Modern Restaurant Management

OCTOBER 19, 2020

” Restaurant employees would practice proper protocols behind the scenes: cooking foods to proper temperatures, avoiding cross-contamination, washing hands and equipment, etc. When consumers venture out to restaurants, they want to see tables separated by at least 6 feet, employees cleaning constantly, and everyone wearing masks onsite.

Food Safety 539

Food Safety Food Employee Relations Consumer Goods 539

EATER

MARCH 12, 2025

For Dinch, the hot dog tower is about taking something that usually isnt looked at as an elevated food [and] making it more of a high-end product by presenting it like its a VIP experience with sparklers and your own personal server. Despite the initial intentions, the hot dog tower has resulted in extra work for one Trinas employee.

Social Media 307

Social Media Sports Bar Employee Relations 307

Modern Restaurant Management

AUGUST 12, 2021

According to the National Restaurant Association, employment at eating and drinking establishments is 12 percent short of pre-pandemic levels , leaving many employees feeling stressed and burned out in the face of often unrelenting customer demand. Four Tech Solutions to Improve Guest and Employee Experiences. AI Voice Automation.

Employee Relations 493

Employee Relations Customer Experience Customer Service Mobile Ordering 493

Culinary Cues

MAY 5, 2021

*Others may point to overly demanding owners and operators who expect that a salary paid infers that managers and chefs must be present whenever the restaurant or hotel is open for business. The buck stops here” is, in some people’s minds – carte blanche to use and abuse employees in certain positions. Is this true?

Hotels 463

Hotels Employee Relations Coaching Training 463

Culinary Cues

JULY 15, 2024

This disease is highly contagious without concern for age, gender, socio-economic status, education level, or factors related to a person’s focus on a healthy lifestyle. YOUR EMPLOYEES ARE YOUR GREATEST ASSET OR YOUR MOST SIGNIFICANT LIABILITY. So, you must train and then trust your employees to represent your best effort.

Leadership 459

Leadership Food Truck Employee Relations Training 459

Modern Restaurant Management

APRIL 20, 2022

Present Staffing Issues at Restaurants. Employee turnover rates are one of the highest in the catering industry, though the top services stand out with excellent retention rates. The machine presents a comprehensive menu with the ability to partially customize what customers order. This is what we discuss in this article.

Mobile Ordering 537

Mobile Ordering Food Order Employee Relations Customer Service 537

Modern Restaurant Management

MARCH 31, 2022

Should the customer and employee experience not be altered to fit that lifestyle? The "timed" drive-thru waits of customers were always essential for the bottom-line of the business, but the flaw continued to be, ‘How do we not only have our employees engaged in the effort, but have their commitment to speed of service as well?’

Employee Relations 474

Employee Relations Back of House Front of House Customer Experience 474

Modern Restaurant Management

DECEMBER 30, 2020

If the restaurant does online ordering, that information (including links) can be presented on these sites as well. This can include hours changes or COVID-related protocols, information about how the business is doing and promotions or discounts, which can be shared “virally” to generate new or repeat business.

Loyalty Program 542

Loyalty Program Email Marketing Online Ordering Employee Relations 542

Modern Restaurant Management

MARCH 27, 2024

Make sure customers are met with a clean environment, consistent recipes, appealing presentation, and excellent customer service every time they visit a restaurant. Incentives and loyalty programs are relatively inexpensive in relation to the cost of acquiring new customers through marketing and advertisement.

Customer Service 474

Customer Service Loyalty Program Customer Experience Employee Relations 474

Culinary Cues

SEPTEMBER 30, 2021

So, here is what we know and what we must learn to work with: [] COVID PROTOCOLS WILL LIKELY BE WITH US FOR SOME TIME: You’re tired of it, your employees are tired of it, and your customers are tired of, but it is the second-best tool in your toy chest (next to the vaccine) to help keep this pandemic under control and keep everyone safe.

Food Supply 464

Food Supply Employee Relations Kitchen Safety Social Media 464

Modern Restaurant Management

OCTOBER 15, 2020

Whether customers are ordering direct via your site or through a third-party marketplace, it’s crucial to focus on building customer relationships when your employees aren’t the ones handing orders to customers. Launching and scaling delivery involves a lot of moving parts. Putting it All Together.

Delivery 558

Delivery Social Media Loyalty Program Customer Service 558

The Rail

JANUARY 3, 2025

Regular staff training ensures your employees are equipped to handle a fast-paced restaurant environment and the challenges that come with it, deliver exceptional service, and adapt to evolving industry trends to stay competitive. Key Training Areas The first question that probably pops into your mind is, What should I train my employees on?

Training 130

Training Operations Kitchen Safety Seasonal Menu 130

Modern Restaurant Management

JANUARY 11, 2022

These teams want to focus on customer relations and hospitality, but are instead navigating how to get the supplies they need. By selecting data-rich vendors with expert-level insights, you can outsource some of the supply-chain burden and focus on what matters most – keeping your customers and employees happy.

Operations 474

Operations Supplies Uniforms Employee Relations 474

Modern Restaurant Management

MARCH 16, 2020

” RWCF is compiling an extensive list of resources and links related to the COVID-19 Crisis on its website, and, soon, we will collect data (qualitative and quantitative) from affected workers and restaurant owners so that we can work with local and national leaders to address the systemic issues the COVID19 pandemic has exposed. .

Food Safety 585

Food Safety Kitchen Safety Small Business Employee Relations 585

Modern Restaurant Management

MARCH 14, 2023

This surge of revenue and demand for food related services – mostly paid for through digital, contactless transactions – could potentially attract cybercriminals to commit acts of fraud all the more. This is due to two reasons.

Technology 487

Technology Cash Management Employee Relations Website Management 487

Modern Restaurant Management

JUNE 7, 2024

He also serves as a committee member with the Conference for Food Protection and is responsible for helping to author recommended technology-related food code. But without proper employee training and, honestly, proper employee hygiene practices, the benefits of these rules are lost. TW : Vigilance and visibility.

Food Safety 490

Food Safety Kitchen Safety Food Food Supply 490

Social Hospitality: Restaurants

MARCH 27, 2020

Then, watch market trends related to your industry and your destination. Consider Your Employees. With so many employees out of work, now would be the perfect time to reward their loyalty. Hilton Hotels had to furlough much of its staff and has set up a website for those employees to find work.

Hospitality 454

Hospitality Marketing Travel Hotels 454

Modern Restaurant Management

JUNE 2, 2021

More importantly, we are going to see a stronger first party connection between restaurants and their guests, one that is more personalized–and therefore more satisfactory, as well as better experiences for restaurant employees who have a real opportunity to redefine the role of service. So what exactly does this future look like?

Back of House 493

Back of House Customer Experience Front of House Customer Service 493

Modern Restaurant Management

OCTOBER 28, 2021

Highlight steps you’ve taken to safely bring your employees back to work, and what that means for customers. If you are requiring masks, you might want to share information about the frequency of staff testing, assuming not all employees choose to be vaccinated. Food for Thought. Just Desserts.

Communication 506

Communication Social Media Menu Loyalty Program 506

Modern Restaurant Management

APRIL 21, 2021

Laws affecting restaurants have changed frequently over the past year, largely with restrictions on capacity and indoor dining, and the employer-employee relationship has endured changes and challenges as well. Paid sick and safe leave is available to employees who work for business with five or more employees.

Restaurant Law 493

Restaurant Law Employee Relations 2021 Hospitality 493

Culinary Cues

JULY 12, 2020

The pace is already different, there seems to be little sense of urgency, no panic based on work to be done – the panic is all related to fear of infection. As the server approaches – the guest nervously fumble to put their masks back on- nod when the dinner plates are presented and wait for a moment for the server to leave their safe zone.

Front of House 457

Front of House Back of House Dine-in Food Truck 457

Culinary Cues

JANUARY 11, 2020

Two of the most significant issues facing businesses today are RETAINING good employees who are so difficult to find and MAXIMIZING the productivity and efficiency of those same employees. But, the most effective way to improve this connection with employees is to communicate through storytelling.

Communication 372

Communication Leadership Employee Relations Entertainment 372

EATER

OCTOBER 19, 2020

Indoor dining, however, is another story altogether, presenting considerably higher degrees of risk. The reality is, restaurant employees will spend hours indoors with one another, and with people who take off their masks to eat. For an employee who spends hours in the restaurant, the risk is exponentially higher. Do they work?

Kitchen Safety 364

Kitchen Safety Food Safety Employee Relations Fine Dining 364

Culinary Cues

OCTOBER 24, 2020

General Motors would never build and equip an auto plant, hire the entire staff, and create a marketing strategy until the car they intend to build is designed, prototyped, and presented to various focus groups first. Why should it be any different for restaurants and their menus?

Menu 450

Menu Seasonal Menu Front of House Café 450

Culinary Cues

SEPTEMBER 14, 2023

Yes, I am talking about your corner restaurant and the employees who work there. TARDINESS OR NO SHOW: If dependability issues slip out of control and an employee is constantly late and has a record of not showing up when expected or scheduled, then it’s time to pay attention. It may or may not be work related, but it does impact work.

Employee Relations 435

Employee Relations Training Take-out Fine Dining 435

Culinary Cues

APRIL 30, 2023

Paying employees, a respectable wage, seems like a commonsense approach, but it does not guarantee success. What you do with the level of quality invested in is far more important and relates directly to the culture and the system developed. “Is The same applies to any business, in this case – a restaurant. Is it worth it!

Employee Relations 464

Employee Relations Sports Pricing Hiring 464

Modern Restaurant Management

OCTOBER 15, 2019

Mandated by the Immigration Reform and Control Act of 1986, it is used to verify the employment eligibility of all employees in the United States. If an employer is a repeat offender or makes the same error with more than one employee, these fees can climb even higher.

Restaurant Law 326

Restaurant Law Employee Relations Document Hiring 326

Modern Restaurant Management

AUGUST 2, 2024

In the restaurant industry, employee feedback—in both directions—is crucial for making positivechanges in operations and workplace dynamics. This job satisfaction boost also decreases employee turnover, which is an ongoing challenge in the restaurant sector. Below relational leadership and management authority Cheryl L.

Employee Relations 251

Employee Relations Leadership Communication Customer Service 251

Culinary Cues

FEBRUARY 16, 2021

This past year has been excruciatingly brutal on restaurants that simply haven’t been able to weather this relentless storm of pandemic related restrictions and consumer concerns. These are the places where memories are built and where customers become friends, and friendships last from generation to generation.

Fine Dining 449

Fine Dining Employee Relations Front of House Small Business 449

7 Shifts

NOVEMBER 2, 2021

It's called the 9/80 work schedule , and it rewards employees with an additional, full day off from work in exchange for working slightly longer shifts without affecting full-time status. In a two-week period, employees will instead work one eight-hour day, eight nine-hour days, and receive one extra day off. The 3-day weekend.

Employee Relations 397

Employee Relations Tip Distribution Front of House Mobile Ordering 397

7 Shifts

JANUARY 31, 2024

A better description might be a balancing act that presents new and unique challenges every day. Chances are, it's balancing the scheduling requests of dozens of employees each week. Check employee schedules to ensure plans match reality. Managing a restaurant is a delicate routine—if we can even call it a routine.

Management 397

Management Management Kitchen Safety Front of House 397

7 Shifts

JULY 29, 2020

According to data from 350,000+ restaurants that use 7shifts, while overall shifts being scheduled are still sitting 24% below pre-COVID levels, shifts for delivery-related roles have increased 38%. When hiring restaurant employees, it’s also important to find staff that will take these measures seriously.

Recruiting 293

Recruiting Kitchen Safety Employee Relations Food Safety 293

Modern Restaurant Management

SEPTEMBER 3, 2020

As much as complete closures and stay-at-home orders have harmed the restaurant industry, reopening has come with fits and starts, presenting a new litany of obstacles for dining establishments to overcome. Judiciously monitor your employees’ health as well. Take their temperatures everyday upon arrival and throughout the day.

Fine Dining 502

Fine Dining Restaurant Law Food Truck Outdoor 502

7 Shifts

DECEMBER 8, 2020

There is a way—and it’s through creating employee contests. Engaged employees are also less likely to turnover. 47% of restaurants were negatively affected by employee turnover in 2019, with less than a third of restaurateurs reporting that turnover had no impact on their business. for some of their favorites.

Front of House 370

Front of House Social Media Employee Relations Back of House 370

Modern Restaurant Management

MARCH 24, 2021

Look for available solutions, that optimize sales and allow operators and employees to focus their effort and energy where it’s needed most. Vehicles, drivers, fuel costs, insurance, payment methods, dedicated prep staff, packaging, storage, tracking, and communication all present challenges. Co-created with Burma Inc.,

Delivery 473

Delivery Customer Service Point of Sale Customer Experience 473

Culinary Cues

JULY 31, 2023

I felt it was time to refresh, modify, and re-emphasize the rules and make them relatable to the current climate we all work in. Maybe, they are even worthy of a place in your employee manual or at least as a talking point during new employee orientation. Anyway – use as you see fit.

Kitchen Safety 385

Kitchen Safety Back of House Front of House Food Safety 385

Modern Restaurant Management

AUGUST 31, 2020

Under the Court’s ruling, foie gras could be legally sold to California consumers provided that the seller is located outside of California, the foie gras being purchased is not present within California at the time of sale, the transaction is processed outside of California, and payment is received and processed outside of California.

2020 410

2020 Restaurant Law Agriculture Compost 410