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‘In the Future, Customers Will Drive Up to a Drive-Thru to Just Pick Up Their Food.’

Modern Restaurant Management

. "If I had the opportunity, I would encourage them to employ voice analytics, not to automate ordering, but rather to analyze customer/employee conversations for insights into customer experience, operational efficiency, marketing effectiveness, safety compliance, employee engagement, and more, he said. "The Change is difficult.

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How the Pandemic Has Forever Changed the Way We Eat

Modern Restaurant Management

With many restaurants closed for in-person dining on and off throughout the pandemic, the food service industry shifted to delivery and takeout as a business imperative. According to SEC filings, food delivery apps experienced tremendous growth in 2020 earning a combined $5.5 billion from the same period in 2019.

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Restaurant Reopening Resources

Modern Restaurant Management

The guidance focuses on food safety, cleaning and sanitizing, employee health monitoring and personal hygiene, and social distancing. Each section includes a list of actionable items an operation should consider as it evaluates its safety procedures. Download the full guidance, here. Employee health.

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The Importance of NSF Certification for Restaurant Tools and Knives

Modern Restaurant Management

In the restaurant industry, sanitation and health safety have always been held at the utmost importance – and that has been even more so through the past year. This Act prompted even more eyes to focus on the food processing and food service industries to ensure sanitation. In 2011, the U.S.

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How F&B Companies Can Mitigate Some of the Industry’s Biggest Risks

Modern Restaurant Management

Already one of the largest sectors of the global economy, the food and beverage industry shows no signs of slowing down. In fact, according to the Business Research Company’s 2023 Food and Beverages Global Market Report, the global industry’s market size grew over 7.3 percent from $6,729.54 billion in 2022 to $7,221.73

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Supply Chain Transparency Can Make Your Restaurant Safer, Boost Key Metrics

Modern Restaurant Management

This one effort can help your restaurant ensure you’re aligned with suppliers that prioritize safety and quality efforts. Supply chain transparency can provide vital information about suppliers’ environmental, social, and governance (ESG) initiatives. Customers want to know where their food is coming from.

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Safety Training and a Strong Safety Culture: The Recipe for Mitigating Restaurant Risk

Modern Restaurant Management

As the focus for restaurants continues to center on growing and staffing up, safety training can sometimes get lost in the mix or ratcheted down to cover only topics related to compliance with regulations. That won’t cut it in an industry that faces major risks associated with employee injuries and food safety.

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