly run in and out and grab something. The Third Surge: When Patrons Take the Stage. Curbside became a thing during the pandemic. What kind of thing will it be next year? Or the restaurant’s crowded.

2021 474

2021 Kitchen Safety Food Safety Consumer Goods 474

7 Shifts

AUGUST 27, 2020

The words ‘employee handbook’ are enough to make any new hire quiver. Having to spend a shift—or even worse, your after-hours—reading through an employee handbook will sap the fun out of any new restaurant job. The introduction to your restaurant employee handbook Think of your employee handbook as a welcome to your restaurant.

Employee Relations 370

Employee Relations Hiring Document Food Safety 370

Modern Restaurant Management

MARCH 24, 2021

Namely, products that the restaurant can reasonably afford to take a 20 or 30% hit on. Look for available solutions, that optimize sales and allow operators and employees to focus their effort and energy where it’s needed most. In doing so, it was able to cut Uber and Lyft totally out of the local economy.

Delivery 473

Delivery Customer Service Point of Sale Customer Experience 473

Modern Restaurant Management

JANUARY 16, 2024

Within weeks, his corporation declared bankruptcy, leaving 500 employees wondering if they would keep a job and putting $30 million dollars of sale volume at risk for the brand. ” For restaurant owners, we’ll take creative license with the quote to say, “A man who owns a restaurant should be prepared to exit at any time.”

2030 450

2030 Franchise Franchising Employee Relations 450

EATER

DECEMBER 16, 2021

They kicked me out of the house,” she said. They left me out on the streets. After Vianne filled out the applications for Postmates and DoorDash and underwent a brief training session, “I just got in my car and I started delivering food.” Her parents weren’t in a position to help her financially. I didn’t know what to do.

Back of House 364

Back of House Delivery Employee Relations Mobile Ordering 364

EATER

AUGUST 24, 2022

What really stood out to Ruby Luna about Amy’s Kitchen was the message. They said, ‘We are like family here,’ and when they said that, they made me feel like I was going to be part of a family work environment,” says Luna, a former Amy’s Kitchen employee. By July, the company announced the plant would close.

Kitchen Safety 363

Kitchen Safety Employee Relations Food Safety 2022 363

Modern Restaurant Management

APRIL 28, 2020

Below, are a few observations on some of the hard lessons learned amid the pandemic and offers some strategies in relation. Today we see mid-sized companies scrambling to activate digital tools with customers and employees, but not realizing that interface tools are just one element of agility. Crisis amplifies flaws.

Customer Service 362

Customer Service Employee Relations Customer Experience Operations 362

7 Shifts

JUNE 4, 2021

Numbers can give us insights into everything from profits and losses to average customer spend to how often employees cycle through. Employee turnover rate. Labor cost includes all labor-related categories: Employees, both hourly wages and salaries. Time to break that out again. Food cost percentage. Prime costs.

Point of Sale 416

Point of Sale Inventory Employee Relations Customer Service 416

7 Shifts

DECEMBER 13, 2021

of employees rated sanitation efforts of ultra-high importance, with an average score of 4.1 Employees aren't satisfied with their current wages. Nearly half of all restaurant employees are hovering in the range of $11-15/hour (45.8%). 73% of those employees still receive tips. Employees want schedule flexibility.

Employee Relations 370

Employee Relations Hospitality Communication 2022 370

7 Shifts

JULY 29, 2020

According to data from 350,000+ restaurants that use 7shifts, while overall shifts being scheduled are still sitting 24% below pre-COVID levels, shifts for delivery-related roles have increased 38%. When hiring restaurant employees, it’s also important to find staff that will take these measures seriously.

Recruiting 293

Recruiting Kitchen Safety Employee Relations Food Safety 293

Modern Restaurant Management

AUGUST 5, 2020

The product will be rolled out in phases, with an introductory product available in the North American market in the coming weeks. “The bites are baked just right; choose a dip then take a sip! Eating out has changed and consumers are looking for a safer, contactless dining experience. NCR Adds Contactless Solution.

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Modern Restaurant Management

JANUARY 31, 2025

The data shows a remarkable 61 percent of singles are willing to dine out for a first date on February 14th, while 51 percent of all diners are considering double dates. Men lead this shift at 65 percent compared to women at 57 percent, while Gen Z is the most adventurous with 70 percent willing to take the romantic leap on February 14th.1

Marketing 221

Marketing Loyalty Program 2024 2025 221

EATER

MARCH 30, 2023

On March 1, a National Labor Relations Board (NLRB) judge issued a decision that Starbucks had violated the National Labor Relations Act (NLRA) “hundreds of times,” and engaged in “egregious and widespread misconduct demonstrating a general disregard for the employees’ fundamental rights.” Starbucks is appealing this ruling.

Employee Relations 246

Employee Relations Insurance Front of House Education 246

Modern Restaurant Management

JULY 27, 2020

Interest for alcohol-related experiences has increased since June 1, relative to other food activities, with a rise in consumer interest for wineries (up 51 percent), cideries (up 39 percent), breweries (up 24 percent) and distilleries (up 19 percent). Meanwhile, grocery related businesses are on the decline as people spend less time at home.

Franchise 443

Franchise Franchising Mobile Ordering Kitchen Safety 443

7 Shifts

FEBRUARY 26, 2021

The easiest way to get your food out there is by partnering with a third-party delivery app. But when it’s so dead simple to get listed on third-party delivery marketplaces and take orders, why do all the other work to create your own system when you are a time-strapped restaurateur? So—you’re ready to take orders.

Online Ordering 341

Online Ordering Ordering Customer Service Food Order 341

Modern Restaurant Management

AUGUST 16, 2021

Throughout the pandemic, QSR restaurants, particularly chains, benefitted from well-established off-premises services, like carry-out, drive-thru, and delivery. In this year’s second quarter, off-premises grew by +5 percent compared to a year ago, driven by gains in carry-out and delivery orders. “The U.S. percent overall.

2021 450

2021 Guest Recovery 2019 Point of Sale 450

EATER

SEPTEMBER 22, 2022

Today, the chain offers trans-inclusive health insurance and pays for college tuition for some of its workers. The National Labor Relations Board has sanctioned Starbucks on numerous occasions for this behavior, but the chain has not yet indicated that it will take anything other than a completely oppositional position on the union.

Employee Relations 260

Employee Relations Healthcare Consumer Goods Insurance 260

EATER

DECEMBER 15, 2021

Starbucks employees in Buffalo wait for the results of the union vote count on December 9, 2021. Sam Amato, a Starbucks barista for the past 12 years, is an employee at the Amherst, New York location that filed a petition for a union election back in August; he strongly believes that his fellow workers will vote to unionize. “My

Employee Relations 260

Employee Relations Food Safety Coaching Insurance 260

Goliath Consulting

APRIL 7, 2021

Severely* impacted businesses can now also take advantage of both PPP Loans and ERC stimulus programs. What is the Employee Retention Tax Credit? For wages paid between 3/12/2020 and 1/1/2021: the maximum credit a business can claim is 50% of eligible wages, up to $5,000 per employee. For more details, see: [link].

Small Business 221

Small Business Employee Relations 2021 2020 221

7 Shifts

NOVEMBER 23, 2023

A good one not only ensures that your employees are paid accurately and on time, but also plays a significant role in regulation compliance , operational efficiency, and team happiness. User-Friendliness and Training Are your employees comfortable using the system, or does it require extensive training?

Download 221

Download Employee Relations Demo Customer Service 221

7 Shifts

MAY 23, 2024

In this industry, one of the worst-case scenarios is running out of money. However, as a rule, the primary costs you can expect in running your restaurant are usually related to food, labor, and rent. Your stiff competition requires innovative thinking and aggressive growth strategies to stay on top.

Point of Sale 221

Point of Sale Seasonal Menu Food Supply Cash Management 221

Society Insurance

MARCH 4, 2025

Society Insurance has spent 110 years helping protect businesses and has seen firsthand how nuclear verdicts have evolved in the U.S. Related Serving Up Protection: Navigating Liquor Liability in the Bar and Restaurant Industry What are the implications of nuclear verdicts on the rise? Recent data shows that U.S.

Insurance 52

Insurance 2025 Food Safety 2013 52

ChowNow

AUGUST 19, 2024

Cash flow is the net amount of money moving in and out of your restaurant. This is split up between cash inflow—money that your business is taking in—and cash outflow—money that you spend on operating costs. However, poor restaurant cash flow management can result in failing to pay employees, vendors or debtors.

Cash Management 195

Cash Management Management Management Inventory 195