Modern Restaurant Management

AUGUST 5, 2024

A former employee filed a class-action lawsuit against Panera, following a data breach earlier this year. The suit claims that Panera is to blame for the breach, which exposed employees’ personal information, including Social Security numbers. What can restaurant operators learn from this experience?

Employee Relations 493

Employee Relations Insurance Healthcare Restaurant Law 493

Modern Restaurant Management

JUNE 9, 2021

While our team is extremely excited about seeing each other in person, as a business owner, it‘s my responsibility to ensure we’re being safe, following appropriate CDC guidelines, and making the best decisions to protect our employees. Further, the Rockefeller Foundation found that 44 percent of 1,339 U.S.

Employee Relations 531

Employee Relations Management Management Insurance 531

Modern Restaurant Management

JUNE 8, 2020

.” Restaurant managers who develop clearly-documented policies, operational checklists, and clear communication systems can simplify the process for everyone. If you haven’t already, prioritize updating your restaurant’s existing policies and operating procedures in writing. Employee well-being.

FOH 507

FOH BOH Front of House Employee Relations 507

Modern Restaurant Management

JULY 23, 2024

But beyond its legal necessity, ensuring compliance with employment laws is critical to shaping a better experience for employees and customers alike. Restaurants should not make managers and employees fear compliance. Instead, they should see it as an opportunity to start an important conversation about the employee experience.

Restaurant Law 508

Restaurant Law Employee Relations Kitchen Safety Customer Experience 508

Modern Restaurant Management

NOVEMBER 30, 2023

By investing in a data-driven POS platform, restaurant operators can address labor challenges, fine-tune their stock management, design promotions based on current trends, reduce human error and more. This shift underscores the evolution of POS systems from mere transactional tools to comprehensive data hubs.

POS 324

POS Operations Loyalty Program Seasonal Menu 324

Modern Restaurant Management

AUGUST 10, 2021

With pandemic-related restrictions being eased and dine-in being allowed again, restaurant owners are in need of a lot of staff. Most restaurateurs have increased the wage for their staff, in the hope that they can retain both current and new employees. Digitizing the order process brings speed to a restaurant’s operations.

Ordering 592

Ordering Recruiting Food Order Employee Relations 592

Modern Restaurant Management

MAY 20, 2020

Some staggering statistics on the restaurant industry during this pandemic include: Restaurants, on average, laid off 91 percent of their hourly workforce and 70 percent of salaried employees due to COVID-19 related closures ( James Beard Foundation ). Covered Period. Reductions in Average Full-Time Equivalency.

Employee Relations 482

Employee Relations 2020 Back of House Small Business 482

Modern Restaurant Management

JUNE 17, 2021

million jobs due to the pandemic-related closure of dine-in services — roughly two-thirds of restaurant employees in the U.S. The constantly evolving pandemic-related regulations and confusion forced many restaurants to lay off and then rehire staff. According to new federal data, the restaurant industry has lost 5.9

Technology 474

Technology Employee Relations Online Ordering Customer Service 474

Modern Restaurant Management

JANUARY 7, 2021

Every restaurant business needs some form of an employee handbook. It’s an introduction to your company culture and a road map for how to operate. It should serve as a guide for your employees to reference on an ongoing basis. This vital management tool is more than just a long list of workplace rules and regulations.

Employee Relations 519

Employee Relations Restaurant Law Information Reference 519

Modern Restaurant Management

APRIL 2, 2020

The National Restaurant Association Educational Foundation has launched the Restaurant Employee Relief Fund to support U.S. restaurant employees financially impacted by the coronavirus crisis. Clic here to d onate to the Foundation’s Restaurant Employee Relief Fund. This fund is designed to help those struggling employees.”

Employee Relations 516

Employee Relations Healthcare Online Ordering Customer Service 516

Modern Restaurant Management

NOVEMBER 19, 2020

Historically, food service businesses formulated a single year-long budget tailored to labor needs, food costs, average daily revenues, capacity levels and customer trends – all of which were in relation to historical results and relatively stable. Additionally, greater business predictability for operations should be expected.

2021 508

2021 Employee Relations Food Safety Customer Service 508

Modern Restaurant Management

APRIL 10, 2024

Restaurant operators have faced stiff headwinds since 2020, with a near-constant swirl of inflation, supply chain and labor challenges. But if last year was any indicator, restaurant operators are on the road to relief in 2024. Here’s how restaurant operators can evolve with them. Coffee in 2023.

2023 492

2023 Point of Sale Loyalty Program 2024 492

Modern Restaurant Management

AUGUST 12, 2024

Restaurants are integrating AI in many facets of their operations to gain a competitive advantage. While there are a host of compelling use cases for AI in the restaurant industry, many restaurant operators today are leveraging AI to transform back-of-house operations. billion of those losses occurring in the United States.

Audits 449

Audits Back of House Employee Relations SEO 449

Modern Restaurant Management

DECEMBER 16, 2024

A new year is creeping up on us again, bringing fresh opportunities—and challenges—for restaurant operators. Update Your Employee Handbook Your employee handbook sets the tone for your culture by establishing expectations and aligning your team toward a common goal and vision.

2025 449

2025 Restaurant Law Audits Employee Relations 449

Modern Restaurant Management

FEBRUARY 27, 2020

For over 60 years, there had been no meaningful updates regarding joint employer status, leaving many franchisors and similarly situated parties wondering – is my entity liable as a joint employer for my franchisee’s/affiliate’s acts relating to employees? Determination of employee’s rate and method of payment.

Employee Relations 458

Employee Relations Hiring Government 2020 458

Modern Restaurant Management

OCTOBER 11, 2024

Understanding whether your staff are employees or independent contractors isn’t just about following the rules—it’s key to maintaining a fair, compliant and smoothly running establishment. Employees classified as exempt from overtime must meet specific criteria, such as executive or administrative duties.

Audits 418

Audits Employee Relations Restaurant Law Document 418

Modern Restaurant Management

MARCH 30, 2021

The regulations, which are set to become law in April, will eliminate the “80/20” rule that previously mandated employees earning a tipped minimum wage could only spend 20 percent of their shift performing non-tipped tasks. per hour when you can schedule one dishwasher, and require front-house employees (on the tipped $2.13

Tip Distribution 520

Tip Distribution Front of House Technology Back of House 520

Modern Restaurant Management

AUGUST 12, 2021

According to the National Restaurant Association, employment at eating and drinking establishments is 12 percent short of pre-pandemic levels , leaving many employees feeling stressed and burned out in the face of often unrelenting customer demand. Four Tech Solutions to Improve Guest and Employee Experiences. AI Voice Automation.

Employee Relations 493

Employee Relations Customer Experience Customer Service Mobile Ordering 493

Modern Restaurant Management

APRIL 27, 2020

The National Restaurant Association released new guidance for operation reopening which provides a basic summary of recommended practices that can be used to help mitigate exposure to the COVID-19 virus. The document is meant to be used in conjunction with instruction operators receive from authorities during their reopening phase-in.

Food Safety 578

Food Safety Document Guest Recovery Download 578

Modern Restaurant Management

FEBRUARY 14, 2023

Fewer employees have carried the burden of prepping, cooking, and serving food while working to keep guests safe. This influx of new employees means that restaurant brands will need to build (and reinforce) cultures of excellence. Leverage new employees’ tech expertise. Reduce employee turnover.

Food Safety 474

Food Safety Kitchen Safety Loyalty Program Employee Relations 474

Modern Restaurant Management

JANUARY 8, 2025

At this time of year, restaurant operators often search for ways to be more efficient, reduce costs and be more profitable. What are common misconceptions restaurant operators have regarding the impact of cooking oil on sustainability? What is the connection between restaurant cooking oil and sustainability?

Management 423

Management Management Recycling Sustainability 423

Modern Restaurant Management

MARCH 3, 2021

The guidance informs employees of what they should know. In addition, the guidance, while characterized by OSHA as making recommendations that are “advisory in nature,” appear to impose additional obligations on employers to make their workplaces safe for employees as the COVID-19 pandemic trudges into 2021.

Employee Relations 399

Employee Relations Food Safety Restaurant Law Education 399

Modern Restaurant Management

MAY 6, 2021

To tackle the concerns of customers and employees while focusing on business growth, restaurant owners will need to look to innovation and reimagine how they once operated. Today, operators are quickly realizing the industry will likely never look like it once did before, forcing them to create a “new normal.”

Kitchen Safety 474

Kitchen Safety Guest Recovery Employee Relations Technology 474

Modern Restaurant Management

DECEMBER 15, 2021

Expert food preparation results in appealing and delicious dishes, employee training reduces errors that can increase wait times and proper warewashing keeps plates, glasses and utensils spotless. Implementing the latest tools of the trade can simplify tasks for employees and help restaurants wow diners. A Window into Warewashing.

Kitchen Safety 508

Kitchen Safety Front of House Food Safety Equipment 508

Modern Restaurant Management

MAY 15, 2020

Now is the time for restaurant employers to develop a plan to address both the legal and practical considerations for safely returning employees to work. What if employees refuse to work because of fear of exposure to COVID-19? Recalling Furloughed or Laid Off Workers.

Employee Relations 465

Employee Relations Restaurant Law Document Equipment 465

7 Shifts

FEBRUARY 4, 2021

Book found herself texting pictures of the staff schedule to employees day-in and day-out. “I From the simple schedule builder, to shifts published right to an employees’ mobile device, Book was able to save valuable time to get back into other aspects of shop management. “[Now], was a pain. We were using MICROS pre-COVID.

Operations 370

Operations Book Small Business Communication 370

Modern Restaurant Management

MARCH 5, 2024

Data from the National Restaurant Association’s 2023 State of the Restaurant Industry report revealed that nearly three in four operators were focused on sustaining growth. That won’t cut it in an industry that faces major risks associated with employee injuries and food safety.

Training 419

Training Food Safety Employee Relations Insurance 419

Modern Restaurant Management

JUNE 17, 2020

Most restaurants now are dealing with a fraction of their normal staff due to the reduction in operations, either because of state by state social distancing requirements and/or a diminished number of patrons who are willing to dine out these days. Let the public see that you care about their safety and that of your employees.

Employee Relations 493

Employee Relations Food Safety Small Business Government 493

Modern Restaurant Management

DECEMBER 14, 2021

Several other pandemic-related trends will continue into 2022 and beyond, and new trends will also emerge. In addition, 75 percent of restaurant operators say recruiting employees was their top challenge, the highest level ever recorded. Here's a summary of what to expect and what restaurants can do to stay ahead.

2022 508

2022 Employee Relations Outdoor Fast Casual 508

Modern Restaurant Management

AUGUST 10, 2022

As the lower range of this age group is still in school, they haven’t had as much work experience or job-related training as those in their early 20s. Some of the main contributing factors to summertime work-related injuries in young workers in the restaurant industry include: Less Experience. Physical and Mental Attributes.

Employee Relations 438

Employee Relations Restaurant Law Food Safety Equipment 438

Modern Restaurant Management

SEPTEMBER 2, 2021

And businesses everywhere, particularly those that depend on lower-paying positions with long hours to operate, are feeling the squeeze. Is this a phenomenon purely related to COVID? Review and Improve Employees’ Work/Life Balance and Compensation Programs. There’s No Doubt the Jobs are There. Culture Is Key.

Recruiting 493

Recruiting Employee Relations Hiring Travel 493

Modern Restaurant Management

JANUARY 27, 2022

The restaurant industry is still dealing with pandemic-related issues, including supply chain disruptions, new COVID variants and surging cases, labor shortages, rising prices, and a shift in consumer demand. Make food safety and customer reassurance a priority to create a brand that customers (and employees) trust and support.

Kitchen Safety 530

Kitchen Safety Food Safety Audits Food 530

Modern Restaurant Management

NOVEMBER 13, 2024

While there is an opportunity for restaurant operators to reap the benefits of increased alcohol sales, they must pay attention to the potential liability. The real challenge for restaurant owners is the increased possibility of alcohol-related incidents, simply due to more time for risks to happen.

Restaurant Law 446

Restaurant Law Employee Relations Customer Service Insurance 446

Modern Restaurant Management

JUNE 7, 2024

He has expertise in optimizing kitchen operations, reducing labor costs, improving food safety, and increasing efficiency through the use of technology and equipment. He also serves as a committee member with the Conference for Food Protection and is responsible for helping to author recommended technology-related food code.

Food Safety 490

Food Safety Kitchen Safety Food Food Supply 490

Modern Restaurant Management

NOVEMBER 20, 2024

Long after the restaurant industry felt the most significant impacts of the pandemic, echoes still reverberate in the form of workforce realities and operational challenges. After millions left the industry in 2020, restaurants responded by increasing wages and leaning into incentives to attract employees back.

2025 474

2025 2024 Recruiting Employee Relations 474

Modern Restaurant Management

OCTOBER 17, 2024

It is consequentially more difficult for restaurant owners and operators to obtain comprehensive coverage at a fair price – let alone find policies with the specific coverages they need. Understanding Restaurant Safety Restaurants are fast-paced operations and any safety vulnerability can quickly derail business.

Insurance 417

Insurance Kitchen Safety Food Safety Employee Relations 417

Modern Restaurant Management

NOVEMBER 29, 2022

Or employees haven’t been properly (and regularly) trained. Increased waste (and related costs ). Inaccuracy leads to more waste and related expenses since your team will need to toss the incorrect order and remake it correctly. All too often, restaurants are fumbling on that basic principle. Shift that mindset.

Ordering 562

Ordering Employee Relations Online Ordering Customer Service 562