Modern Restaurant Management

APRIL 9, 2020

The following seven tips can help restaurant managers and HR professionals navigate risk in this rapidly evolving pandemic, especially as restaurants in many jurisdictions are required to operate solely with take-out or delivery service options. Others may have decided to shutter operations altogether. Share Guidance.

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Leadership Kitchen Safety Employee Relations Tip Distribution 558

Modern Restaurant Management

AUGUST 5, 2024

A former employee filed a class-action lawsuit against Panera, following a data breach earlier this year. The suit claims that Panera is to blame for the breach, which exposed employees’ personal information, including Social Security numbers. What can restaurant operators learn from this experience?

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Employee Relations Insurance Healthcare Restaurant Law 493

Modern Restaurant Management

AUGUST 10, 2021

With pandemic-related restrictions being eased and dine-in being allowed again, restaurant owners are in need of a lot of staff. Most restaurateurs have increased the wage for their staff, in the hope that they can retain both current and new employees. Digitizing the order process brings speed to a restaurant’s operations.

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Ordering Recruiting Food Order Employee Relations 592

Modern Restaurant Management

NOVEMBER 19, 2020

Historically, food service businesses formulated a single year-long budget tailored to labor needs, food costs, average daily revenues, capacity levels and customer trends – all of which were in relation to historical results and relatively stable. Unfortunately, it could take as long as 6-12 months before the entire U.S.

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2021 Employee Relations Food Safety Customer Service 508

Modern Restaurant Management

APRIL 10, 2024

Restaurant operators have faced stiff headwinds since 2020, with a near-constant swirl of inflation, supply chain and labor challenges. But if last year was any indicator, restaurant operators are on the road to relief in 2024. Here’s how restaurant operators can evolve with them. Coffee in 2023.

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2023 Point of Sale Loyalty Program 2024 492

Modern Restaurant Management

JUNE 8, 2020

.” Restaurant managers who develop clearly-documented policies, operational checklists, and clear communication systems can simplify the process for everyone. If you haven’t already, prioritize updating your restaurant’s existing policies and operating procedures in writing. Employee well-being.

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FOH BOH Front of House Employee Relations 507

Modern Restaurant Management

SEPTEMBER 13, 2022

Restaurants are filling up again, but hiring and retaining employees in the midst of a national workforce shake-up remains an uphill battle. Take a Modernized Approach to Attract and Engage Talent. It’s no secret that employees have high expectations when it comes to workplace safety.

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Hiring Employee Relations Leadership Restaurant Law 530

Modern Restaurant Management

JUNE 17, 2020

This article addresses some of the most common concerns arising out of the COVID-19 pandemic, from the perspective of an employment lawyer and a restaurateur. Let your patrons feel that they are a part of the future of their favorite hangout, and they will take an interest in the restaurant's success now and for years to come.

Employee Relations 493

Employee Relations Food Safety Small Business Government 493

Modern Restaurant Management

APRIL 2, 2020

To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. The National Restaurant Association Educational Foundation has launched the Restaurant Employee Relief Fund to support U.S.

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Employee Relations Healthcare Online Ordering Customer Service 516

Modern Restaurant Management

JANUARY 7, 2021

Every restaurant business needs some form of an employee handbook. It’s an introduction to your company culture and a road map for how to operate. It should serve as a guide for your employees to reference on an ongoing basis. This vital management tool is more than just a long list of workplace rules and regulations.

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Employee Relations Restaurant Law Information Reference 519

7 Shifts

FEBRUARY 4, 2021

In this article, we’ll take a look at how Tayler Book, co-founder of Beechwood Doughnuts, evolved her restaurant digitally and physically to get where they are today—making thousands of doughnuts a week for the Niagara region. I was fresh out of university. We opened the store when I was 22 years old. My partner was really into baking.

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Operations Book Small Business Communication 370

Modern Restaurant Management

NOVEMBER 29, 2022

Or employees haven’t been properly (and regularly) trained. It might be a simple miscommunication, where the person taking the order misheard the customer’s special request. Customers expect to get what they ordered when they visit (or get take-out from) restaurants. Increased waste (and related costs ).

Ordering 562

Ordering Employee Relations Online Ordering Customer Service 562

Modern Restaurant Management

NOVEMBER 22, 2022

Despite a slowed holiday hiring season, there is still a demand to hire restaurant employees to keep up with the inevitable influx of folks who eat out more frequently around the holidays—in fact, 17 percent of restaurant leaders are still looking to hire workers. How to avoid. For instance, hiring support for current staff (i.e.,

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Hiring Recruiting Employee Relations Mobile Ordering 514

Culinary Cues

JULY 15, 2024

This disease is highly contagious without concern for age, gender, socio-economic status, education level, or factors related to a person’s focus on a healthy lifestyle. This is a disease that lies dormant in many people just waiting to take over their every being if those in positions of leadership allow it to. Hire people who “fit”.

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Leadership Food Truck Employee Relations Training 437

Modern Restaurant Management

DECEMBER 1, 2020

Especially today, as customers become accustomed to new dine-in protocols, take-out options and longer wait times due to capacity limitations, restaurant owners must go above and beyond to make their customers feel comfortable and welcome. Important to note is the timely need for easy take-out options. McKinsey & Co.

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Loyalty Program Customer Experience Point of Sale Employee Relations 519

Modern Restaurant Management

NOVEMBER 17, 2020

McDonald’s is among the growing number of employers to be hit with a lawsuit by a group of Chicago employees claiming the company failed to meet expert recommendations and government guidance for on-the-job protections against COVID-19. And document every action you take to support a safe workplace. Think wellness.

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Insurance Employee Relations Food Safety Document 520

Modern Restaurant Management

DECEMBER 28, 2020

Delivery and take-out will continue to be the most popular way consumers will get their restaurant meals in a COVID and post-COVID world. Contactless ordering at the table, virtual host stands, and online staff wellness checks have all become standard operating procedures for us now. Here are their responses.

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2021 Mobile Ordering Kitchen Safety Loyalty Program 576

Modern Restaurant Management

MARCH 9, 2022

Food takes up more space in US landfills than anything else. Restaurant operators would be wise to take the following steps to reduce food waste and save money. Proper inventory management is essential to decreasing food waste and saving related expenses. Upgrade inventory and ordering systems with the latest technology.

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Waste Compost Food Recycling 539

Modern Restaurant Management

AUGUST 12, 2021

According to the National Restaurant Association, employment at eating and drinking establishments is 12 percent short of pre-pandemic levels , leaving many employees feeling stressed and burned out in the face of often unrelenting customer demand. Four Tech Solutions to Improve Guest and Employee Experiences.

Employee Relations 493

Employee Relations Customer Experience Customer Service Mobile Ordering 493

Modern Restaurant Management

OCTOBER 15, 2021

Customers and employees are demanding more transparency, expecting to see ongoing, proactive efforts to keep everyone safe. Four significant benefits to using digital tools include their ability to: increase safety, quality, accuracy, productivity, and efficiency, minimize risks, train and empower your employees, and manage COVID protocols.

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Food Safety Audits Employee Relations Training 492

Modern Restaurant Management

MARCH 15, 2021

Gaining traction as you work to franchise your concept can take a great deal of effort and strategic thinking. Take the Time to Understand Your Market. And this is the restaurant business, so make sure hospitality and customer experience is great out of the gate. Know Your Ideal Franchisee. Have Processes in Place.

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Franchising Franchise Employee Relations Customer Experience 520

Modern Restaurant Management

SEPTEMBER 27, 2023

Guests are dining out more often than last year and and rewarding great service, with the highest tips at bars and fine dining restaurants, according to hospitality industry data from Lightspeed Commerce Inc. Modern Restaurant Management (MRM) magazine reached out to the team at Lightspeed to learn more. percent, from 16.93

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Fast Casual Fine Dining Employee Relations Customer Service 493

Modern Restaurant Management

DECEMBER 14, 2021

The challenges our teams have faced over the last two years specifically has made us value our employees now more than ever. These challenges pose the potential for inventory constraints, menu price increases, delays in service and more, impacting not only the hours restaurants can stay open but also the capacity at which they can operate.

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2022 Food Supply Mobile Ordering Customer Experience 474

Modern Restaurant Management

JULY 21, 2020

Having already adjusted to the rise of takeout and delivery, now restaurants are figuring out how to reopen for dine-in service while navigating social distancing and other health guidelines. But we have already seen how signs and banners have helped communicate take out services over the past few months.

Marketing 520

Marketing Mobile Ordering Food Safety Communication 520

Modern Restaurant Management

OCTOBER 5, 2020

How can management help those who head out on vacation to return healthy and keep them from possibly infecting other staff and guests? No matter where the returning employee works, as an employer, you must protect all of your employees, guests, and vendors. It’s important to use “official” guidance as your own.

Employee Relations 547

Employee Relations Restaurant Law Uniforms Travel 547

Modern Restaurant Management

JUNE 25, 2024

While viewers are anticipating the third season premiere of "The Bear" on June 27, the show really hits home for industry insiders as the dark comedy highlghts the daily struggles of operating a restaurant as well as opening one. "There are pros and cons to any type of funding a restaurant can take. . "Just

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Front of House Back of House Employee Relations FOH 447

Modern Restaurant Management

APRIL 14, 2020

To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. This new site is a one-stop hub of critical information for restaurants, employees, customers and industry partners. MRM Restaurant Survival Guide Updates.

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Online Ordering Back of House Customer Service Small Business 530

7 Shifts

FEBRUARY 18, 2020

With work being one of the biggest contributors to stress, it’s not surprising that four in five people have had work-related dreams at some point in their lives. However, when stress so deeply affects employees that it leads to sleep-disturbing nightmares, it can take a toll on workplace satisfaction and engagement.

Employee Relations 395

Employee Relations FOH Back of House Front of House 395

Modern Restaurant Management

MARCH 23, 2020

Proactive marketing can be an effective tool for restaurants that can remain in operation during the COVID-19 crisis. Customers may not feel like dining out right now, but many people still are searching for ways to support their favorite local businesses. Keep Employees Informed. Among the highlights: Pickup Incentives.

Marketing 507

Marketing Back of House Employee Relations Social Media 507

Modern Restaurant Management

JANUARY 19, 2021

There are multiple reasons for this including the inherent dangers in preparing and serving food, frequent staff turnover resulting in new team members who are unfamiliar with your operations, and a continuous stream of customers who can be injured or become ill during or after their visit, to name just a few.

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Insurance Food Truck Employee Relations Food Supply 481

Modern Restaurant Management

OCTOBER 19, 2020

As the COVID-19 pandemic continues past the six-month mark, people remain wary about dining out. The combination of stay-at-home orders, ongoing COVID restrictions, spikes in COVID numbers, and consumer fear about the risks of dining out are significantly impacting the restaurant industry. How Food Safety Culture Has Changed.

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Food Safety Food Employee Relations Consumer Goods 539

Modern Restaurant Management

DECEMBER 22, 2020

But if your restaurant or industry related business has been able to stay open or expects to resume operations once we are on the other side of the pandemic, now may be the time to apply for a grant. Take the time to find out their funding priorities and overall sensibilities. Sadly, too many have closed permanently.

Employee Relations 547

Employee Relations Leadership Small Business Food Supply 547

Modern Restaurant Management

JANUARY 31, 2024

Ninety-four percent of operators are planning some form of expansion and more than half of the 600 U.S Additionally, the report found that AI is already part of mainstream restaurant operations as 89 percent of operators surveyed are already using it in their restaurants in some way. What results did you find surprising and why?

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2024 Online Ordering Website Management Email Marketing 508

7 Shifts

JANUARY 23, 2024

It’s the key to creating a consistent experience every day, week, and month of the year — the essential structure for the restaurant’s operations. Effective employee scheduling means finding the right mix of shifts and shift types for your business. Table of Contents: What makes a great employee schedule?

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Restaurant Law Employee Relations Tip Distribution Communication 418

Modern Restaurant Management

JUNE 6, 2023

The worst part is, this type of illness is largely preventable Restaurant owners and operators need to take active steps to prevent foodborne illness from coming out of their kitchens. Your workers will take short cuts. Be sure all your employees, from wait staff to managers to chefs, have been certified in food safety.

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Food Safety Management Management Kitchen Safety 444

Lavu

NOVEMBER 30, 2024

POS integrations simplify restaurant operations by automating tasks, reducing errors, and improving customer service. For smoother adoption, choose a reliable POS system with integration compatibility, roll out in phases, and train your staff effectively. When backend systems work efficiently, it leads to faster, more accurate service.

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POS Operations Online Ordering Mobile Ordering 78

Modern Restaurant Management

SEPTEMBER 9, 2020

While we all want this pandemic to end, it’s clearly a long-term problem that will take more thought, planning, and business pivots as we move forward. When employees feel safe, informed, and engaged, then customers will feel safe. Increase Self-Assessments at Every Location. Invest in Software Solutions.

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Management Management Food Safety Audits 474